Solar Liberty

Let me start by saying I am not one to generally write product/company reviews but this one is over due. We had a system installed by Solar Liberty some four years ago and were really blown away with "experience". Starting with the people, both in the field and office who designed the system and patiently answered our many questions, and then with the installation pros who took justifiable pride in the quality of their work our expectations were exceeded. Not long after that I found out that Solar Liberty in addition to doing many of the areas big projects also rolls back some of the profits into systems for those less fortunate both here and abroad. It is truly my pleasure to recommend them as a company I would happily do business with again.

Horrible customer service. Communication gravely lacks with this company internally and externally. They fail to inform you that the contractors that they send to you are coming b/c the left hand doesn't know what the right hand is doing. The contractors then get to your house and ask you what size equipment did you order b/c the office failed to inform them of the task. Also please don't fall for the quick 2 to 3 day installation bit that they promise, b/c they will have to subcontract out half your job to two different companies that have to fit you in. (By the way they won't tell you that either!) The subcontractors don't like to work with them due to the lack of communication from the company. Do your homework!!! They will tell you anything to get your money. If i had to do it again I WOULD NEVER GO WITH THIS COMPANY!!!!!! Wish I take it down and drop it on their doorstep.

Very professional, polite and ultimately profitable down the road.

I am very pleased with the solar installation and power generation from our new system. When we had an issue with our power monitoring system we initially contacted the equipment manufacturer and were not able to get our issue addressed. Once we contacted Solar Liberty, they came out and the issue was addressed immediately! Great customer service! The only issue that I had was at installation the team indicated that they could not do it exactly like the engineer designed and asked me to sign off on a change to the design. I was not comfortable with changing what the professional had designed but I wanted the job done and the technician seemed to know what he was talking about so I did. I wish this could have been handled without me since I don’t have any engineering or installation expertise. That said, I have not paid for electric in many months and it seems our reserves will carry us through this winter so I am satisfied with our installation.

My 6.12 KW system became operational 5/19/2017. I was repeatedly assured that it would more than cover our yearly usage and that we could sell back our excess energy to the utility. Now, January 2020, over 2 1/2 years of operation, we are barely generating 2/3 of our usage. These numbers come from our NYSEG electric meter (usage 16424 generation 10767) which is the pay point. This will also lengthen the time required to break even covering the cost of the system. The estimates the sales rep used, were lower in usage and higher in generation than what we’ve actually experienced. Hence our disappointment. I’m suspicious that had the numbers been more accurate, it would’ve required a larger more expensive system that I wouldn’t have thought affordable. My total system cost $22,860 before a $2400 NYSERDA incentive. I have a pole mounted system; two poles 12 panels on each in my backyard. I adjust the tilt of the panels monthly to better access the sun angle thereby maximizing its generation. We are a household of two, my wife and I are both retirees and we frequently visit our grandchildren out of town. That is a time when we are generally able to bank Kilowatts, obviously more so in the summer than in the winter.

We looked at 2 solar companies and chose Solar Liberty because they knew what they were doing. Sales reps and office staff responded to our questions promptly and once the permits were all done installation was real quick and efficient. They said they'd be there on a specific day and they were. I don't see that kind of promptness and positive attitude often these days. Nice job. Clean and efficient. We are quite satisfied with the solar power except when it snows, no electricity is produced. I mistakenly believed the panels to be warm and they would melt the snow. Turns out not to be the case. I recommend Solar Liberty if you're in the market to put solar on your house.