Vivint Solar - Profile & Reviews

Primary Line of Business

  • Installer

Vivint Solar - Profile & Reviews

Primary Line of Business

  • Installer

Additional Services Offered

Additional Services Offered
  • Financing
  • Construction
  • Solar Repair & Maintenance

Why Work With Us

Why Work With Us

We’re using solar power to simplify your life, reduce your energy bill, and clean up the environment.

4 Reasons to Choose Vivint Solar

1. Simple and easy
We're with you every step of the way, from the initial plans to the permits and paperwork.

2. Save Money
Solar often costs less than energy from your average utilities, so you can save money.

3. 25-year warranty
We offer monitoring and protection on your solar panels so you can benefit from peace of mind.

4. Installation Included
Our crew has the experience and expertise to make sure your system is installed right.

Pick a Plan That’s Right for You
You should have better options when it comes to your power bill. That’s why we designed four unique solar plans to meet your unique needs. You choose how and when to save on your solar panels—we take care of the rest.

- Power Purchase Agreement (PPA)
- Solar Lease
- Solar Loan
- Solar Purchase

Our approach: A better customer experience.
That means 86-point quality inspections on our solar panel installation, and step-by-step support. It means we don’t outsource installations, and we don’t cut corners. Most importantly, it means you’ll never be left in the dark.

More About Us

More About Us

Founded in 2011, Vivint Solar provides homeowners with simple and affordable clean energy. We believe that going solar should be headache and hassle-free. That’s why we supply the solar panels, and take care of all the installation and maintenance—for little to no upfront cost.

We’re more than just a leading solar company. We’re an in-house team of 4,000 energy experts and innovators dedicated to improving the way you create power.

Technology Offered

Technology Offered
  • Solar PV
  • Energy Storage

Industry Affiliations

Industry Affiliations

Industry Endorsements

Industry Endorsements
  • LG Pro: Silver

Reviews from Our Community

Reviews from Our Community
30 Reviews
Write a Review
"Happy customer"
Reviewed Oct 21, 2019

From the start with the sales rep to the final install I have one word.. "Professional" . Very happy with all the personnel involved and not one scrap of debris when the installation was completed. Highly recommended for anyone needing a power plan such as this! Thanks again, Joe

Verified Installer
Response from Vivint Solar
Responded Oct 21, 2019

Thanks for your review! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We hope you continue to enjoy the benefits of clean energy for many years.

"Excellent Company to be part of"
Reviewed Oct 21, 2019

Excellent company.

"New customer"
Reviewed Oct 18, 2019

I am overall happy with my vivint experience. The whole team was very professional.

Verified Installer
Response from Vivint Solar
Responded Oct 18, 2019

We're thrilled you had a good experience, Leticia! Thanks for taking the time to share your feedback. We really appreciate hearing from you. Thanks for playing such an important role in our solar community.

"Installation"
Reviewed Oct 16, 2019

Today is installation day. I am so pleased with how the whole process is going thus far. My Vivant representative, Mack, has provided without a doubt excellent service. He is very friendly and has given my family update information about everything. He checks in regularly with us and answers all our questions.
Deciding on getting solar was somewhat of a mystery to me and my family. However, Mack explained everything which made our decision less stressful and comforting. We definitely appreciate his customer service part of the process.

Verified Installer
Response from Vivint Solar
Responded Oct 18, 2019

Your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.

"Installation"
Reviewed Oct 10, 2019

The installer arrived late then schedule and left with out telling me. I have no idea if the work was completed. He was friendly and did explain to me that someone should have call me to let me know that their was a delay. Somewhere their's a lack of communication. Cant rate value and quality if I don't know if the work is done.

Verified Installer
Response from Vivint Solar
Responded Oct 14, 2019

Thank you so much for letting us know. We are sorry this was your experience and we would love to look into this. Please send your address and review to online-reviews@vivintsolar.com. Thank you!

"Solar installation"
Reviewed Oct 07, 2019

Nate Lewis was very informative and awesome to work with. His crew was great and worked hard to get it done in one day. Nate was onsite during installation as well. Two thumbs up!!!

