I would never recommend this company to anyone. Panels were installed on February, 2018 to date 5/718 not yet approved. We have to be paying bot Duke Energy as well as the Bank (not using solar) we were told that we should not be paying both and Simply would refund. Over a month now yet to see this refund.
Customer service is very poor, find the workers a set of liars
May 07, 2018
Worst customer service a major scam
This people didn’t hesitated to rip me off sell me a under power system n don’t even respond for a service request... with the solar now Im paying more than what I use to paid to regular power service , and acording to Chad when he came to offer the solar he said that it will be paid with the power company money n that I was going to save lots of money n the only now i have to paid more between the solar n duke energy it’s more than twice my original payment ....thanks Noressa n Chad.
Mar 12, 2018
Worst customer service I have ever experienced. I decided in August of 2017 I was going to put in solar panels a new water heater and a few other items. I randomly ran into similar solar at a boat show in Tampa and they came out a week later to asses my home. I decided right then and there with the tax incentives and the price they were offering was good and it was.....BUT Since then it has been an on going battle to finish the job. There were a few things like the hurricane Irma that slowed things down and i have been very patient but it is now Feb of 2018 and the job is not completed. The solar panels have been installed on my roof since September 2017 and they are still not hooked up to my power system...while still having to make payments on the system. All that needed to happen since September is to finish the permits and get duke energy out... I cant get a straight answer from anyone bottom line is STAY FAR FAR AWAY FROM SIMPLY SOLAR AND AMERICAN POWER SOLUTIONS!!!
Feb 07, 2018
Never even think about using this company
First I was called about lowering my elected bill by 30%. The representative would come out to my house and look at areas of the house to see where we could save money. Well he didn't do anything but sit down and talk about solar power. We told him we wanted solar power but could not get approved for a loan. He said no problem they work with many different banks and he did not see a reason we could not get approved. So we did the paperwork and was told that their engineers would be out the next day to look over the site. The representative guaranteed that I would receive a call from "The Owner" if we didn't get approved, well I am still waiting for the call but don't expect one. I called the representative, Dave, that afternoon and he acted very surprised that we had not received the call and he was going to make a call to the owner right away. That was the last time I had contact with this company. How hard is it to pick up the phone and tell the customer that they were not approved. Dave spent over "3 hours" at our home. This company lied to my wife and me. I would never trust them and I am suggesting you don't get involved with them.
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