Ra Solar - Profile & Reviews

I began to work with Ra Solar about the middle of 2019. My goal was to have a solar roof system finished before the end of the year in order to maximize the tax credit. They were very prompt in providing a proposed design for the system and a reasonable estimate. All the factors were favorable, so I decided to go ahead with the project. I emphasized that I was not going to need financing and wanted to have the installation done before the year was out. They said it would be close, but possible.

Things got stalled around December. I offered to pay the full amount ahead of the installation as long as it got done as soon as possible. Installation finally happened in late January and the job was done correctly and professionally. The system worked but still needed final inspection and the utility Permit to Operate. About a month went by and I couldn't get any response from anyone at the company by phone, email or any other means. I was beginning to get worried. Finally, Varney contacted me and made arrangements to have the inspection completed. The inspection passed with no issues except that labels had not been applied at the proper places. This was taken care of and soon afterwards I had the Permit to Operate from PG&E. The system was complete in early March and now it is producing slightly more than 100% of what I use.

I would have given five stars for the work that was done and the way it was done except for the period where there was zero communication. That is not good business. There may be a good reason for this, but keeping the customer informed as to progress is essential to success.

A friend referred me to Ra Solar. I was concerned about the online reviews, but went along because of my friends recommendation. Initially I worked with Davind then with Varney. RA Solar applied for permit, installed the panels. In my city, the city inspector wanted to have the ducts painted to match the roof/side walls. RA Solar installers took care of that as well. I am very impressed with RA Solar, and have referrred them to other friends as well.

Rough going initially but Varney worked with me to make it right. We came to an agreement on how to make it work and it eventually got done.

Working with Varney to resolve some issues from our project. The business hit some rough times but he is trying to make it right.

They did everything they promised and in the time-line they gave us. Their workers were quick and when the left, you could not tell they have have ever been there. They cleaned up all of the debris from the project. Communication from our Solar Rep was excellent. We always knew what was next.

Multiple delays, multiple promises not met, then four months into the project, they are surprised to find we have two electric meters, which was discussed in the prelim, sales phase before any work began. Now, panels are belatedly installed, but PG&E hook up has never happened, promised two weeks, two weeks, now it turns out the application has not yet gone in and we have lost another month or two.

Many weeks we phoned and received no answer, no update, then a crew would arrive unannounced. After months of being unreachable, I posted this review, and a reply was posted within an hour. They mind their public appearance, but do not deal with us personally. After panels were installed, they act surprised there are two meters, which was clear in our first walk-through four months before. No worker communicates with another. So two week's delay happened when one could not find the breaker panel which the other had worked with. They broke the contract in a multitude of ways. Now, they are refusing to complete the PGE paperwork. There is information in his review about PGE which was never related to us directly. Zero communication. Zero responsiveness. Voice mail is always full, unreachable.

Like so many other customers below, I was lured in to Ra Solar by their unbeatable prices...they were easily 10-20% cheaper than competitors. Too good to be true, evidently! Install and project management were smooth enough with periodic lapses in communication or issues where installers would show with the wrong parts, leading to delays getting up and running. Renato was very helpful and a great PM, but things went off the rails after the fact. Even though we eventually we got Permission to Operate (PTO) from PGE...it was still several months from signing contract to completion. I suppose that's a somewhat normal time frame.

Shortly after we went live, we received mechanics lien notices from CED Greentech, one of Ra Solar's suppliers, for nearly HALF of the price of our install ($10,900 out of $24K). I've spoken to both Varney, one of the owners, and CED Greentech and supposedly they were working through the backlog...at least that was as of October. Fast forward to this evening when a guy shows up at my door an SERVES ME A LAWSUIT for full intent to file the FORECLOSURE of the Mechanic's Lien and FORCE the sale of our house to get paid out. I now have 30 days to lawyer up, mount a defense, and invest in some hair dye to fix the gray hairs I'm sure to sprout from this completely unnecessary stress in our lives.

I'm grateful that I managed to withhold at least $2,400 of final payment...maybe I'll use that money to hire lawyers. This is absolutely unacceptable. What a disgusting company to take our money and then refuse to pay for the work being done, sticking us with double bills.

Everything started out well, they were quick to reply, they offered a good deal. But the install kept getting delayed and we kept being told it would happen. Once installed, system didn't work, it would go into safety shutdown every night. I figured it out and resolved it. During which we found that promised equipment wasn't installed. They also didn't know how to get the system online.

In the end, they offered a free upgrade of the battery and that things would go well from there on. Unfortunately, it continued to go wrong. Battery upgrade didn't work, it actually disabled the battery backup. The technician didn't know how the system worked and again I needed to help them out.

Once up and running I got wrong instructions on how to run it and battery backup didn't work. They never figured it out so I called Pika and they solved it in 5min.

I was also promised that they'd fill out the SGIP paperwork, which they never did. When I tried myself I found that the company isn't registered so no SGIP can be applied for. I was told that they couldn't get help from Pika (no one would contact them) so I called and within 2 days had connected Ra Solar and Pika so they could sort out the SGIP issue.

This never happened and now, 10 months later, we cannot apply for SGIP. The current transformers are still not installed correctly (luckily doesn't affect the system too badly).

Overall, AVOID THIS INSTALLER. Pika Energy (now Generac PwrCell) no longer will refer customers to them. The installers do not know the first thing about battery systems and do not know how to read instructions. They were also not trained on the system (their own word).

For a more detailed log on how our experience was, see https://bit.ly/37nnuXr (google doc).

RA Solar will take your money and then ignore all emails and calls. The initial sale was good and the team seemed to be professional the first few weeks. The salesperson was highly responsive. I signed the contract with the expectation that we will have the project constructed and installed by mid December. It is now 18th January and there has not been any construction. RA Solar did not respond to calls and emails all of December. They suggested we pay the money up-front so that they we can claim the tax credits, however we were unable to get a hold of anyone to make the payment. In hindsight, looking at their recent reviews it seems like we dodged a bullet. We sent them an email on Dec 31 to cancel our contract and refund the money, but have received no response from them. Stay Away! EnergySage should investigate and remove their Elite rating!

Very Bad experience . We are stuck dealing with mechanic's lien because Ra Solar is unable to pay their supplier. They cash the checks the moment they get them and tell me lies that they will give release of lien, It now has 3 months without a any changes. I am sick and tired of this. I would not trust the Elite Status they received on EngerySage anymore. Check out the reviews on Yelp also if you think this is one off case.

Ra Solar did not payed for Equipment . When received full payment from me
Now dealing with mechanics lien .

This is hard to believe. Someone named Renato Primo from Ra Solar just responded to my original review, saying, "Your system passed the final inspection in late December and is running full steam." Is this supposed to be a JOKE??? The county inspector came to our house in late December to make the final inspection. He took one look at the STILL UNFINISHED INSTALLATION, shook his head and walked back to his car and drove off. Today is January 11th, and the installation is STILL unfinished, unconnected, and un-inspected. The only thing running "full steam" around here is our anger and disgust with Ra Solar's broken promises and unprofessional behavior. We are following the county inspector's advice, and will be contacting the Contractor's State License Board with our complaint.

Original Review:
I would not/will not recommend Ra Solar to anyone. We contracted with them in late July, 2019. They finally showed up in the middle of November, and installed some of the roof hardware (no solar panels) and the electrical box. They promised to return the next day to finish the job. Today is December 6th, 2019 . . . nothing! The FEW times I've been able to communicate with Ra Solar, I've received nothing but excuses and more promises . . . all broken. Ra Solar has already received $24,000.00 initial payment from our financing company (ELN). If you want solar for your home, I suggest you keep looking for a reputable company; NOT Ra Solar.

