"Good Company but need upgrades to Inverter and Software"
Reviewed Sep 17, 2019
I am writing this review after 8 months of my solar installation. I choose them as it was highly recommended by my friend. I was impressed at the beginning of how they took care of the installation process with all approvals from townships and how the job got done professionally. They were able to get the installation job done on time with no glitches. Things went smooth until we hit the summer.
However, after 6 months in summer during my vacation, the solar edge inverter broke down and the app on phone did not have any notification mechanism. I was under the assumption that the grid gets monitored by the company but no one notified from SEW. I noticed this only after 2 weeks that I had no power generation the whole month of July. When I made my first complaint, a technical person informed that he will have 2 replace the chip of the inverter. I had to wait for 3 weeks and finally, the day came, the chip replacement did not work and they had replaced the whole inverter. Finally, I had it replaced after 4-5 weeks. They installed a newer version of Inverter.
During this whole process, I had to pay my PSEG bills of about $550(peak summer) and lost about 2 SRECs at about $450. When I reached out on this to SEW they did not compensate in any manner and blamed the inverter company and they had no ownership. This made me very upset about going back and forth on this issue with no result.
My other biggest problem is the Software App on the phone, which does not alert you on any failures and you need to monitor it regularly.
Prior to this, I made referrals to my friends on this company but this situation left me with low confidence now on this company.
My strong suggestion to this company is to step up on Service aspects and perform the App upgrades.