Apex Solar Power - Profile & Reviews

Went with Apex in 2018 and now finishing our third year of production of a 7.2KWh system. Pricing was competitive. Original installation crew was exceptionally polite, careful and thorough; and they cleaned up after themselves down to the last nuts and bolts, which we appreciated. Highest marks to them. Underperformance issue was addressed fall 2020 at no cost to us. In each case felt the company lived up to our expectations and we have been thrilled to be all-solar with a TESLA backup provided through Green Mountain Power. No more outages. Given covid, it can be a little hard to reach a human, but hang in there.

Let me just state the facts:

- May 2019 contract signed with Apex
- October 2019 - the system is finally online (yes, it took them 5 months to install it, mostly due to ridiculous lack of planning and incompetent project management
- March 2020 - our roof is leaking due to damages from Apex's mistakes in the installation of solar panels
- March 2020 - Apex Solar removes the panel to allow roof repair
- April 2020 - roof is repaired (not by Apex of course)
- May 2020 - calling Apex to install the panels back
- June 2020 - calling Apex to install the panels back
- July 2020 - calling Apex to install the panels back
- August 2020 - suing Apex

Good luck hiring them if you are stil thinking about it.

Unfortunately, Apex doesn't care about maintaining previously installed systems. We had our system installed in summer 2018. One of our panels started malfunctioning in January 2020. When reporting our problem we were ignored, told that it must be snow (there was no snow to be found), etc. It took till March for a technician to come and identify the problem which is supposedly easy to repair. We were told the problem would be fixed within the next 2 days. It's now middle of July and our panel still doesn't produce any energy. We have yet to see a technician or even have a scheduled appointment.

If you've been curious about solar but aren't sure if it's right for you, a consultation with Jordan Galley at Apex is absolutely the way to go. We wanted to better understand solar energy and the financial impacts, and Jordan delivered a detailed in-home presentation and great conversation that answered every question. Apex then went on to provide a full on-site assessment of our home, and then engineered multiple possible solar configurations for our consideration with detailed design information and cost breakdowns of each proposal. Even though we decided not to move forward with a solar project, it provides great peace of mind to get such a customized assessment instead of continuing to wonder if solar would be a fit. If you've wondered the same and want to be better informed, I would absolutely encourage starting a conversation with Apex, and Jordan stands out as a friendly, responsive, and highly informed representative to work with.

Apex solar came through last week and upgraded my system so it would meet the original specification.
Everything is working really well right now.
Thank you to all of the good people at Apex solar.

You'll be happy with them unless you have any issues with your install. We've had our system for about 2.5 years and it's produced significantly less electricity than estimated. Despite a production guarantee in the contract it's been impossible to get them to provide ANY of the specified remedies. In fact, it's hard enough just to get someone to return a call or email.

Do not recommend!

My Apex solar rooftop system has performed for two years without outage or issues. The installation crew cheerfully installed the system in bitter cold winter weather. Sales and management were also pleasant to deal with. Apex provides a production guarantee of 85% of projected production for the the first year and 90% for the first two years combined. I requested but did not receive the first year review. After two years I requested the two year review and received a cheerful agreement to reimburse the shortfall for the entire 10 year guarantee period. A central dormer complicated the installation and results in part-day shading for most panels but I still reached 84% of projected production for the two years. The key component is the Solar Edge optimizer on the back of each panel; they prevent the entire system from being hobbled by the output of the lowest producing panel.

Our system was installed in August of 2016. Installation was well done, including the new roof at the same time. However, our system consistently underperformed by about 25% from their estimate / promise. They reimbursed me for the shortfall based on our electric bills for the first two years. Then they agreed to install additional panels at no cost to me. It took almost a year for that to happen, but they are in and the system is performing very well now. Today is our highest production day since they system was put in. They made good on their promise, though it did take several phone calls and e-mails. Stan Dobert delivered what he said he would.

I have had my Apex installed solar system since March 2016. In March of last year my inverter malfunctioned and I was off line for 2 months waiting for the mfg. to provide a replacement part. Peter C at Apex-Queensbury worked well with me to get the system back on-line. At the end of the calendar year my production monitoring software showed I had produced 25% less kWH in 2019 than I had averaged in the previous 3 years. I contacted Apex about the under production; Stan D. reviewed the records and responded with an offer to reimburse me for the lost production at my current rate of my utility. I appreciate Apex standing behind their claim to ' make things right'.

