ReVision Energy

Reaching the service department by phone is impossible. After a week of incessant emails, i was called by a friendly but very indifferent employee telling me that it will take 3 months for someone to evaluate the system and maybe come out.

After doing some research in my area, there were 3 clear leaders based on available reviews. After quotations, it came down to GSS and ReVision Energy, both of which gave excellent proposals. Despite ReVision being slightly more expensive and having a longer lead time, they were offering the REC panels I wanted along with the Enphase microinverters. I also got a good feeling when talking to them, checking all the boxes, and were truly engaged without pressurizing a sale at all. The paperwork was simplified on my end with ReVision doing all the necessary submissions on my behalf. The onsite team of 4-6 worked for 3 days on the 28 panel 11.2kW installation, with the final commission and town inspection completed on the final day. The utility request was again made by ReVision and after a Twitter message to Eversource to speed things along, I was able to turn the system on for full operation within 12 days of completion of the install. I'm very happy with the quality of work and the interaction with the install crew and engineers. A small miscommunication with the office in the post-installation period proved the only annoyance but everything was resolved fine. I wouldn't hesitate to use ReVision again and highly recommend them.

I had an appointment on Jan 8 at 8 am I got up early to accomadate the appt. I got a call at 8:45 am that they weren't coming because someone called in sick and they didn't have anyone else to send I was terrible disappointed it seems to me I could have been notified earlier unfortunately do to my illness it is going to be difficult to reschedule

All of the people I dealt with at Revision Energy were extremely nice. The installation had a few minor glitches but they were resolved in a timely fashion. But getting the system communicating properly with the energy company (NStar) and with Solrenview and Mass-cec for SREC credits has been more problematic. In fact my system was on the roof, approved and ready to produce by the end of June 2014. I think that finally at the end of March my first SREC is in the system and ready to pay as of July 2015. There were times when I asked the correct questions (why don't I see a carryforward credit on my NStar bill when the system produces more than I am using) and was told it was ok and would show up when I started using more than was produced. It did not. But two months had gone by and we figured out that NStar had not properly processed the paperwork. NStar made the mistake but Revision did not follow up on my questions. In the end I got the credit but it required monitoring, multiple emails and phone calls. Likewise Solrenview was not set up properly and months later we discovered that Revision had not installed the correct meter to report generation. So while I really wanted to like Revision Energy and in the end I think the system is now set up and operating beautifully and totally as expected, it took a long time to get there.

Excellent communications with installers. Each of the 3 days it took for the installation, there was pre-work information on what was to be done that day and post-work, information on how the day went. Installers all provided good information when asked. Head installer seemed genuinely interested in making sure we understood how each step of the installation was done. Each of the 3 days it rained and was near-freezing but no complaints were issued!