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Get QuotesSunnova is a leader in residential solar, battery storage and system protection services, with customers across the U.S. and its territories. We are your source for clean, affordable, and reliable energy, with a simple mission: to power energy independence so our customers have the freedom to live life uninterrupted™.
125 reviews
This is the worst experience I have EVER encountered!! I bought my home in October, NO ONE would send me a copy of the contract and with everything COVID it was e signed. I have called this company at least 10 times and EVERY time they have lied to me, the change the price you pay, they show you $62 a month and then bill you $77 a month and then lie 100 times when you call. There is NO customer service. And all they say is oh well your stuck for 25 years and there is NO option, RUN AND RUN FAST, NEVER TURN AROUND, THIS IS A SCAM, my neighbors electric bill is cheaper then this solar bill. RUN!!!!!!
So far, Everything has gone according to plan. My expectations have all been met or exceeded. I am very happy.
Hello, Wayniac_NJ we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^TR
Have had the system installed for about 5 months now and its been working great. Sunnova delivered everything they advertised - great system and great service. If i had to complain about anything, i was disappointed with how long the install took - long, multistep process. But now that it is up and running, I'm very happy with it and would recommend it and recommend Sunnova.
Hello Jeremy. Tijerina, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^TR
The whole process was great, fast and professional. Saving money and accumulating Con Ed. credits has never been easier. Not to mention NY tax credit!
Hello PBlumkin, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^TR
We had a overheating issue between our solar, electric and inside panel. Trinity took care of it immediately. Came out after 8 pm, replaced the Union, ordered a new main breaker and replaced it as well as the cable coming in from outside junction box to the inside panel.
The repairman has always been courteous, efficient and knowledgeable. I’m absolutely amazed at the service we are receiving.
Hello Phishrman, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^TR
I'm really not sure I am saving any money at all, between paying Sunnova and the actual electric company, I'd probably be paying the same thing if I had just said no and not gotten the solar panels.
Thank you for reaching out, Keith Ramsey. We are very sorry to hear about your experience. We'll escalate your note to the appropriate department. ^TR
I would have given 0 stars but their product does work. However, Sunnova has NO customer service. No one replies to emails or phone calls. Last year they installed the first portion of the solar panels needed for my all electric home. After some time I was able to see some savings in my electric bill but I was already aware that I would need additional panels. The sales person came back and we signed a contract to complete the installation. A few weeks later they told me they could not complete the installation because of NJ law regarding solar panels. After contacting the NJ department of energy I learned that the regulation Sunnova was referring to was not applicable to my situation. I sent them the specifics from the state of NJ and spoke to several people. However, nothing has come of it and now no one will return my calls or emails. It is a shame that I am left with a half done solar project. I would NOT recommend Sunnova!
Thank you for reaching out, Maria V Palumbo. WE are very sorry to hear about your experience. We'll escalate your note to the appropriate department. ^TR
This company is a joke AVOID THEM AT ALL COSTS. Their customer service is awful to deal with and they can't keep their stories straight. I have a roof leak where the wires penetrate my roof due to the sealant (probably putty) failing. On the website it states "25 year component, 10 year roof warranty". After multiple calls with them they are sticking to it only being a 1 year warranty on the roof. So now I have a roof leak that I can't even repair due to it being under the panels. If you are considering solar find another company that will value you as a customer. Its looking like the next step will be getting a lawyer involved.
Hello Eric87665, thank you for reaching out. Will you please send a private message to resolutions@sunnova.com with your system ID # and contact number. An agent will contact you soon. ^TR
Extremely pleased with the solar installation and reduction in our total bill.
Thank you, Freehlingt! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^TR
Hello Osborneemseducation, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^TR
the service, the bills, everything has been as promised. I am quite pleased.
Hello Dhernandez127, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive to achieve. Thank you for your positive feedback and welcome to the Sunnova family! ^TR
So far I'm Happy with Sunnova & they have done what they promised to do.