I decided to go with Apex Solar because my sister had them install her system and she had nothing but great things to say about them. Apex Solar was thorough in answering all of my questions and redesigning the system to my liking. They were prompt in responding to any of my texts, emails, or calls. My project was a bit tricky. We were renovating our house and putting on addition which had many bumps in the road and delays but Apex Solar was very flexible throughout the entire process. They worked with us, easily modifying the design and installation changes as needed.

Apex solar installed my 12k system in 2017 and they took care of everything from start to finish as contracted. After2 years of running smoothly with a slight underproduction of estimate, we are more than pleased with it. we purchased our system out right and the incentives all came as promised and continue to come.
I would recommend them for your solar system!
Tim Therrien
Florida,Mass

About a year ago, I had Apex Solar install solar panels on my house. After only a couple of months, the first of many problems emerged. It was determined that a piece of equipment that came with the system was defective. The problem was addressed but about ten months later, the piece of equipment which had been replaced failed again. It took about two to three months to have the equipment replaced with a new piece for the third time. Unfortunately, in the meantime my whole solar system had been shut off by Apex, which meant there no was production of energy and I lost money through this and the incentives. I had this solar system installed so I could use electricity to heat my home, but in the time the system was down, I had to buy oil to heat my home. None of the electricity credits, incentive credits, or my oil fees were reimbursed by Apex, despite the months they took in rectifying the problem. Recently, I was finally notified by the solar incentives company that the problem was solved. I am so disappointed that in such a short time after installation, I would have so many problems with my new system with Apex. Resolving these issues took innumerable phone calls, texts, and emails to Apex, which in one instance resulted in an Apex employee hanging up on me! Based on the mediocrity of their technical equipment, incredible slowness in responding to issues, and their abysmal customer interaction (apart, of course, from their attentive and persuasive sales person), I cannot ever recommend Apex Solar because of my experience. I will happily update my review if things change in the future.

Don't believe their " production guarantee". We are very disappointed that our solar production is no where near what was promised. The system was installed 2 years ago and there is still no resolution after discussing this with the owner many times. They have made some minor concessions but going forward the system is not performing as designed and promised.

Apex did an outstanding job: I had a lot of questions before deciding on features, and they were very knowledgeable about all aspects and very quick to reply to each of my questions, which impressed me, and Apex offered a good price too, so I hired them. The installation went well. When a problem came up a year later, Apex very willingly rectified the problem, despite considerable cost to them. I am very happy with the solar system and service that they provided.

Apex made this easy. My quote was spot on. The communication was excellent. Install was fast. I am recommending them to you.

I have nothing but praise for the guys that installed my system. They set the standard for professionalism. They were very well trained and knowledgeable on the product. I did have some minor issues with the system. APEX was very concerned with any issues I may have had, and immediately began the process of resolving them. The system was not performing as was guaranteed due to a design oversight of the layout. This issue was addressed by installing additional panels at no cost to me. So far, we are very happy with the system. It makes my day when the energy bill comes and it shows zero usage and actual credit accruing. Thank you APEX. I would do it again.

It was a pleasure working with Apex on a new rooftop PV array. They have quickly responded to any issues and questions. The customer service has been particularly good, as they have gone the extra mile to make sure everything is working for our system as intended.

We had a great experience with both sales and installation of solar at our home. I would highly recommend this company to anyone considering solar products.

Apex did an amazing job with my solar project. I would highly recommend them. From the sales team to the installers they are top notch. If you are thinking about solar, Apex is the way to go.

I found Apex Solar through EnergySage. I had six providers to choose from and, after careful consideration and research, I chose Apex. Brett was my initial contact and we spoke several times, and then I worked with Kathryn as my project manager. Both of these people were easy to work with, and everyone who came to my home were knowledgeable and personable. The installers and electricians were great. I had always wanted to have solar and finally moved to a home that would accommodate it. This is our last home and I got my solar and I got a company that hit a home run. I would strongly recommend Apex Solar.

First engaged with Apex Solar through EnergySage in JULY of this year. It's been 8 WEEKS since the system was installed, and it's still not turned on nor is there any estimate on when it might be.

Initial site plan was delayed and was told "There is usually not this much of a delay and it is in no way reflective of how the rest of the Apex process will move". That was not true at all, and should have been when I looked for a different installer.

I began the process late in the summer specifically to try and get into the SREC-II program, which would by all calculations/estimates make me several thousand dollars more than the MA SMART program. Because of their inability to finish the installation/inspection/application on time, I lost out on being in SREC-II because the SMART program has now started. While the SMART program began accepting applications on November 26, my application was not submitted until December 13th, so now there are thousands of applications ahead of mine which will further delay the system being finally turned on. Also because of the delay in filing the SMART application, I may lose even MORE money if miss out on Block 1 of the SMART program.

