PowerStream Solar & Electric LLC

Outstanding customer service from Satchel and the entire PowerStream team. Their project quote was lower than other competitive offers, and they provided multiple solar options for our home. For all prospective solar power customers, you should strongly consider this company. They will exceed your expectations, and the entire experience will be pleasant and satisfying!!

NOTE: I am not a customer of PowerStream, I just wanted to share that they provided a high quality, competitive quote. They did not start making my quote until other companies had started contacting me a week or two earlier, which put them too far behind. But the quote itself used good parts at a good price with a great warranty.

I have only the best to say about the rep I worked with. Satchel was very engaging, supportive and his response time was unmatched in comparison with many different customer services I experienced in my life. Thank you!

A little bit about my project & pre-sales: * I looked at SunRun, Tesla, and also EnergySage (which gave me 3-4 suppliers to choose from, including PowerStream (PS) who I had never heard of. * That's where Satchel and I became introduced-- EnergySage 'messages' back-and-forth. What was different about Satchel? LONG paragraphs of information/explanations that I wasn't getting from 'the other guys'. I had done my own research on specific panels. I changed my mind at least 3 times during pre-sales of which manufacturer I wanted to use. Satchel was not 'pushing' any particular brand, but was able to articulate several Pros/Cons to compliment my own research. (We started with LG, moved to a different LG panel, and ultimately ended up with SilFab.) I was pleased with his continued 'long responses', running down several 'rabbit holes' I had wanted to dive into. * It's not that I was indecisive, I just wanted to ensure I wouldn't regret my decision 10 years down the road. Satchel was there along the way and made every attempt to get me the right setup, with no pressure towards any particular 'top seller'. He even offered to look through their inventory for the 'cheapest' model in case they had something in stock for me. * Satchel came out and did a Site Survey. He went onto the roof and took measurements, went into my attic and took measurements. A downside is that somehow the measurements weren’t correct, so I had to open up my attic a 2nd time for another person to take measurements. A minor (30 min) time waste, but I wouldn't consider it a 'complaint'. * Overall? I chose PowerStream for their (1) local presence over being 'customer #7258' on a big company's list, (2) the pricing was 2nd lowest of everyone that quoted me a system, and (3) Satchel chased down every rabbit hole I wanted without complaint or any indication that he was tired of my endless emails/questions :) Purchase & Install: * I met with Satchel to review the 'final' draft layout in March of 2021 and eventually put down the deposit. He estimated "June", knowing the township approvals, engineering approvals, sourcing of equipment, and utility approvals. * I received a 'welcome' email with CC'd members from PowerStream (PS) indicating my "project manager" (Jonas) and my scheduler (Abner) and billing/payments person that detailed a little bit about what was to come. * Within a short time frame (~2-3 weeks) I started to receive emails from Jonas (my project manager). He had already contacted my township & submitted his roof plans (panel layout) to engineering (3rd party I presume). They had made changes to the layout, and I gave my "Please proceed" approval in email * By mid-April, I was contacted by my utility (PPL) to sign the first (of several) electronic papers required for the 'interconnect agreement' (to join a 'generating' system to their grid). I was told explicitly by Jonas that I probably wouldn't hear from anyone for about 4 weeks while permits were being processed. * By mid-May (about 4 weeks passing) I emailed them, anxious to see where I was. I was told I was #5 on the install schedule (about 4 weeks left) which would put my install in the 'June' timeframe. (Notably, this was exactly the time Satchel had estimated.) * Sidenote: They were planning to move circuits into a new 'Critical Loads' panel. No worries here. I had some 'special requests' though... Since they were electricians I had several related requests. I wanted to put 'circuit level monitoring' (a product called "Emporia Vue 2" that I purchased from Amazon) on my circuits, and also install another circuit in my basement to a sump pump recently installed. (To be clear, this was NOT part of the solar install.. just something I wanted them to take care of while they were on-site and messing in the panel with circuits.) * Abner (their scheduler) reached out May 19th to ask for an install date of June 7th or 14th. I told them the 7th was fine. They notified me on June 4th that they'd need to push it back 1 day due to delays on a job that was running long * Install day! Installers showed up about 7:30am with a truck full of solar panels. I showed them where they could store the panels (in my garage) while they worked on all the electrical/wiring. Gideon (the on-site project manager) was soft-spoken, but worked thoroughly, asking and interrupting me cautiously (for fear not to disturb my family/kids.) * The install team was courteous, never interrupting us for anything (other than essential needs such as bathroom break, or to access the panel in the basement). * A downside: No one told me the battery (which I had ordered) was