I'm now STUCK with junk on my roof, and waiting to hear back from my attorney. Ra Solar should not be allowed on EnergySage . . . or your roof!

I signed contract with RA Solar at September and be honest it is hard to communicate with RA Solar at September, at that time frame, i even wanted to cancel the contract. Later on from October, i can feel they are back on track. The installation team, electrician and inspection assistant are very solid and knowledgeable. I just get my PTO from PG&E. If you want to install solar system, RA Solar is still a good choice.

We have a steel or metal tile roof, so we had very limited choices. Sunpower/ Petersen Dean all backed out.
Signed my contract RA Solar in Aug 2019. Dylan in less than a week to do the install. A week later, they sent a message that they are trying to fix the problems they had due to personnel changes. The design took more than a month and got it after a few calls and emails. Our install was supposed to be on Nov 1st, but the team didn't show up and had to call Varney a few times and rescheduled for following week. The day of the second appointment, we realized that RA solar didn't have the city permit as the city didn't release it due to payment issues. So it was rescheduled for Nov 18th. The install team came and did a thorough job and answered all our questions. The city inspection happened on Nov 22 (the day the contract was to be completed). Now waiting for PG&E to give PTO.
Shauna in their office handled all the paperwork to Solaredge/ PG&E and panasonic all in a timely manner. Varney has been responsive to my text messages.
They were overwhelmed for sometime from Jul to Oct, I think now they are getting back slowly. I would suggest to give them a chance as they are one of the cost effective solutions with Panasonic panel that are one of the best. They give very good value for the money.

I had my solar panels installed by RA solar in May 2019, but i did not leave a review till today as i want to see how the customer service is after installation. Overall, installation happens within a month and it was smooth. My manager Varney Johnson was responsive during the installation process. The issuance of PTO was a little problematic and it delayed my energy generation by about a months as the PTO was rejected by SCE due to wrong information within the request form. Varney got this resolved finally but the energy generation was delayed by approximately a month.
I'm giving 2 stars and am taking a way 3 stars mainly due to the installation was overall timely (although not as soon as they promised), but customer service did not meet my expectation after installation. After i paid all balance on my account, it starts to getting harder and harder to get the project manager to respond to me or attend to my questions. Most recently, the solar app on my phone stopped to work, and i cannot view my usage any more. I sent an email early November, but did not get any response from Varney although i followed up again twice in the first week. I had to text him in order to get him to respond to me, but up to today (2 weeks after i sent the first email), my question is still unanswered. I tried to find an email address to see if there is another person i can email but their website does not provide such information, so i had to go back to Varney.
Overall, the solar panels are priced at market, but the customer service was overall not very good. If i need to reach out to another person rather than Varney, please let the customer know.

The owner Varney Johnson has always been courteous on the phone and he's made good on all of his promises. Because of PGE slowing down activations of Solar, Varney hit a bit of a cash crunch with his supplier. I think Ra is working through that now and that's why you may see some negative reviews.

You have to stay on top of Ra Solar because it's a low cost operator and the way they do this is by keeping a lean staff and overhead to a minimum. Ultimately I received the panels I was promised in the timeframe I was promised and had to put up with some unnecessary hassles. Ra did waive some of my fees as a result and I think that reflects that they are truly trying to do best by their customers.

Varney is in the office day and night and on weekends. They have also had some staff turnover and that's why a lot of folks have been unsatisfied. Ask them before you go with them about their stability and hopefully things will go smooth for you.

Update, new low point: A couple of months ago Consolidated Electrical put a lien on our house. Ra said they would fix this issue. We received a summons today from Consolidated Electrical, they are suing us for $9,100.

Low point - They fired the project manager before the work began. He didn't respond or lied when answering my questions.

Someone came to the house to look at the roof layout, etc. I explained the special issues about a flat roof Eichler. When I received the first plan, it wasn't for my house.

The new project manger recovered well at first, but then he wouldn't return my calls.

My roof company did take longer than planned and this required Ra to reschedule the installation and everything went fine after that.

Had some challenges with communication and installation, but Varney has been much more proactive as of late and ensured everything got finished smoothly.

This has been a disaster. Ra.solar pitched me on an innovative new startup in the energy space (Pika). I bit and signed a $55K+ contract with them. At first they were responsive but things quickly turned ugly. Very ugly. They installed panels on the wrong roof side, facing north. They shipped the wrong batteries. The misinstalled the batteries, and the internet connectivity, and the protected circuits (twice) where they connected to a 20 year old tiny manual transfer switch when the Pika product has an automated transfer switch built in. Exterior walls never finished, Faulty installation never removed, failed permit application to the county (specification had no batteries so inspection failed 8 months ago), still no inspection, no permission to operate. Batteries still misinstalled and not operating. Team after team working on my project have left the company. Repairs and installation corrections have been done by me and I am far from an electrician. No longer responding. I have to sue and I don't like to sue anybody.

Initial review
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Initially Ra Solar was very responsive and communicative.

Installation happened after I got HOA approval in early Sept but then things went downhill.

The panels have been installed and I'm waiting for city inspection. The first time, the city inspector came but Ra Solar never sent someone. The second time, it looks like the inspection was never set up by Ra Solar, so I had to take a day off work for nothing.

Then panels have been on my roof now for a month and I've paid thousands of dollars, but have seen no benefit. It's unclear when this mess will get resolved.

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update:
I recently got PTO from PGE. The total process took about 2 months (install to PTO), which is not too bad. I just wish that the communication from Ra Solar would have been better.
- Having a letter threatening a lien from a supplier wasn't a nice surprise to receive on day.
+ Varney did a good job on being helpful on the times I was able to get a hold of him.

It seems like they are running a really tight ship, which translates into lower price (that plus the 5 star reviews was why I chose them in the first place) but also perhaps higher employee turnover and hit or miss service at times.

I do hope they can get some things sorted out and continue to provide cheaper solar at competitive rates.

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Update part 2

Unfortunately I had the nasty surprise of having a lien placed on my house by CED greentech, a supplier to Ra Solar.

It seems that Ra has been lacking the cashflow to pay their suppliers. This is unacceptable as I've done my part and paid them in full.

I had my system installed by RA Solar in May 2019. I interviewed several installers via EnergySage and Yelp. I needed someone with experience installing on a stone-coated metal roof. That narrowed down the field significantly since only a few installers were experienced or wanted to do installation on a metal roof.

RA Solar quoted the best equipment - Panasonic HIT panels with SolarEdge inverter with EV charger, and a pricing that was one of the most competitive. Their installers were experienced, dedicated and they did a very neat install and met my very specific expectations such as concealing the conduit by running some wiring via the attic and they worked closely with my roof installer for the new metal roof that was being put up.

I had some minor changes needed after the install such as switching out the cellular modem with a LAN connection to my home since the EV charger controls do not work well if its on cellular monitoring. They responded to my post install needs promptly. The project manager assigned to my needs was knowledgable and answered my questions and opened service tickets with SolarEdge for detailed troubleshooting when needed.

