5 Star Energy Pros - Profile & Reviews

these guys joffre and mathew do not care about your well being.. they will take your money and run. you will save yourself a ton of headache not dealing with human beings like these.

If I could give 5 star 0 stars I would
1) System was installed in December 2020 and you still didn’t have PG&E’s permission to operate your system then.
2) I paid for a 2000 AMP Main service panel upgrade and 5 Star installed 100 AMP, same as what I already had. They lied to me saying PG&E didn’t approve a 200 AMP upgrade. I called PG&E and they confirmed 5 Star Energy Pro never submitted a 200 AMP upgrade request. Instead they submitted a like for like panel upgrade.
3) They collected full payment from us in January of this year and it has been a nightmare dealing with them. They never return calls as they say they will “get back to us”. It does not take 9 months to correct this type if issue. Worst part is, this company hopes you just go away so they don’t have to fix their work. Stay away from 5 star Energy, they never contact you after they collect their money. I filled a complaint against their license with the California Contractors Board and Joffre told them he would contact me and never did, neither by phone nor email.
4) I'm having to pay NBT Bank for the solar panels on top of having to pay PG&E. It's a hassle.
4) All 5 star needs to do is make the corrections necessary for inspection to pass and pay the re-inspection fee.

Absolute shit of a company. I have had a contract with them since November. I have had panels on my roof since February. Still not operational. I have now had to pay 4 months worth of a loan payment on top of my PGE bulk because I cannot get a response from Joffree or Matthew. Absolutely scam. We will be filing a complaint with absolutely everyone possible and will be seeking legal action. Do not give them your business. Everything all the negative reviews have posted are spot on.