Thank you for the 5- star review, Bec935. We are excited to welcome you to the Sunnova family! ^TR
Sunnova in conjunction with Trinity Solar has delivered on every claim made. Easy access to system performance through my account is quite impressive. Even though I have only been associated with this company for a few months I am impressed with there performance.
Thank you for sharing your story, MrHorne47! We work hard to make sure you understand every part of the service process. Welcome to the Sunnova Family!
Excellent company to do business with! They walk you through all the steps to apply for the solar system, explain in detail how it works and answer any questions you may have! Installation was done in two days, from start to finish! I am enjoying the savings on my electric bill, tremendously!
My experience with Sunnova has been great although I was nervous at the beginning they made the process so easy.
Thank you for the 5- star rating, frisco_sput. We work hard to make the switch to solar hassle-free. We are excited to welcome you to the Sunnova family! ^TR
Thank you for the 5- star rating, Crespo88. We work hard to make the switch to solar hassle-free. We are excited to welcome you to the Sunnova family! ^TR
Worst company.customer service. After calling the company to inform them that my panels has stopped producing, they told me that yes that they stopped producing in August but that they were working fine now. I told them that I just got a bill from my electric company really high and showing that they are not working at all,. Im not even considered as a solar client anymore. They give me a case number and told me that someone will contact me for a date and time. After I told them to take the opportunity that I was already on the phone and make the appointment right there they hanged up on me. I will be filing a complaint with the Attorney General and will take this to court if I have to.
Hello Pirorey12, thanks for bringing this to our attention. Will you please send us a private email to resolutions@sunnova.com with your system ID and phone number where we can reach you? Someone will reach out to you soon. Thank you. ^TR
The install was quick and painless, very professional andI love saving money!
Thank you for your note, Annahrn. We are excited to welcome you to the Sunnova family! Thank you for helping us convert more homes into energy-saving powerhouses. ^TR
At first I was emailed and even was sent a text message from the "Project Coordinator" about how "they will be working with me through the process" that was it, nothing else after or since. I had to wait weeks after signing contract constantly asking when it was to be started etc. Finally after installation, I was told parts were not working, but they would be out to fix. No date was given, workers just showed up one day, then left because I didn't answer door. I called and emailed and text as to why wasn't I given a window etc. (I have all emails and text msgs I sent) This company needs to work on clear communication and have a single POC for customers to be able to get thier questions answered.
Thank you for reaching out, brwnhornet1. We are very sorry for the experience and ordeal. Will you please send us a private email to resolutions@sunnova.com with your system ID and phone number where we can reach you? One of our agents will contact you soon.
Thank you for your note, Orbit. We are excited to welcome you to the Sunnova family! Thank you for helping us convert more homes into energy-saving powerhouses. ^TR
The experience dealing with Sunnova ( Trinity Solar) was amazing. Great customer service!!!
Thank you for your note, Brian. We are excited to welcome you to the Sunnova family! Thank you for helping us convert more homes into energy-saving powerhouses. ^IS
Trying to refi my home to take advantage of the lower mortgage rates and their process is so slow. First off, they need a $300 check or money order to be physically mailed to them which was not communicated until the Title Company got involved. Once the fee is processed, they quote 3-5 additional days to provide the UCC documentation. Does it really take that long?! If we lose out on the lower mortgage rates, I'm going to be pissed and might need to hire a lawyer to see if we have a case due to potential financial losses.
Thank you for reaching out, Rgarcillano. We are very sorry you had to go through this ordeal. We do appreciate your patience. One of our agents will contact you soon to help get this issue resolved. ^TR
Sunnova energy is a very good solar company. They are doing a good job helping people in my neighborhood to go solar. It's high time for people living in providence to use renewable energy and help save the environment. Solar energy is clean renewable energy. Sunnova is helping residents of providence to use the sun to provide clean power for our homes which is great. We are doing our path to help save the planet.
Thank you for your note, Coolmoe558. We are excited to welcome you to the Sunnova family! Thank you for helping us convert more homes into energy-saving powerhouses. ^TR
We purchased our solar panels through Sunnova and are very happy with them and our electric bill!! We would like to give a big shout out to Dina who helped me through a couple issues we had and to Jeannette who was our salesperson and we couldn't have made it happen without her!!!