However, there were some hiccups. Primarily communication. Sometimes they were slow to respond and for some cases they could have planned better to get the job completed in one trip to avoid multiple home visits. I had even given this feedback explicitly to the project manager who worked on my job. And recently in Sep, it appears that several of their staff has left when I tried to contact for some info, and that has caused some further problems in their response and lost history of the previous job. I hope they get right folks hired soon, be more responsive and communicate about it some better, because otherwise they have been great to work with.

Looked promising, and sales guy was responsive, but then I read here and on Yelp how they lost a bunch of key personnel and were totally non-responsive and failing to show up or even reply to people who already signed contracts with them. When I wrote them about these reviews and asked for some kind of assurance that they had righted their ship, they never responded again. Seems they have a good, responsive sales person replying generally to inquiries from Energy Sage, but then go to epic fail mode after that. :(

We have a contract with RA Solar and had a partial installation of our panels and back up battery. The battery system was not installed and our repeated attempts to contact RA Solar were met with silence - no returned calls nor returned emails. We've even asked EnergySage to intervene our our behalf.
Still, we've received no response.

RA Solar failed to register our system with Edison so for months we have not had authority to operate it. This results in a real monetary loss of use and is actionable.

Our contact with RA specifies that we need to go through Arbitration to resolve any contractual issues. We're not sure how you do that with a company that does not respond to repeated attempts to contact them.

Prospective buyers should carefully consider the risks of working with RA Solar. There are many other responsible solar installers in California. Energy Sage is a good source for finding one. We hope Energy Sage removes Ra Solar from its website and prevents others from the same issues we're having.

It has been almost 5 months and they still have not completed what they promised. If you are signing contract after June 2019 you are out of luck,since the company has gone down since then. Communication is not there and they not responsive. I needed to actively call/email/send physical mail for them to response. Any conversation/promises I had with Office Staff, Project Mangers, On-Site staff became useless since they all left the company. When the installers did come out, a expected single day installation for a straight forward installation turned into multiple day installation. No One kept track of items needed for the install, I needed to call/confirm to ensure the items were brought so wouldn't take weeks, and they still forgot equipment needed! After the installation it failed city inspection due to improper installation, and now it has been more than month and they still can't find time to come out and fix the issue. They have missed appointments with excuses. I do not see them in business as Ra Solar for much longer, they probably change their name again (Free Energy Systems) and cycle will continue License Number# 988918.

### Update ###
I'm upping the review to three stars given Varney refunded my money - he seemed like an upstanding guy who's just dealing with difficult staffing issues. One star is reserved for totally being screwed like a faulty installation or doing a partial install - at worst, 6 weeks of my time was wasted, but at least I'm not out of money or incurred any other liabilities.

I'm not sure if Ra Solar (also known as "Free Energy Systems Inc.") is still in business anymore - but if they are, you should avoid them. I signed the contract in July, and they were really communicative upfront (e.g. asking for documentation from PG&E, HOA contact information, scheduling a site visit). But after the site visit and paying them the $1000 deposit, they stopped responding to e-mails. The following is a timeline of events:

(1) Signed the contract on 07/29/2019. Sent all the requested documents to Shauna Buchanan and Renato Primo - including HOA application, PGE records, etc.
(2) Dylan came out on 08/05 for the home visit. I paid the $1000 deposit.
(3) Sent an e-mail to Shauna on 08/19 asking if the design was ready for approval. No response.
(4) Shauna called on 08/22 asking if I wanted to schedule my installation that weekend - but I reminded her that I never received the design and that the HOA hadn't even been made aware of the request. She apologized and sent me a copy of the designs for the approval (which were dated 08/14). I approved the design, and she submitted the application to my HOA.
(5) Sent Shauna and Varney Johnson an email on 08/26 to let them know HOA approved, no response.
(6) Sent Shauna and Varney another email on 08/29 to let them know HOA approved, no response.
(7) Sent Renato an email through EnergySage on 09/05, he responded that he reached out to operations manager - but he never received a response from the operations manager.
(8) Sent Varney an email on 09/10. No response.
(9) Sent Renato an email through EnergySage on 09/11, no response.
(10) Left a message for callback on 09/11 on main line - requesting installation date.
(11) Called main line on 09/12 - phone number is now reporting that it's no longer in service.
(12) Called Renato on his cell phone, but his mailbox is full.

During this time frame, I was checking Livermore's permit and service requests portal - nothing was pulled for my address.

Per the previous review, it sounds like Shauna may no longer be with the company; and since Varney and Renato are no longer responding, lines are no longer in service, and voicemail boxes are full - I'm just assuming they're out of business (or close to it). This whole process has been completely disappointing. I was excited for going solar and really wanted to stay with a local business - but this has been a total mistake.

# Update #
(a) Called the main line again on 09/12, and it's now active. I got a hold of Alyssa, and just asked to cancel my contract - she said she'd get a hold of her boss and will get back to me. Varney called back and apologized, and said he'd honor my request to cancel the contract and would mail the deposit check back tomorrow.
(b) Varney e-mailed on 09/12, to summarize the call - he apologized and reiterated that he'd cancel the contract and would return the full deposit.
(c) Renato responded on 09/12 to my 09/11 EnergySage message, stating he'd follow-up with his operations manager, Varney. Renato's reply is out of context at this point, given Varney and I have agreed to cancel the contract and return the full deposit from the prior call and e-mails.
(d) On 09/16, the operations department contacted me that my installation is on track; which contradicts what Varney stated on the 09/12 call and e-mail (that Ra would cancel my contract and return the deposit). I e-mailed back to let them know that Varney agreed to cancel the contract and return the deposit in full - but no response.
(e) Called Varney back on 09/16, and he said the e-mail was a mass e-mail they sent to everyone, and that my contract was canceled. I asked if my deposit check was returned, and he wasn't sure but would verify.
(f) On 09/17, the operations department/mass e-mail replied that the refund check was sent out on 09/16.
(g) Deposit arrived on 09/18.
(h) On 09/20, Renato sent out a reply e-mail. The summary was they were sorry, but at the same time the timeline was "well" (it's in quotations because he literally air quoted the word multiple times in the reply) within timeline and that my reviews were premature. He also called out that my HOA approval was 08/26 - not 8/22 - which I updated in this review.

Ra Solar has had issues with a previous project manager. They sent certified letters threatening to put a lean on our house before the project even started. The worst part is the letter included detailed financial information, but mixed the numbers to our house and sent it to our neighbor. They sent someone to put solar panels on our roof, but nothing was connected, and pallets were left on our front yard. We still have a completed project, minus they never registered our panels to with PGE, and told us it will be another month. DO NOT USE THIS COMPANY

Updated on 10/31/2019

I am glad I am reporting back that I have all my concerns with Ra Solar resolved now. Thanks to the owner of Ra Solar, Varney Johnson. If you are currently experiencing any communication with Ra Solar, I suggest you directly reach to Varney, varney@ra.solar, 415-987-2600.

Issues been addressed for my project:
1. Bird netting installed.
2. Enphase software app access.
3. Pre-Lien release form signed by CED Greentech.

I am updating my rating to 3.5 stars now because:

1. Every installers I came across in contact with my project was very professional and polite and they always finished their work at the end of the day. My panels were installed in 2 days (they could've get it done in 1 day but the installed didn't have the long ladder on the first day so they only installed the inverter on day 1 and they came back the next day and installed all the panels in like 5-6 hours).

2. The system was up and running right after the completion of the panels though I didn't have access to Enphase App until some time later in mid September. As soon as I have access to Enphase, I can see my system production all the way back the day right after installation. So it didn't bother me much I didn't have the access until later.

