Sunnova Energy Corporation - Profile & Reviews

As a loan company one would expect they would only care for if the system is working. If it was installed correctly and works properly. But not Sunnova. They are my loan provider. Not a lease, not an owner. Nothing more than a loan company. My install took place in December or 2020. Here we are in April of 2021 and they have yet to sign off on the install and “energize” my system based on their criteria. My system has passed federal and local inspection. The local net metering companies have signed off. Even the battery owners TESLA have stated they have no issues. But yet Sunnova won’t approve operations due to their own concerns. I have tried to contact them daily/weekly with no responses aside from they won’t approve. Their communication and logistics are flawed and failed. Unless you want a dictator do not do with Sunnova.

Great quality

The installation is quick they have awesome staff

Sunnova is quickly making me regret going solar. Been having production issues with my system that’s only 4 months old. Service technicians were scheduled to come last Tuesday between 4pm and 7pm and called me to cancel at the last minute. They told me it was being rescheduled for Friday between 10am and 1pm instead. I called them back to tell them that this appointment was no good for me and if they can come on Tuesday the following week instead. They said ok and that I was going to get an email confirmation with the new day and time. Later on that day I get an email to confirm appointment for the Friday which was the day I told them was no good for me. I called them again to cancel that appointment and make it for the following week instead. I also responded to the email saying that Friday was no good for me and to move appointment to Tuesday instead. Well Friday morning while at work I get a call from the service technician saying he’s outside my house and nobody’s answering the door. I told him he’s not supposed be there until Tuesday. When I called them to get answers on how this could happen and nobody could answer. It’s like talking to robots when you try to get answers with this company. A week later and they are still giving me the run a round and I haven’t gotten an appointment yet. I have seen a lot of terrible companies in my time but this one certainly takes the cake. Do yourself a favor and stay far far away

This is the worst experience I have EVER encountered!! I bought my home in October, NO ONE would send me a copy of the contract and with everything COVID it was e signed. I have called this company at least 10 times and EVERY time they have lied to me, the change the price you pay, they show you $62 a month and then bill you $77 a month and then lie 100 times when you call. There is NO customer service. And all they say is oh well your stuck for 25 years and there is NO option, RUN AND RUN FAST, NEVER TURN AROUND, THIS IS A SCAM, my neighbors electric bill is cheaper then this solar bill. RUN!!!!!!

So far, Everything has gone according to plan. My expectations have all been met or exceeded. I am very happy.

Have had the system installed for about 5 months now and its been working great. Sunnova delivered everything they advertised - great system and great service. If i had to complain about anything, i was disappointed with how long the install took - long, multistep process. But now that it is up and running, I'm very happy with it and would recommend it and recommend Sunnova.

The whole process was great, fast and professional. Saving money and accumulating Con Ed. credits has never been easier. Not to mention NY tax credit!

We had a overheating issue between our solar, electric and inside panel. Trinity took care of it immediately. Came out after 8 pm, replaced the Union, ordered a new main breaker and replaced it as well as the cable coming in from outside junction box to the inside panel.
The repairman has always been courteous, efficient and knowledgeable. I’m absolutely amazed at the service we are receiving.

I'm really not sure I am saving any money at all, between paying Sunnova and the actual electric company, I'd probably be paying the same thing if I had just said no and not gotten the solar panels.

I would have given 0 stars but their product does work. However, Sunnova has NO customer service. No one replies to emails or phone calls. Last year they installed the first portion of the solar panels needed for my all electric home. After some time I was able to see some savings in my electric bill but I was already aware that I would need additional panels. The sales person came back and we signed a contract to complete the installation. A few weeks later they told me they could not complete the installation because of NJ law regarding solar panels. After contacting the NJ department of energy I learned that the regulation Sunnova was referring to was not applicable to my situation. I sent them the specifics from the state of NJ and spoke to several people. However, nothing has come of it and now no one will return my calls or emails. It is a shame that I am left with a half done solar project. I would NOT recommend Sunnova!

This company is a joke AVOID THEM AT ALL COSTS. Their customer service is awful to deal with and they can't keep their stories straight. I have a roof leak where the wires penetrate my roof due to the sealant (probably putty) failing. On the website it states "25 year component, 10 year roof warranty". After multiple calls with them they are sticking to it only being a 1 year warranty on the roof. So now I have a roof leak that I can't even repair due to it being under the panels. If you are considering solar find another company that will value you as a customer. Its looking like the next step will be getting a lawyer involved.

Extremely pleased with the solar installation and reduction in our total bill.

Excellent service all around great value saved $100s

the service, the bills, everything has been as promised. I am quite pleased.

So far I'm Happy with Sunnova & they have done what they promised to do.