Thank you for your note,Tequila_Rose69. We work hard to make sure you understand every part of the service process. Thank you for helping us convert more homes into energy-saving powerhouses! ^TR
Update: My problem was resolved.
I am extremely dissatisfied with this company. We are trying to refinance our house and Sunnova is holding us hostage. They are trying to charge us $300 in order to re-file a UCC-1. They first told us that fee was what the county charges. Then they backtracked and said it was a combo of county fees and their fee to "process". Process what? A document that doesn't benefit me in any way and no where in my agreement with them is listed or mentioned. We asked them to waive the fee and said we would pay any county fees associated with it and they denied our request. We also asked them to provide a breakdown of how much of the $300 is for the county and how much is for them. Again, denied. If they expect their customers to pay ridiculous fees for no reason, they should put in their agreements. Which they didn't. $300 seems like a small amount to lose in order to maintain a good relationship with a long-term customer. If this is how Sunnova treats their customers, I will be taking my business elsewhere.
Thank you for reaching out, Julie Cohen. One of our agents will contact you shortly to help get this issue resolved.^IS
As indicated in the title, only time will tell.
Not knowing the process and the delays that it brought, I was quite anxious as to when it would be operating.
Having received another astronomical statement from ACE for this past month, means the system was still "offline" for my effects. And having received yours also indicates the short time I can actually is too short.
Possibly in 1 or 2 months I'll be able to give you an honest opinion of the system.
Hello, Otoaos. We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience. If you need assistance we are here to help simply send us an email to resolutions@sunnova.com and an Issue resolutions specialist will reach out to you soon. Thank you ^IS
I WAS NOT TOO SURE ABOUT SOLAR PANELS, BUT I AM VERY HAPPY WITH THE SYSTEM. IT SEEMS TO PUSH COOLER AIR OUT THAN MY REGULAR AIR CONDITIONER. SO FAR I HAVE BEEN HAPPY WITH THE SYSTEM. I HAVE NOTICED DIFFERENCE IN THE MONTHLY BILLING, ABOUT $50.00 A MONTH LESS AND WEATHER HAS BEEN EXTREMELY UNUSUAL HOT THIS YEAR.
Thank you, Im7808! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^ IS
I had a previous bad experience with a solar company and I was not going to do anything ever again. However, the promises made to me during your presentation seemed very realistic and beneficial to me and I decided to take another chance. Your promises were kept and I am completely satisfied with the results.
Hello whjones2, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are happy to see your experience reflects what we strive for. We appreciate the positive feedback. ^IS
Went from $400 a month to $52 a month!!!!
Hugh savings. Get it as soon as possible.
Good morning richard.wolf55, thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
My dealings with Sunnova was and has been very upfront and honest about what my experience Would be like . And I am pleased to say that it has been a very excellent experience an We are very pleased with the complete process.
Good afternoon 1hjhawk, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
I installed solar panels on my house through Sunova, Really professional service and fast installation. I received my new electric bill from SDGE form $230 before to $35 this month. I haven't seen The solar bill but it should be much less than the difference from SDGE. I didn't spend a single dollar for this installation.
Good Morning Carlos Casana! We work hard to make sure you understand every step of the process. Thank you for helping us convert more homes into energy-saving powerhouses. Welcome to our Sunnova Family!^IS
My solar has now been active for one month. The system is rated at 3.7 kilowatts per hour. The highest one hour production has been only 3.0 kilowatts for the whole month. They say they are monitoring it but they can't supply me an answer. I myself think that some of the panels installed are not producing their rated amount.