not being installed. Apparently, there was (and still is) an industry-wide shortage of batteries-- even from Tesla. (Mine was an LG battery.) When they said they wanted to do the 'solar install', I assumed the entire system was being installed. But, it wasn't. Everything but the batteries. It would have been nice to know, but I think it was assumed I had known, or miscommunication between the install team & the ordering team. Resolution: Needless to say, I asked and was apologized to, and was shown a letter from LG stating the shortage industry-wide due to COVID. I had the battery installed in November. PowerStream did NOT invoice the 'final payment' of the project until after the battery was installed. So, I was happy they weren't pushing me to pay for something not yet complete. * The install team was diligent about keeping my lawn/garage cleaned. The install took 3 days (if I recall) and they swept the garage from debris at the end of each day. Guess what happened on 1 of those days? They were on the roof when a rainstorm came! And did they huddle inside the garage or their truck? No! They kept working *through* the rain! That moment stuck with me... I was struck by their dedication to get the job done, even in the rain. I watched hardworking men carry (huge) solar panels on their shoulders without any assistance as if it was 'just' a picture frame. * Other than laying parts & pieces (wires, conduit, trash) on my lawn temporarily, the end of each day there was a clean lawn with no grass uprooted, no trash, and no sign anyone had been there (other than the new roof-top solar system). * Overall: The install went very well. Within 3 days, there were 52 panels on my roof, 2 'inverters' in the garage, the prep for a battery (later), service disconnects, a new 'critical loads' panel in the basement. * Special note: I had a chat with the inspector about the work. He told me something interesting: "They always do great work, I rarely have any problems with their work". Other than missing 10 cents of caulking around 1 conduit which was non-electrical in nature, he found absolutely no flaws. He also commended them for wiring the 'critical loads' panel properly... as he said it was a common mistake to wire the system wrong. Post-Install & Battery: * SRECs: A very pain-free process, Jonas helped me sign up for SolSystems SRECs. (In short, I get paid for every 1,000 KW generated by my system.) * Warranty: Of course, the inverter 'failed' within 1 week of being "Live". It seemed a manufacturer defect had made an appearance. Keep in mind, this was the peak of summer, when the panels & inverters were operating at their maximum output. (So, I was operating at 1/2 output.) PS called in the part and had it replaced within 3 days. (No charge to me at all, nor would I have expected any.) Things have been operating smoothly ever since. * And now, the shining star (other than Satchel)... Jonas! I am a detail-oriented person. I am an IT person in my 'day job', so it's my job to tinker & tweak. I must have sent 50 emails to Jonas about my setup... how to tweak X, tweak Y, and tweak Z in the settings. I read over the internet that "X config runs best for Y situation", and I bugged Jonas to set the settings on my system. He obliged, and was even willing to give me access to change more things in my system. We had MANY back and forth conversations (about 'Time of Use' profiles, how the Battery should discharge on Monday-Friday, and not on Weekends or Holidays... how the charts/graphs showed up to me for the solar production... the optional features that most other customers never care to ask about.) Jonas was there the entire time... learning with me some new tricks/features, and not once brushing me off. By this point, I had paid my final invoice and they had no reason to keep me around, but Jonas was clearly invested in making me 100% happy. I think his words were... "It's no problem. For the investment you've made into this system, we are here to get it right." Summary: PowerStream Solar and Electric is worthy of using! They left a 'yard sign' when they left. Normally I tear those down quickly... but for them, I left the sign up for about 1 month and mowed around it in the summer. They have a few things I wished they could do better (communication of the battery backorder), but by FAR the process was quite painless. I made out 'ahead' cost-wise, and my solar system is working superbly... producing more power than Satchel had conservatively estimated. Would I use them again? Absolutely! Ask Satchel all the questions you want. Ask your project manager/schedule all you want. They are working 'for you'! I mentioned several 'problems' along the way, but all of them were solved to my satisfaction. Please make the best choice for your home (whether it is PowerStream or not), as you'll be "stuck" with your choice for decades!

We could not be happier with the service from Powerstream. From estimate to installation, this group certainly knew what they were doing. All questions were answered and follow-up has been exceptional. If you are looking for a company you can truly trust, go with Powerstream.

All the folks at PowerStream Solar & Electric, including the sales staff, the schedulers, the installers and the administrative staff, were all very professional, courteous and responsive. They did an excellent job explaining the process to us and getting our installation completed before the end of the calendar year despite the very cold weather and their busy workload. I would definitely recommend PowerStream to others.