Axia by Qcells

I recently signed up for a Axia By Qcell solar system for my new home in Paradise, CA. Under Title 24 of the California building code solar is now required on all new construction. After researching many companies Axia By Qcell gave me the best deal for my solar needs. Although there were a few minor issues getting the install complete down to the online webpage used to monitor the system, Axia came through in a big way to take care of the issue and and get my system up and running. After talking to a few different customer service reps I finally got in touch with Joan Gutierraz, Axia's top customer service rep. She was absolutely wonderful, not only was she great to talk to but she resolved all my issues swiftly and very professionally. Every company should have an employee like her for their customer service. I feel that she went above and beyond to take care of me. Thank you Joan!

Kyle Baldwin was super friendly and very helpful, answered all of our questions. Get smarter solar with axia by qcells was very fast, it was installed a few weeks after we closed. We are happy with the results.

I had an excellent experience with Axia. My sales person Kyle and project manager Ana met all my expectations. The experienced installation team did a great job and all timelines were met as promised. Anytime I’ve reached out for support, I have not been disappointed. I’m excited to reap the benefits of my Q-cell Axia solar panels!

Be cautious with going with this company. Here are the issues that I had with them. 1. It took longer than expected to get the installation done. They had to switch contractors mid-service. 2. Financing. It was not well explained and I found out later when I went to refinance my home, how it is attached to my house. Not very good going through this and finding out how it works. 3. Service. There is no local contracting service in Sacramento where I live and have it installed. Getting a follow call or an email is like passing a bill through Congress. Still waiting to get service questions answered and it's been a week now. I would not recommend this company to anyone I know.

Took over a year, multiple design errors, multiple contractors for install of leased system. Getting no response from rep regarding my questions now that it's up and running. This was a phenomenal pain to get done, not ready, in my opinion, to service the market in CA. System does appear to work as designed now that it's finally up and running.

Had a very good experience with Vanessa O. When it came to scheduling and her being on top of our project. We had a few issues with the installers getting the system to pass inspection but Vanessa helped every step of the way getting things resolved. Our system is up and running perfectly.