Vivint Solar - Profile & Reviews

Primary Line of Business

  • Installer

Vivint Solar - Profile & Reviews

Primary Line of Business

  • Installer

Additional Services Offered

Additional Services Offered
  • Financing
  • Construction
  • Solar Repair & Maintenance

Why Work With Us

Why Work With Us

We’re using solar power to simplify your life, reduce your energy bill, and clean up the environment.

4 Reasons to Choose Vivint Solar

1. Simple and easy
We're with you every step of the way, from the initial plans to the permits and paperwork.

2. Save Money
Solar often costs less than energy from your average utilities, so you can save money.

3. 25-year warranty
We offer monitoring and protection on your solar panels so you can benefit from peace of mind.

4. Installation Included
Our crew has the experience and expertise to make sure your system is installed right.

Pick a Plan That’s Right for You
You should have better options when it comes to your power bill. That’s why we designed four unique solar plans to meet your unique needs. You choose how and when to save on your solar panels—we take care of the rest.

- Power Purchase Agreement (PPA)
- Solar Lease
- Solar Loan
- Solar Purchase

Our approach: A better customer experience.
That means 86-point quality inspections on our solar panel installation, and step-by-step support. It means we don’t outsource installations, and we don’t cut corners. Most importantly, it means you’ll never be left in the dark.

More About Us

More About Us

Founded in 2011, Vivint Solar provides homeowners with simple and affordable clean energy. We believe that going solar should be headache and hassle-free. That’s why we supply the solar panels, and take care of all the installation and maintenance—for little to no upfront cost.

We’re more than just a leading solar company. We’re an in-house team of 4,000 energy experts and innovators dedicated to improving the way you create power.

Technology Offered

Technology Offered
  • Solar PV
  • Energy Storage

Reviews from Our Community

Reviews from Our Community
7 Reviews
Write a Review
"Amazing experience"
Reviewed Aug 14, 2019

Michael Justice was amazing. His communication and follow up skills is a great example of customer service. From start to finish I felt comfortable. Michael and the team that did the install were great. Definitely spreading the word out to friends and neighbors.

"Proud Solar user"
Reviewed Aug 13, 2019

Jordan and Kimmy were great. Explained the benefits and showed me the savings. All the worked performed was done professionally, everyone was extremely friendly and courteous. Looking forward to the system becoming operational. Awesome customer service and I will be reccomending as many people as possible.
RJohnson

"Solar is for me"
Reviewed Aug 08, 2019

Very happy with the reps , very knowledgeable and very nice people, the installation was a breeze, the men were professional and I’m very happy with Vivint overall, excellent company and thank you

"Performed promptly and as promised"
Reviewed Jun 12, 2019

I am very satisfied with everyone at Vivint Solar. They offered a favorable price, we responsive to my requests, did the installation promptly after permitting. No complaints here

1 people found this helpful
"likes"
Reviewed Jan 29, 2019

like like like like like like

1 people found this helpful
"Good decision"
Reviewed Jan 17, 2019

Thiago stopped by my house early 2018 offering solar, the bills were pretty high with Eversource so I decided to move forward. It’s been a great experience so far. Thiago took care of everything for me, updating me periodically on the process. I’ve had my system turned on for almost a year and saving a good amount. Even recommended Thiago to a good friend who now has solar as well.

1 people found this helpful
"RUN AS FAR AWAY FORM VIVINT AS YOU CAN"
Reviewed Sep 21, 2018

The sales person, Dan, was very informative & explained each step of the installation process. A snag was reached with the rafters of the roof going in a different direction than other houses. I live in an old house so why this problem was new for Vivint was a bit strange but let's move on. The design engineers come up with a design based on photos, the roof being PHYSICALLY INSPECTED (& when I say physically inspected, I'm saying that somebody walked around on my roof & marked where the panels would GO), etc. The installers come out on 3/29/18 & were pleasant, thorough & clean. They even laid out the 'criminal scene' yellow tape across the yard. I ask at the end as they were wrapping up if everything went well & of course, I was told that it was great & all I needed to do (or so I was told) now was get the city inspection followed by the electric company. I believed them and signed my name to the 'dotted line'. HUGE MISTAKE. I wait WEEKS for the city to contact me.. maybe someone from Vivint to tell me what the status was... nothing.

On April 3, Nate from Vivint calls & wants my opinion & I said I'm still waiting on the city but the installers were nice, etc. He asked me if I had any questions & I said I had one: Why wasn't Vivint a member of the BBB? Nate said he would get back with me. At that point, I start to second guess my decision but it's too late now so I have to ride this baby out.

On April 16, I text Dan & ask him to check on things. Now at this point, Dan's job is done because my name is on the contract & the panels are up. He said he'd check with the office when he gets there. In the meantime, I call the city & I'm told that they have been waiting on ME to call them for an inspection. I get angry because I know I didn't misunderstand what I was told by Vivint. I call Vivint customer service & I'm told that my account is in what is called 'permit review.' I have no idea what that means. Dan texts me within an hour of that call & says there is a problem with my attic roofing. 'Permit review' means 'attic roofing!' WHO KNEW??? I now know that when the installers told me that all was well & I was to wait on the city, I was lied to.

Randy in customer service tells me he will call the operations manager. In short, my attic roof has some instability. The installers got permission to install the panels differently onsite & the operations manager is waiting on a design team to get approval, blah, blah, blah. The fact that I have been waiting on the city since March 30 when, in fact, no one was going to arrive is lost on Randy. He saw nothing wrong with somebody from Vivint not telling me the truth from 3/29 onward. I ask to speak to his manager & he hangs up on me. I call back.

This time I get a guy who tells me that yes, I was supposed to wait on Vivint to get back in touch with me for another inspection. He has no idea why I was told the city was my next step but yup, I was supposed to wait on Vivint to contact me. How was I to know that that was what I was supposed to do? He has no idea. That's what Vivint customers are suppose to do. They just wait without question and he's amazed (like other customer service people at Vivint) that I would question this. I ask for the operation director's name.. whoever it is over the last few weeks that has been determining the stability of my roof. Due to privacy issues, that name is to remain secret. I not only understand that but I don't blame that person one iota. I also told him that I'm still waiting on Nate from 4/3 to return my call.
In JUNE, I’m told that a contractor will come out and check on the attic. In JUNE, the city inspects the panels. As of September, 2018, no contractor has ever shown up or called me. The panels were turned on 89 days after installation.

I have had the panels for three months. They are working fine, according to Vivint. I now have a payment due monthly on the panels and I now have experienced DOUBLE the electric bill for the past 3 months compared to a year ago. Broken down, that's $115 a month for the panels and another $250 a month for electricity. I don't use gas. I'll take this opportunity to point out that it's just me, 3 dogs and a guinea pig. I called the electric company and they, like Vivint, state the equipment is working fine.
If I had known that my electricity bill would double compared to a year ago then no, I would never have gotten the panels. If I wanted to pay on the loan and get the panels actually removed, that'll be $3600 in addition to the loan payment. I'm now stuck between the proverbial rock and a hard place, as they say. Both my sisters have panels and they have no problems with them. So the bottom line is: either don't get panels or don't go with Vivint.

8 people found this helpful