Sunergy

My project had many setbacks, delays, and stalled out with many different project managers. I am very thankful that Gustavo Onink was finally assigned as project manager to close out my project. Gus had many challenges to provide a heat detector system that meets the city code requirements, which was new and not very clear. It took several attempts but Gus persevered and finally got city approval for my project. I am very thankful to Gustavo!

I signed a contract with Sunergy in July 2025, and things began well. However, after nearly a year of delays, being tossed from one project manager to the next, spotty communication, and general incompetence, I canceled my contract in June 2026. I have done everything that was asked of me, yet they have still not issued my refund. Sunergy is not abiding by the terms of the contract they signed. Unfortunately many others have shared similar experiences online. I wholly regret getting involved with Sunergy, and at this point only want them to honor the contract they signed and give me my money back.

Both Gustavo and Jackie were excellent in sorting out my connectivity problem. Good communication, courteous , responsive and effective. Got it solved. I’m happy.

I’m happy to positively review Sunergy! I signed up for solar right after the solar tax credit was canceled in the summer of 2025, and I imagine that many others did the same. Still, Sunergy was able to execute my job quickly, despite there being disruptions and supply chains. At one point, the CEO of the company even reached out to me to troubleshoot a specific problem. I’ve had very good ongoing communications with the team, and when I had a panel under perform, Jackie Perez was able to coordinate the warranty, product procurement, and replacement as a single point of contact. When the day of reinstallation came, the third-party delivery company who was supposed to deliver the panel canceled, so Jackie got the service technician to drive 90 minutes to the warehouse to grab the panel themselves, and come back and finish the job on the same day. I would recommend Sunergy to whomever is looking to install solar on their home.

For several reasons, the overall timing of my solar installation project has dragged on longer than I expected. Some part of that was beyond the control of the implementation team such as community policy or original equipment supplies. However, the team has provided me with the best equipments, the quality workmanship, the effecient communication even though I was not on site for the whole time and was very busy with my personal time. During this time, two people that I have been totally satisfied with were Dallas Burk and Nicole Brown. Both were very professional and engaging who were patiently walking me through difficult issues and providing me with details to help me understand. I was working much more with Nicole and I was glad she became my point of contact. She was very responsive and above and beyond every time I had a question or two. Overall, I was happy and would not hesitate to come to them again for new project.

Everyone did their part and in a timely manner. Jackie, our project manager, did a good job of following up and getting things done on time. The installers were very respectful when they were at our home doing the work. Our solar went live a week after installation. I definitely would recommend to friends.