Verified Installer
Response from Vivint Solar
Responded Oct 08, 2019

Thanks for your review, Jared! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

"Solar installation"
Reviewed Oct 07, 2019

Excellent

Verified Installer
Response from Vivint Solar
Responded Oct 07, 2019

Thank you for your review. We are happy to hear that you had a great experience going solar with us.

"Solar Experience"
Reviewed Oct 07, 2019

From start to finish Vivant has been professional, caring and understanding. Kevin our rep from the beginning was always there answering any and all questions regarding the process. I would recommend Vivant to anyone interested in installing Solar in their home.

"Pleasant and easy"
Reviewed Oct 04, 2019

We chose Vivint and are very pleased with results - they were easy to deal with and the crew came yesterday to install the panels. Our rep Steve was easy to deal with and understanding of our concerns. We are happy the panels are in, and can't wait to start saving money!

Verified Installer
Response from Vivint Solar
Responded Oct 07, 2019

Your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.

"Well done#"
Reviewed Oct 02, 2019

Aaron Jacobson did a great job and followed thru on every stage. I will recommend his services to our neighbors and friends...
Bill

Verified Installer
Response from Vivint Solar
Responded Oct 03, 2019

This is awesome, Bill! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

"Selling And Insulation"
Reviewed Oct 02, 2019

The seller was Awesome installation Great

Verified Installer
Response from Vivint Solar
Responded Oct 02, 2019

We're thrilled you had a good experience, Jeffrey! Thanks for taking the time to share your feedback. We really appreciate hearing from you. Thanks for playing such an important role in our solar community.

"Fast and efficient"
Reviewed Oct 01, 2019

First of all I want to take a moment to thank Oscar Prado, he took the time to explain all the different options. He worked with my busy schedule to arrange a meeting. I want to thank Oscar prado and his team. It was a one day installation as he said.

Verified Installer
Response from Vivint Solar
Responded Oct 01, 2019

This is awesome, Victor! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

"Installation couldn't have gone any better."
Reviewed Sep 30, 2019

The installers were amazing. They came early in the morning, clearly explained what they were going to do, and gave us an estimate on how long it was going to take them. Well, they finished two hours ahead of schedule!. I will give them six stars if it were allowed,

Verified Installer
Response from Vivint Solar
Responded Sep 30, 2019

Your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.

"Vivint solar from sales rep to install"
Reviewed Sep 28, 2019

I have been quite pleased with Grant, who explained the Vivint program. I am at the point where I trust him, not easy for me and salespeople. The install went well yesterday, and I was impressed with the crew, which was efficient and seemed to enjoy each other. Was led by Robert. If the actual performance of the system works well, and closely replicates our normal usage, I will be very pleased. Since I have not used my system yet, I cannot rate on performance.

Verified Installer
Response from Vivint Solar
Responded Sep 30, 2019

Thanks for your review, Dave! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

"Great sales and service"
Reviewed Sep 25, 2019

John Hill has been spot on with everything he told us from the start to finish. Service was great they went about their job diligently, informing us along the way.

"Confusing."
Reviewed Sep 23, 2019

So far I am not impressed with my solar installation. The entire process has been confusing. There was definitely information left out during the presentation, or whatever you want to call it. I had to ask a ton of questions for clarification and it seemed like the sales guy was confused as well. I ended up learning more about the system and process through other people who have solar. I’m hoping to not have issues with the panels but unfortunately Vivint seems to have poor reviews so I’m scared I got scammed.

1 people found this helpful
Verified Installer
Response from Vivint Solar
Responded Sep 24, 2019

We're so sorry to hear this. We certainly don't want you to feel confused or frustrated. Our goal is to make going solar easy and enjoyable but sometimes we do make mistakes. If you have any questions please email us at online-reviews@vivintsolar.com and we would be happy to help you. Thank you for reaching out.

"Vivant install"
Reviewed Sep 19, 2019

The process went very smoothly and quickly. At this point the system is installed and waiting for inspection from the utility service. The install was done neatly and looks good. Everything had been open and above board so far.

1 people found this helpful
Verified Installer
Response from Vivint Solar
Responded Sep 20, 2019

Thanks for your review, Jim! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

"Great job."
Reviewed Sep 10, 2019

Workers came and got right to the job of installing the solar panels. They worked as a team. As soon as they finished they cleaned up and left no litter or trash behind. They were courteous, etc.