Sunnova in conjunction with Trinity Solar has delivered on every claim made. Easy access to system performance through my account is quite impressive. Even though I have only been associated with this company for a few months I am impressed with there performance.

Excellent company to do business with! They walk you through all the steps to apply for the solar system, explain in detail how it works and answer any questions you may have! Installation was done in two days, from start to finish! I am enjoying the savings on my electric bill, tremendously!

My experience with Sunnova has been great although I was nervous at the beginning they made the process so easy.

Excellent service, professional people.

Worst company.customer service. After calling the company to inform them that my panels has stopped producing, they told me that yes that they stopped producing in August but that they were working fine now. I told them that I just got a bill from my electric company really high and showing that they are not working at all,. Im not even considered as a solar client anymore. They give me a case number and told me that someone will contact me for a date and time. After I told them to take the opportunity that I was already on the phone and make the appointment right there they hanged up on me. I will be filing a complaint with the Attorney General and will take this to court if I have to.

The install was quick and painless, very professional andI love saving money!

At first I was emailed and even was sent a text message from the "Project Coordinator" about how "they will be working with me through the process" that was it, nothing else after or since. I had to wait weeks after signing contract constantly asking when it was to be started etc. Finally after installation, I was told parts were not working, but they would be out to fix. No date was given, workers just showed up one day, then left because I didn't answer door. I called and emailed and text as to why wasn't I given a window etc. (I have all emails and text msgs I sent) This company needs to work on clear communication and have a single POC for customers to be able to get thier questions answered.

They did good work. On time. Very frendly.

The experience dealing with Sunnova ( Trinity Solar) was amazing. Great customer service!!!

Trying to refi my home to take advantage of the lower mortgage rates and their process is so slow. First off, they need a $300 check or money order to be physically mailed to them which was not communicated until the Title Company got involved. Once the fee is processed, they quote 3-5 additional days to provide the UCC documentation. Does it really take that long?! If we lose out on the lower mortgage rates, I'm going to be pissed and might need to hire a lawyer to see if we have a case due to potential financial losses.

Sunnova energy is a very good solar company. They are doing a good job helping people in my neighborhood to go solar. It's high time for people living in providence to use renewable energy and help save the environment. Solar energy is clean renewable energy. Sunnova is helping residents of providence to use the sun to provide clean power for our homes which is great. We are doing our path to help save the planet.

We purchased our solar panels through Sunnova and are very happy with them and our electric bill!! We would like to give a big shout out to Dina who helped me through a couple issues we had and to Jeannette who was our salesperson and we couldn't have made it happen without her!!!

Update: My problem was resolved.

I am extremely dissatisfied with this company. We are trying to refinance our house and Sunnova is holding us hostage. They are trying to charge us $300 in order to re-file a UCC-1. They first told us that fee was what the county charges. Then they backtracked and said it was a combo of county fees and their fee to "process". Process what? A document that doesn't benefit me in any way and no where in my agreement with them is listed or mentioned. We asked them to waive the fee and said we would pay any county fees associated with it and they denied our request. We also asked them to provide a breakdown of how much of the $300 is for the county and how much is for them. Again, denied. If they expect their customers to pay ridiculous fees for no reason, they should put in their agreements. Which they didn't. $300 seems like a small amount to lose in order to maintain a good relationship with a long-term customer. If this is how Sunnova treats their customers, I will be taking my business elsewhere.

As indicated in the title, only time will tell.
Not knowing the process and the delays that it brought, I was quite anxious as to when it would be operating.
Having received another astronomical statement from ACE for this past month, means the system was still "offline" for my effects. And having received yours also indicates the short time I can actually is too short.
Possibly in 1 or 2 months I'll be able to give you an honest opinion of the system.

I WAS NOT TOO SURE ABOUT SOLAR PANELS, BUT I AM VERY HAPPY WITH THE SYSTEM. IT SEEMS TO PUSH COOLER AIR OUT THAN MY REGULAR AIR CONDITIONER. SO FAR I HAVE BEEN HAPPY WITH THE SYSTEM. I HAVE NOTICED DIFFERENCE IN THE MONTHLY BILLING, ABOUT $50.00 A MONTH LESS AND WEATHER HAS BEEN EXTREMELY UNUSUAL HOT THIS YEAR.

I had a previous bad experience with a solar company and I was not going to do anything ever again. However, the promises made to me during your presentation seemed very realistic and beneficial to me and I decided to take another chance. Your promises were kept and I am completely satisfied with the results.

Went from $400 a month to $52 a month!!!!
Hugh savings. Get it as soon as possible.

My dealings with Sunnova was and has been very upfront and honest about what my experience Would be like . And I am pleased to say that it has been a very excellent experience an We are very pleased with the complete process.