Thank you for reaching out, Superman4664. We are very sorry to hear about your experience with rated kWh. We will escalate your note to the appropriate department. Can you please send us a private message to resolutions@sunnova.com email with your system ID and a phone number where we can reach you? ^TR
never got closed to production that was promised ,
then i didnt get any production for 15 months straight with their below standard service,
but sunnova billed me every month for the monthly electric
NEVER USE SUNNOVA THEY WILL RIP YOU OFF
Thank you for reaching out, Liatt8. We are sorry you had to go through this ordeal. We do appreciate your patience and one of our agents will contact you soon. Will you please send us a private email to resolutions@sunnova.com with your system ID and a phone number where we can reach you. ^TR
I have been a customer for almost 2 years and this company has been nothing but a sour experience to say the least.
I have been trying to get in touch with a customer representative to tell my WHY I have 6 UCCs under my name when I only have 2 contracts? I want to refinance my house, but the bank will not allow it until there is an answer as to why these accounts are open. All Sunova has done is tell me to stay on hold, ignore my emails, or tell me their “bosses are in a meeting” and then ignore these issues.
Good afternoon riverapablo100, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience. If you need assistance we are here to help simply send us an email to resolutions@sunnova.com and one of our Issue resolutions specialist will reach out to you soon. Thank you ^MP
I am a Sunnova solar account holder since June 0f 2016
Everything was fine until October 2019 when i reported that one of my panels may not be generating
power.
Eventually, in March 2020, a tech was sent to map the system and during this service one of the two inverters ceased to function. Since May of 2020, techs have showed up twice but without solving the problem. On August 14, 2020, two techs Showed up as scheduled to install a new inverter, telling me that it was an all day job. they left inside of one hour with no work done. I have one of two inverters working with 21 of 52 panels working. I have no luck when I call Customer service. I need help!
Account # EP 000837584
Hello jmaher702, thanks for bringing this to our attention. We are sorry to hear about the situation. We'll look into this issue right away and have your case owner provide you a call to further assist you. Thank you.^IS
It has now been 2 weeks since enphase sent me an email that there is a production issue with my solar system. I first notified my installer, but they said sunnova won't let them do anything. So then I called into Sunnova. After a very long wait on the phone the person on the phone said they would open a case. for me. Said I would get a call in 2-3 days, which I didn't like since my system was having production issues. So I waited. it's now been 6 days. so I'm on hold, so far 25 minutes. And when I signed into my account I don't see a Case listed for my account. I guess I should have checked right away, but was hoping they were doing their job. My main array last generated power on 8/12/2020. I know if they would have let my installer work with me it would have been up in a day or two, at most.
When the system is working it's great. but if it takes over 2 weeks to fix problems that is a lot of lost power, and part of my SREC's.
Good morning Ahuz, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience. If you need assistance we are here to help simply send us an email to resolutions@sunnova.com and one of our Issue resolutions specialist will reach out to you soon. Thank you ^IS
System is very good,installation when great. But monitoring systems and so called customer service after the system in ,well you can for get about it. If you get a fault that will cause the system stop operating, good luck getting sunnova to respond. I tried e mail phone calls and nothing. System now down for 24 hrs and still no Customer service
Good morning Popsredrover1, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience. If you need assistance we are here to help simply send us an email to resolutions@sunnova.com and a Issue resolutions specialist will reach out to you soon. Thank you ^IS
Now I don't have to worry about my meats going bad or having to turn on the gas generator when the electricity goes. The smell of the generator made me sick.
Hello nenadejunior423, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA
Sunnova was a good company but Pura Energia retailers was very very poor in customer service
Good morning crp417, Thank you for your feedback we use all of our customer comments to better our customer service programs. We will forward this feedback to our dealer and we do apologize for any inconvenience this may have caused. Thank you ^MP
I love the fact that I got the solar system. Less money I have to pay out for electricity
Good morning zilphasheppard, thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
My husband and I are truly amazed and blessed to have solar. Best investment we made.
Good morning shumm12, thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
YOUR WORKING WERE THE GREATEST PEOPLE EXPLAN EVERYTHING THEY DID .
Good morning fvcazares, thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
Really bad customer service, took me 5 months waiting for a tech guy to review my system. On the billing they are always changing the reading of the previous year, how is that possible??? And now they say my production is almost 100%. Even when the system was not working for almost half of the previous year. C'mon
Good afternoon ivankbc333,
Thank you for your correspondence, our records indicate that an Issue Resolution Specialist is working to address your concerns. We are working diligently to get this matter resolved.
