Company Mission Statement:
To be a complete Renewable Energy Firm that helps residential and commercial customers reduce their energy consumption and environmental impact through advanced, turn-key solar energy systems.
Company Vision:
We help our customers realize all the benefits of renewable energy, such as solid financial returns and a positive impact on the environment, through a unique “Commitment to Solar, Commitment to You” approach, which means our in-house installation and customer support teams make the process easy and convenient with little or no upfront investment.
First problem, a sales person will sit down at your table and talk about a "call home" feature if your solar stops working, they'll know and notify you. Only that's a lie, because when it stops working and I catch it after a few months, I bring it up to them, and am told "it's my responsibility to monitor.
Second problem, I purchase a 40k dollar system that had a hardware failure in less than 5 years, and I have to pay $250 to get them to come out and diagnose it. Once they determine it's a hardware failure, I ask if the service fee is refunded. No, the warranty replacement doesn't cover their time and work. Except I bought a 40k dollar system that isn't good for 5 years, so you should probably stand behind the product you're selling.
Bottom line, look elsewhere. They don't stand behind their product or their sales promises. I'm out 3 very expensive months of solar coverage at this point plus $250 to get them to fix it. There are too many companies in this game to put up with this.
Installation was OK but solar panels have not worked for the last year have continuously called the company have filed filed a claim on their website but no response back we’ve called over 15 times almost every day and cannot get anyone to talk to us or help us.
A person came to our house and made a very clear, concise analysis of our electrical costs. At no time did I feel pressured, Garett was never badgering us or bugging us for an answer. When we signed all the paperwork installation began briskly and with no hiccups. It did take about 60 days for the total install from start to finish but a lot of that time was waiting for permitting and for my own local electrical irrigation district to approve plans. Overall I am glad I made the switch to solar, and yes I am making payments on the panels, but even with my loan payment (which is at a good interest rate mind you), I am STILL paying less than I did pre-solar. If I bought another house I would definitely choose First Light Energy again.
Based on your roof and actual offers in your area
Over the past 14 years, 1st Light Energy has installed thousands of state-of-the-art solar electric systems. We're committed to building energy-efficient homes and neighborhoods like yours and energy-efficient businesses. But most importantly, we're committed to you. So, work with us and start saving today with solar energy.
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Based on your roof and actual offers in your area
10 years warranty, Covers all workmanship and roof penetration
NABCEP
Master Electrician,
General Contractor,
Home Improvement Contractor
General Liability,
Workmans Compensation,
Disability, Automobile
Unbrella