ION SOLAR

This company calls me incessantly. I don't know where they got my my number, but I get both text messages and phone calls daily. They call me "John" as if I've done business with them before, but my name is not John, and I have never done business with them or requested a quote from them. I tried blocking the number they call from, but it changes every time. I reply to text messages with "STOP" but I continue to get text messages from them. I finally gave in and called them back at the number they gave me and asked that they remove my number from their list. When I asked them to verify which number they would add to their do not call list, they read off the number that I called, the number that THEY GAVE ME! With sales tactics and incompetence like that, there's no way I would ever do business with them. Besides, I already have solar!

It took 11 months to install from start to finish after I was told it wouldn't be more than 4 months. From the day I signed, I had problems. Engineer dept didn't include shutoff switch to the county after they included them in the plans sent to me. Inspections scheduling told me to be here all day knowing inspectors were not coming. Installation installed equipment that was not supposed to be installed, (again, in the plans). Every dept had problems until I got with Matthew Santiago who go the project to completion. Then I got to the Finalization team who is supposed to get me all my rebate paperwork to submit to state. All the paperwork was blank and that was a whole other ordeal. I will give this advise. Don't use this company!

Ruined my son’s roof and he is stuck to pay for it. No integrity and treat Veterans like they are no one.No help and no options, BEWARE!!

My experience with Ion Solar has been an absolute disaster, and I strongly advise against using their services. What should have been a straightforward second solar installation has turned into a three-month-long nightmare of incompetence, poor communication, and unresolved issues. Our ordeal began in early May with the first of many rescheduled appointments due to "unavailable parts." The actual installation started on May 13th, only for the crew to realize they had the wrong size breaker box after working all day. This was the beginning of a frustrating cycle of canceled appointments, often with little to no notice. We were repeatedly asked to prepare for a significant power outage that never happened, causing major disruptions to our schedules and my wife's business, which she runs from our garage. The communication has been abysmal. Despite having pre-approved HOA documents, we received redundant requests for them. A senior project manager was assigned to our case, but this has not improved the situation. She has canceled appointments, sent irrelevant texts, and even referenced the wrong solar company on multiple occasions. Her proposed solution to our significant inconvenience was a meager gift card for dinner. To make matters infinitely worse, we recently discovered that our existing solar panels were turned off on May 14th, the very first day the Ion crew was on-site. This means that during the hottest months of the year, we have been without our primary source of solar energy, leading to an unexpectedly high utility bill. When I brought this to the project manager's attention, she had the audacity to claim it was my fault for not noticing sooner. As of today, July 14th, our new solar panels are still not installed. Our garage has been left with large, unrepaired holes in the drywall and cracked stucco from the work that was done. We chose Ion Solar for a second time because our first experience was so positive. This time, however, has been a complete and utter failure on every level. The lack of planning, poor execution, and dismissive customer service are appalling. These last three months have been hell. Do not make the same mistake we did. Do not use Ion Solar.

Horrible experience, so far. Took forever to get installed. Multiple teams started and stopped before it finally got done. The only reason it got done was my loan preapproval was about to expire. Everything got installed and still took 3 months to get stickers for the boxes and Aep approval. After all of that mess, 9 months later I have a brown spot in my ceiling in a bedroom, called Ion to come out. They sent an inspection team in about 2 weeks after the call and photos were sent. They go to attic and come down and said the roof looked improperly installed. They showed me photos of black mold growing on the plywood in areas, I let them know I bought the house less than 3 years ago with a full inspection. After showing them reports they agreed to climb on the roof and look. After about 10 mins all 3 team members said it was a Ion Solar issue the panels were installed the “old way” directly under the singles. This wasn't the total issue, the real issue was they did not seal anything. So I have 19 solar panels shoveled under the shingle and no sealant anywhere and the rain has been going into my attic. 24 Hours later no response or anything from Ion Solar. I have never sued anyone or wanted to. but a lawyer maybe needed soon.

I have multiple leaks in my roof now and ION believes that waiting a week with water dripping through the ceiling is acceptable. If you have an issue, don't expect a quick response or for it to be fixed in a timely manner. I am doubtful the issue will be fixed properly (if at all) and what untold damage is being done while water pours into my attic. I will gladly update my review if ION gets this resolved quickly and I have had a case open since last week that has not been addressed.