We purchased a system 3 months ago.
Install: Not Professional
The initial sales pitch and install seemed good to go, but it was too good to be true. The crew that installed our panels drilled holes in the roof that should not have been drilled. They filled said holes with caulking and called it good, then lied to me saying they were "fixing some roofing nails." The holes lined up perfectly with the grid they had chalked on the roof. Doesn't take a rocket scientist to figure out they had made a mistake. Own it and I have much more respect, but to lie about it, then not fix it properly is an entirely other level of problem that one should be aware of.
I then noticed the same black caulk they used to fill the hole on my roof all around my pool decking, my patios, sidewalks etc. Let me tell you, that stuff does NOT come off! There were also holes, not marks, HOLES in my pool decking where they dropped materials, placed ladders, whatever. The hole they drilled into my Soffit to pull the electrical from my attic down to the electrical panels was left open, not caulked or closed off to keep bugs out, just left wide open. I had to have the Soffit fixed myself as they weren't going to be back for 7-10 days. There was a panel which was completely shattered upon arrival. They told me someone would be back the following week to replace the panel with a new one. It took them 3 weeks to get a new panel to my house. I took pictures of all the damages the install crew caused, submitted them twice to two separate folks and 3 months later I am still getting the run around on having all of the damages fixed.
Panel Production: Poor Quality, Poor Value, Not Responsive
This is just the start. The panels themselves seemed to work fine (minus one day) for the first 14 days, but then something happened that I could not explain and ever since the system has not been performing. I was producing and average of 110 kWh/d but for some unknown reason, it's producing an ave of 86 kWh/d, dropping down to the mid 50 & 40kWh ranges. So now I am 12 days from making my first solar payment and I am going to have to also make a payment to the utility company because Texas Solar Integrated can't treat those who have already paid for a system with the same level of care and handling they prior to signing on the dotted line. Now I'm not sure what has happened to my system for it to stopped purring like it did for that 16 days, but if I'm already not happy, what will this look like in 1, 2, 5, 15, 20 years. They say these panels have a 30-year warranty. Well that Warranty means shit if the company that installs them and then services them can't uphold their end of the bargain.
I have learned the original installation was done incorrectly. The envoy panels were wired incorrectly from the very beginning meaning the construction should not have been signed off on, so this the Loanpal clock should not have started when it did. I have pushed back on Texas Solar Integrated to make this right with Loanpal restarting the clock for a few different reasons so we shall see if they do the right thing.
I will update this review to keep the public up to speed with the integrity of this company.
Tech Services: Not Responsive
It can be 10 days before seeing a tech, and when one does show, he may only be here for 20-30 minutes and he's gone. If the system malfunctions 30 minutes later, which mine has, he doesn't come back, because why? Well because he's scheduled so thin that he can't possibly come back to show me the attention I deserve as a paying customer. I mean, they already got their thousands, right? So, the customer service of this company is horrible. I mean it's really, REALLY, horrible and I would not buy a system from this company if I could go back 3 months. I'm livid and if y'all are looking to spend money on a solar system, take my word for it, steer clear of Texas Solar Integrated. They are spread way too thin and cannot take care of the folks that are their customer base now.