3. The demeanor and professionalism from the owner Varney made me feel much better as a customer. At the end, to show how sorry he was for all the inconvenience and miss communication his team has caused me in my project, he offered to waive my final payment of $309.

My suggestion to you if you are thinking about having Ra Solar for your project, IF you are paying the project in cash (so you can have the 30% federal tax credit) or you are financing your project from a lender. Make sure you have Ra Solar include in the contract that they will issue pre-lien release letter signed as soon as you pay your payment in full.

All in all, I am happy with my system and I know I can count on Varney for any problems I ran into and know he will do his best to help me. He has restored my confidence in him and his company, though I can't speak this for everyone who is currently dealing with their own projects. I can only share and speak for my own experience. Hope you have a much better experience than I am. Good luck to you all.
--

Please be aware of this company. After I signed the contract I got a certified mail from CED Greentech stating Ra Solar owes them money for my project and if they don't get paid, they may place a lien against my property. I called Shauna at RA Solar and she told me not to worry about it. Due to the delayed approval from my HOA, my panel was finally installed on 8/14/2019 and RA Solar still has unfinished work to do and Shauna/Marcus told me an installer would stop by on 8/28/2019 but the person never showed up. I emailed Shauna and Marcus, no response. I called Shauna's cell phone today (8/30) and she told me she no longer works there. It seems like Marcus also left the company and the only contact Shauna gave me, Varney, his voice mail is NOT even set up when I called today (8/30). Very suspicious. Right now I am very worry if Ra Solar doesn't pay CED Greentech then CED may place a lien against my property even though I have already paid Ra Solar in full.

Be aware, as so many employees that I was in contact before for my project all left the company as of today (8/30/2019). I would not trust this company right now. (I will update my review if I get any update from this company.)

This is a late review because I want to see how the system performs for a whole year. After a year my elect bill went down significantly. Very happy so far. I had my project done a year ago by Ra Solar.
All works were finished in 1 day and had city inspection came next day. Ra
Solar helped to work with PG&E to switch over smoothly. Very happy with the services and will recommend to others.

Signed contract July 9th. Called a couple times no one picks up the phone.
Finally got in touch with sales rep.
Paid initial cheque received by Ra Solar July 18th. No word from any one.
I have left several messages both via phone and via email to find out progress. There has been no communication what so ever. I was told by the Sales Rep that the company had a large number of requests for the Solar Energy sys. That leaves me wondering if they will even come to do a site inspection. I am very nervous right now. Do not know where to go with this.
And Energy sage does not seem to be picking up phones either other than their message.

The job is not done yet. I will update my review if/when it's done and operational; I was told that the final city inspection is on 8/22/2019. The roof panels were installed on 7/24/2019 but not done - still need wiring; so far, 8/9/2019 Ra Solar crews is scheduled to come - no show!

Contact signed 5/6/2019
estimate start date 5/6/2019
estimate completion date 7/6/2019.

I would not go with Ra Solar if I had a chance to do it over.

Update
The install passed inspection after two visits from the city. Got PG&E permission to operate on 9/11/2019. Still waiting for the final paper work and log in information to access my systems.
Will give update again when that's done.
10/1/2019 Update.

Some panels are not producing as expected. I asked Mr. Johnson to look into it (9/24/10) thus far nothing!
I also contacted Shauna on this panels issues as well as monitoring box with missing one latch (not close properly). She said the installer will come over and take care of it. I’m going to wait one more week for resolutions then I will file a complaint with the department of consumers affair (https://www.dca.ca.gov/consumers/complaints/cslb.shtml). Also still waiting for final paper work.

Van

They provided an accurate quote and answered all of my questions. Their contact Wleh, addressed my adjustments extremely fast. He was very professional and knowledgeable.

THe account rep and installers made the process so smooth and painless. They also showed up at the exact time they promised. And the system has been running efficiently and well for a few years now. I highly recommend this locally owned company!

I got several quotes on EnergySage and contacted everyone who responded. Henry Colton of Ra Solar was by far the most responsive and helpful. Because this was a significant investment, I asked A LOT of questions. Henry answered all of my annoying little questions calmly and professionally. His quote wasn't the cheapest initially, but he was willing to almost match the lowest quote I got. I was willing to pay a little extra because of Henry's amazing customer service. Once I signed the contract, everything moved forward super efficiently. I had a friend who went with another company and who had signed his contract months before me. He was told his installation might be done by Oct or Nov. I on the other hand signed my contract with Ra Solar at the end of August and they were finished within a month. Everyone that I've met from Ra Solar has been very friendly, professional, and responsive. I have been recommending them to all of my friends interested in solar panels.

The process from quote to installation to follow up was excellent. The quote came in quickly. The price was competitive with excellent quality products. The first visit revealed an unexpected need for modifications to the original design. These modifications were discussed that same day so we were aware of the changes that needed to be made by the end of the visit. All permitting and paperwork were taken care of by RA Solar. Installation was done in a timely fashion. They were professional and clean. A summary zip file was sent after completion of the project with all paperwork and permits. We installed during a time the solar panel manufacturer was offering a rebate and that was taken care of as well. The system has performed beautifully. We have not hesitated to recommend this company to friends.

Henry is awesome in explaining the whole process and how the monthly billing would work out with PGE.

My existing panel was not up-to-the-code and delayed the project a little. Henry had been very flexible on how I would like to resolve the panel issue. I ended up hired another contractor to rectify my panel. Henry kept working closely with him to ensure the rectified panel will work with the new solar system. At the end, the rectified panel and the new solar system got the permit without another hiccup.

The installation was quick and professional. Tarvee did a great good and his team came back for some touch up job as promised.

The equipment is top of the line. I have been using the system for a year. The power generation matches the original estimation.

RA solar did a 9.6kw install for us in Danville last August. They showed up when they were supposed to, worked diligently, finished on time and budget. They did a great job and were very careful to get everything right and tight. They painted the conduit and other little details that when I’m driving around the neighborhood, I see wasn’t done on other installs. Price was good. I would definitely recommend RA (and have actually). Our monitor lost connection (due to me rearranging our network) and they called quickly, offering to come over. So, they rank high on responsiveness and service in my book also.

I wanted a purchase plan and they offered me a plan which worked for me. Varney Johnson was great with the sales part always staying in touch and very informative. Henry Colton was the project manager and he could not have been more helpful. Overall great customer service from RA solar entire team including office staff - Shauna Buchanan Office Manager. Thanks for all your help and support.

Our 18-panel system was installed in March, 2018. I deliberately waited a year so I could provide a longer-term perspective. We are very pleased with the outcome and strongly recommend Ra Solar. I am going to touch on several aspects of the process.

1. Sales. The "sales" person was 0-pressure. He presented various options and explained the pros and cons of each. When it came to panel positioning, he was clear about the locations that would maximize our power generation, but also was supportive of ensuring our aesthetic concerns were addressed.

2. Install. The install was quick. The team always kept up-to-date on when they would arrive, what the next steps were, etc. They kept all work areas clean. They included us in key decisions that relating to the aesthetics of the outcome. They painted the conduits to match the roof color.

3. After go-live support: Our first inverter failed and needed to be replaced 1-2 weeks after we went live. Based on all the reading I've done, this is not an unusual occurrence for an inverter: If they are going to fail, it will happen pretty quickly. Once they make it past the first few months, they typically go 10-20 years without problems. The Ra Solar team was very responsive and effective. They ordered the new inverter, installed it as soon as it arrived and compensated me for the lost energy production without being asked. We've been operating ever since without any problems.

