Powerhome is an American company, headquartered in Mooresville, North Carolina that specializes in solar energy and roofing services. We were founded in 2006 as Rescomm and in 2014 made the decision to rebrand ourselves as Powerhome Solar & Roofing. This change reflected our vision and the direction we wanted to take the company. That direction has helped us grow our company to consist of over 100 passionate employees and still counting.
We have also grown outside of North Carolina and currently operate in South Carolina as well as Michigan. In 2015 and 2016, Solar Power World magazine listed Powerhome as the No. 7 overall solar installation company in the U.S. We are also very excited that in 2016; We installed more solar energy systems than any other company in North and South Carolina.
Our strong growth is consistent with our vision to innovate both in how we operate our company and the level of service we offer our customers. This means that we are one of the few companies that do “everything.” Among our primary services, the company designs, permits, finances, sells, installs, maintains and monitors solar energy systems and panels for residential, commercial, utility, and government applications. We also sell, design, and install full roof applications for commercial and residential clients.
We also have a strong focus on making sure every job is done correctly – the first time. Unlike most of our competitors, we do not believe in hiring sub-contractors. Instead, we employ fully licensed electricians, and our team has unlimited GC license, several NABCEP licenses, and a GAF MASTER ELITE ROOFER.
Here at Powerhome our goal and mission is to help our customers have energy independence by selling renewable energy at prices below utility rates. While the power companies continue to raise rates and dictate what a customer owes for power, we believe strongly in offering customers a more practical option. We want our customers to save money day one while helping us create a clean future for our grandchildren.
Don’t rent your power own your power.
Own your power
I signed a contract with them but after I thought about it I canceled it and went with a different company. They wanted to put more insulation in my attic and I already have 20 in of insulation. They wanted to put insulating blanket on my heat pump hot water tank that I thought was unnecessary. They want to give me more LED lights and I have all LED lights in my house. The contract was for a 6K system at $31,000. I got a 9.9 K. system for $29,000. A person definitely needs to get at least three separate estimates before signing
I was told i would get a check for the rebate for 10,000 and was heavily persuaded into signing pointing out i would have 3 days to cancel if I felt it was not right. After reading bbb complaints the guaranteed check is not it's variable depending on what you make a year. Other red flags started to show in there contract so I emailed the cancellation contract in which he said was fine and so did the contract.
They tell me no we need a wet signature and that's the only way they will cancel it. That's not what the contract said though i tell them this and they cant just change a contract like that. I was told so what we can do what we want and will continue forward unless we have that within the 3 days the contact says. Got it cancelled though the BBB.
The loan company called today and explain that if the tax credit was not applied to the loan it would increase our payment by more than 100.00 a month. We had our solar panels installed Saturday and they told me they call to schedule the county to complete the inspection. We still have not got a call and when my husband followed up and asked if we can return the panels the representative said “nope.” And hung up on my husband. Until we have an inspection and have duke install the proper meter we can’t use the panels. They lied about the tax credit and the monthly cost of the loan.
Nice, polite, cool trucks with fancy stickers, big promises " YOUR ROOF IS PERFECT FOR SOLAR!" The sales people contacted the engineering team while they were here.."ALL O.K." "NO PROBLEM" "CAN DO!". I negotiated a price, sent 1/2 of the cash for the system....NEVER HEARD BACK FOR MONTHS!!!. This company says it has done large stadiums but for some reason they couldn't tackle my little 800 sf flat roof. I felt like a fool. I had architects, neighbors, builders, contractors all lined up to see my fancy solar system...I even contacted other folks around the country and neighborhood about their systems,..I did all the leg work with the local Historical folks. This company did nothing. NO follow up. I complained that I had been dropped. tried to contact board members, company owners, NO RESPONSE. I finally got my money back and an apology and offer to come back out and" re access the situation". I knew it was sounding like a classic bait and switch operation at this point and told them how disappointed I was in their ineptness, lack of professionalism, inability to communicate and false promises and bad contract. I never heard form those two nice sales people. or their "engineers "on the phone. I was a cash customer. BIG TIME DISAPPOINTMENT HERE. I was a yacht broker...can you imagine me taking an order for a new boat and several months later calling the owner who had paid 1/2 up front that his contract was no good and that their order for their new yacht was simply "canceled?"
Since the installation of our panels in January 2018, we have nothing but bad news from Power Home Solar. Our production was drastically less than what we were told. I have been trying to get them to deal with it for over a year. I just get bounced from person to person. They rarely return emails or calls. I have never written reviews online and almost never complain, but this company is the worst company I have EVER dealt with.
We went with Power Home Solar and Roofing for a new PV system and a new roof. We're located in Ohio. Overall, their customer service representatives were cordial and got back to our requests within a day. We had lengthy discussions via email on how to take care of issues that always come up with an investment of this size. The salesperson was knowledgeable about their products and seemed to genuinely enjoy his job (with such a ridiculous color of car you have to be... it was the same shade of green as their website logo). Overall the customer service is top notch.
However, they get a 3 from me due to a series of small errors and factors.
1. $4.40/W pre-subsidy cost, not counting the loan and the roof, which we'll pay off almost immediately. I didn't realize this at the time but that is waay higher than it needs to be, and our system likely won't pay for itself. This is definitely not a reasonable price for 2018 ($2.75 - $3.50). The marketing costs likely drove the cost up.
2. Left all their excess roofing supplies in our driveway. A representative said the PV installers would pick up the excess, but now we are told it's ours (and our responsibility to recoup the costs).
3. Probably due to the above, the roofing rates seemed higher than market price.
4. We don't get full access to the SolarEdge monitoring interface. This is likely normal for an installer, but I wished to look at the per-panel data so I could keep track of performance (and potentially invoke warranties) myself.
Ignoring the above issues, their crews came out and did their jobs, in and out within a day. Overall seemed like a well-polished, high-quality installation, but time always tells with those things. If you're more knowledgeable than I was at the time, definitely consider haggling with these folks.
I had Power Home Solar come out to the house for a quote, the presenter arrived on time and knew his stuff. Syeager, who did you eventually go with?
I requested a quote through EnergySage and within a couple hours Power Home Solar sent me a quote. After reviewing the quote, I asked them to revise the parameters of the quote and the turnaround time was great.
Unfortunately, I chose to go with another company because the value for the money and the quality of the materials were better.
My experience Has been very positive. They were flexible with scheduling the installation and showed up exactly when they said they were going to. They arrived at 8:30 and we completed with installing 18 panels and the entire system by 2 o’clock. The entire crew was professional and polite and answer any questions that I had. There was a problem with the nest thermostat but Herb and Shannon helped to take care of it. I am waiting for the local inspection and look forward to getting the system up and running.