The Issue Resolution Specialist assigned to your case will be in contact with you shortly to provide an update. Again thank you for your patience and for being a valued customer. ^MP
I can’t express how grateful I am for Suntuity Solar ! Very attentive and there customer service skill are outstanding! You want good service call Suntuity ! You won’t regret it !
Good morning cassie9310, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
My electric bills have tripled, I can not get anyone to help. TXU says I was never put on the program. My neighbor is getting bills for $11 and & $0. my bills have been $116.49 and $201.19. plus paying TXU and Oncor. I can not pay these bills. if I can't get help, I am going to the news media. Also, I never got my NEST thermostat.
Sharon Palomo
116 Volunteer Dr.
Arlington TX 76014
Hello Sharon, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience, One of our Issue Resolutions Specialist will contact you right away. Thank you ^OA
Just found that the amount of phone calls to be unnecessary , same message coming from 3 different areas... the right hand dosen't know what the left is doing.
Hello ampgaray, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience, if you could please send us an email to resolutions@sunnova.com with your system id/contact number we will look into this right away. Thank you ^OA
Customer service isn’t the best, the rep that presented me with the services had an app that showed usage vs production. Now I believe the app is from the inverter company. But you have a have an account maybe for you by the service provider.... But Sunnova keeps pointing me back to the installer, and the installer points me back to Sunnova......
Hellorandyborders2516, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to resolutions@sunnova.com we are here to help. One of our Resolution Specialists will contact you shortly.^OA
From the knock at my door by Juan to the completion of the installation to today Sunnova was friendly attentive and the whole process was seamless. Great product great installation and I am putting more into the grid then I am using offsetting my normal $$$ bill to $. I am so very thankful I opened the door and listened to the presentation.
Thank you for sharing your story tina.perez06! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^OA
Hello to all my beautiful people. I've been spending around $140 per month on grid power, and most of the cost was from the AC and the pool pump working every day.
One day, my neighbors were having a presentation with Suntuity representatives and had their solar installed. I already knew that solar was the way to go, so I heard the presentation and the part of leasing got my attention.
The teams were prepared and had the solar panels installed with no problems at all.
The leasing payments started at $93.44/mo and the first bill came to $12.61 for the first month.
I look forward to having the panels create an additional form of income and finally have the electric company send me money back, for the first time. Go solar guys. It's worth it...
Good morning Nelsonisok, Thank you for your positive feedback , we do appreciate your business, and welcome to the Sunnova family!. ^MP
I am writing this review to to notify you of the problem with refinancing your mortgage with Sunnova. In order to refinance your mortgage with Sunnova solar panels you need to send Sunnova a check for a 100 dollars. The 100 dollar check is for a subordination fee. The subordination fee is to send your loan officer the solar panel information. My problem with Sunnova was that I overnight the check for the subordination Fee through FedEx to Sunnova, and the check was lost delaying my closing. I called Sunnova several times and no one helped me. I request to speak to a supervisor and I never got in contact with one. Customer service for Sunnova refused to give me their full names. I regret getting these solar panels from Sunnova.
Good morning onlyjr24, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience, if you could please send us an email to resolutions@sunnova.com with your system id/contact number we will look into this right away. Thank you ^MP
I was hesitant about getting solar for many years, but I finally took the plunge. The experience has been pleasurable, and even though I haven't seeing any savings yet, I expect to as the summer drags on.
Good morning medonor2002, Thank you for your feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
Our sales person Harry was the best. Always available. The installation team great. The only problem was with the office staff. Rosa was not good at communicating . We had to call Harry to move things forward. We thought we were all set and then found out Eversource still had to install another meter. Disappointed that we lost 2-3 weeks of solar energy. All in all a great experience.
The “wrap” up part needs some work.
