Sunergy

***UPDATED *** The 5 star rating is solely for the project manager, Nicole Brown. While I am giving Sunergy as a whole a low rating, I would like to call out Nicole Brown, the project manager assigned to my project. She did her best to be communicative and keep the project moving once she was brought on, and I appreciate her efforts. There was the snafu with the system being shut-off in early April, but I attribute that to instruction and guidance given by the decision-makers/leadership above her. I really appreciate her responsiveness to all my questions and give her (personally) 5 stars. Full review: Sunergy as a whole - 1 star I signed the contract with Sunergy back in July 2025 to get the following as an add-on to my existing solar: -10 REC Alpha REC 460AAPure-RX Panels -10 Enphase IQ8X-80-M-US inverters -2 Enphase IQ10C batteries I paid the deposit, system was designed, moved to permit submission, I paid the associated milestone payment, and everything was going pretty well until around end of September 2025, when Sunergy stopped communicating for about a month. It wasn't until early November 2025 when I received an email from my original salesperson (Tyler, who is no longer at the company now) that notified me that they were having trouble securing the REC panels despite reassuring me during the contracting process they would have adequate supply and instead offered me JA Solar panels with an additional panel and inverter at the same price, which I accepted as I was told this would speed up my install. With this change order, they were able to schedule the installation for late November 2025/early December 2025. I note here that they used a subcontractor for installation even though they told me they do all their work in-house. They completed most of the physical install in early December 2025 but the system was not usable at the time. In fact, in late January 2026/early February Sunergy identified that they need to make revisions to the permits for the inspection (which they made and turned on the system for the inspection), and the inspection in mid-February identified key deficiencies with the install and the permits (missing necessary equipment), which failed the system, and I got a lien notice form the subcontractor (Earthbound Solar) due to their payment dispute with Sunergy. Sunergy also demanded that I pay for the next milestone payment despite the system failing the inspection and needing additional work to be done, which was not scheduled at the time. I declined and insisted that they fix the deficiencies first, then I would be happy to pay. They threatened to shut-off my system until I paid, and then shut it off in early April 2025. I sent a detailed demand letter to their CEO and GM and the next day they were able to schedule a new installer (Tran Electric did a great job and are very knowledgeable) to come on-site to work on the deficiencies within a week. Once that was complete, I paid the milestone payment and they turned back on the system, and inspection passed in late April 2025. PTO application was submitted to PG&E and finally approved June 2026. Practically, they might have been hit with the perfect storm of (1) tariffs, (2) many customers starting projects to take advance of the expiring tax credits, and (3) poor internal management. However that is no excuse for all the gaps in communication, poor subcontractor selection and management, and the threat to turn off the system and actually doing so. I hope that moving forward they invest in training and the right people, make sure to select and use experienced and knowledgeable subcontractors, and are more transparent with customers. If you are dealing with problems, be clear and honest instead of ghosting your customers and giving little to no information. Also, don't take on more than you can actually handle, and treat your employees better instead of tying their individual performance strictly to a company-wide review.

Sunergy took my $1,000 deposit, never installed anything, and after nine months of follow-up has refused to return it. Here's what happened. Last year I found Sunergy through EnergySage to install solar with battery storage at my home. The first red flag came at signing: I was asked to send a photo of a personal check directly to the CEO. I went along with it and began working with their team, sending photos of my home's exterior. The second red flag: they couldn't identify a single exterior location for the batteries that met code, and started asking about closets and indoor spaces instead. I suggested several exterior spots; they weren't sure those met code either. We reached a stalemate — I wouldn't accept their proposed locations, and they wouldn't approve mine. At that point I asked to cancel and have my deposit returned, since we couldn't agree on an installation plan. That's when the ghosting began. The CEO called once but left no message or callback number. My sales rep strung me along by text for months — he'd "look into it," he'd "talk to the CEO." Nothing ever came of it. I gave Sunergy ample warning before posting this review because I wanted to resolve it amicably. Instead, I'm out $1,000 with nothing delivered. If a company keeps your money when no service was provided and dodges you for nine months, that tells you everything about how they'd handle an actual installation on your property. Pick a different solar company. AVOID SUNERGY.

