Chilicon Power - Profile & Reviews

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About Chilicon Power

Chilicon Power was founded in 2010 by two accomplished engineers, Dr. Christopher Jones and Alexandre Kral. Based in Southern California, Chilicon Power is a private company that has experienced tremendous growth over the past four years. Chilicon Power is dedicated to building the world's most technologically advanced solar system, along with providing excellent customer service.

Chilicon Power Reviews

6 reviews

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jason

Verified Customer

"Customer Sevice"

Reviewed Mar 31, 2021
Updated Apr 07, 2021

"Customer Sevice"

Reviewed Mar 31, 2021
Updated Apr 07, 2021

Customer service did start off shaky however they came through in the end with remote logging in to the system and helping with the programming. These micro-inverters can do much more than the average so be prepared for a steep curve. They need more tutorials online.

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RIVERAFREDERIED

Verified Customer

"CUSTOMER SERVICE"

Reviewed Mar 20, 2021

"CUSTOMER SERVICE"

Reviewed Mar 20, 2021

I HAVE THE SAME PROBLEM I'VE BEEN HAVING 2 OF MY PANELS THAT ARE NOT WORKING PROPERTLY IN TWO OCASSIONS AND RIGHT NOW I STILL TRYING TO CONTACT THEM BY PHONE AND EMAIL WITH NO RESPONSES.

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darrell_lacy

Verified Customer

"4 months of good experience"

Reviewed Feb 18, 2021

"4 months of good experience"

Reviewed Feb 18, 2021

Found chilicon when looking to buy American made equipment (mission panels). Installer had used before but mostly used other brands. This was a beautiful install , chilicon cables and cables snap together cleanly and it started up first time everytime.
I have had no problems so cannot comment on customer service but the gateway took a few weeks to arrive, I set up myself and love the remote access.

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patsull63

Verified Customer

"Customer Service Not a Priority"

Reviewed Oct 19, 2020

"Customer Service Not a Priority"

Reviewed Oct 19, 2020

The hardware is fantastic - when working. If you have a problem and need help: Good luck connecting with anyone at Chilicon in less than a couple of weeks. Their business has grown rapidly - but it seems that their customer service department has 1 or 2 people handling everything that comes in across the country.

My Gateway is constantly malfunctioning. They recently sent me an email with a list of potential technical fixes (I'm not a tech person) and a link to their customer support library. I guess I'm supposed to fix it myself. OK: I click on the link and my browser can't find their server. I tried my computer at work in case there was an issue with my home network. Same result. These kinds of things happen all the time with Chilicon.

I have lost well over 10% of my solar credits due to Chilicon's delays in responding to my problems this year.

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dan

Verified Customer

"Chilicon Microinverters are a great value!"

Reviewed Sep 09, 2020
Updated Sep 09, 2020

"Chilicon Microinverters are a great value!"

Reviewed Sep 09, 2020
Updated Sep 09, 2020

We have been installing Chilicon Microinverters for over a year now and they have been performing really well so far. I've been installing Enphase, APS, SolarEdge, and SMA inverters for years now but Chilicon is holding up well for the overall value. You get a 2:1 microinverter system with 25-year product warranty and monitoring. 2 solar panels to every 1 microinverter means fewer points of potential failure. We've had a few Enphase M215 Microinverters and SolarEdge optimizers fail but so far, no Chilicon issues. I like that the tech support team is right here in Simi Valley (Southern California). I'm seeing an overall better return for the customers when they choose Chilicon over some of the more popular, and more expensive, inverter options. I hope that other contractors give Chilicon a shot so they can grow their operations, reputation, and credibility. Currently, Chilicon does yet offer "labor reimbursement" like some of the larger companies but I hope they will add that benefit as they grow.

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Travis Sherman

Verified Customer

"Excellent company to work with"

Reviewed Apr 25, 2019

"Excellent company to work with"

Reviewed Apr 25, 2019

As a contractor we have been in awe by the customer service and quality of Chilicon Power. They are building units to LAST. Constantly sending out updates and improvements to make sure they are on the top of the chart. Truly 100% USA product.

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Why Work with Chilicon Power

Since 2010, Chilicon Power has been manufacturing the world's most technologically advanced solar system. The only 100% American made inverter, Chilicon Power has been growing rapidly over the past four years (1000% plus) as installers and homeowners have become aware of our superior product. We've recently launched the groundbreaking CP-720, the most powerful microinverter available. A twin inverter, it produces 720 watts of power- 360 per module- and is compatible with any panel on the market. The CP-720 is extremely cost effective, as well. In addition, our revolutionary monitoring system (the Gateway) leads the industry in both aesthetics and performance. Featuring a 7 inch touch screen with color graphics, the Gateway boasts an extremely robust PLC that has a 500 foot range and doesn't get knocked off by noise or interference. It also offers add-on features such as home security and consumption monitoring. The Gateway is, in essence, an all-in-one smart home hub. In summation, Chilicon Power manufacturers a high tech microinverter system at a competitive price, right here in the USA.