Apex Solar Power - Profile & Reviews

I can say without reservation that everyone I've dealt with at Apex is knowledgeable, ambitious and hard working. They have an excellent staff throughout the entire organization and they seem to enjoy what they are doing. Each person with every interaction has seemed to go beyond the call of duty and do whatever was necessary to assure a good customer experience. Sadly, I've come to expect poor customer service to be normal from most companies. I'm happy to say this is NOT the case with the Apex organization. They also seem to work well as a team, calling upon each others knowledge and experience as needed and in some cases working with the hardware/software manufacturer to solve problems.

Apex put in a multi building solar panel 18KW+ system with high density panels and normal density panels. This should give us a net zero energy farm (2 horses, 4,000 sq ft+ house and geothermal HVAC system). The system was a little complicated as the solar panels went on two barn roofs with underground conduits between the 2 barns and house and hardware needed in all 3 buildings including internet communication for remote monitoring and diagnostics. The communication could not go by wireless phone as we do not have a Verizon signal out here.

Our HVAC geothermal system uses a lot of energy as it is nearly always pumping water from the ground to run the system. This caused us to put in a larger system than originally anticipated for this new construction site.

Apex did an excellent job. Great coordination with us, National Grid, the builders, the town, etc. We're extremely happy with the system.

There was a technical glitch about 10 months after the initial installation. There was an arc fault in the system which caused the system to error out (properly for safety sake). The problem was intermittent and difficult to diagnose. In the end one of the hundreds of connectors in the system was not fully inserted until it went "click". A number of technicians came out over a period of weeks and spent many hours here until the problem was found. To my pleasant surprise Apex cut me a check for the lost electrical production. I believe they were not obligated to do this. I think the agreement says they are NOT responsible for lost production. They simply did the right thing without our request.

Recently (about 3 months after the above problem) they discovered that the system has not been monitored by the Solar Edge on line monitoring system. They discovered the problem through their own remote monitoring of their customers' systems and sent a tech out today to fix this problem. The initial problem was a simple reboot to the router (not really an Apex problem). While the technician was here he updated the software in the controllers (made by Solar Edge) and helped me to better understand the modems and routers in my house and barns and how to optimize the signals used by the solar equipment and also all of our home networked electronics. Again. Excellent customer service, beyond the call of duty.

HOT WATER, This was something that was not pushed on the sales side by Apex, but was requested by us after researching the topic. Their sales seems geared toward the solar. But the hot water system was a natural companion to the solar arrays. We have a hot water system on our roof. It has a payback which is faster than the electrical panels. In my opinion, this type of system should work for almost any house. Apex has a small subset of people who are expert in the hot water systems.

A few weeks after the hot water system was installed, I noticed late on a Saturday afternoon that some of the insulation inside the house had melted on the pipes. I sent out an Email and got an immediate response. Someone came out first thing Monday morning. The wrong type of insulation, I can say without reservation that everyone I've dealt with at Apex is knowledgeable, ambitious and hard working. They have an excellent staff throughout the entire organization. Each person with every interaction has seemed to go beyond the call of duty and do whatever was necessary to assure a good customer experience. Sadly, I've come to expect poor customer service to be normal from most companies. I'm happy to say this is NOT the case with the Apex organization. They also seem to work well as a team, calling upon each others knowledge and experience as needed and in some cases working with the hardware/software manufacturer to solve problems.

Apex put in a multi building solar panel system 18KW+ system with high density panels and normal density panels. This should give us a net zero energy farm (2 horses, 4,000 sq ft+ house and geothermal HVAC system). The system was a little complicated as the solar panels went on two barn roofs with underground conduits between the 2 barns and house and hardware needed in all 3 buildings including internet communication for remote monitoring and diagnostics. The communication could not go by wireless phone as we do not have a Verizon signal out here.

The HVAC geothermal system uses a lot of energy as it is nearly always pumping water from the ground to run the system. This caused us to put in a larger system than originally anticipated for this new construction site.

Apex did an excellent job. Great coordination with us, National Grid, the builders, the town, etc. We're extremely happy with the system.