When I looked at the SMART program data, more than 2500 applications had been filed between November 26th and 30th. Only ONE of those came from Apex Solar. It's very clear that they were not prepared at all for this program.

I'd highly suggest looking elsewhere, especially if you are a Massachusetts resident.

Apex Solar were great to work with; professional, courteous, and communicative throughout the entire process, despite the actual plans for the system changing 2 or 3 times during the project. The installation team was phenomenal, and the people at the home office were with me every step of the way.

My family and I recently moved to a new home. We had a system installed on our last house and we were so impressed with the savings that within a month of moving in I had already agreed to have a Solar System and Generator installed on our new home. The sales manager, Brent, made the whole process very simple. Vernon stayed in touch with me during the entire installation. The APEX installers completed the project in ONE day and left the yard extremely clean. I now have NO electric bill and to top it off, if the power goes out, we now have a generator to provide us with lights, heat, etc. I couldn't be happier with APEX Solar Power and the system that they have provided me.

Apex installed my solar system in June 2018. Overall process and installation was smooth and they finished the installation on time.

But, first Apex promised 100% Guaranteed Production (same was quoted in energy-sage). But, after signing the contact and confirming the installation date they mentioned that they can't give 100% guaranteed production. By this time I have informed all other installers that I am going with Apex.

Thank you to the Apex Solar team. My wife and I discussed going solar for quite a long time. The proposal that Apex Solar delivered was excellent. The process was smooth and efficient. Installation of my solar array was completed in one day, and it was a very hot day, I felt so bad for the guys on my roof.
The town electrical inspector commented on the excellence of the installation and guessed the price we paid as seven thousand dollars more than we actually paid. His comment was "Wow you got quite a deal."

After years of wanting to go solar, Apex finally made it happen. Brett and Kevin did a nice job of guiding a newbie like me through the process for which I had a ton of questions. UPDATE: Everything went along smoothly until the installation. After having the panels installed on July 15 and making my $22,000 payment, APEX pretty much disappeared. it took SIX weeks for the panels to be turned on by National grid because of paperwork being filed incorrectly by Apex. One of the reasons I chose APEX was to have the panels producing electricity during the summer which did not happen. Finally after a multitude of emails and phone calls from me, the system was turned on September 1. So much for peak insolation. Since then I have not been reimbursed for the lost power. Recently, I noticed that 3 of the panels are producing half of the power that the rest of the panels are producing because they are being shadowed by the other roof. Seems like something that should have been anticipated by solar installers but wasn't. I am still waiting after 3 weeks to see if they can move the panels without me paying extra for them to do it. They took the initial excitement I had for going solar and made me regret it which is a shame.

Very professional company who keeps you well informed through the process and did great work.

The crew was all excellent and the only trace that they were there was that solar panels were on my home at the end of the day. Very clean job site and neat install is a priority to the attention to detail was amazing.

From start to finish, Joe Terreri, Steve Coldwell, and the install team have been with me the entire step of the journey. First and foremost Joe came out on a weekend to work with my schedule versus me having to wait for a time that worked with Apex's schedule and it has been fantastic soup to nuts. Any questions that I had, Joe has handled with precision and punctuality that I wish all companies had when dealing with clients. Even after the install, Joe was still ensuring satisfaction.

Steve and the install team were on their A Game from the time they arrived until the final screw, cable, and clip were installed. Steve answered all of my questions throughout the install process and has made himself available afterwards to guarantee satisfaction.

Overall, Joe and the crew were very knowledgeable and professional from start to finish. I would, without a doubt, refer this team and Apex Solar to anyone interested in installing solar.

They have been fantastic to work with from start to finish. The sales associate was extremely knowledgeable and helpful throughout the process. They were professional and efficient.

Excellent work from start to finish, friendly installers ,Explained things thoroughly, cleaned up after themselves , for the most part , Everything went as planned.

I started looking to self install solar, I had my whole system designed, parts chosen, and ready to go. Then my town came with some extraordinary permit requirements, so I opted to find someone. After looking at several choices, APEX caught my eye, specifically because they weren't trying to sell me 330w panels I didn't need. Throughout the entire process they were well within their time frames, the only problems I had were with national grid. Powered my system up yesterday, and today, during a cloudy day, I hit 94% of my systems rated output at it's peak. This is beyond what I was expecting and can't express how happy I am. They always responded to my questions quickly, and everything went as planned. I don't think I can recommend them enough. The honesty was the key, they didn't try to tell me I needed the far more expensive panels when a lower output would suffice (I have a relatively large roof) and save me money, in fact, they opened with panel choices recommending the lower cost panels, but providing the option of higher rated panels.