Verified Installer
Response from Vivint Solar
Responded Sep 12, 2019

This is awesome! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

"New panels"
Reviewed Sep 06, 2019

So far everything has went as planned

Verified Installer
Response from Vivint Solar
Responded Sep 09, 2019

Thanks for the feedback, Michael! We work hard to deliver the best solar experience possible. It helps that we have amazing customers like you. Thank you for choosing us as your solar provider! Keep up the good energy.

"Tremendously easy experience"
Reviewed Sep 03, 2019

Couldn't be happier with the decision to install solar and have been incredibly impressed the the professionalism and genuine transparency of my rep Sam Blyth. Every step has been easy and in person. The install was quick and efficient- Sam went so far as to buy the crew and I lunch that day which is above and beyond. It is rare you find a company that cares about their reputation as much as Vivint seems to and it makes me want to be a good advocate for you- and the earth. Thanks for helping me see the (sun)light!

Verified Installer
Response from Vivint Solar
Responded Sep 05, 2019

Thanks for your review, Amanda! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We hope you continue to enjoy the benefits of clean energy for many years.

"Good service"
Reviewed Sep 03, 2019

They installed the panel and left everything clean

"Happy and Satisfied"
Reviewed Aug 30, 2019

Overall absolutely love it. Great customer service and they took the time to talk to us about the different programs they have and help us determine which one was right for us..

Verified Installer
Response from Vivint Solar
Responded Sep 05, 2019

Thanks for your review! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

"What to expect."
Reviewed Aug 28, 2019

The installation was on time and brief. The installers were courteous and knowledgeable. There was a period of less than 30 minutes that the power had to be shut off for safety reasons. There was also lots of noise from the roof. My poor cat hid under the table for most of the installation. All that being said, I would recommend getting Vivint solar. Not just for the Earth's sake, but it will also increase the value of you home.

Verified Installer
Response from Vivint Solar
Responded Aug 28, 2019

Thank you for sharing your story! Our aim is to provide the best solar experience possible, and we're so happy to hear that yours went so well. Thanks for doing your part for our planet! We love having you in our solar community.

"Amazing experience"
Reviewed Aug 14, 2019

Michael Justice was amazing. His communication and follow up skills is a great example of customer service. From start to finish I felt comfortable. Michael and the team that did the install were great. Definitely spreading the word out to friends and neighbors.

Verified Installer
Response from Vivint Solar
Responded Aug 28, 2019

Thanks for the feedback! We work hard to deliver the best solar experience possible. It helps that we have amazing customers like you. Thank you for choosing us as your solar provider! Keep up the good energy.

"Proud Solar user"
Reviewed Aug 13, 2019

Jordan and Kimmy were great. Explained the benefits and showed me the savings. All the worked performed was done professionally, everyone was extremely friendly and courteous. Looking forward to the system becoming operational. Awesome customer service and I will be reccomending as many people as possible.
RJohnson

Verified Installer
Response from Vivint Solar
Responded Aug 28, 2019

Thanks for your review! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We appreciate your recommendation. We hope you continue to enjoy the benefits of clean energy for many years.

"Solar is for me"
Reviewed Aug 08, 2019

Very happy with the reps , very knowledgeable and very nice people, the installation was a breeze, the men were professional and I’m very happy with Vivint overall, excellent company and thank you

Verified Installer
Response from Vivint Solar
Responded Aug 28, 2019

Your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.

"Performed promptly and as promised"
Reviewed Jun 12, 2019

I am very satisfied with everyone at Vivint Solar. They offered a favorable price, we responsive to my requests, did the installation promptly after permitting. No complaints here

1 people found this helpful
Verified Installer
Response from Vivint Solar
Responded Aug 28, 2019

Thanks for your review, Pete! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

"likes"
Reviewed Jan 29, 2019

like like like like like like

1 people found this helpful
Verified Installer
Response from Vivint Solar
Responded Aug 28, 2019

Thank you for your review. We are happy to hear that you had a great experience going solar with us.

"Good decision"
Reviewed Jan 17, 2019

Thiago stopped by my house early 2018 offering solar, the bills were pretty high with Eversource so I decided to move forward. It’s been a great experience so far. Thiago took care of everything for me, updating me periodically on the process. I’ve had my system turned on for almost a year and saving a good amount. Even recommended Thiago to a good friend who now has solar as well.