4. Power-production guarantee. Our total power production has slightly exceeded the guarantee for the year. This is an impressive outcome, as our area experienced 2 weeks of low air quality & haze due to the massive wildfires of Nov'2018.

I hope this helps you with your decision making process.

Finally my electric bill was just high enough to justify getting solar panels. The Energy Sage site was very helpful getting quotes and educating me all about solar and what to expect from it.
I received 7 quotes and invited 4 of the most promising for an on site visit.
Renato from RA Solar seemed the most informed and described the install just like I had once planned a DIY solar project before a brain tumor and old age stopped me. Renato's price handily beat all the others. Following some delays on my part and after some minor contract changes were resolved, things moved at light speed (pun). We were given PTO in no time flat. Although we had no shade issues, I decided to go with microinverters to easily add more panels at a later date. The only minor negative is the monitoring APP doesn't work my older smartphone, but WEB is O.K.
I highly recommend Energy Sage and Ra Solar

Dennis

These guys were great from start to finish! They gave me a very good price, got the install done quickly, and used top notch equipment.

When they discovered that I was going to have more shadow (and less production) than they initially thought, they made it right by adding extra capacity free of charge to make up the difference.

They also installed a new sub-panel as part of the install that allowed me to install an EV charging station afterwards.

All in all, I have no regrets whatsoever.

I used energy sage website to research on solar companies. Based on the initial response I reduced the list to 3 and selected Ra Solar based on the quoted price. Henry was on top of the job from the beginning. They took care of necessary permits and was present as and when required by different city inspectors. The system suggested by RA Solar till now is doing a great job. Even after an year when I have any question Henry is happy to respond and provides additional details. Got a small refund from PG&E as part of true-up. RA Solar also changed by panel for a nominal cost.

Ra Solar was one of the installers that EnergySage came up with for my job. I had never heard of them but decided to look into them since they were on the EnergySage list of candidates. They seemed legitimate so we contacted each other. I see myself as a somewhat educated consumer in this area and I had gotten myself to perhaps 75% convinced that I wanted to move forward at an acceptable price. Ra Solar was substantially less expensive than the quote I got from Tesla. They answered my questions and addressed my concerns regarding the number of panels, location on the roof, type of inverter, etc. We cycled through some options and came up with the final design. They took care of the permit and the installers (at least in my case) had a roofing background so I felt confident that they wouldn’t damage my roof. They’re friendly, easy to deal with, responsive to questions (even after the last check has been sent). I was very pleased with the whole process.

Just completed 12 months on my Panasonic/Solar Edge solar system installed by Ra.Solar and the true-up was $30! How great is that!! Was very happy with the whole process with Ra.Solar who took the time to explain different product options, size of the system, and did an excellent installation work. Kudos to the team!

I'm very happy that my solar system was installed by Ra.Solar. Now, my wife can turn on the air conditional in hot summer day and portable heater during cold winter without worrying about an increase in electric bill. My son is basically having the portable heater in his room on all time during this winter and no more complain for unable to sleep at cold night. Henry Colton (project manager) had provided excellent consultation and services during and after the installation. Besides, I had recommended Ra.Solar to my co-worker and he end up choosing Ra.Solar to install his system as well.

I have 5kW of solar PV from Ra Solar at home installed since last May'18 at the most competitive price. Solar system works great as Ra Solar committed and I am considering even additional panels!!

I had Ra solar install my system in December 2017 and have now had it up and running for a full year. I haven’t had a single electrical charge other than the PGE baseline service fee of $10 a month and I’m actually running a credit based on the fact they produce 110% of what I need. The installation was done professionally and their customer service team assisted in the set up. I needed a new electrical panel due to the fact that I did not have a main disconnect, and they were able to arrange for that work to be conducted simultaneously. PG&E put a new pole outside of my home and while doing so damaged some of the system. Ra solar came out and made sure it was repaired and up and running at no additional cost. I’m very appreciative of their services and will be upgrading the system later in the year to accommodate an electric vehicle.

From start to finish, their team of installers/project mgrs/sales team provided exceptional service. They were always willing to listen to my concerns and answer any questions be it by phone or email.

They also assisted with coordinating with my Electrician and PG&E to help complete my 200 amp panel upgrade which was going to make my Solar install that much easier. In all, I like the design of the panel layout as I currently have 24 panels w/ 24 inverters. I couldn't be happier and was able to get 30% tax credit for all of my project expenses. Henry was the man!!! Thanks again RA Solar!

I was very happy with the service I received from them. I had some concerns regarding the extra requirements that would be required to install the solar panels, via the city. They took the time to explain it, do the work and ease my worries. Panels have been working great for 8 months now. Really recommend them

We had them install about 13 panels for a new solar system. They were fast, helped with permitting, the system has been in place for about a year and we are very happy. We would recommend them without hesitation!

We had 2 installations of ~6KW with ra solar and the whole process (installation, inspections with PGE) went pretty smoothly. They communicate pretty well and are responsive to any changes we request. Henry, the project manager, Shauna from front office and Varney all have been excellent .
They had the best quote for both our installations with the best panels (panasonic).

Ra Solar installed a solar system on my house for 6 months now. They provided a seamless process from beginning to the end. Persons on each point from on site checking to installing, to the follow up, show their professional quality. System installed on time and work fine. And the price is better than other installers. Should Recommend to other home owners that are searching for a trusted solar company to install a solar system.

We have been solar for 5 months and it has been great including our experience with Ra Solar. Our solar system is functioning as designed and we have no complaints! So yes, this is a 5 star outfit when it comes to solar installs and a 5 star result!

I confess though in the beginning, I was a solar skeptic until I did the math and research using EnergySage where we discovered Ra Solar! We had several bids and in home visits from various contractors and thru this Ra Solar stood out above the rest – in how they answered questions, responsiveness, system cost, getting the work done and doing it in a very timely manner. Ra Solar was flexible with our design and helped us to achieve our desire to have added margin in our system. Once the design was settled and contract signed the system was up and running in 3 weeks (including a main power panel upgrade - due to the size of our solar system). The actual panel upgrade and solar install took 3 days and we were producing power! Ra Solar handled all the permitting, the subcontracting with an electrician for the power panel upgrade (he did a fabulous job), the solar install (the team that did it was really professional and caring down to the details of touch up painting and cleanup) and the final permitting with PG&E. Again, a 5 star result!

We chose Ra Solar 10 months ago to install solar panels on our home. Everyone was very easy to work with - the estimator, the installers, and the manager. They installed Japanese Panasonic panels (as opposed to cheaper panels made elsewhere) for a very competitive price. I did a lot of research, and wanted to make sure that the number of panels will cover 100% of our electrical usage from the prior year. They worked with me to satisfy my requirement. Overall, I am very happy that I went with Ra Solar!

Ra Solar had all of the experience drivers you would look for in any service provider. We used Ra Solar for installing solar on our home in Fall 2018 and were very happy with them. We did a lot of research comparing various installers on Energysage and on other review sites and there were two themes about Ra Solar which made us go in their direction - listening to customers and no surprises at the end. Our experience was exactly that.