⭐☆☆☆☆ 1 Star It has now been almost a full year since we signed our solar contract with Sunergy on June 23.2025, and I can honestly say this has been one of the worst customer service experiences I have ever had. The installation was completed in November 2025, yet months later we were still dealing with failed inspections, permitting issues, design revisions, and delays that should have been identified before the system was installed. We were told changes were needed due to fire setback requirements after the installation was already complete, resulting in additional work, repeated visits,damage to our roof and more disruption to our home. Communication was one of the biggest problems throughout this entire process. Emails frequently went unanswered, phone calls were not returned, and management was largely unresponsive. Daisy the general manager a joke. The only time communication noticeably improved was after I filed a complaint with the CSLB. Before that, getting updates required constant follow-up on my part. To make matters worse, our financing began while the project was still not fully completed and without PTO. We also submitted utility bills for reimbursement after being told credits would be provided, yet those issues remain unresolved. The project required multiple visits to our property, and repeated work on the roof resulted in concerns regarding the condition of our shingles. Promises were made regarding follow-up, documentation, inspections, and resolution discussions, but many of those commitments were never followed through on. What has been most disappointing is the lack of accountability and customer service from management. A project of this size should not require a homeowner to spend months chasing updates, filing complaints, and repeatedly requesting information just to get answers. At this point, I am still attempting to resolve the matter and complete the project, but I would not recommend Sunergy based on my experience. Homeowners considering solar should do extensive research and make sure they understand exactly how their project will be managed from start to finish. I would not us them at all. Worst mistake, makes me regret getting solar. Save your time from headaches go with another company.

My solar project with Sunergy took nine months from contract to PTO, which was far longer than the 2-4 month timeline they told me was typical. I want to share the details so other homeowners can make an informed decision. The early stages of the project were marked by delays and inconsistent communication. The design phase took several weeks longer than expected due to repeated revisions and requests for information I had already provided. Despite being told we would receive weekly updates, there were multiple periods where I went weeks without any updates from Sunergy and often received no response to my inquiries. Permitting became a major issue when I discovered that Sunergy did not have an active license with the City of Torrance. This prevented them from submitting the permit for seven weeks. I ultimately had to go to the city myself to obtain the permit because Sunergy was unable to complete the process. A week before installation, Sunergy informed me that the panels I originally contracted for were not available. They offered me a lower-efficiency model or the option to wait. Because it was already late December and delaying the installation would have jeopardized my eligibility for the federal tax credit, I felt I had no practical choice but to accept the downgraded equipment. On installation day, I also learned that the crew was mostly subcontractors, despite Sunergy’s earlier statements that they only used in-house installers. Some interactions with the installation team were unprofessional and created unnecessary pressure to proceed. The most serious issue occurred after installation. Sunergy activated the system without PTO. When SCE arrived for the inspection, they identified a backfeed issue that they described as potentially dangerous. The system had been operating in that condition for six weeks. SCE shut the system down and removed the meter collar. It took approximately one month for Sunergy to resolve the issue and for PTO to be approved. I understand there was an industry-wide end-of-year demand spike, but the major issues we experienced were not caused by that. They were the result of Sunergy’s poor management, licensing delays, and lack of customer focus. The system is functioning now, but the overall experience included significant delays, miscommunication, and decisions that did not align with the expectations set during the sales process. Based on what we went through, I would recommend choosing a different installer that is more consistent, transparent, and technically reliable.

Jackie Ballesteros and the rest of the Sunergy team did a great job of navigating us through the whole process and dealing with the permitting steps.

The previous review by gary_mi says it all. His story is my story. I also have filed a complaint with CSLB. The question you have to ask yourself is; Do I really want to do business with a company that has angered multiple customers and has multiple CSLB complaints against them? Avoid these guys like the plague. Edit - 5/29/2026. I suspect they will want to change their response once they see they are called out, so I'm saving a copy of Sunergy's response here ... https://drive.google.com/file/d/1ET6-dLKr7ff4nP-lDl1OiE7ThGGuST1c/view?usp=drive_link Firstly, they say I declined the alternative equipment option. That is a blatant lie. A copy of the signed change order can be found here ... https://drive.google.com/file/d/1bncap6ekK3tO64HKNsD3HFLkhP00mWCb/view?usp=drive_link Secondly, they say CSLB "found no wrongdoing by Sunergy". Judge for yourself ... https://drive.google.com/file/d/1DuVPdrbpiJheFryoq__9ScGdqI0qGraG/view?usp=drive_link Third, they say the IRS tax credit was never guaranteed. This is true, but it is a clever little misdirection - this was never about guaranteeing the tax credit. Sunergy undertook to complete the installation by 12/31 in order to meet the IRS deadline for claiming the tax credit. See Sunergy's proposal here and decide for yourself if they created any kind of expectation that the installation would be completed on time. https://drive.google.com/file/d/1sj8aX3We5KyivfZa3uNCB5qjW8CgZs5r/view?usp=drive_link There is more, but this should give some insight into the character of the people running Sunergy.