I am beyond pleased, and should I need anything in the future, I know exactly where my business is going.

I very much enjoyed working with Apex Solar. Very much.

It started with Brett Thomas giving me a quote here on Energy Sage. I called him and he was very at ease, unlike other solar salesmen that were either strongly pushing a PPA (Power Purchase Agreement) or a particular brand of solar panels. I enjoyed talking with Brett and he immediately hit a sweet spot for me because I had done research and he was more interested in getting me what I wanted rather than what he wanted. Basically, he said they'd install whatever panels I chose instead of giving me a hard sell on a particular brand of panels. This is what I was looking for.

Brett brought my assigned project manager, Kevin Hall, into communications, and between them both I got honest answers (I researched all recommendations until I was happy I was getting the truth) that, once again, were not based upon an agenda.

Given my specific configuration (roof size and how much power I was looking to produce to get to roughly net zero), I chose Silfab 300 watt all-black panels because the price point was great and with 35 panels I would produce exactly what I was looking for.

Once I committed to Apex, things moved quickly on their side. I decided that at 3.5% it made sense to go with a solar loan, and Brett provided me with a list of banks that participate in the Massachusetts solar loan program. I decided to go with Equitable Bank because of the rate and because they have processed a lot of solar loans. Brett let me know exactly how the solar loan worked, and exactly what I would have to do to complete the process--and sure enough what he explained is exactly what occurred.

Kevin Hall was my project manager, and he and Brett went quickly to work. They sent someone to take measurements of my house, which I had also done myself so that I could determine the rough feasibility of the project, and a technical design followed that matched what I thought I'd end up with: 35 panels, with 28 on one roof and 7 on another--all panels in landscape orientation.

I should also add that along the way, Brett and Kevin let me know that until a particular point in the process passed, that I was able to change the panel brand--and I enjoyed having that flexibility at the time because it took a while for me to fully commit to Silfab.

Once I agreed and signed the documentation, which was made easy via online signing functionality, I would get emails for every landmark event that was next up and when each was complete--such as a "Next Up: Site Visit", the application for a building/electrical permit, the acceptance of the permit, etc. This was a very nice feature of the process for my own awareness. It made me feel like part of the process instead of the process happening to me with little awareness.

Once I had secured the solar loan, Brett and Kevin wanted to get me on the install schedule, and they gave me a lot of flexibility. No pressure at all, though, as usual.

And, last but not least, I was ready for the install. At the end of the day, once you work through all the choices and paperwork, it's about installation, right? A bad install can ruin a perfectly executed paperwork process.

Thankfully, Apex has a fantastic installation crew (at least in Massachusetts). Steven Coldwell performed all the electrical work and his partner, Dean, did all the panel installation. Both are masters of their craft (figuratively and literally in Steven's case, because he is a Master Electrician). I was a carpenter for 10 years, so I have a very good eye for good work when I see it, and I saw nothing but top-notch work. Dean not only laid out the panels perfectly, but he cut no corners. What I've seen on many solar installs that I've observed from the street are a skimp-job on the rails that attach to the roof and then accept the panels. Dean did not skip any rails--it is exactly as I would do if I were to install it myself. I can literally see that the rails I have outnumber what I see on most installations in my area. And boy does Dean move fast with the install. I've done my share of roofing in the past and I was impressed by Dean's ability on the roof.

And as far as electrical work goes, couldn't be better. Steven used metal conduit everywhere, which is the preferred approach, and he laid out the inverter and shut off boxes perfectly. Everything is cleanly cut and he did all the little extras, such as cutting holes of perfect size and then filling in any small gaps with electrical putty so as to ensure I have a perfectly tight install. He also did a great job explaining how the system works in regards to start up, shut down, the inverter, the communication between inverter and a web portal, etc. I feel incredibly fortunate to know that Steven did all the electrical work.

Thank you, Apex Solar, for taking care of me and my family. I greatly appreciate the ease of the process we went through together, and I will do my best to recommend you for anyone I know that is interested in going solar!

My experience with Apex was and still is exceptional. Installation went as planned, Everone was very informative and answered all my questions and concerns in a timely manner.

Our complicated roof on a Somerville historic home defeated a locally recommended installer. Fortunately I had signed up with Energysage and selected Apex from among their candidates. After several design revisions over a few weeks we agreed on a design supporting 100% of our annual power consumption, which the previous contractor could not achieve. Installation was done in 1-1/2 days. We are very pleased with this outcome.

Rep was professional and knowledgeable. He was easy to talk to and I never felt a pressure to buy the product. Another words Communication A+.
Installation was done fast and clean. So far I am very happy with the project.