1 people found this helpful
Verified Installer
Response from Vivint Solar
Responded Aug 28, 2019

Thanks for your review! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for doing your part to take care of our earth.

"RUN AS FAR AWAY FORM VIVINT AS YOU CAN"
Reviewed Sep 21, 2018

The sales person, Dan, was very informative & explained each step of the installation process. A snag was reached with the rafters of the roof going in a different direction than other houses. I live in an old house so why this problem was new for Vivint was a bit strange but let's move on. The design engineers come up with a design based on photos, the roof being PHYSICALLY INSPECTED (& when I say physically inspected, I'm saying that somebody walked around on my roof & marked where the panels would GO), etc. The installers come out on 3/29/18 & were pleasant, thorough & clean. They even laid out the 'criminal scene' yellow tape across the yard. I ask at the end as they were wrapping up if everything went well & of course, I was told that it was great & all I needed to do (or so I was told) now was get the city inspection followed by the electric company. I believed them and signed my name to the 'dotted line'. HUGE MISTAKE. I wait WEEKS for the city to contact me.. maybe someone from Vivint to tell me what the status was... nothing.

On April 3, Nate from Vivint calls & wants my opinion & I said I'm still waiting on the city but the installers were nice, etc. He asked me if I had any questions & I said I had one: Why wasn't Vivint a member of the BBB? Nate said he would get back with me. At that point, I start to second guess my decision but it's too late now so I have to ride this baby out.

On April 16, I text Dan & ask him to check on things. Now at this point, Dan's job is done because my name is on the contract & the panels are up. He said he'd check with the office when he gets there. In the meantime, I call the city & I'm told that they have been waiting on ME to call them for an inspection. I get angry because I know I didn't misunderstand what I was told by Vivint. I call Vivint customer service & I'm told that my account is in what is called 'permit review.' I have no idea what that means. Dan texts me within an hour of that call & says there is a problem with my attic roofing. 'Permit review' means 'attic roofing!' WHO KNEW??? I now know that when the installers told me that all was well & I was to wait on the city, I was lied to.

Randy in customer service tells me he will call the operations manager. In short, my attic roof has some instability. The installers got permission to install the panels differently onsite & the operations manager is waiting on a design team to get approval, blah, blah, blah. The fact that I have been waiting on the city since March 30 when, in fact, no one was going to arrive is lost on Randy. He saw nothing wrong with somebody from Vivint not telling me the truth from 3/29 onward. I ask to speak to his manager & he hangs up on me. I call back.

This time I get a guy who tells me that yes, I was supposed to wait on Vivint to get back in touch with me for another inspection. He has no idea why I was told the city was my next step but yup, I was supposed to wait on Vivint to contact me. How was I to know that that was what I was supposed to do? He has no idea. That's what Vivint customers are suppose to do. They just wait without question and he's amazed (like other customer service people at Vivint) that I would question this. I ask for the operation director's name.. whoever it is over the last few weeks that has been determining the stability of my roof. Due to privacy issues, that name is to remain secret. I not only understand that but I don't blame that person one iota. I also told him that I'm still waiting on Nate from 4/3 to return my call.
In JUNE, I’m told that a contractor will come out and check on the attic. In JUNE, the city inspects the panels. As of September, 2018, no contractor has ever shown up or called me. The panels were turned on 89 days after installation.

I have had the panels for three months. They are working fine, according to Vivint. I now have a payment due monthly on the panels and I now have experienced DOUBLE the electric bill for the past 3 months compared to a year ago. Broken down, that's $115 a month for the panels and another $250 a month for electricity. I don't use gas. I'll take this opportunity to point out that it's just me, 3 dogs and a guinea pig. I called the electric company and they, like Vivint, state the equipment is working fine.
If I had known that my electricity bill would double compared to a year ago then no, I would never have gotten the panels. If I wanted to pay on the loan and get the panels actually removed, that'll be $3600 in addition to the loan payment. I'm now stuck between the proverbial rock and a hard place, as they say. Both my sisters have panels and they have no problems with them. So the bottom line is: either don't get panels or don't go with Vivint.

11 people found this helpful