South Coast Solar LLC

This positive review is to recognize the superb efforts by the team at South Coast Solar in helping get a warranty replacement project completed in Columbia, SC. After being contacted by Sun Power in September 2022, it took a very long time for Sun Power to approve the warranty replacement project for new solar panels. However, in May 2023 when Robert Suggs and Ashley Shuler got involved, they were able to expedite the approval process for completing this project. Yes die I’m online I’m doing I’m The removal of the old panels was completed June 12 and the installation of the new panels was completed June 13 and June 14. Thanks to the team (Chris, Billy, Jon, and Beau) who did a superb job removing the old panels and installing the new panels. They displayed exceptional workmanship and outstanding customer service during the completion of the project. Therefore, a job well done by ALL of the above mentioned employees. We will highly recommend South Coast Solar to our relatives, friends, and others. Robert & Adrienne Very Satisfied Customers

South Coast Solar did a great job working with us. Rebekah, our advisor, was very knowledgable, answered all questions politely and was quick to respond to emails. The team was also very prompt in responding to any questions during installation. Mandy was very responsive after installation and very polite with all calls and questions. Any concerns were resolved promptly and professionally. We are very happy with our system and definitely recommend South Coast Solar if you are thinking of installing solar panels.

Well after seeing my power bill go up I checked on my solar system on July 20th and found the system was no showing anything on the app so it showed it stoppped working on June the 26th on the app. So I reached out to South Coast Solar to let them know my system was down. I called and called and called. No one ever picked up or returned my messages. So finally on July 26th I sent an email and Chase emailed me back. I told him what was going on that my app showed no power being made and he told me he would get this over to Max. Well I get an email back that I have something wrong with my inverter and that it needs to be replaced and that it was approved for replacement and it would be $100 for replacement. So I called again because I wanted to know why I was being charged because I had clearly went over with Scott that I wanted 100% coverage and that was the whole reason I canceled with Renu energy and went with South Coast Solar because of the warranty. Never could get a call back on why the $100 charge. Finally I get an email saying solaredge only pays so much of the labor and "I'm on the hook" for the $100. Not really happy about the response but again no one will speak with me so I was like well the longer I wait to try and get someone the longer I will be putting myself on the schedule and my power bill will be more than $100 so just pay it so I can move on. After all that I asked when I'm going to have my appointment and I'm told the inverters are on back order with no ETA. So I reached out to solaredge showed NO ETA. So i had reached out to Scott and never heard anything back. So now we are in September. Been hit with two power bills over $300 and paying a Solar payment each month. So I reached out again to see what is going on at solaredge and showed no ETA. I asked the lady what are my options. Can I not just send you my bad to be repaired, can i not order one off line because multiple companies show them, or just pay for a newer one and get reimbursed. She was like no but why don't they just fix your system and use your inverter on another job down the road or reach out to other companies for repair. I was like I don't know why they dont do that. So again reached out again (still cant speak to anyone no return calls) to South Coast Solar about why can't we pull an inverter from another company, project, or get one somewhere else. Finally got a email back. Got nowhere with that. Now I'm even being told that when they finally get the inverter they are short staffed and don't even know when they would be out to install it. So now I can see I'm getting no help here. They don't care you making multiple pays to power and solar. Tells me he gladly quote me an inverter I can pay for. I was like what good would that do you just told me you dont have staff to even put it on. So I called my power company and reached out to a few other Solar companies and pretty much got the same thing of why don't they just fix yours and use your inverter on another job. So I reached out to solaredge and to let them know I had found another company to install another inverter for me and that I needed to change the address so I could make sure that the other company got the new inverter whenever they could finally get it built but at least my system would be going even though I was going to have to pay another company out of pocket now. After all that I spoke with solaredge that morning of September 28th to have address changed and they still showed no ETA......that afternoon an inverter shipped. Unfortunately the inverter goes to South Coast Solar. So solaredge actually reached out to let me know they would make sure I got scheduled that week or to get them to release the inverter. Well I guess they didn't get me on the schedule because they emailed back that South Coast Solar would release the inverter but would not ship it to Me that I had to come get it. What!???!!!!!?? Yep they would not schedule me or ship it to me. So I got with my other company to let them know I did have the inverter that I would only need it installed and they could keep there's but I needed to run to Columbia to pick it up. So I took Oct 5th off of work and I got up and drove two hours down to Columbia to pick up my inverter that they would not ship to me. I returned with the inverter and the new Solar company was waiting at the house. Looked over the inverter and checked over my wiring and panels. Showed me what each pair of wiring should be making. Talked about my whole system and adding battery backup. They made sure they didn't need anything else and had me down for schedule replacement. All I can say is make sure your Solar company will be there after the install. Makes sure you don't have to spend as much time as I have trying to get my system back up and going. Covid has been a nightmare for automotive supply but we have adjusted to continue to give customers the best service we can. Being in customer service for almost 20 years now I was surprised how they handled the whole thing. Some people don't have the extra money to make double payments or take off work. Really do your homework. Stop by the Columbia location. Make sure you know what your getting.

I started the install on my home on 5/2021. It’s now 8/2022 and they have still not finished the install. They can’t even give a date when they will complete the work. I have been scheduled and canceled many times now. If you want it solar this year. This is probably not the company for you.

I started the install on my home on 5/2021. It’s now 8/2022 and they have still not finished the install. They can’t even give a date when they will complete the work. I have been scheduled and canceled many times now. If you want it solar this year. This is probably not the company for you.

Signed a contract in November to have a completed system by February. It is now July and no one will call me back on when they will finish what they promised. I don't recommend them unless you like tons of excuses and broken promises.