Axia by Qcells

I would like to commend the doors with which Axia operated. Tesla sold me a dummy and on 25th March informed me they cannot do my solar. I was in a panic cause of the 13th April NEM 2.0 deadline in CA. I called up Axia on 25th March and by 10th April I had solar panels on my roof. The project coordinator Tiffiny has been extremely responsive unlike Tesla where your messages go in a black hole. I would highly recommend Axia for your solar needs.

We are going on our eighth month and we still do not have our solar hooked up to the grid. The job coordinator is incompetent and makes excuses for why she has not followed up, like she lost the sticky note on her computer. I have to follow up with her constantly. She is not organized and has no clue when answering our questions. This is not professional. We hear the panels are good but we wouldn’t know at this point. They told us it would take a couple months. Unfortunately I would not recommend this company. We have paid nearly $40,000 and we still don’t have our solar working. We understand hiccups happen but eight months is unacceptable.

I engaged Q-cells through a friend’s referral. Mike - Sales person and Hadley- customer care were very helpful and provided regular communication about the installation updates. Mike was knowledgeable about the product and patient through the process. Hadley through the installation process provided regular updates and kept me in loop on key communication. The installation is complete and am looking forward to the switch to be able to enjoy the journey to solar and closer to going green. I would recommend the Q-cells team if you are looking to explore installation of Solar.

Incredible customer service, especially at one of the busiest times for rooftop solar installers. The solar install team was fantastic, the consumer advocate was super communicative and helpful, and the Axias sales team was thorough and easy to work with. I couldn't recommend them more!

The overall process from start to finish was quite smooth with just a minor hiccup to be expected in any project of this magnitude.  Once the sale closed the Delivery team took over and Hadley Hatch project managed the installation. She kept me informed every step of the way and was a pleasure to work with.

Axia by Qcells was a outstanding choice based on cost, schedule and performance. I was kept informed every step of the process from initial proposal through installation, certification and Permission To operate. Any questions I posed were promptly and thoroughly answered. The entire process from initial inquiry to full operation was slightly more than two months. Compared to friends and relatives experiences in the same area my installation took anywhere from five to nine months less time. My certification was approved four days after installation was completed! I felt like I was the most important customer. That is much appreciated. I strongly recommend Axia by Qcells for your solar needs.