Good morning cameron.daly, thank you for your feedback we use all of our customer comments to better our customer service programs. Welcome to the Sunnova family!. ^MP
Great to finally have alternative source for electricity! All workers were professional. Showed up on time and went about their work efficiently. Kept me informed of what was done and next steps. Cleaned up after themselves.
Very good job. Even received a call to make sure I knew how to throw the switch. Thank you.
Sunnova cancelled contract twice because of the length of the installation. They did not respond to my emails I sent to the person they told me to contact.
It has been resolved but the process caused some unnecessary anxiety.
Good morning sharrosen, Thank you for your feedback, we use all of our customer comments to better our customer service programs, we do appreciate your business, and welcome to the Sunnova family!. ^MP
Good morning wfoster2, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
HI, IT ALL WENT GOOD
IT TAKES A WHILE FOR IT TO ALL BE DONE.THAT WAS SAID TO US SO IT'S OK.NOW I'VE BEEN WAITING A LONG TIME ON THAT STIMULUS CHECK PROMISED FOR THE PURCHASE OF THE SOLAR PANAL
Good morning heavensgold1971, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
This is just what I need to have clean energy and save money. The whole process has been excellent.
Good morning griffinjones07, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
Good morning warrenr17, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
Our team was very, professional, knowledgeable, neat and answered all of our questions! So excited to go green and Save money!
Good morning tgeorge717, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
Excellent work. Everything that was commits was completed quickly and very professionally.
Good morning mgnwinslow, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
Good morning jp2226, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
Trinity Solar and Sunova made it so simple for me to go Solar I would suggest it to all my friends and family!
Good morning santibyrd, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
Good morning nahuytlsanchez, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
During this difficult time Sonnovia was able to install and activate our new solar system. Now we are already seeing the savings through solar use.
Good morning virgobaby9, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
I had a great rep come to my home. Kevin explained everything thoroughly. Highly recommended
Good morning completemotivation, thank you for your feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
Everything was quick, professional, respectful, tidy and everyone was fantastic to work with.
I gave 4 stars on value, because I know overall prices can be much lower... or at the least there should be volume type discounts for large systems (I have a crappy old truck parked in the driveway and a very nicely equipped one onthe roof!!
Good morning scottkieper, thank you for your feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
Good morning zacksgm , thank you for your feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
Everything discussed from beginning to end correct and on time. Explanation of what happens, how solar feeds grid, impact on my current energy bill all very clear. We’re able to answer all my questions.
Good morning warehamye , thank you for your feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP
Sunnova via Trinity Solar had the best experience from the explanation of the solar plan to strategizing the panel placement, tips for tree removal to benefit direct sun etc.
what could be better is a near real time tracking of solar energy generated rather than a 48 hour lag. Enabling the app download and account set up on the last day of set up or turning on would be more ideal.
During the contract, I had to sign three times because the folks in contract review wanted my signature be a certain way rather than what’s on my license :) that part was interesting but caused me a delay of 3-5 weeks due to the back and forth.
Barring those feedback bullets, I’d recommend these two companies if you live in Rhode Island.
Good morning saiasap, Thank you for your feedback we use all of our customer comments to better our customer service programs. Thank you for choosing Sunnova and welcome to the family!. ^MP
A good job from start to finish. Well explained at the beginning, which allowed me to make an informed decision. Paperwork was easily completed and understandable with any questions answered thoroughly. Installation was quick and clean, with no damage done to any part of my property. The only difficulty appeared at the end of the project when descriptions and drawings originally submitted to SCE didn't match up with what was installed. These problems were dealt with quickly by the company. Overall, I'm happy with the whole process.
I like the web site and all the information available as I log in. It is easy to use and navigate.
Good morning rezzdogg51, Thank you for your positive feedback, we do appreciate your business , and welcome to the Sunnova family!. ^MP
Very responsive and proactive in getting through the design, permitting, and installation. Patient when they needed to deal with some permitting issues.
Good morning rena.cyvas, Thank you for your positive feedback, we do appreciate your business , and welcome to the Sunnova family!. ^MP
Everyone was very helpful in learning about the installation process, the operation as well as the financial information. The installation was well organized and the crew was neat and efficient. I look forward to reaping the benefits of solar power.