There was a technical glitch about 10 months after the initial installation. There was a arc fault in the system which caused the system to error out (properly for safety sake). The problem was intermittent and difficult to diagnose. In the end one of the hundreds of connectors in the system was not fully inserted until it went "click". A number of technicians came out over a period of weeks and spent many hours here until the problem was found. To my pleasant surprise Apex cut me a check for the lost eleectrical production. I believe they were not obligated to do this. I think the agreement says they are NOT responsible for lost production. They simply did the right thing without our request.

Recently (about 3 months after the above problem) they discovered that the system has not been monitored by the Solar Edge on line monitoring system. They discovered the problem through their own remote monitoring of their customers' systems and are sent a tech out today to fix this problem. The initial problem was a simple reboot to the router (not really an Apex problem). While the technician was here he updated the software in the controllers (made by Solar Edge) and helped me to better understand the modems and routers in my house and barns and how to optimize the signals used by the solar equipment and also all of our home networked electronics. Again. Excellent customer service, beyond the call of duty.

HOT WATER, This was something that was not pushed on the sales side by Apex, but was requested by us after researching the topic. Their sales seems geared toward the solar. But the hot water system was a natural companion to the solar arrays. We have a hot water system on our roof. It has a payback which is faster than the electrical panels. In my opinion, this type of system should work for almost any house. Apex has a small subset of people who are expert in the hot water systems.

A few weeks after the hot water system was installed, I noticed late on a Saturday afternoon that some of the insulation inside the house had melted on the pipes. I sent out an Email and got an immediate response. Someone came out first thing Monday morning. The wrong type of insulation was put on some of the hotter running pipes which was not as heat resistant as needed. The swap out was done right away.

I believe that the solar energy industry is still in it's infancy. It is not a completely mature industry. There is still some learning being done (like the less than optimal design of the aforementioned connector). It's important to have a company that is on top of things as Apex has been. was put on some of the hotter running pipes≈. The swap out was done right away.

I believe that the solar energy industry is still in it's infancy. It is not a completely mature industry. There is still some learning being done (like the less than optimal design of the aforementioned connector). It's important to have a company that is on top of things as Apex has been.

From start to finish, very informative, helpful, answered all my questions and the install techs were very professional.

Apex Solar installed my system 3 years ago and did a great job and the crew was great. The helped me out with all my questions.
Robert

The process was simple. The costs were less than the large/popular installer. Staff was helpful and we are happy with the product. We haven't had any problems or paid electrical bills (other than base rate) since March.

Wonderful trustworthy company that is easy to work with and has great communication. Took a very hard to understand process and simplified it. Happy we chose Apex to do business with

The time was right for our family. New roof, solar, lower electric bills, but most importantly lowering our carbon footprint. Why did we go with APEX...our kids wanted to be very involved in the process. APEX showed them every step of the way, when the solar study was being done, the kids were shown the measuring equipment. When the decision of how many panels to put on was made, kids were explained to about the way the circuits work. On day of installation, kids were shown how to see the tracking of energy production. APEX did not stop its relationship with us after the day of installation. I had questions the first couple of billing cycles. APEX worked with me to understand our bill and make tweaks on the bill that maximized our solar power. I tell everyone how happy I am, especially when I get my bill that is about 1/4 of what it used to be.

I went with Apex through Solarize Albany and am very happy with my new solar panels. The folks at Apex were a pleasure to work with and the installation was top-notch. The solar panels work great! I had a complicated installation due to work needed to combine two National Grid meters and consolidate my bills and the electrical work was completed very competently by friendly workers. The only downside of my installation was that it took three days (because of the additional complications) and the days couldn't be scheduled sequentially, so my house was "in process" for longer than I had hoped. The initial folks I met with crunched all the numbers for me and gave me the information necessary to make a decision. I contacted other solar companies for pricing and their price didn't come close to Apex. I highly recommend going with this company, particularly if you can go with Solarize Albany. My installation was completed in December 2015 and they were selected by Solarize Albany for 2016 as well.

