Sunergy

Though it took a while, solar is up and running. Don't have much data yet, second day in, but looks good so far. Team helped ramp up once hardware was available. Installation finished in a day as promised. Team ensure schedules were on time and handle technical issues. Last stretch had some hiccups but Team was responsive and helped to questions asked and explained the situation.

The previous review by gary_mi says it all. His story is my story. I also have filed a complaint with CSLB. The question you have to ask yourself is: Do I really want to do business with a company that has not only angered, but infuriated multiple customers and has multiple Federal and State complaints against them? Avoid these guys like the plague. Edit - 5/29/2026. I suspect they will want to change their response once they see they are called out, so I'm saving a copy of Sunergy's response here ... https://drive.google.com/file/d/1ET6-dLKr7ff4nP-lDl1OiE7ThGGuST1c/view?usp=drive_link Firstly, they say I declined the alternative equipment option. That is a blatant lie. A copy of the signed change order can be found here ... https://drive.google.com/file/d/1bncap6ekK3tO64HKNsD3HFLkhP00mWCb/view?usp=drive_link Secondly, they say CSLB "found no wrongdoing by Sunergy". Judge for yourself ... https://drive.google.com/file/d/1DuVPdrbpiJheFryoq__9ScGdqI0qGraG/view?usp=drive_link Third, they say the IRS tax credit was never guaranteed. This is true, but it is a clever little misdirection - this was never about guaranteeing the tax credit. Sunergy undertook to complete the installation by 12/31 in order to meet the IRS deadline for claiming the tax credit. See Sunergy's proposal here and decide for yourself if they created any kind of expectation that the installation would be completed on time. https://drive.google.com/file/d/1sj8aX3We5KyivfZa3uNCB5qjW8CgZs5r/view?usp=drive_link There is more, but this should give some insight into the character of the people running Sunergy.

Worked with Jackie Ballesteros for an install of solar and battery in San Diego. The initial process for sizing the system was easy, the questions I had about the system operation and what the HOA would need got answered quickly. Working with SDGE to get approval was not very transparent, but went quickly compared to other people I have heard from. The system was installed about 4 months after approval, most of the delay due to panel shortages. After install the final meter install took ~3 months, mostly on SDGE to get an installer out. Sunergy helped support this and has kept me updated on progress along the way.

Due to panel shortages, my solar installation couldn't be completed last year. However, Sunergy offered an alternative way to avail the federal credits through their HDM PPA program. Once everything was scheduled, the installation was prompt. I want to give a special shout-out to our project manager, Jenni Wolf, who has been incredibly responsive and communicative throughout the entire process. Whether it was following up with PG&E, helping troubleshoot a tripped breaker, or spending time on the phone with Enphase to sort out our system's production, she always jumped on things right away. She really helped assuage my anxiety at times and kept me updated every step of the way

I’m having a hard time with this review. There was a lot of bad, however… After getting my 4th project manager I finally got someone who went above and beyond, saving this company from a scathing review and a potential lawsuit. I started this project in January of 2025 knowing Trump would likely kill all the federal incentives. As soon as I signed the contract and got the roof replaced, Sunergy ghosted me and the roofer for months. I tried to call, text, and email and never heard back. I then reached out to energy sage and finally got a response from Sunergy. The excuse was a change in personnel and I had a new PM contact. At this point I was told the panel manufacture is behind. Another couple months and no word. When I finally got in touch with the PM, they told me they no longer worked for the company but they were helpful and gave me their old supervisor’s personal number. When I called them they were not happy and told me not to use that number. They did however set up a panel installation date and I got a new PM. Installation date came and went with no one showing up. When I finally got a response from my PM I was told the panels were “reallocated “ and again ghosted. In the beginning of August, I again reached out to Energy Sage and Jessica reached out to the VP of Sunergy as I was trying to figure out how to get out of the contract. It was at this point that panels were magically available to install the next day and I chose to give them another chance since I was already in $10k and they said they were ready to install. Finally the system was installed, but it came time for inspections. The first inspection revealed that design did not comply with county standards because the batteries were too close together and now a fire inspection was required. I understand every county has different requirements, but I would assume if you are designing a system, the engineer/planner would know the local codes. When I was speaking to a local contractor he knew this requirement off the top of his head and said it was a pretty common requirement. Anyhow it was at this point I was again ghosted for months and I had to again go to Energy Sage to get a response from Sunergy. The excuse was again that my PM no longer worked at the company and I was told Gus was my new PM. As you can imagine I didn’t initially hold out much hope however, working with Gus was great. He would call me at least weekly to give updates and as the inspections finally progressed he would ensure the next phase was completed. It was at this point (I believe it was March of 2026) the city had a problem with my existing main panel so the ball was now in my court. Sunergy the company started to push for final payment but I spoke with Gus and explained what I was facing with the city. I let Gus know after all the delays Sunergy pulled (before he was on the project), they can be a little patient while I get the main panel replaced and a drop moved by PG&E. Gus was very helpful and understanding and worked with me to get everything up to code. After I got my side taken care of (about 2 months of delay of which I would speak weekly with Gus), Gus was quick to get the final touches and inspection to wrap up job. Additionally when the system was finally turned on there was a single bad micro inverter, but Gus was proactive and got the part replaced and working 100%. Finally in May of 2026, a year and a half after starting the process I received the permission to operate. Long story long, and like I said in the beginning I had a hard time with this review. Before Gus, I would have told everyone to avoid Sunergy and would have gone out of my way to get the word out against them. However working with Gus was the only reason they got any stars at all. He showed me there are capable people in the company. I just hope they take care of him as from my experience he is the best thing the company has going for it.

My Enphase system that Sunergy installed a few years ago has been working perfectly. This was the first time it had any problems. The team at Sunergy was super responsive and Jennifer called me back to follow up. She connected me with Andrew who was very diligent in his analysis of the problem. We made a plan and they followed up the next day. I couldn’t ask for any better response or service. Much appreciated.