I installed solar panels on my house through Sunova, Really professional service and fast installation. I received my new electric bill from SDGE form $230 before to $35 this month. I haven't seen The solar bill but it should be much less than the difference from SDGE. I didn't spend a single dollar for this installation.

My solar has now been active for one month. The system is rated at 3.7 kilowatts per hour. The highest one hour production has been only 3.0 kilowatts for the whole month. They say they are monitoring it but they can't supply me an answer. I myself think that some of the panels installed are not producing their rated amount.

never got closed to production that was promised ,
then i didnt get any production for 15 months straight with their below standard service,
but sunnova billed me every month for the monthly electric

NEVER USE SUNNOVA THEY WILL RIP YOU OFF

I have been a customer for almost 2 years and this company has been nothing but a sour experience to say the least.
I have been trying to get in touch with a customer representative to tell my WHY I have 6 UCCs under my name when I only have 2 contracts? I want to refinance my house, but the bank will not allow it until there is an answer as to why these accounts are open. All Sunova has done is tell me to stay on hold, ignore my emails, or tell me their “bosses are in a meeting” and then ignore these issues.

I am a Sunnova solar account holder since June 0f 2016
Everything was fine until October 2019 when i reported that one of my panels may not be generating
power.
Eventually, in March 2020, a tech was sent to map the system and during this service one of the two inverters ceased to function. Since May of 2020, techs have showed up twice but without solving the problem. On August 14, 2020, two techs Showed up as scheduled to install a new inverter, telling me that it was an all day job. they left inside of one hour with no work done. I have one of two inverters working with 21 of 52 panels working. I have no luck when I call Customer service. I need help!
Account # EP 000837584

It has now been 2 weeks since enphase sent me an email that there is a production issue with my solar system. I first notified my installer, but they said sunnova won't let them do anything. So then I called into Sunnova. After a very long wait on the phone the person on the phone said they would open a case. for me. Said I would get a call in 2-3 days, which I didn't like since my system was having production issues. So I waited. it's now been 6 days. so I'm on hold, so far 25 minutes. And when I signed into my account I don't see a Case listed for my account. I guess I should have checked right away, but was hoping they were doing their job. My main array last generated power on 8/12/2020. I know if they would have let my installer work with me it would have been up in a day or two, at most.

When the system is working it's great. but if it takes over 2 weeks to fix problems that is a lot of lost power, and part of my SREC's.

System is very good,installation when great. But monitoring systems and so called customer service after the system in ,well you can for get about it. If you get a fault that will cause the system stop operating, good luck getting sunnova to respond. I tried e mail phone calls and nothing. System now down for 24 hrs and still no Customer service

Now I don't have to worry about my meats going bad or having to turn on the gas generator when the electricity goes. The smell of the generator made me sick.

Sunnova was a good company but Pura Energia retailers was very very poor in customer service

I love the fact that I got the solar system. Less money I have to pay out for electricity

My husband and I are truly amazed and blessed to have solar. Best investment we made.

YOUR WORKING WERE THE GREATEST PEOPLE EXPLAN EVERYTHING THEY DID .

Really bad customer service, took me 5 months waiting for a tech guy to review my system. On the billing they are always changing the reading of the previous year, how is that possible??? And now they say my production is almost 100%. Even when the system was not working for almost half of the previous year. C'mon

I can’t express how grateful I am for Suntuity Solar ! Very attentive and there customer service skill are outstanding! You want good service call Suntuity ! You won’t regret it !

My electric bills have tripled, I can not get anyone to help. TXU says I was never put on the program. My neighbor is getting bills for $11 and & $0. my bills have been $116.49 and $201.19. plus paying TXU and Oncor. I can not pay these bills. if I can't get help, I am going to the news media. Also, I never got my NEST thermostat.

Sharon Palomo
116 Volunteer Dr.
Arlington TX 76014

Just found that the amount of phone calls to be unnecessary , same message coming from 3 different areas... the right hand dosen't know what the left is doing.

Customer service isn’t the best, the rep that presented me with the services had an app that showed usage vs production. Now I believe the app is from the inverter company. But you have a have an account maybe for you by the service provider.... But Sunnova keeps pointing me back to the installer, and the installer points me back to Sunnova......

From the knock at my door by Juan to the completion of the installation to today Sunnova was friendly attentive and the whole process was seamless. Great product great installation and I am putting more into the grid then I am using offsetting my normal $$$ bill to $. I am so very thankful I opened the door and listened to the presentation.

Hello to all my beautiful people. I've been spending around $140 per month on grid power, and most of the cost was from the AC and the pool pump working every day.

One day, my neighbors were having a presentation with Suntuity representatives and had their solar installed. I already knew that solar was the way to go, so I heard the presentation and the part of leasing got my attention.