I had some prior experience with cost/benefit analysis of solar through my job so I had the knowledge base going in. I did not need to leverage that knowledge as the proposal that Apex provided me was clear and fair. With current federal and state tax incentives, and with the NYSERDA grant program the return on investment was quick and signing the contract was a "no-brainer". The sales rep I worked with was honest and straight forward. Installation was quick after signing and the crew did a nice clean installation in just two days - the time between signing and having an operational system was much quicker than I imagined it would be. Since installation, the system production is exceeding the conservative projections provided in the sales phase, so I am pleased with the result. A web portal and smart phone app make it easy to track how much electricity the system is making right down to the moment.

My Salesman helped explain the process, and was with us every step of the way, from explaining how the SREC's works thru to Install.
Everyone was very professional and responsive.

I highly recommend Apex Solar. We were well into the process of getting approval for solar installation on our house when my husband suddenly lost his job. Brendan McCormick, our primary point person at Apex, was extremely sympathetic and understanding--he returned our deposit, which he didn't have to do, and left our application open and pending, so that when we were ready to get the process up and running again, it was very easy and moved quickly. We were never pressured by anyone at Apex. Nick Clingerman was also very helpful. Every step of the process was clearly communicated. Thank you Apex!

Aside from a slight hiccup in initial communication, Apex Solar Power has been great to us. They did a great job of outlining pricing, comparing leasing vs. owning, and helping the financing through Dividend go smoothly. When a short power outage turned off our system we were alerted the very next day (I hadn't even thought to check it).

I've been very happy with my 6.24kw ground mount. The project was communicated clearly and the install team was neat and very professional. My actual install took place faster than originally planned and most importantly is producing more power than forecasted. All around, I give Apex Solar 5 stars.

I purchased my solar system from Apex Solar Power a little over a year ago and couldn't be happier with the experience I had from start to finish. The salesman was very knowledgeable and explained the benefits of owning my own system vs. leasing. He also went over the up front cost of the system and explained what I would get back in tax credits. The installation crew was professional and they finished the project in a day. Since I produce more power than I can use in the summer, I am able to bank it with National Grid and use it in the winter when I produce less. I am so psyched to say that since I've gone solar, my electric bill has only been for the usage fees, about $16/ month!

My husband and I are very happy with the entire system and process that we experienced with Apex Solar Power. From the beginning of the contract presentation, review and execution; the communication from the entire team was comprehensive and timely. The installation and management team communicated well, addressed issues and moved toward a positive solution at each step of the way. We were very grateful that the support team took care of all of the details - plans, permits, inspectors, everything! It was very easy and we are absolutely pleased with our system. We will use them again, if we have the opportunity.

The solar system works perfectly! We have not had an electric bill. The salesman was very professional and explained everything. The installers were super nice and and safe.

I couldn't of been more satisfied with my experience with Apex Solar Power. They under promised and over delivered- uncommon for many contractors I've had experiences with.

I shopped around a few different solar companies here in Mass. and found Apex to be the most knowledgeable and professional. The sales people were very helpful and guided me through the process. If you're looking to go solar, Apex should be first on the short list of companies to contact.

Thank you Energy Sage for getting us in touch with Apex. The whole process was quite simple and easy.
I picked Apex because they are a local company and I never found any bad reviews about them when I looked them up.
The installation went very well.
All the employees I met and talked to were very courteous and helpful. I was able to pick different PV panels to suit my roof, they also helped me with a bigger inverter than the one they were going to put, in case one day we need to instal more panels, should our needs grow. The only delays we had were due to the town inspection.
More importantly, my questions were always answered promptly at every stage. I was always in communication with someone in the company who would keep me up to date, starting with Energy Sage up to the point when I turned the system on.
Now I enjoy watching my energy production online on SolarEdge.

Apex did an 8.5kw Array great communication all the way through, any concerns raised answered not just by their sales team but directly by their designer and project manger.

Apex recently put in ground solar panels for me. They are awesome to work with. From the salesman to the landscaper who brought the yard back to normal, I couldn't ask for more! I highly recommend this company.
Donna Hiltbrand

From the time of our initial understanding / discussion and probability for electing to purchase a solar roof system install; Apex Solar was forthright with information in a timely manner.
The individuals whom we worked with at Apex at all stages - initial system design and understanding, contract structure and understanding, system installation and final monitoring software of the system for my "day to day" pre-review of the system design performance - we have been entirely happy!
I would not hesitate Apex nor the use of their solar system products and technicians.