I am very disappointed in Apex Solar. To begin with, the loan company: they use electronic documents (which are much quicker and simpler than dealing with papers) and continually had errors. You correspond with the solar company, not the loan company so it is not easy to fix errors. I had to escalate my concern several times because the solar company was not or could not SEE the exact contract (the loan company was using outdated template). This made it a very frustrating process that lengthened the beginning stages. Most people wouldn’t even notice, I just happen to pay close attention to details.
Another overall complaint is the lack of any kind of comprehensive explanation on the process of installing, obtaining approvals, setting up brokerage account for SRECs, and starting the system. This is just one example….Apex contracted another company to do the actual installation, and for whatever reason, the subcontractor did not contact my township for preconstruction inspection. The subcontractor was aware of this requirement but somehow it was overlooked. This caused about a 2 week delay since the subcontractor had to remove several panels from my roof and arrange for another township inspection. Once all township approvals were obtained, the utility was suppose to be informed and given 10 days if they wanted to inspect the installation. Apex did not inform the utility of the completed township inspections for ~10 days. I later found out this is because they had to submit the township approvals as to the utility and had to wait until they could download through internet. If they had let me know, I would have provided them with the approvals I had in my possession. A culmination of events like these lead to a very long process, post-poning my system start up meanwhile, my solar loan payment is approaching.

Apex Solar has been very user-friendly. Super fast responses all my questions. Looking forward to the final install.

The Good: The construction crew was awesome and explained every step of the install. Safety was a high priority. Coordinated with me on conduit runs and installing the inverter in my basement.

Bad: After the install there was no information or help in regards to SREC's. I thought I was setup with automatic reporting to masscec-pts, but was not. Was informed 8 months after install that the cell service reporting power statistics would shut off without notice in 5 years. I recently was setup to my router with reports every 15 minutes instead of a few times a day. (recommend)

Ugly: The sales process at the beginning was horrible. Poor communication. Being told one thing in my kitchen and an other after the process was started. Was given a discount after contract was agreed on for my inconvenience. Was not informed about low income loan discounts. They assumed I did not want to attempt for low income discount.

I recently had a service manager at the house (8/2017) to setup connectivity to my router. Looked the system over and we noticed that the panels were not mapped correctly on the layout diagram that appears on the web/app. This does not effect production, just misleading.

Overall I would recommend Apex, providing you have a good working relationship with the sales department. Ask about SREC process and reporting. When I called service, they came quick and were very effective.

We put off going solar for years, even though we kept getting high utility bills that made us queasy. It seemed too complicated to choose an installer, and too much red tape to apply for rebates. Then a Consumer Reports article about solar led us to EnergySage. Comparing solar installation companies was a breeze. When we chose Apex Solar, we were walked through the entire process with attentive, helpful people every step of the way--from choosing the panels to arranging the financing and filing for rebates. They even helped us cut through the red tape in order to obtain the necessary documents from our town. And once installed, we started seeing amazing savings right away. I can't say enough good things about EnergySage an Apex Solar!

these folks sent me a proposal with a competitive price and were responsive to emails or phone calls with questions. They took care of all the permitting and inspections so I didn't have to do anything.

This needed to be coordinated with a new work, they worked around that and were flexible about scheduling. The only thing, they might have called me after my new net meter was installed to tell me how to turn the system on and it took a little while to get setup with data logging so I could started on getting REC's. a few days but nothing major.

I had a wonderful experience with Apex. They were professional, courteous, and delivered me the best system for my needs. They worked with me to determine exactly where all the components would be installed, where the conduit would run, and they adapted their plans to meet my family's needs. The installation only took one day -- and we couldn't be happier with the performance. We've had only one small electricity bill to pay in the past year -- every other bill has been a net gain for us!

Everything has been going as planed and as explained very happy to have chosen apex solar thank you guys

Got several quotes from very responsive contractors, and the prices as presented through EnergySage were very easily compared apples-to-apples. EnergySage went several steps further than I would expected, providing spec sheet on the equipment I was being quoted, ratings for the equipment AND the supplier, and a single spot for all contractors' quotes to review quickly and easily (rather than just being a place to get phone calls). Contractors were able to give me a ton of information without a phone call (something that attracted me about EnergySage, but I wasn't convinced would be true). 100% as advertised, and was a success for me.

We had a good experience with Apex. From the initial engagement to the install (which was done very carefully and on schedule), every interaction has been positive. Going with Apex was a good decision.

