Mosaic

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We empower homeowners to unlock greater savings, resilience and value in their homes by making solar energy financing accessible and affordable for homeowners.

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2.1

EnergySage Rating

2.1

EnergySage Rating

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About Mosaic

Overview

Mosaic is an industry-leading fintech platform for sustainable home improvements. Founded in 2010, Mosaic was a pioneer in clean energy lending and continues to provide innovative solutions for financing solar, battery storage, heat pumps and more. We have funded over $13 billion in loans to help more than 360,000 households make their homes more sustainable and save money on their utility bills. Our financing options unlock billions of dollars of capital annually into high-quality ESG assets. Join us in our vision of 100% clean energy for all at joinmosaic.com

Year Established: 2011
Phone Number: 855-746-5551

Services

Services Offered

Financing

Warranties & Certifications

Industry Certifications

What Customers Are Saying

Ratings & Reviews

Ratings & Reviews

2.1

291 reviews

2.1

Average Rating 291 review(s)

Response

Quality

Value

Service

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Future Customers Beware!!! Scam

Update as of July 11 So I spoke to Freedom Forever today and they game the same spill about how my cancellation request would be escalated and sent to Mosiac and they would continue to update me weekly. Just received a note from Mosaic saying they haven't received the cancellation notification. Here we go again with the run around from the two scam companies. Update from last post I reported Mosaic Solar and Freedom Forever to the Better Business Bureau. Mosaic responded that Freedom Forever has to send them confirmation of the project cancellation. When I talked to Freedom Forever, they stated that Mosaic had to cancel the project. I will continue to get the run around!!! I tried calling Freedom Forever, but of course, the lady assigned to me was having phone issues. What a coincidence. FUTURE CUSTOMERS BEWARE OF THE SCAM!!! CUSTOMERS BEWARE IT'S A SCAM!!! We asked a sales rep for only a quote for panels, but my wife and I ended up being signed for a loan for panels. We never signed any documents or received panels. Now we have $30,000 loan for panels on our credit report. We have been trying to cancel this service for 10 months, but have received the run-around from Mosaic Solar Company and Freedom Forever. Both companies keep telling us they are waiting for the other company to cancel the service. When I tried to get them on the phone, they stated they couldn't be on the phone legally at the same time. I believe they are stalling me so I will have to start paying on the loan after the 12-month cancellation period is up. CUSTOMERS, PLEASE BEWARE, DON'T GIVE MOSAIC OR FREEDOM FOREVER THE TIME or information, THEY WILL ILLEGALLY SIGN YOU UP FOR A LOAN.

pip2784 on Jul 12, 2025

DON'T GET CAUGHT UP IN THE NIGHT MARE

My sister and myself were lied to by the Salesman. We told him no three different visits. He offered that we would get a 12,000 check at the end of the year. He lied lied lied. We are in our late 60s on a fixed income. The panels are popping out of the side frame and it's causing my foundation to sink. Well we are stuck with a 25 yrs contract loan with a DAILY accrue INTEREST. Please don't do it.

lburrell48 on Jun 19, 2025

We were scsm by agent Dante Gibson

We asked him estimate and signed us up for panels. We never got panels because we canceled but it's on our credit report. They will not acknowledge the wrong doing.Myself and my husband along with Dante Gibson called to verify it was canceled. Still we have a 30,000 loan and with no panels plus we did not want the service. This is annoying. Please, if they come to your door, tell them no solicitors allowed. They will ruin your life.

valeria.g1382 on Apr 22, 2025

Scam company

This company in conjunction with Freedom Forever Solar are the worst. We got solar two years ago and during the process of learning/going under contract, I asked multiple times how the process worked if we were to sell the house. My husband and I were reassured that the solar contract t and loan would “just transfer over to the new owners, everything stays the same”. This is not the case at all. We are currently trying to sell our home and keep getting denied for transferring the loan to a new owner. This is making the selling part almost impossible without paying off the loan entirely. Their customer service form both sides is of NO help and only says “the buyer can try again in 30 days” and that’s all. Stay away from both of these companies. They are just out to get money and will lie to get you to sign the contract.

lkgrant08 on Apr 18, 2025

Horrible company. DO NOT USE

Got divorced, I have the house. Have to refi to pay off the ex. Solar panel loans are in her name. They will not let me assume the loan even though house is mine, so I cannot refi my home, and cannot comply with the court order due to this incompetent and ridiculous company. My mortgage banker says in 25 years he has never experienced such incompetence and lack of common sense.

castigula on Jan 30, 2025

I wish I read the reviews

I'm not sure which experience is worse right now. The Solar Company leaving me stranded at start up or the fact that Mosaic paid them the full value despite me telling them that the system hasn't been started. Now I'm looking at my account, my extra payments are paying for interest. The full balance of my extra should be going to principle. I'm going to be looking for a way to transfer this loan to some other financing company.

jason.wulff on Jan 29, 2025

Location

Headquarters

601 12th St., Suite 325
Oakland, CA 94607
United States

601 12th St., Suite 325
Oakland, CA 94607
United States