Sunergy

I had lot of difficulty in getting sys installed and energized. It got done finally. People are nice in company but they are extremely busy and have either too many orders or less resources. So getting things fully done was a task . Thanks to eventual project coordinator Jenni Wolf I got someone I can rely upon and establish a communication channel. That helped speed up things for me at a much better pace. She is extremely nice and instilled my faith again in this company. Thanks to Jenni for all her hard work

Jackie at Ballesteros deserves 5 stars for her responsiveness and customer service. While I was frustrated with so many aspects of my experience with Sunergy, Jackie was a shining star who consistently returned phone calls and provided missing details.

The previous review by gary_mi says it all. His story is my story. I also have filed a complaint with CSLB. The question you have to ask yourself is; Do I really want to do business with a company that has angered multiple customers and has multiple CSLB complaints against them? Avoid these guys like the plague.

I'm reposting this after it was deleted yesterday. I noticed another 1 star review was deleted as well. What a shame... I'm honestly sad to be writing this. I had such high hopes for Sunergy when I first started looking for a solar installer. When I read about their glowing reviews on EnergySage, their certificates, and their level of professionalism, I was beyond excited. Then it all, slowly but surely, fell apart. It all started in August of 2025, when I signed the agreement for Sunergy to install a solar + battery project for my house in California. It started well as they sent me designs and said I had plenty of time to make the tax incentive deadline. I was impressed that they didn't have to send anyone to my place, it meant things were moving without delay (in hindsight...) . Afterall, I had paid over $30K as deposit / first payment so a lot was riding on the line. When I got an update end of September that my permit was in hand and I was in the 'final stretch', I was relieved. I was then introduced to Ana, my operations coordinator going forward, and that was when things started to nose dive. For the month of October, I tried contacting Ana but never got a response. I scheduled calls on her calendar but she never replied. Finally when I did get her on the phone, she was unable to give me any updates or confirmation on installation. She did say that they had to serve customers who signed before I did and that I was 'two weeks out'. She also promised a weekly update but that materialized either. I started getting worried and reached out to other Sunergy members but never got a response. Then came mid-November, when Sunergy sent out a letter from their CEO describing their shortage of REC solar panels but assurances that "You will not lose a single dollar of the tax credit". Sunergy offered to replace REC panels with another brand with plenty of inventory, which I quickly agreed in order to avoid further delay. Then came early December, when I got another email that my project manager had changed to Gustavo, who said they would begin the redesign process right away. This was followed by another email saying they are getting the equipment ready to install my project. At this point, I was still naive enough to think that this could still happen in time. Well, as you have guessed, it didn't happen. I got an email on 12/22 saying the team is working diligently on my project... By then, I had enough. I gave up on hoping for the best case scenario. Sunergy asked that I sign a PPA to preserve the tax credit but I was not in the mood to figure out the risks of this complex financial structure nor was I willing to sign a deal further binding me with Sunergy. I didn't want to deal with them any more. I wanted to cancel everything and get my money back. I reached out and expressed my disappointment, described everything that happened and politely asked to cancel the project. I could have, but didn't ask for any damages (the loss of tax credit, loss of access to my money for months, loss of energy savings, had to deal with two power outages due to lack of battery etc.). I thought I was being reasonable. But of course, that's not what they wanted to hear. My emails were ignored. I wrote multiple times to everyone I could find at Sunergy, even the CEO himeself, but never got a response. Funny side note: I did get an email stating that my project manager was changed to Gustavo (again?) followed by an introduction email that he excited to support me on my project, sigh. Finally at the end of January, I get a response that I can cancel, but I'd need to pay thousands in cancellation fee. I argued that my reason for cancelling is the absolute lack of progress, the false promises, and the inability to give me a concrete start date since September. This was met with more silence and disregard. I decided to take things into my own hands. I gave Sunergy multiple chances to reply but nothing came. I was forced to seek mediation via filing a complain with CSLB. I sent them copies of correspondents and I was told an agent is reviewing my case. What's next? Who knows. I'm sharing my story here as a cautionary tale for anyone looking to engage Sunergy. I'm sure everyone's miles vary but this is what happened to me. Sunergy has kept my money (~$30K) for over four months. How would you feel if that much money is held hostage without getting what you paid for or any concrete progress? If this is how I started my story, you probably think I got scammed. If anyone reading this have suggestions on how to proceed, I'd love to hear it. If you experienced something similar with Sunergy, and was able to cancel / get a refund, I'd love to hear from you as well. Thank you for reading.

After a year of being given different isntallation dates all year , and 5 project managers, I wrote this letter:Dear Management, I am writing to formally lodge a complaint regarding the solar installation contract I signed with Sunergy on February 24, 2025. To date, I have paid a total of $16,480.00 toward this project. Despite my full financial compliance and a year having passed since the signing of the contract, the installation of my solar panels has not occurred. Over the last 12 months, I have been provided with several installation dates, all of which your company has failed to honor. This delay is unreasonable, and the lack of consistent communication or progress is unacceptable. At this time, I am demanding one of the following two resolutions: Installation: A confirmed, final installation date scheduled within the next 14 calendar days, with all necessary permits and materials verified and on-site. If I do not receive a written response and a satisfactory resolution by March 15, 2026, I will have no choice but to take the following actions: File a formal complaint with the Better Business Bureau (BBB). Report this matter to the State Attorney General’s Office and the Contractors State License Board (CSLB) I hope to resolve this amicably and see the project completed, but my patience has reached its limit. I look forward to your immediate response. ------------------------------------- I have not yet received a response. When I signed up, and in numerous phone calls and emails, I was assured the installation would happen by the end of 2025, so I could claim the tax credit. No such thing. Nightmare experience.

I signed a contract with Sunergy in late July through EnergySage. The project was delayed due to REC panel shortages. Installation and inspection were approved in early November; PTO was granted mid-December, and SDG&E installed the collar mid-January. After PTO, communication and response from Sunergy were very slow. They failed to properly configure the system to export and didn’t update the battery mode to allow grid import. Multiple calls, texts, and emails went unanswered for three weeks now. I contacted Enphase support directly and they were able to corrected the export issue, but the installer has yet to update the battery mode. While the project started normally, the lack of follow-through and responsiveness post-PTO has been extremely disappointing. UPDATE : Sunergy responded the next day (2/15/2026) after the initial review was posted. However, after their response, there was no further communication or update. I waited four business days before sending a follow-up email and the battery configuration issue was fixed that same day (2/19/2026). While I appreciate that it was resolved, it required additional pushing and was not handled proactively.