I had a great experience purchasing and installing solar panels through Apex.
I spoke with three other companies before I finally talked to Brett and really felt comfortable with the purchase. The installation went smoothly and timely and they answered any and all questions thoroughly. We've had our panels for a year and we have not had one issue. Very glad we made this purchase with Apex.

I chose Apex Solar based on their stellar reputation for impeccable installations and servicing the customer after the sale. I was referred by a friend who has been a happy Apex customer for years now. Our solar consultant, Joe, had laid out all the equipment and finance options and explained everything concisely.Joe never hesitated to answer any one of our detailed questions and never made us feel pressured to buy from him even though we put him through his paces, I'm sure.
After we decided to move forward, the project manager kept us informed of what to expect and checked in with us periodically, while we were waiting for permitting and inspection during the pre-installation period.
Installation was completed in 2 days and we could not be happier with the results. The black panels look perfect on our roof and the system was powered up a few weeks ago and our solar system was just powered up in time to take full advantage of the longer Spring days. I could not be happier for choosing Apex for my solar array.

I had a very positive experience with Apex from start to finish. Brett Thomas made the process smooth and efficient and was transparent throughout. He advocated for us, helped us navigate through financing and installation and even sought out the best solar loan interest rate to optimize our savings. We love powering our home on solar and love the financial incentives as well. I would recommend Apex solar to anyone in the market to go green and get some green!

I can say without reservation that everyone I've dealt with at Apex is knowledgeable, ambitious and hard working. They have an excellent staff throughout the entire organization and they seem to enjoy what they are doing. Each person with every interaction has seemed to go beyond the call of duty and do whatever was necessary to assure a good customer experience. Sadly, I've come to expect poor customer service to be normal from most companies. I'm happy to say this is NOT the case with the Apex organization. They also seem to work well as a team, calling upon each others knowledge and experience as needed and in some cases working with the hardware/software manufacturer to solve problems.

Apex put in a multi building solar panel 18KW+ system with high density panels and normal density panels. This should give us a net zero energy farm (2 horses, 4,000 sq ft+ house and geothermal HVAC system). The system was a little complicated as the solar panels went on two barn roofs with underground conduits between the 2 barns and house and hardware needed in all 3 buildings including internet communication for remote monitoring and diagnostics. The communication could not go by wireless phone as we do not have a Verizon signal out here.

Our HVAC geothermal system uses a lot of energy as it is nearly always pumping water from the ground to run the system. This caused us to put in a larger system than originally anticipated for this new construction site.

Apex did an excellent job. Great coordination with us, National Grid, the builders, the town, etc. We're extremely happy with the system.

There was a technical glitch about 10 months after the initial installation. There was an arc fault in the system which caused the system to error out (properly for safety sake). The problem was intermittent and difficult to diagnose. In the end one of the hundreds of connectors in the system was not fully inserted until it went "click". A number of technicians came out over a period of weeks and spent many hours here until the problem was found. To my pleasant surprise Apex cut me a check for the lost electrical production. I believe they were not obligated to do this. I think the agreement says they are NOT responsible for lost production. They simply did the right thing without our request.

Recently (about 3 months after the above problem) they discovered that the system has not been monitored by the Solar Edge on line monitoring system. They discovered the problem through their own remote monitoring of their customers' systems and sent a tech out today to fix this problem. The initial problem was a simple reboot to the router (not really an Apex problem). While the technician was here he updated the software in the controllers (made by Solar Edge) and helped me to better understand the modems and routers in my house and barns and how to optimize the signals used by the solar equipment and also all of our home networked electronics. Again. Excellent customer service, beyond the call of duty.

HOT WATER, This was something that was not pushed on the sales side by Apex, but was requested by us after researching the topic. Their sales seems geared toward the solar. But the hot water system was a natural companion to the solar arrays. We have a hot water system on our roof. It has a payback which is faster than the electrical panels. In my opinion, this type of system should work for almost any house. Apex has a small subset of people who are expert in the hot water systems.

A few weeks after the hot water system was installed, I noticed late on a Saturday afternoon that some of the insulation inside the house had melted on the pipes. I sent out an Email and got an immediate response. Someone came out first thing Monday morning. The wrong type of insulation, I can say without reservation that everyone I've dealt with at Apex is knowledgeable, ambitious and hard working. They have an excellent staff throughout the entire organization. Each person with every interaction has seemed to go beyond the call of duty and do whatever was necessary to assure a good customer experience. Sadly, I've come to expect poor customer service to be normal from most companies. I'm happy to say this is NOT the case with the Apex organization. They also seem to work well as a team, calling upon each others knowledge and experience as needed and in some cases working with the hardware/software manufacturer to solve problems.

