Sunergy

Full Review – Sunergy Solar Install (1 Star) On 2/27/2024, I signed a contract with Sunergy and paid a $1000 deposit. Since then I called them over and over trying to get updates and see when they could start, only to be met with excuse after excuse: they couldn't trench for the panel and PG&E upgrade because of rain, then my permit had expired, then they needed a new certification (this last one came in March 2025, over a year after signing). After more calls and emails, on July 17, 2025 I got an email saying they'd finally paid a training company to get certified for digging, so another four months were wasted there. Sunergy also has high turnover with project managers. I was repeatedly given new PM phone numbers that rarely connected, and three separate times I called a number and was told that person no longer worked there. Sunergy never proactively called or emailed me with updates or to tell me a new PM was assigned. Calling the number on their website went unanswered for over a year. Installer's response to my original post: "As you know, we have upgraded your batteries from the 5P's to the 10C's at no additional charge, we have comped an EV charger and the installation of that charger and have even included a substantial discount on the system." My response to that: calling the battery swap a "free upgrade" is misleading. One 10C is cheaper and requires less installation labor than two 5Ps. That's not a favor to me, it's a cost saving for them, marketed as a customer perk. And the "substantial discount" amounted to roughly 1.7% of the total project cost, which is not substantial by any reasonable standard. Final update: the project is now finished, after roughly two and a half years (08/28/2026) from the date I signed the contract. Along the way there were repeated delays for city and AHJ inspections, and at one point they tried to hand the job off to a different company before reverting back to the original installer. This was by far the slowest, most mismanaged project I have ever dealt with.

Jonathan Nguyen and Jackie Ballesteros were really on top of things. I dealt with several different people there, but these two were especially helpful in keeping me up to date on the project every step of the way. They are truly Amazing!!

Our 18 month journey with Sunergy has included: * 7 or 8 different "Project Managers" * Countless "We are working to get you over the finish line" and other stalling lines * Crews showing up without any warning * Crews unsure of what work they should be doing * Two FAILED city inspections * A dozen solar panels and two batteries and zero actual energy production Today a crew put in 30 minutes of work, left for lunch, then came back and told us they'd been pulled off onto another project. Sadly, we are now at the point of getting legal counsel. We've notified Sunergy of 7 days to get us a definite schedule for completion and successful inspection.

Our protect manager, Jackie kept us informed on the various stages of the project. Andrew made sure to reply to my concerns in a timely manner and backed Jackie’s response. They remedied various electrical issues after the completion of the installation which showed Sunergy’s willingness to stand behind their work. I look forward to doing more business with Sunergy in the future.

Best price around for our new build in southern California. We had 19 panels installed, and the team did a really clean job. Jackie was our project manager and she was fantastic, always responsive and kept everything on track. Couldn't be happier with how it turned out.

Thank you, Gustavo Onink, for your timely help and continued support throughout our solar installation. Although the installation process took nearly 10 months, Gus was always responsive, helpful, and committed to moving things forward. His support played an important role in getting our system successfully installed and fully operational. We truly appreciate his dedication and assistance throughout the process.