Many of the vendors we got quotes on Energysage said they didn't do metal roofs (which is what we have) or would charge extra. They were not the cheapest option, but in the middle. Ra Solar was the only one who send a technician at our request to make sure they will be able to do it before we signed our contract. Varney and Shauna in the office are very responsive and clear in the communication. The contract was easy to follow and so was the payment plans. The installers who showed up came on time, were very professional, cleaned up when the job was done and bonus - they showed and explained how the system works to my 5 year old daughter :)

The end to end time for us was about 7 business days, including the city inspection, which was fantastic. Upon completion, they also sent the tax forms and other documentation promptly.

We highly recommend Ra Solar for your solar installation needs - you will not be disappointed. Ultimately, it was a great experience because they have great people working there.

I installed 12 panel solar at my home. RA solar did superb work and completed all the job on time. They followed up to ensure that I was happy with the service. I would highly recommend RA solar to anyone look for solar installation

I've contacted Ra.solar after talking to multiple solar providers, including the biggest names and even a few from EnergySage market place. The research for my solar took me approximately 6 months, and at the end of the day, Ra.solar was the clear price leader. On top of being the provider which give me the most out of my solar dollars, Ra.solar was very easy to work with, they made accommodation to my schedule, gave me some advised on my tree, and worked with me directly with regard how to place the panels in the most efficient manner while keeping aesthetic as much as possible. Actual installation was super fast and the installers were always on time!

After reviewing multiple bids from Solar Installers, we went with Ra.Solar due to the responsiveness and also providing us a competitive price for a Tier 1 panel. After having our system run for 6 months plus, I finally have time to give my feedback on our Ra.Solar installation and support. I want to state that from their sales team to the installation lead and crew to their after support. It has been a great experience. Varney who was the sales lead was very responsive and worked with us carefully on making sure we are purchasing the right size for our future needs. Everyone on the team was very supportive and responsive. Henry Colton the project manager helped coordinate the installation perfectly. The installation crew was awesome and was educating throughout the installation. They were very prompt and even painted the conduits to match my roof and color of the stucco. I cannot be any happier in choosing Ra.Solar. I have no hesitation in referring Ra.Solar.

Had a great experience working with Ra Solar. Everyone I worked with was very professional and responsive. I also found them to be competitive on the pricing. I would highly recommend using Ra Solar.

I had Ra Solar install 14 panels on my metal tile roof. They’re one of the few vendors willing to install on this type of roof due to the risks of damaging the tiles. They did a great job with the install, had the whole thing done in one day, and even came back to paint the electrical conduit to blend in. Great team, would highly recommend them to others for the quality of work.

After purchasing an electric vehicle, I decided to to get solar panels and a level 2 charger installed at my home. I reached out to several solar installers and chose to go with Ra Solar for the following reasons:
1. They offered an affordable price and install higher end solar products
2. They could easily answer any questions I had with ease. Other companies I dealt with employed sales people with very little technical knowledge (didn't know the difference between kW and kW-h) and used high pressure sales tactics. This was not the case with Ra Solar.
3. They were well reviewed by previous customers.

The overall process was very easy. They took care of everything, including all communications with PG&E and the city for the required permitting and inspections. They also worked with me to make sure the aesthetics of the project were to my liking, including arrangement of the panels on my roof, location of the inverter, and routing and painting of the electrical conduit. The actual installation of the solar system was completed in just 1 day. Upon completion of the project, they provided a packet with all the relevant information I needed regarding my system, including instructions on how to complete the federal tax credit form which was very helpful.

I would definitely recommend Ra Solar to any of my friends or family looking to install solar.

very competitive quota, and installation process went smoothly. I am very happy on their solar installation service and enjoys the savings of my PGE bill.

RA solar had the most competitive offer.
And Henry made the whole install process a breeze, design and cost was clear; and easy to understand. They made sure I understand the complete process and it was really easy. My system was up in a day and they handled all permits etc.
I am a project manager myself and was very impressed with the project management. Recommend RA Solr to anyone interested !
Love my panels :)

After reviewing, 5 different quotes, I have decided to go with RA Solar as their quote was lowest per Watt. I have interacted with 4-5 different folks but all of them acted as one team. They visited my site in person two times before giving quote and their installation engineer stopped by day before to check if everything is in order. Installation was completed within a week and they worked diligently with PG&E and city to get all the necessary permits. I have waited for almost a year to write this review because I wanted to make sure solar systems operates well for solid 8-10 months. Everything seems fine so far.

Energysage will provide several quotes from local companies. I went beyond that to Sunpower, SunRun, SolarCity. You might have better trust in the larger companies for support and warranty issues. Maybe not, read their reviews. I still went with RA Solar because of their great price and warranty. Not only that, I requested a special SMA Sunnyboy inverter that provides backup power in the event of a power failure. Other companies stick with what they normally install and push only that equipment. Understandable, for that's what they have negotiated their best pricing to give you that good quote. RA Solar reviewed my request, did the extra engineering for it and quoted my special system. I checked their pricing against SMA suppliers on the web. The quoted price I received for equipment I picked was very reasonable. Go with high performance panels. My 21 Panasonic 330W panels just the other day reached 7KW, exceeding their rated output. From the quote, answering questions, installation, support and documentation....they were great. Go with RA Solar for your home. I'll be using them again for my battery system.

RA Solar is a very customer oriented and responsive company. It was the best priced of the five companies I had quotes for. The panels were top of the line Panasonic. The installers were professional and installed 18 panels in a day with an eye for aesthetics. Henry and Shauna were there to walk me through the process of contracts, permits and installations as well as warranties. Kirsta was proactive to be sure I got the $250 rebate from Panasonic which was part of the program. Overall, the company and people were outstanding and I give it my highest recommendation. I am saving about $200 a month with these panels.

I was hesitant to go with RA Solar at first because I have never heard of them. But after two disappointing negotiations with other vendors, I decided to go with Ra Solar and I am so glad I did. Everything went very smoothly and post installation support (it has been a year since I had my solar panels installed) has been excellent! Henry and Shauna were exceptional and I had no problems whatsoever!

After hesitating on getting solar for about half a year, we finally made the decision to buy a system. Ra Solar gave us the lowest quote out of 6 companies. After selecting them, they quickly sent me a new quote with the same price as 6 months prior and assured us the system can be installed before the new year. The only delay we experienced was getting the permit, but that may have been partly due to the PG&E fires. We were able to do most of our communication by email, which was great since we don't really have time for phone calls during business hours.

Im very happy I went with RA solar they got me the best price and great system. The work was done very well and very fast with quality products. Would not hesitate to use them again in the future.

The company offers competitive quote, turn-key service and good quality panels. I was shopping for a solar system in San Ramon, and got a few quotes from Energysage. Ra Solar was already the lowest price and was flexible to lower it a bit further, at no expense of service quality. The panels were installed as scheduled, with all the paperwork coordinated. The system works normal as promised. I am happy with the service. Highly recommended!

My neighbor used RA solar for his installation. He mentioned how an inverter had malfunctioned and RA solar caught it unbeknownst to him and sent him a check for the amount of money he estimated to lose. This said a lot to me on the credibility of a company. Also, my neighbor had a metal roof and RA solar was one of the few choices for installation companies. I witnessed the process of my neighbors installation and how efficient RA solar was. My initial request and follow-up was simple from start to finish. RA solar was very professional in all aspects and answered all my questions in a prompt manner. I've only had the system for about 4 months so I'm not sure how I will actually fare with my system based on my estimated usage. Shaun, Renato, Henry and Shauna were great. Henry and Shauna still are great to follow-up with when I have questions. Cheers...James

I was referred to RA Solar by a neighbor. We had already gotten several quotes and were surprised to get a much better quote from RA Solar while finding out that they also use superior panels.