Apex put in a multi building solar panel system 18KW+ system with high density panels and normal density panels. This should give us a net zero energy farm (2 horses, 4,000 sq ft+ house and geothermal HVAC system). The system was a little complicated as the solar panels went on two barn roofs with underground conduits between the 2 barns and house and hardware needed in all 3 buildings including internet communication for remote monitoring and diagnostics. The communication could not go by wireless phone as we do not have a Verizon signal out here.

The HVAC geothermal system uses a lot of energy as it is nearly always pumping water from the ground to run the system. This caused us to put in a larger system than originally anticipated for this new construction site.

Apex did an excellent job. Great coordination with us, National Grid, the builders, the town, etc. We're extremely happy with the system.

There was a technical glitch about 10 months after the initial installation. There was a arc fault in the system which caused the system to error out (properly for safety sake). The problem was intermittent and difficult to diagnose. In the end one of the hundreds of connectors in the system was not fully inserted until it went "click". A number of technicians came out over a period of weeks and spent many hours here until the problem was found. To my pleasant surprise Apex cut me a check for the lost eleectrical production. I believe they were not obligated to do this. I think the agreement says they are NOT responsible for lost production. They simply did the right thing without our request.

Recently (about 3 months after the above problem) they discovered that the system has not been monitored by the Solar Edge on line monitoring system. They discovered the problem through their own remote monitoring of their customers' systems and are sent a tech out today to fix this problem. The initial problem was a simple reboot to the router (not really an Apex problem). While the technician was here he updated the software in the controllers (made by Solar Edge) and helped me to better understand the modems and routers in my house and barns and how to optimize the signals used by the solar equipment and also all of our home networked electronics. Again. Excellent customer service, beyond the call of duty.

HOT WATER, This was something that was not pushed on the sales side by Apex, but was requested by us after researching the topic. Their sales seems geared toward the solar. But the hot water system was a natural companion to the solar arrays. We have a hot water system on our roof. It has a payback which is faster than the electrical panels. In my opinion, this type of system should work for almost any house. Apex has a small subset of people who are expert in the hot water systems.

A few weeks after the hot water system was installed, I noticed late on a Saturday afternoon that some of the insulation inside the house had melted on the pipes. I sent out an Email and got an immediate response. Someone came out first thing Monday morning. The wrong type of insulation was put on some of the hotter running pipes which was not as heat resistant as needed. The swap out was done right away.

I believe that the solar energy industry is still in it's infancy. It is not a completely mature industry. There is still some learning being done (like the less than optimal design of the aforementioned connector). It's important to have a company that is on top of things as Apex has been. was put on some of the hotter running pipes≈. The swap out was done right away.

I believe that the solar energy industry is still in it's infancy. It is not a completely mature industry. There is still some learning being done (like the less than optimal design of the aforementioned connector). It's important to have a company that is on top of things as Apex has been.

From start to finish, very informative, helpful, answered all my questions and the install techs were very professional.

Apex Solar installed my system 3 years ago and did a great job and the crew was great. The helped me out with all my questions.
Robert

The process was simple. The costs were less than the large/popular installer. Staff was helpful and we are happy with the product. We haven't had any problems or paid electrical bills (other than base rate) since March.

Wonderful trustworthy company that is easy to work with and has great communication. Took a very hard to understand process and simplified it. Happy we chose Apex to do business with

The time was right for our family. New roof, solar, lower electric bills, but most importantly lowering our carbon footprint. Why did we go with APEX...our kids wanted to be very involved in the process. APEX showed them every step of the way, when the solar study was being done, the kids were shown the measuring equipment. When the decision of how many panels to put on was made, kids were explained to about the way the circuits work. On day of installation, kids were shown how to see the tracking of energy production. APEX did not stop its relationship with us after the day of installation. I had questions the first couple of billing cycles. APEX worked with me to understand our bill and make tweaks on the bill that maximized our solar power. I tell everyone how happy I am, especially when I get my bill that is about 1/4 of what it used to be.

I went with Apex through Solarize Albany and am very happy with my new solar panels. The folks at Apex were a pleasure to work with and the installation was top-notch. The solar panels work great! I had a complicated installation due to work needed to combine two National Grid meters and consolidate my bills and the electrical work was completed very competently by friendly workers. The only downside of my installation was that it took three days (because of the additional complications) and the days couldn't be scheduled sequentially, so my house was "in process" for longer than I had hoped. The initial folks I met with crunched all the numbers for me and gave me the information necessary to make a decision. I contacted other solar companies for pricing and their price didn't come close to Apex. I highly recommend going with this company, particularly if you can go with Solarize Albany. My installation was completed in December 2015 and they were selected by Solarize Albany for 2016 as well.