Good morning kayjay1, Thank you for your positive feedback, we do appreciate your business , and welcome to the Sunnova family!. ^MP
I’m very happy with the service, however one of my newly installed panels has a very noticeable white scratch across it and everyone asks what happened to it! I’d like to have it replaced - as I don’t think it’s good for your company’s reputation when people see it! It is working fine and producing energy, however it cosmetically looks awful! I’m hoping to have it changed for one not scratched ASAP! Thank you
Good morning hardwick242, Thank you for your positive feedback, we do appreciate your business, if you have any questions regarding the installation of your system please feel free to reach out to by sending your contact info/system id to resolutions@sunnova.com we will reach out to you soon. Thank you ^MP
Quality work, well planned and your staff was professional.
Good morning agury574, Thank you for your positive feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP
Communication from local offices was very good for each step of the process. Even on the first day of installation, when a design change was necessary, we had a field supervisor on site who was on the phone with design engineers, and the glitch was remedied in about 30 minutes. The installation team was thoughtful, courteous and was careful in all details. We are very pleased now that we’re connected to the grid.
Good morning jon.kier47, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP
Sunnova Energy did an amazing job. They communicated with me on every step and always stayed in contact. They were very professional and I would definitely recommend them.
Good morning jlowmanfxdb, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP
The has been Avery enjoyable experience. There was little work for me to do. I was kept informed of the progress throughout the whole process. If I had any questions I got quick and concise responses. I would highly recommend this corporation. They were highly professional throughout the whole process.
Good morning mikewhite4848, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP
Sunnova did a great job very timely very professional and the work looks nice I would recommend them everyday
Good morning lljdmj , Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP
Workers were very professional, service was very good. Would recommend this product to anyone.
Good morning Jay421, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP
Good morning jacsmate, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP
My solar panel project's progress from signing to flipping the switch on took months, not weeks, but I was kept informed about the steps being taken. If I had questions, I had multiple contacts to ask for answers. I had no idea at the outset how many local approvals, permits, physical alterations to yard foliage, updated breaker boxes, special meters, and multiple inspections were required. Sometimes it seemed to be two steps forward and one step back, getting those approvals. I've come to appreciate that my city's regulations, while tedious, are intended to assure my home's safety. The installation of new boxes, meters, and the solar panels was accomplished with no real effort on my part beyond being available to keep my dogs out of the workers' space. Nor was I asked to pay for any of the required equipment, installation, tree-trimming, or inspections beyond my original contract agreement. My panels have only been active for about a month, so I don't yet know how the balance of use/generation is going to play out, but I enjoy the regular reports from the company and my first bill from my regular power company (after only 2 weeks) was tiny. The panels look nice and seem to be doing their job. Check back with me in August!
Good morning sherrjoh7, Thank you for your 5 star review. We do appreciate your business, and welcome to the Sunnova family!. ^MP
I’m still waiting on instruction on connecting to a portal so I can understand system performance. Please email
Good morning JoCarr, Thank you for your 5 star review. If you would like assistance setting up your customer portal please send us an email to resolutions@sunnova.com with your system id/contact number and an Issue Resolution Specialists will be reach out to you soon. Thank you ^MP
The sales person I first need was very professional and knew what he was about he and the work team was wonderful
Good morning lloydgcurrie1104, Thank you for your 5 star review. We do appreciate your business, and welcome to the Sunnova family!. ^MP
Once the rep explained everything to me, they took care of everything. I mean everything. :-) I believe they needed access to the inside once, maybe twice. When it was time to turn the system on, they called, asked to turn the the lever to the on position, and that was it. As far as the customer service, install crew and process, it was A+. Now let's see if I can save some money. ;-)
Hello jvaz007 , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA
Since it’s the first time having solar panels I hope I save money and save energy
Good morning david.orte, Thank you for your 5 star review. We do appreciate your business, and welcome to the Sunnova family!. ^MP
This was a second install on my property.