Every person we worked with at RA Solar was knowledgeable and responsive. Our install was so fast and well done. And our electric bill is so low now. We haven’t done the annual true up yet, but I expect it to be in our favor.

If I was doing solar on another property I would choose RA Solar again. We have had our solar for about 8 months. And we are helping the environment everyday by producing solar energy.

Getting a quote is easy. Just give them your address and they will do a high level preliminary quote.

I had long been interested in adding solar panels, but thought that the cost-benefit was still not right for me. After a door-to-door salesperson gave us some surprising numbers, I decided to take another look. I went to energysage, and got a good number of quotes quickly.

One of the quotes was from Ra Solar, and it looked really good: the proposed equipment seemed good, and the price was great. I had some communication with them, and mentioned that, after thinking about it a bit more, I was interested in a slightly larger system. They were able to quickly adjust with a new quote, and I went with them.

They kept me appraised of what the process would be like, including timing with permits etc. The actual install was nice and easy, and our system started working great. There was a rebate on the solar panels they used, and I was able to claim that easily when they sent me pictures of the installed products.

Now, it's just over a year later. Everything seemed great right after the install, and I was hoping that would continue. And it has! I'm very happy we went solar, and I couldn't have asked for a smoother process or better outcome.

We spent weeks researching solar installers and had site visits and serious interviews with 6 companies. EnergySage was very helpful in helping us narrow the field. Once we picked ra.solar things moved very quickly - work was completed and running as promised more than a month before we expected. Since completion monitoring has been very easy - and we love our shrunken PG&E bills!

Ra Solar helped to install
1. a set of 12 solar panels
2. electrical panel upgrade to 200amp
3. Install Tesla charger
They did a great job!
1. Great and timely communication during all stages of the project
2. Provide very detailed documents for the project and handles all permits.
3. Arrive on time and finish the job as expected
4. Being flexible to accommodate my request on how to run wire and where to install the inverter. My request made their job harder but they do it anyway.
5. The system has been running for 4 months and everything is great.

Reach out to Ra.Solar, as they don't disappoint. I worked w/Renato Primo who was top notch. He's very knowledgable and offered very competitive pricing for our system (Solar Edge & Panasonic Panels). The installation crew was just as awesome and very professional. The whole process was smooth and I highly recommend reaching out to them.

Initial contact with Sales was very responsive. We then worked with Henry on a design. I had some special requests which Henry accommodated. Once I was satisfied with the final design, installation was very quick. Overall experience with RA Solar was excellent -- I can't fathom why others would pay more for less!

One of the smoothest installation I did last year.
RA Solar were transparent and communicative from the get go.

It’s been 8 months and I am glad I went wither the recommendations for panel positions. I am generating decent energy even in the winter.

Durind the spring of2018 I contacted Energy Sage
regardind the addition of a home solar system.
After evaluating their response I chose RA Solar as the company
whose quote most satisfied our needs. We made an excellent
choice. The job could not have gone better. Everything happened
on time, on budget , and excellent results.
Things went so good that my neighbor contracted with RA to
do their home.
We strongly recommend RA Solar.

It's been 6 months since the solar system was installed. I am very happy with the way RA Solar handled installation, permit and co-ordinating with PGE. I would definitely recommend them to my friends.

Ra Solar is a great company that highly recommend. They made the entire process seamless, from selecting dates to working with PG&E. They were also the best quote and most responsive for me.

I had a great install experience with Ra Solar. They installed an LG based solar system for me using micro inverters on my single family home. Ra Solar did all their work on time and quickly, and quoted a very competitive price. They were able to also come by after ward and offer to install minor upgrades on the system free of charge. I really liked their service and promptness. I'd do it again!

I interviewed a couple installers. Ra Solar had the best price, yet still had high quality equipment. Every question or email was replied to promptly and the system was fully installed and running very quickly. I highly recommend!

I recently had a solar system installed by Ra Solar. I was very happy with the total experience. From my initial contact, followup communications, estimates, information and the final installation, the total process was first rate. I particularly appreciated the the fact that my concerns were listened to and addressed in every way. The installation was quick, complete and the attention to detail was top notch. I highly recommend contacting and working with Ra Solar.

Excellent service from sales to planning to estimate to installation.

It was pretty intimidating picking a solar company to go with but right from initial email exchanges with Renato and Henry I felt in safe hands.

We had a couple of false starts due to bad weather hampering the start of my installation and finishing of another clients job but I felt informed and well cared for even with these weather delays.

After care has been excellent, additional work (EV charger etc.) has been first rate and installed to my wishes (location, internal cabling).

No regrets from choosing Ra, they did an excellent job start to end.

Last year I was in the market for solar and had actually planned to go with a solar company that also sells cars. During that process I looked at alternatives and approached Ra Solar for a quote. Their price for basically the same system was much better. The sales people were extraordinarily prompt, knowledgable and polite. I decided that Ra Solar was going to be my solar partner and I signed on the dotted line. Installation started within only a few days for me and only took something like 2 days. I was up and generating power in less than a week from signing. The installation was clean and very professional. Following up there had been an issue with a modem that is used to communicate between my house and SolarEdge (the inverter provider). I actually didnt know about it but Ra Solar did and reached out to replace the unit. This was a chance for me to witness first hand our their service after giving them my money would go and it was absolutely first rate. I cant say enough good things about Ra.

Great local solar company to work with. Henry the project manager is very patience and help explain to you all the details. Shauna the is very thoroughly and responsive and stay of top of any issues you raised. The only thing that surprised me was the late in the process main circuit panel upgrade "news" (for additional cost) for the original system design. It kind of exceed my budget so had to reduce the number of panels instead. Overall the process went well and on time. The system is up and producing plenty of "kWh".

Every step of the process was really easy, transparent and professional with the team at RA Solar. They were very responsive to questions and thorough in their responses. When we got to the contract phase, they were very clear with the process and made changes and updates as needed.

The account rep was very responsive and kept to his installation timeline. They installed the equipment very quickly and the crew was super efficient and careful on the roof and took alot of care and pride in their workmanship. They handled all the permits and PG&E documents and appointments.

RA Solar came back after a few weeks at their recommendation and at no charge to relocate a couple of panels on the roof so they would be in a more optimal position resulting in better power generation.

I would highly recommend RA Solar based on my experience with the entire process.

The team at Ra Solar was easy to work with. They took the time to work through several different options and explained the pros and cons of different configurations. They were responsive to my change requests. The installation was completed very quickly after the contract was signed ( about two weeks, but that likely depends on their workload). They handled all the permits and paperwork with PGE, set up the monitoring service, and even filled out the tax credit worksheet.

We did a lot of research before selecting Ra Solar. We got to more than 10 quotes from different installers; some from energysage and several that we found on our own. Ra was the best price and they offered the best panels. I was very skeptical so I asked for several recent customers and called 2 of them. Both had very positive things to say and highly recommended them; so we decided to bite the bullet. We dealt with multiple people. Henry was our PM and did a great job communicating and scheduling things. Shauna worked in the office and did a great job processing contracts, payments, etc. From the day we signed the contract to permission to operate from PG&E, it was less than a month. The whole Ra Team treated us great and got the job done quickly and at a fair price. We have been very happy and would definitely recommend them to anyone looking for a good solar experience.

