Apex Solar Power

Recently, we discovered that we had hail damage to our roof. After contacting our insurance company and given the approval to replace the roof, our next steps were to hire a roofing contractor and notify our solar system specialists. Once we had everything set up, Apex Solar Power was notified for the removal and replacement of our solar system. Dates were set and the Apex team showed up at the designated time and shut down and removed everything from the roof. Although the roofing contractor was to start in a few days, the Apex team still sealed all original penetrations that were made to secure the panels. Once the roof replacement was complete, the Apex team returned on specified day and time and returned our solar system to normal. They even found a defective optimizer that we didn’t even know about and replaced it too. They were courteous, prompt, and thorough. They also did an excellent job of cleaning up behind themselves. My wife and I highly recommended them!

Apex installed an EV charger in our garage. The project was unexpectedly complicated (and muddy!). The crew was great - incredibly upbeat and friendly. The lead, Seth, paid attention to the aesthetics of the project, executing carefully and safely. His leadership was evident in how well his crew worked together and interacted with us. Very happy with the project, and especially with Seth.

I had the absolute pleasure of working with Griffin, not only is his name awesome but he is amazing. He was very professional and knowledgeable, any questions we had he had an answer and he checked in to make sure everything is going well. He got us a great price for our solar system and he was always available when we had questions or concerns. Everything he told us went the way he said and he made sure we got everything he promised. He even came by after everything was complete to talk and bring gifts. He even remembered our dog and many things we spoke about months before. Genuinely a very nice person and always has a smile on his face. I recommend using Apex to anyone looking for solar and I would encourage asking to work with Griffin. He feels like part of the family now, may even invite him to thanksgiving!

Talked to several solar providers. The plan that Apex provided was about what I was looking for, at a very reasonable price. However, once I got beyond the initial sales person who provided the quote and started the process of talking to a project manager, the proposal fell apart. The biggest difference was that the battery backup system hadn't been included in the quote, which was the main reason why it was less expensive than others. I had asked the sales person explicitly if it was included (as the price was low), and was told it was. I had asked for a ground based system, as I have the space for it pointing true south. Mounting on the roof would have been east/west, and I would have had to remove trees. I thought the racking and trenching fee seemed high, and the sales person explicitly stated that should be a high end estimate, and could be less depending on the trench distance. The project manager informed me that this fee was only for racking, and the trenching would be about another $3000. New York State requires solar batteries installed in the house (basement) to be enclosed in a fireproof container/closet. The sales person said that was included in the price. The project manager said it was not, and it would be an extra $2000. So even with the battery issue (which I might have let slide), the installation would have been $5000 more than the estimate. The sales person stated the issue was fast rising costs, yet the estimate was dated, and I accepted BEFORE the date. The project manager actual said "I know this sounds like a bait and switch...". Yes, it does. Very poor experience. Needless to say, I'm now going through another provider. And it took a while, and poking them, before I got my deposit back. Another friend had Apex install some panels to add to an existing system. The panels didn't fit the roof rack (too small), leaving exposed rack parts. It wasn't too few panels, it was the wrong size rack. Buyer beware.

Techs were knowledgeable and answered questions. Everyone who showed up at the house was enthused and ready to work. I give them a 4 because we had a few complaints on noise and professionalism from neighbors (music/conversations were "excessively" loud). Have not started receiving discounts or used the panels yet since the grid was just installed but I do intend to update the reviews as things start to happen over time. Received the rebates and incentives which seem great but was told other companies do the same. Hope to really see a change overall and get others to join the solar family.

Apex worked efficiently to remove and reinstall our system. They were neat and left the job site clean. Thank you.