American Array Solar and Roofing

The unpleasure project experience makes me have to say something to warn people avoid my situation. 1) Schedule. Signed contract in Feb'2025 with estimated completion date in April. Now is October, still keep pushing out schedule without clear completion date. 2) Signed contract with REC 460 panel and EV charger installation as promotion. Downgrade to REC 450 panel and keep "convincing" me, can't install EV charger or pay extra $2K for panel upgrade. Even it's true, still not receive price adjustment. 3) Communication. Very responsive before contract, but after contract signed and downpayment, expecting not response days or weeks. To be frank, the technicians are qualified people and I do understand due to Tax credit expiration soon, there may be part shortage or longer waiting time for inspection. But more than 8 months still not finish a 5Kw residential rooftop project?

We knew that American Array had reviews reflecting satisfied customers most of the time, but in their Yelp reviews, they had over 25% one and two star reviews, a red flag for us. So we were worried about signing with them through Energysage. For whatever reason, Energysage shows a much higher star rating for them than their Yelp record. After getting a reasonable quote from American Array and having conversations with the folks there in which they promised to assign an executive to assure our project didn't fall prey to the snafus that caused a number of those poor reviews, we signed a contract with them to do our solar/battery installation. Later, when we had problems, that executive was literally unreachable - his number had been given to someone else and he'd disappeared without a trace. Our project had a step that required PG&E approval to upgrade and move our main service panel to a nearby location from where it was. American Array did a very poor job of efficiently coordinating with PG&E to get the needed approval. PG&E directly criticized them for in communications with me regarding their often delayed responses and changing respondents, saying the application almost expired and would have had to be re-submitted with a 1 month delay. But they did finally get the PG&E approval. However, due to those and other engineering communication and design problems, the process took so long American Array had started no physical work at our house on the project 2 1/2 months after we signed the contract. The last straw for us was that, after PG&E finally approved our project, American Array found something they'd mispriced and wanted to increase the price of our signed contract. Instead, we cancelled our contract with them rather than pay more for poor execution. Given that no materials had been delivered and no work started, they returned our deposit minus a small pre-agreed engineering fee, but 2 1/2 months had blown by with little progress. We then had a company not listed on Energysage that we had previously talked to install the main panel, inverter and batteries and a second one install the solar panels. They quickly stepped in, and in the end, we got an excellent low price on the total system and a good job done by those two companies. I regret having to give American Array a low rating, as there are many people we dealt with there who mean well and sincerely are trying to do a good job - that's why we're giving two stars instead of one. We just found that, as I wrote in feedback to the company, something in the corporate structure or communication is too disorganized - seems broken. For us at least, there wasn't one person who seemed to know all the details of our project and who was assigned to actively and forcefully advocate for it - ie, ride herd on the process closely enough to make sure that everything was being done correctly, and in a timely way.

My install went pretty well, and it seems like the quality was decent, but I noticed a panel got damaged and have been trying to work through that for over 6 months. It's super hard to get them to even return my calls. Update: I have heard back and things are moving. I am happy with the planned resolution, just wish it had happened sooner, hopefully I just got unlucky.

I worked with various solar installers and consultants. American Array Solar and Roofing is one of the best companies with competitive pricing. I worked with Nicholas Garcia who is very responsive and listens to your needs. In case he does not have an answer, he will check with his management and other team and get back to you asap. I will definitely recommend Nicholas Garcia and American Array Solar. I started my search last year energysage and American Array Solar was my first choice but another company (nrg) made false promises and deviated me away from them. I wish I would have kept American Array Solar last year because I had very good loan for my project which was valid only till 12/31/24.

I am extremely appreciative of the great job American Array Solar did, both on re-roofing our home and installing solar panels and a battery wall. During the process of soliciting and evaluating quotes, Nichols at American Array was straightforward and responsive, being always available to provide more information or clarification. We were particularly interested in a provider that could handle both the re-roofing and the solar, but aside from that, American Array was among the most competitive on the solar pricing and also gave a great quote on the roofing. After signing the contract, it was easy to work with the project management team and the roofer, even as they had to work around weather issues. The onsite roofing team was professional and worked very fast and did a great job, including the cleanup, with the county inspection and sign-off going very smoothly. On the solar piece, the project management team was very helpful in addressing my many questions during the process. Again, with the weather issues and waiting for permit issuance, scheduling was a question mark, but once we had a schedule, American Array was great at sticking to it. Once again, the on-site team was extremely professional, diligent, and rapid, and they quickly addressed every small issue that came up. American Array was also great at working with the county to get the inspections performed. I was on-site to see the technician's interaction with both the building and fire inspectors, and he did a great job answering their questions. Everything passed muster. The fire department inspector was understandably extremely thorough and pushed hard, but the technician ended up educating him on how the system worked as required, so everything was fine. After that, American Array promptly got the application to operate in to PG&E, whose sign-off came quickly, and now we are fully operational. With the multiphase process, it seemed like it was taking a long time, but in reality, it all went very quickly, considering how important it is to get the roofing and solar installation done right. Great job, American Array - I'm so happy I was smart enough to choose you!

I had a failed solar water heater system that needed to be removed. This caused some delay as American Array Solar was not able to complete the instillation in one day as they had scheduled. They were able to remove the existing solar water system, replace many of the Monier Monray Tile roof tiles, and install all the solar panels in that first day. The completed system install is very clean with one conduit coming down from the roof and painted to match the color of the house, One additional conduit from the Tesla Power Wall to the switch box mounted inside the garage directly behind the Service entrance panel. Again very neat and clean insulation.