I was stunned by just how great Ra Solar was. Their quote was the cheapest, even though they were using the same panels as the other quotes. The sales team were helpful and informative. The installation team were friendly, efficient, supremely competent, and happy to answer any questions I had. The post-installation support (getting PG&E the right paperwork, getting a rebate from the manufacturer) has been swift and totally efficient. They got the whole thing done from contract, through permit, installation, inspection, paperwork to PG&E, permission to operate, and manufacturer rebate all in under three weeks, and at every point, I felt they were there 100% for me if I had any questions or requests. If only every company was this good! If my experience was typical - and from the other comments it seems that is the case - you won't be disappointed!

I found this company to be super easy to work with, from the quote stage to final install and City inspection , they made the process easy for a layman to understand.
The project Manager held my hand at each point of the process, truly thankful to the engineers who drew up the plans for the city and to getting final inspection and kudos to the installers not only for a great job installing but also the cleaning and clearing up after install.

I picked RA Solar because Varney laid out the advantages and let me think about that, there was no pressure and he delivered exactly what I requested. His workers are extremely professional and respectful. A couple of roof tiles were cracked and they not only replaced those, they replaced some more that were already broken before they started. Any problems were quickly addressed to my satisfaction and they would keep working any problem until it is solved. My project manager was Henry and he made sure that things went smoothly. Tavee, lead solar technician, was very helpful and would take the time to explain some of the technical aspects of the system, since I like learning the details and he did not mind me sticking my nose into everything. Shaun, one of the other techies was also very helpful and he even took the time to check out my home grown solar system. Pepe and his brother are ex-roofers, now solar professionals and they also answered any questions I had about the system. They also repaired my roof (a couple tiles) but went the extra mile and did more than expected. Varney’s entire team are great to work with and their expertise is right up there with the big guys, like Solar City, Sunpower, Sunrun, etc. I got 5 quotes and Varney beat all of them. RA Solar is a small company and they are a local Bay area company and they do not contract their work out, they have their own staff that are employees of the company, so everyone has a strong interest in the company succeeding. It doesn’t matter how busy they are, they will always make time for you. I love my system now, it just works, no muss, no fuss and I have a cool mobile app and PC app to check how the system is doing. I have a 6kw system, December 2017, Jan, Feb and Mar were between 300-700 kwh, but man old man April was 1Mwh (1 megawatt) and that is awesome! I got my April PG&E bill today and I got a credit of -$12.99, total NEM charges to date is -$164.43. My credits paid my gas portion of the bill and I did not pay electric and gas. And to top this off, I did my taxes for 2017 and my solar tax credit of approximately $5000 plus, resulted in me getting a nice refund check from the state and the federal governments. Now that has to be the coolest thing ever. RA Solar is the best and I definitely got my monies worth. I will use them again, if I move somewhere else. By the way, invest in the wiring that goes around the solar panels to keep the critters from moving in underneath the panels.

Wanted solar on a 3700sq ft. house. Started with zero about the industry or technology. I found Energysage, which I strongly recommend – they are a wealth of information. They are product and vendor agnostic. Start there - read and research. After learning basic information on Energysage, obviously Google is your best friend.

Once I actually understood how we pay for Watts/Kwh from our energy provider and how solar panels capture energy (high level understanding), I had questions that only seasoned solar professions could answer. Note – at this point I’m a potential buyer with a little knowledge, moderate doubt, plenty of curiosity and a healthy spreadsheet. I summited my request for a quote via Energysage. Reviewed maybe 7 quotes. I narrowed it down to 4 and started a healthy discussion with those vendors via email and phone. RA Solar was not in the discussion at this point. Roughly 2 weeks into the process I received a call from RA Solar asking how things were going with the other quotes and if there was anything they can do to earn my business – loved hearing that. I told them if they could match the price range, products (panels/inverter) and experience of the other three vendors, sure. He ensured me he could.

Here’s what I noticed right away. The resource from RA Solar had far more knowledge of the industry than the others; his information was more broad and deep (not knocking the others, maybe RA Solar was willing to share more – which matters to a customer!). Essentially instead of just answering the question asked, they educated me with ‘critical’ components of related information to think about. I’m the type of consumer that would research that additional info. and ask follow-up questions, RA Solar (Varney) never hesitated to keep answering my questions. To expand on this slightly… I’m the “that” customer that asks the same company the exact same question to see if the answers sync (Solar is an expensive purchase). Some of the other vendors grew moderately frustrated with my questions and their responses because shorter and response times longer – two stopped responded, I get it. But I also know these are the types of companies that might stop responding if you have issues post purchase. Varney, however, responded nearly real-time with every questioned asked - for me that was critically important as I was doing my research real-time. It showed a focus on the customer. Again, his responses were quality, crisp and thorough (no shortcuts). Guys, every interaction were professional, total business acumen. I never felt like I was working with a fly-by business (longevity is important). Fast-forward, I selected RA Solar and although they were not the best price on the front-end, RA Solar ultimately gave me a really good contract when all was said and done. EXTREMELY competitive. I was surprised!!

The installation: Quality, period. For me the installation was completed within 4 weeks. The panel installers were great. Professional. They asked me questions about what I wanted, awesome. The electrical crew was also on point. Just a great crew that’s all about customer service. Installed the inverter exactly how and where I wanted, installed the pipes where I wanted, out of sight, painted, etc. The overall experience – end to end was as good at it gets. If you look at my Yelp reviews I’m fair. I would rate this experience 10 out of 10. Ping me if you want to discuss further. Solar is a big expense my friend, I totally get that. If you talk with Varney, tell him I sent you ☺, he’ll take care of you ☺

They were extremely responsive to my numerous questions and clarifications. When we decided to go Solar, I had 7 quotes from Energy Sage and 2 other local companies who have done installations for neighbors.Ra Solar gave me the best combination of price and premium products. I even had 3 installers bid on the same package as Ra and Ra was the best price for Panasonic panels. The offered a great warranty and I decided to go with them. The entire crew, Varney, Henry , Shawn,, Tavee and his installation team and Shauna were the most pleasant, responsive and patient people I've worked with in a long time. we did almost all the work via text, e mail or phone. In the end, the install was quick and neat. The conduit was painted to match my house and roof colors. The Solar edge monitoring is really informative. These professionals know their business and how to make customers happy and secure. At the end, they even provided a Owner manual that incorporated all the legal documents, including contract, PG&E letter, warranty and other useful information. Highly recommended

Our experience with Ra Solar was great. Varney met with us and patiently answered all of our random questions and, when he discovered that he had given us one piece of misinformation, quickly contacted us and offered a solution that we were happy with. We were pleased with his integrity.
Everyone was patient with us as we debated where to place equipment, and were not bothered when we watched like spectators the entire installation. Tavee and his install team worked with my husband to make sure holes in our walls were where and how we wanted them to be. They were friendly and nice.
We were happy to have such a fast install after signing paperwork, as we had spoken with other companies that quoted a three-month timeframe for installation.
The only snag in the process was a delay in approval from PG&E. A series of small paperwork mistakes made that process last longer than estimated. However, we were always kept informed of the most recent updates, and our emails were quickly responded to with a return email or phone call.
Overall, we are very pleased with our experience with Ra Solar. We received great equipment at a great price, and felt taken care of through the entire process. We recommend them to anyone looking into placing solar on their home.