I had some prior experience with cost/benefit analysis of solar through my job so I had the knowledge base going in. I did not need to leverage that knowledge as the proposal that Apex provided me was clear and fair. With current federal and state tax incentives, and with the NYSERDA grant program the return on investment was quick and signing the contract was a "no-brainer". The sales rep I worked with was honest and straight forward. Installation was quick after signing and the crew did a nice clean installation in just two days - the time between signing and having an operational system was much quicker than I imagined it would be. Since installation, the system production is exceeding the conservative projections provided in the sales phase, so I am pleased with the result. A web portal and smart phone app make it easy to track how much electricity the system is making right down to the moment.

My Salesman helped explain the process, and was with us every step of the way, from explaining how the SREC's works thru to Install.
Everyone was very professional and responsive.

I highly recommend Apex Solar. We were well into the process of getting approval for solar installation on our house when my husband suddenly lost his job. Brendan McCormick, our primary point person at Apex, was extremely sympathetic and understanding--he returned our deposit, which he didn't have to do, and left our application open and pending, so that when we were ready to get the process up and running again, it was very easy and moved quickly. We were never pressured by anyone at Apex. Nick Clingerman was also very helpful. Every step of the process was clearly communicated. Thank you Apex!

Aside from a slight hiccup in initial communication, Apex Solar Power has been great to us. They did a great job of outlining pricing, comparing leasing vs. owning, and helping the financing through Dividend go smoothly. When a short power outage turned off our system we were alerted the very next day (I hadn't even thought to check it).

I've been very happy with my 6.24kw ground mount. The project was communicated clearly and the install team was neat and very professional. My actual install took place faster than originally planned and most importantly is producing more power than forecasted. All around, I give Apex Solar 5 stars.

I purchased my solar system from Apex Solar Power a little over a year ago and couldn't be happier with the experience I had from start to finish. The salesman was very knowledgeable and explained the benefits of owning my own system vs. leasing. He also went over the up front cost of the system and explained what I would get back in tax credits. The installation crew was professional and they finished the project in a day. Since I produce more power than I can use in the summer, I am able to bank it with National Grid and use it in the winter when I produce less. I am so psyched to say that since I've gone solar, my electric bill has only been for the usage fees, about $16/ month!

My husband and I are very happy with the entire system and process that we experienced with Apex Solar Power. From the beginning of the contract presentation, review and execution; the communication from the entire team was comprehensive and timely. The installation and management team communicated well, addressed issues and moved toward a positive solution at each step of the way. We were very grateful that the support team took care of all of the details - plans, permits, inspectors, everything! It was very easy and we are absolutely pleased with our system. We will use them again, if we have the opportunity.

The solar system works perfectly! We have not had an electric bill. The salesman was very professional and explained everything. The installers were super nice and and safe.

I couldn't of been more satisfied with my experience with Apex Solar Power. They under promised and over delivered- uncommon for many contractors I've had experiences with.

I shopped around a few different solar companies here in Mass. and found Apex to be the most knowledgeable and professional. The sales people were very helpful and guided me through the process. If you're looking to go solar, Apex should be first on the short list of companies to contact.

Thank you Energy Sage for getting us in touch with Apex. The whole process was quite simple and easy.
I picked Apex because they are a local company and I never found any bad reviews about them when I looked them up.
The installation went very well.
All the employees I met and talked to were very courteous and helpful. I was able to pick different PV panels to suit my roof, they also helped me with a bigger inverter than the one they were going to put, in case one day we need to instal more panels, should our needs grow. The only delays we had were due to the town inspection.
More importantly, my questions were always answered promptly at every stage. I was always in communication with someone in the company who would keep me up to date, starting with Energy Sage up to the point when I turned the system on.
Now I enjoy watching my energy production online on SolarEdge.

Apex did an 8.5kw Array great communication all the way through, any concerns raised answered not just by their sales team but directly by their designer and project manger.

Apex recently put in ground solar panels for me. They are awesome to work with. From the salesman to the landscaper who brought the yard back to normal, I couldn't ask for more! I highly recommend this company.
Donna Hiltbrand

From the time of our initial understanding / discussion and probability for electing to purchase a solar roof system install; Apex Solar was forthright with information in a timely manner.
The individuals whom we worked with at Apex at all stages - initial system design and understanding, contract structure and understanding, system installation and final monitoring software of the system for my "day to day" pre-review of the system design performance - we have been entirely happy!
I would not hesitate Apex nor the use of their solar system products and technicians.