Ra Solar

Never calls back and does not stick with promises. I can not recommend this business. I am wondering if they are still in business.

It has been month since my invertor has gone bad and no solar production. Tried to reach RA solar multiple times. , there has been no progress Absolutely no customer service once the system is installed

RA Solar / Varney Johnson is a complete fraud, stay as far away for them as possible. It is a tragic farce that he still has an active California Contractor's license- what does it take to get that revoked?

My solar panels were installed in June 2021. My panels worked fine until March 29 2022. Since then my solar panels started having problems. Varney barely picks up his phones. After repeated attempts, he finally sends someone over but this person either comes without the right ladder or the harness or enough people to support. Either way, after repeated failed attempts, he never fixed my issue. It is now Feb 2023 and I have still not gotten my solar panels fixed. I subsequently hired a third party solar repair company, paid nearly 10% of my entire solar install costs just to get them to come and inspect the installation. After working the panels for many hours including a participation from their senior electrician, they figured that the solar design and installation itself was not done optimally and that I would require rewiring/routing of the circuits again. I haven't gotten my solar panels fixed yet as it is costing me quite a bit of money now. I hired a lawyer to represent my interests and my lawyer told me that Ra Solar has gone bankrupt and has no assets on the books. He also told me that Varney cannot be sued for any money and customers are completely at his mercy for support. These types of solar installers need to be removed from partnership from solar companies like solaredge, enphase, etc. I wanted to post this review here to make sure no one else gets scammed by companies like Ra Solar.

RA Solar is a scam. They were pleasant enough during installation but after that it took posting a bad review to get them to answer repeated phone calls and text messages to come look a the system that wasn't functioning properly. We got a bunch of flack for posting a bad review but evidently it is the only way to get this companies attention. To make matters worse, we moved from the house where the solar panels were installed and they emailed me again. I asked them to take me off of their mailing list as I didn't live in the home anymore to which I got a very snarky email back. See below for email chain: Me: Please remove us from your email list. We have sold the house that these solar panels were installed on. Thank you Response: Thanks for letting us know. We tried on so many occasions to get you to have your husband sign his part of your add-on contract, we texted and left you messages about that, but all we got was a negative review that cost us dearly. Attached, please find the incomplete contract that's still waiting for your husband's signatures. "Owner" showed up at your home in the middle of covid to make sure your inverter was back online. We will take you off the mailing list. Thanks for being a customer. Me: Yeah well, you were supposed to send the contract to ME not my husband. He travels a lot with work so I am always the one that handles all that kind of stuff. We had the same problem when you initially installed the solar panels the first time. If you had followed directions you would have had more business. Not my fault you sent the contract to the wrong person. Customer service is lacking. Cordial communication is lacking. Not a company that should still be in business.

Please read all the recent reviews! ABSOLUTELY THE WORST CUSTOMER EXPERIENCE I HAVE HAD IN MY LIFE. Varney continues to lie, almost never answers his phone (have called at least 300 times and he has answered maybe twice), ignores texts, does not do the things he says he is going to do, does not make good on the contract signed. He even told me he fired his assistant Shauna (must be related to Varney), but then she magically re-appeared after a couple months. Stay far, far, far away. Claims mistakes were made, but then does not take responsibility.