Unicity Solar Energy

I had used unicitys roofing company to install my roof. Extremely poor install with multiple problems. They closed their doors and left me without a resolution. Don't trust them to do your solar and trust their sub-par work, they might just close this business also.

Unicity installed a 10mwh solar panel system on my roof. It works great but I've been having trouble with the reporting application for over a year... following an unsolicited visit by a Unicity service tech. Now, more than a year later and multiple phone calls and email and I can't get them to fix my issue. They promise to look into it or come out to the house but then nothing.... 1 year and 2 months and counting!.

When meeting with the sale rep Parker Whalen my husband told him multiple times that we have the numbers and what they offer but we would be seeking information from other companies because it would be stupid of anyone to just go with the first company they are speaking with. We got the usual fast salesman talk that I hate because it comes across just icky and insincere. As he is leaving our home my husband walks him out says to him again we will be shopping for other companies so we are not move forward just yet. Within a week I started getting calls from Unicity stating the need to get my authorization for next step with FPL, and I’m thinking this could not be right. Since these calls were all coming while I’m working so they were not answered they started leaving messages about an email that I just needed to completed so they can move forward. Know in my mind we said we were not ready to move forward so there’s no way I’m completing any form. A few days later a new voice messages saying they have everything they need and I will be hear from FPL soon, and that’s when I a messaged the sales rep Parker and requested he get in contact with my husband because we she not be receiving any notification of moving forward and authorizing permission to FPL due to what we had discussed when he can to our home. Not only do Parker ignore my request to contact my husband but he calls me and this over 2 months since he came to our home. I very politely explained all the things that were wrong with the situation and all the red flags that I am seeing and again the salesman talk of no this is how they do things and I should feel like this is a scam in any way. Okay so remember the words “we are not looking to move forward” and then these random calls and voicemails about moving forward that he explains as something that they do to be prepared so there is no time lost. Then there is the message that they receive my authorization and are working on application with FPL. How, who, and where did you get authorization!!! Next it’s me coming to find out that Unicity Solar pulled a permit on my home. Now I’m be told I should not feel like I’m being scammed. I emailed Parker Whalen multiple times during the course of 2 months and I got crickets until I came home from work to see another Unicity guy talking to my husband he played it as he was coming to place a sign and he was aware of our situation when truly he was just sent to see if he could sure up things and speak up the company. My husband reached out to Parker again after this and was told basic good luck with paying the cancellation cost. Hmmm…does that sound like a friendly trust worth salesman for a trustworthy company that doesn’t have any shady practices. So not only were my family and I traumatized by the destruction of hurricane Ian and the emotional turmoil that came with it, we are also being given and invoice with a 510% markup for cancellation so I guess Parker knew just what was to come. Not the friendly help company they present themselves to be with all of the promises and supposed guarantees.

My husband and I spoke for years about solar and I was always the one with lots of skepticism towards it. However both my husband and Unicity proved me wrong. We have had solar going on 2 years now, and after seeing the numbers in work I'm a believer. As CPA the proof is in the numbers and I'm projected to have saved almost $7000 total by next year. The monitoring system app is probably my favorite after the obvious savings.

I typically do not write reviews however this experience deserves one. It seems to me that a true customer care experience has all but gone over the last few years. We'll not with Unicity, they ensured I was very informed and answered any questions (I had alot) promptly while making sure I knew exactly what I was getting. I honestly thought it was all to good to be true but in fact it's not. Mallory in the office has been so helpful even afterwards when I have questions and I'm very thankful.

Couldn't of been a better experience, very glad I went with Unicity Solar. Douglas was very thorough and responsive at all times. I only wish I did it sooner.