Sunnova Energy Corporation - Profile & Reviews

HORRIBLE company. I inherited a Sunnova from the previous homeowner and it is TERRIBLY undersized and EXPENSIVE. The system does not produce enough solar energy and when they have you locked in to their 20 year contract you are TOTALLY screwed. I have called multiple times and want to know why other similar houses have bigger systems, why between my solar and energy bill combined I am paying more than other similar or even larger homes and what can be done. They always "open a case" but have NEVER once called me back. I called AGAIN today to check in and they just said, call our local partner Trinity Solar. They always make sure to remind you of the contract though and that you either buy it out or bend over. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE. Horrific customer service and just use the contract as a way to negate that the system sucks, they don't respond and changes can never be made without additional costs. I cannot wait until these things are gone. Praying a hurricane rips them off!

DO NOT DO BUSINESS WITH this company. They have no appreciation for the customer. I've had a problem with snow slides causing major damage to MY house and squirrels eating my roof due to SUNNOVAS leased panels. No one ever told me anything about snow and critter guards that I can have put up to protect their panels and my house for THOUSANDS of dollars at my expense. But don't worry their lease payment comes out of my bank account on time every month. This is the worst the worst company to deal with to try and resolve tour issues as a consumer. I am forwarding pictures of damages and the few email replies i get from them to better business and the news to get the word out, go elsewhere for this go green investment.

My system has gone down four times in the past year, once for a month. Service agents who take the call are courteous but provide a firewall to escalate an unsolved problem. Promises of a call back never happen.. I like the idea of solar but am sorry I got involved with this company.

I find it absolutely absurd that a company that gets reimbursed by the Federal government for green energy production only provides said service to the high class. God forbid you are actually a working class citizen with a few credit blemishes. I thought President Obama gave you these monies for the working class. Id give you a negative 5 if I could

I recently had Sunnova Solar panels installed and I've asked questions by email and never received a response

Is their any legal or other actions that can be taken to ensure I am not getting ripped off

They are listed as servicing Texas but when I called was told otherwise.

I have seen all types of solar loans/leases/PPA's and this one is a bad as they get. From their lack of customer service to their over production promises and their high rates, I see nothing good about this company.