Sun Up Zero Down

Family had a lot of things going on this winter. I started my solar research in January- but didn’t make a decision until April. The team stayed in contact with me but never pestered me with making a decision. When I was ready I only had a couple of questions from the great first interview/ presentation. From the day we decided it was then a fast process all the way to the end. Nothing but great experience from everyone on your team. Thank you!!!

Company is awesome and does what it says they will do. Crystal is awesome. She doesn’t waste time getting back to you even after hours and weekends. Brad is awesome. Scott and installation crew are awesome too. Joseph the sales manager is awesome too.

***Edit to thank the vendor for showing everyone what you’ll get when you do business with this company - no acknowledgment that the work was started over a month late, and no idea what is actually going on with the installation (my new meter was swapped in weeks ago). I’m always happy to get on a phone call, but no one here seems to be at work before 930am - at which point I’m already at work or otherwise busy for the day. To everyone else: as you see from the response below, only do business with this company if you have time to babysit them. I sincerely apologize for going on vacation and not answering your calls, clearly that is the reason that you missed your deadline by over a month and six months later my system isn’t turned on*** For six months I’ve been trying to get my system online (proposal says 8-10 weeks for the full process). When I reached out after 10 weeks asking when the install would begin, they acted like I was unreasonable. They don’t communicate *anything* to the customer proactively. I ask questions and they refuse to answer them. The contract states that the install will be completed on or before May 27, 2023. The install began on or around June 20, 2023. My roof began to leak in July 2023. The roof was six months old and never leaked before. They said that it wasn’t their fault that my roof was leaking. I had a contractor fix the roof because I was going on vacation. Two panels needed to be removed for the contractor to do the work. They did ultimately reimburse me for the work that needed to be done to the roof. In august 2023, they blamed me going on vacation for the delays in having the system turned on. I told them that I didn’t need to be home and that they could replace the panels whenever they wanted to. They replaced the panels. They flunked the first inspection, but won’t tell me why. They passed the second inspection. Now the system still isn’t turned on but they won’t tell me why, I’ve asked three times. Six months in the dark, and haven’t produced a single watt of electricity. Really not looking forward to arguing with them for the next 20 years if things aren’t going well with the system. Let’s hope that the quality of their install and quality of components is better than the quality of their communication and professionalism. My experience so far has me scared that I’ve made a big mistake.

The Sun Up Zero Down crew was prompt and professional. They completed the work efficiently and thoroughly cleaned up afterward. My attic was previously energy sealed with blown in insulation and foam sealing. This presented a challenge to pulling the wiring from the main attic through the knee wall. I preferred to minimize external wiring and they dealt with the situation without hesitation. I was very interested in some of the technical aspects of installation. They graciously answered all of my questions and provided valuable insights into my solar equipment. They really seemed to enjoy what they're are doing. I am delighted with the outcome as well as the whole process working with Sun Up Zero Down.

The whole process was seamless from start to finish. The system blends well with the design of our home.

Dave was great on the sales side from the beginning. Was very open and honest from the beginning, patiently answering all of my many questions. I had a very clear goal with purchasing a solar system and when I explained to Dave, he never tried to sell or push any other deal structure, as every other salesperson attempted. He also didn’t push me for more expensive inverters and provided the math as to why they were not necessary. Install was 1 week ahead of originally projected date and everyone on-site was great to be around. All great guys who answered any question and clearly enjoyed working together and installing solar. We had a small problem with incorrect materials being delivered to the site and they rectified it immediately. All work was extremely clean/professional and the property was lefty spotless Crystal was great in the office and very on top of everything from permits to system turn on. I honestly could not be any happier with Sun Up Zero Down and the work they did at my property. Will be recommending them to anyone who is interested in solar for their home.