The teams were prepared and had the solar panels installed with no problems at all.

The leasing payments started at $93.44/mo and the first bill came to $12.61 for the first month.

I look forward to having the panels create an additional form of income and finally have the electric company send me money back, for the first time. Go solar guys. It's worth it...

I am writing this review to to notify you of the problem with refinancing your mortgage with Sunnova. In order to refinance your mortgage with Sunnova solar panels you need to send Sunnova a check for a 100 dollars. The 100 dollar check is for a subordination fee. The subordination fee is to send your loan officer the solar panel information. My problem with Sunnova was that I overnight the check for the subordination Fee through FedEx to Sunnova, and the check was lost delaying my closing. I called Sunnova several times and no one helped me. I request to speak to a supervisor and I never got in contact with one. Customer service for Sunnova refused to give me their full names. I regret getting these solar panels from Sunnova.

I was hesitant about getting solar for many years, but I finally took the plunge. The experience has been pleasurable, and even though I haven't seeing any savings yet, I expect to as the summer drags on.

Our sales person Harry was the best. Always available. The installation team great. The only problem was with the office staff. Rosa was not good at communicating . We had to call Harry to move things forward. We thought we were all set and then found out Eversource still had to install another meter. Disappointed that we lost 2-3 weeks of solar energy. All in all a great experience.
The “wrap” up part needs some work.

Great to finally have alternative source for electricity! All workers were professional. Showed up on time and went about their work efficiently. Kept me informed of what was done and next steps. Cleaned up after themselves.

Very good job. Even received a call to make sure I knew how to throw the switch. Thank you.

Sunnova cancelled contract twice because of the length of the installation. They did not respond to my emails I sent to the person they told me to contact.
It has been resolved but the process caused some unnecessary anxiety.

Great service.

HI, IT ALL WENT GOOD
IT TAKES A WHILE FOR IT TO ALL BE DONE.THAT WAS SAID TO US SO IT'S OK.NOW I'VE BEEN WAITING A LONG TIME ON THAT STIMULUS CHECK PROMISED FOR THE PURCHASE OF THE SOLAR PANAL

This is just what I need to have clean energy and save money. The whole process has been excellent.

Great

Our team was very, professional, knowledgeable, neat and answered all of our questions! So excited to go green and Save money!

Excellent work. Everything that was commits was completed quickly and very professionally.

Everything went well.

Trinity Solar and Sunova made it so simple for me to go Solar I would suggest it to all my friends and family!

I love the whole experience

During this difficult time Sonnovia was able to install and activate our new solar system. Now we are already seeing the savings through solar use.

I had a great rep come to my home. Kevin explained everything thoroughly. Highly recommended

Everything was quick, professional, respectful, tidy and everyone was fantastic to work with.
I gave 4 stars on value, because I know overall prices can be much lower... or at the least there should be volume type discounts for large systems (I have a crappy old truck parked in the driveway and a very nicely equipped one onthe roof!!

So far so good. Deal with confidence

Everything discussed from beginning to end correct and on time. Explanation of what happens, how solar feeds grid, impact on my current energy bill all very clear. We’re able to answer all my questions.

Sunnova via Trinity Solar had the best experience from the explanation of the solar plan to strategizing the panel placement, tips for tree removal to benefit direct sun etc.
what could be better is a near real time tracking of solar energy generated rather than a 48 hour lag. Enabling the app download and account set up on the last day of set up or turning on would be more ideal.
During the contract, I had to sign three times because the folks in contract review wanted my signature be a certain way rather than what’s on my license :) that part was interesting but caused me a delay of 3-5 weeks due to the back and forth.
Barring those feedback bullets, I’d recommend these two companies if you live in Rhode Island.

A good job from start to finish. Well explained at the beginning, which allowed me to make an informed decision. Paperwork was easily completed and understandable with any questions answered thoroughly. Installation was quick and clean, with no damage done to any part of my property. The only difficulty appeared at the end of the project when descriptions and drawings originally submitted to SCE didn't match up with what was installed. These problems were dealt with quickly by the company. Overall, I'm happy with the whole process.

good service

I like the web site and all the information available as I log in. It is easy to use and navigate.

Very responsive and proactive in getting through the design, permitting, and installation. Patient when they needed to deal with some permitting issues.

Everyone was very helpful in learning about the installation process, the operation as well as the financial information. The installation was well organized and the crew was neat and efficient. I look forward to reaping the benefits of solar power.

I’m very happy with the service, however one of my newly installed panels has a very noticeable white scratch across it and everyone asks what happened to it! I’d like to have it replaced - as I don’t think it’s good for your company’s reputation when people see it! It is working fine and producing energy, however it cosmetically looks awful! I’m hoping to have it changed for one not scratched ASAP! Thank you