Pinnacle Solar NW

I am the ultimate obsessive researcher before making a big purchase. I had been on and off getting quotes and learning about solar for the past 10 years before deciding this is the year to do it. I started a fresh excel spreadsheet and made my own comparison for 6 solar installers on multiple variables so that by the time I chose Pinnacle I was sure I had the best product, the best price, and a top notch team. I was proven correct every step of the way! For people like me who would like more details, here goes: I first took a deep dive looking at two quotes for one of the large National installers. It turned out one was a direct employee of the company and the other a dealer. Counter-intuitively, the dealer’s quote was 1/3 lower than the employee’s quote, and the dealer was more transparent. This company emphasizes their warranty because their product and their teams are not so great. And if you read the reviews, the warranties don’t always come through. I knocked those two out first because the product was less efficient and my roof does not have enough surface area for the number of those panels that would have had to be installed to produce what I wanted. Then I took a deep dive looking at two regional installers that have been around a long time and have good reputations. They emphasized that they will be around to honor their warranty (most of the local installers offer a 10 year warranty for their work) whereas a newer company has a high probability of going bust in 2 or 3 years. Their prices were 1/3 higher, they required almost all of the payment well before installation, and in one case their installation date would have been in January 2026! I came back around many phone calls and pieced together that the extra 1/3 was going into keeping up a large infrastructure of office buildings, etc., not necessarily what they were paying the actual hands on people. I also went door to door in SE and NE Portland neighborhoods knocking on doors and learning of actual peoples’ experiences. Most people had nothing go wrong the first 10 years, so that particular warranty is not the most important thing. A 25 or 30 year manufacturer’s warranty on the panels and inverters is more important. They used good products and had these too, but 1/3 more expensive is no small change. Then I took a deep dive into Pinnacle and another company that had been around just a bit longer than them, about 5 years. They both had similar business models and appeared very similar in most respects. I liked them both. Pinnacle was pricing 1/3 less for the best product of any of the companies; this just slightly older competitor was somewhere between the two book ends in price and very tempting. Every technical question I asked them supported what Pinnacle and my research were telling me, so that increased my trust for Pinnacle. And then…one of my random door knocks…those people had their solar panels installed by someone well over 10 years ago and they were over the moon happy with their panels, the whole process, and their sales/point person, who worked for a California company at the time. Somehow one of us on a lark mentioned his name, and it was Dan Tracy of Pinnacle Solar! Confirmation that he’s not a newbe and he knows what he is doing. I also met the owner, Steve Nye, who struck out on his own for good reasons, and who previously worked for another solar company that was recommended by my awesome installer of a standing seam roof that integrates beautifully with solar panels. I also liked that Steve was a graduate research assistant at UMass, Boston in an environmental project. Both Dan and Steve answered all my questions directly, fully, and knowledgeably. I spoke directly with the manufacturers of the REC panels (top of the line for efficiency, and longevity and the only criticism other installers could levy is that they are more expensive and were they to use this, their already inflated prices would increase!) and NPhase inverters and I was comfortable moving forward. I’m notorious for reading every word of a contract, asking for clarification wherever things seem vague, and asking for what I was promised in plain English to be written into the contract in plain English. Dan and Steve graciously accommodated my request. And other than the 1K downpayment that went toward the engineering report, they did not collect a penny from me until after PGE connected my system! This sealed my trust with them, and it also incentivized them to move quickly, which they did! Their project manager, Alan did all the work in the background to coordinate everything efficiently. Their electrician and installation guys were lovely, efficient, clean, and so very personable (my son plans to meet up to jam on guitar with one of them!). A special plug for Steve’s artistic eye. The design looks amazing! He got enough panels on a tiny roof to completely offset my electricity costs such that I will be paying only the connection fee once we cycle through a year. We started on some cloudy days and my system was producing, and then on our more recent sunny days it’s been cranking. I’ve had it for about a week now, half of them cloudy days, and my app says that I consumed 119.4 Kwh and produced 190.6 Kwh, which means I banked 71.1 Kwh and I think that’s pretty darn good! In sum, I wholeheartedly recommend Pinnacle with max stars on every measure! Thank you Pinnacle!!!

Pinnacle Solar NW was extremely knowledgeable about every aspect of our project. They were the only company that was able to find a solution to PGE's limitations and get us to 97% PGE offset. We have only had our system up and running for a few weeks but no issues as of yet.

Steve and team were AMAZING.Timely, wonderful communicators and did a professional installation of our battery wall and panels.

Dan, Steve, and Team at Pinnacle Solar NW were absolutely amazing to work with. They worked with me to make sure that the install fit entirely on the back of the house and were able to find a set of panels that had a higher capacity, thus increasing my solar coverage to 97% of need. Fantastic! Install happened 2 months ahead of schedule and their prices were considerably more affordable than some other solar companies I talked to. The project couldn't have gone better.

Pinnacle Solar was very informative from the start , explaining the entire process and kept us well informed. There were no upsell's and the crew were polite and neat with their work. Timing was delayed only because of government agencies creating red tape in the permitting process. As soon as permits were approved , work commenced immediately. Communication was great and I was impressed with the installers knowledge and professionalism. We are up and running with no issues.

I recently had my solar system installed by Pinnacle Solar NW, and I couldn't be more satisfied with the entire process. From the initial bid and consultation to the final installation, their team (Dan, Steve, Tim, and Sky) demonstrated exceptional professionalism, knowledge, and customer service. Key Highlights: Responsive Communication: From start to finish and even after installation, their team remained incredibly responsive. My sales representative, Dan, was not just friendly and customer oriented but also extremely knowledgeable. Technical Expertise: They installed 32 REC 460W panels with Enphase microinverters, and Tim went above and beyond to help me set up the monitoring system, walking me through how to track my system's energy production. Comprehensive Support: The installation was smooth, with a Tim, a licensed electrician completing the work. They were patient in explaining every step of the process and helped me understand the intricacies of my new solar system. Installation Details: System: 32 REC 460W panels Inverters: Enphase microinverters Post-Installation: No issues, clean installation. A prompt follow-up on one small issue with a microinverter. Future Plans: Considering adding a Generator and solar batteries Recommendation: For anyone considering solar, I wholeheartedly recommend Pinnacle Solar NW. They transformed what could have been a complex process into a hassle-free, educational experience. Their commitment to customer satisfaction and technical excellence is truly commendable