SMA America

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SMA America was founded in 2000 as a subsidiary of the global SMA Solar Technology. Now, with a quarter of the commercial and industrial PV market share, SMA is proud to have reached more than 20 GW in North America and more than 110 GW globally.

SMA is proud to support its partners with both the highest quality service and the most reliable product solutions and will continue to drive technology development based on the unique needs of the solar industry throughout the country.

TechTip: Commissioning the Sunny Boy Smart Energy (US) with the SMA 360° App

TechTip Sunny Boy Smart Energy (US): PV Only Installation

Unboxing the Sunny Boy Smart Energy-US (ASMR Edition)

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2.2

EnergySage Rating

2.2

EnergySage Rating

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About SMA America

Overview

For years, SMA has been a global leader in the development of the renewable energy market and most recently has re-aligned
our focus to continue our upward trajectory of innovative product design, while also delivering complete solution offerings.

Looking beyond that of the products themselves, emphasis is placed on building partnerships through robust training platforms
and delivering an unsurpassed customer experience backed by a growing service team.

Every SMA partner has come to rely on and benefit from our global bench strength. With more than 3,500 employees, spanning 20 countries worldwide, we deliver innovative technologies across all market segments with value-added services to meet individual customer needs, as well as that of their unique project requirements.

Year Established: 2000
Phone Number: 916 625 0870

Services

Services Offered

Manufacturing
Solar Repair & Maintenance

Warranties & Certifications

Workmanship Warranty

10 year standard warranty with optional extensions to 15 and 20 years

Certifications

SMA is one of only a handful of manufacturers allowed to perform the inverter approval tests ourselves for the strict American-based Underwriters Laboratories (UL).

Industry Certifications

Equipment

Inverter Models

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What Customers Are Saying

Ratings & Reviews

Ratings & Reviews

2.2

13 reviews

2.2

Average Rating 13 review(s)

Response

Quality

Value

Service

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Absolute worst technology on the market

I have been designing and installing RE systems since 1999. I am a licensed C-46 contractor and a certified installer for: Tesla, Enphase, Sol Ark, Simpliphi, Point guard (Sig enrgy), Outback, Fortress Power and more. I have never in my life experienced such a massive waste of time, and money such as the commissioning process of a simple SMA inverter. I have installed only 3 of these residential inverters in the past couple of years because I focus on systems with energy storage. All 3 have failed. The commissioning process makes absolutely no sense and immediately after your create your admin credentials the app as well as the Sunny Portal will forget your credentials and you will no longer have access to the SMA 360 commissioning portal or the monitoring platform. I have had to delete my credential no less than 6 times and re create them only to continue to not be able to commission the systems. I have had new comms boards sent out only to have them not funtion straight out of the box after waiting several weeks for a RMA to be processed. Customer dis service is a nightmare and intolerably inept. Every phoe call is a 45 minute wait for a pick up only to have the disconnect and/or pass on to Tier 2 for another 45 minute wait and no resolution to the manner. I commission hundreds of systems every year with only minor issue. This company is atrocious and no one should ever think about using their tech. There is no recourse for the countless hours wasted on attempting to replace, commission and simply get the inverters to function. ABSOLUTE FAIL!!!!

eclectricsolar on Feb 02, 2026

Run Away from SMA

They used to set the standard for quality and service, but sadly have fallen far from the high bar set in the early 2000's. I have had dozens of 6406 failures and they are very slow to respond. Last straw was when a replaced inverter failed again, and now they are claiming there is no warranty. It's only a 3 year old installation - done all to their approved design tool. Stay away from SMA if you want it to last, I hate to say.

Rudy Wright from Wright-Way Solar Technologies, LLC on Jan 27, 2026

Embarrassing product quality and even worse customer service

11-28-2025 This company is completely falling apart. As an installer it's very clear to stay away from this company it will do nothing but cost you time and money. SBSE inverters are nothing but problems and the Tech support does nothing except waste hours of your time on the phone or with the service portal just to close out your case with no reason. One job site now on its second inverter with over 32 hours of troubleshooting in only 13 months and a tech department that shows no respect or care about the issues. Reason told by SMA tech department for closing out the case and I QUOTE ( management tells us too because they want things tidy). Use to be a 5 star company now not even close to a 1 star. All SMA inverters have been completely removed from are approved vender list and will never see one of are jobs sites again.

LiveWireEPS on Nov 28, 2025

FAIL TO HONOR WARRANTY

Our SMA solar inverter failed 9 years and 6 months after purchase. The warranty is for 10 years but they are declining to honor the warranty. We have spent almost two months trying to resolve with their customer service. We have sent the paperwork they request numerous times and it never seems to reach anyone. When we ask to talk to a supervisor they put us on hold with no one answering I would never do business with this company

linda.giffin on Jun 27, 2025

Horrible Product - Horrible Service

Garbage! I live in FL. Every time a storm comes through the inverter is knocked off line. You have to keep resetting this inverter every time the power goes out or there is a power surge. You have to babysit this unit to make sure it is working. Unit is 6 years old and had to be replaced. The savings are minimal. High price to install. Small Savings for a big headache every time it needs to be repaired. Can't find service installers, super expensive service and long wait lists to get people to come out. SMA long hold times. They tell you one thing, then do another. Give you a shipping label that does not work...then you have to get one created, all the while a waiting game. Super unhappy with the service I have received.

hot4hayden on Jan 20, 2025

Bad product worse customer service

If you are looking into solar don’t work with sma. Their Sunny Boy inverter is crap, and their customer service is worse. When things don’t work SMA provides no real customer service. They don’t actually provide any help.

hardy190 on Nov 10, 2024

Location

Headquarters

3925 Atherton Rd
Rocklin, CA 95765
United States

3925 Atherton Rd
Rocklin, CA 95765
United States