Sunnova Energy Corporation - Profile & Reviews

My electric bills have tripled, I can not get anyone to help. TXU says I was never put on the program. My neighbor is getting bills for $11 and & $0. my bills have been $116.49 and $201.19. plus paying TXU and Oncor. I can not pay these bills. if I can't get help, I am going to the news media. Also, I never got my NEST thermostat.

Sharon Palomo
116 Volunteer Dr.
Arlington TX 76014

Just found that the amount of phone calls to be unnecessary , same message coming from 3 different areas... the right hand dosen't know what the left is doing.

Customer service isn’t the best, the rep that presented me with the services had an app that showed usage vs production. Now I believe the app is from the inverter company. But you have a have an account maybe for you by the service provider.... But Sunnova keeps pointing me back to the installer, and the installer points me back to Sunnova......

From the knock at my door by Juan to the completion of the installation to today Sunnova was friendly attentive and the whole process was seamless. Great product great installation and I am putting more into the grid then I am using offsetting my normal $$$ bill to $. I am so very thankful I opened the door and listened to the presentation.

Hello to all my beautiful people. I've been spending around $140 per month on grid power, and most of the cost was from the AC and the pool pump working every day.

One day, my neighbors were having a presentation with Suntuity representatives and had their solar installed. I already knew that solar was the way to go, so I heard the presentation and the part of leasing got my attention.

The teams were prepared and had the solar panels installed with no problems at all.

The leasing payments started at $93.44/mo and the first bill came to $12.61 for the first month.

I look forward to having the panels create an additional form of income and finally have the electric company send me money back, for the first time. Go solar guys. It's worth it...

I am writing this review to to notify you of the problem with refinancing your mortgage with Sunnova. In order to refinance your mortgage with Sunnova solar panels you need to send Sunnova a check for a 100 dollars. The 100 dollar check is for a subordination fee. The subordination fee is to send your loan officer the solar panel information. My problem with Sunnova was that I overnight the check for the subordination Fee through FedEx to Sunnova, and the check was lost delaying my closing. I called Sunnova several times and no one helped me. I request to speak to a supervisor and I never got in contact with one. Customer service for Sunnova refused to give me their full names. I regret getting these solar panels from Sunnova.

I was hesitant about getting solar for many years, but I finally took the plunge. The experience has been pleasurable, and even though I haven't seeing any savings yet, I expect to as the summer drags on.

Our sales person Harry was the best. Always available. The installation team great. The only problem was with the office staff. Rosa was not good at communicating . We had to call Harry to move things forward. We thought we were all set and then found out Eversource still had to install another meter. Disappointed that we lost 2-3 weeks of solar energy. All in all a great experience.
The “wrap” up part needs some work.

Great to finally have alternative source for electricity! All workers were professional. Showed up on time and went about their work efficiently. Kept me informed of what was done and next steps. Cleaned up after themselves.

Very good job. Even received a call to make sure I knew how to throw the switch. Thank you.

Sunnova cancelled contract twice because of the length of the installation. They did not respond to my emails I sent to the person they told me to contact.
It has been resolved but the process caused some unnecessary anxiety.

Great service.

HI, IT ALL WENT GOOD
IT TAKES A WHILE FOR IT TO ALL BE DONE.THAT WAS SAID TO US SO IT'S OK.NOW I'VE BEEN WAITING A LONG TIME ON THAT STIMULUS CHECK PROMISED FOR THE PURCHASE OF THE SOLAR PANAL

This is just what I need to have clean energy and save money. The whole process has been excellent.

Great

Our team was very, professional, knowledgeable, neat and answered all of our questions! So excited to go green and Save money!

Excellent work. Everything that was commits was completed quickly and very professionally.

Everything went well.

Trinity Solar and Sunova made it so simple for me to go Solar I would suggest it to all my friends and family!

I love the whole experience

During this difficult time Sonnovia was able to install and activate our new solar system. Now we are already seeing the savings through solar use.

I had a great rep come to my home. Kevin explained everything thoroughly. Highly recommended

Everything was quick, professional, respectful, tidy and everyone was fantastic to work with.
I gave 4 stars on value, because I know overall prices can be much lower... or at the least there should be volume type discounts for large systems (I have a crappy old truck parked in the driveway and a very nicely equipped one onthe roof!!

So far so good. Deal with confidence

Everything discussed from beginning to end correct and on time. Explanation of what happens, how solar feeds grid, impact on my current energy bill all very clear. We’re able to answer all my questions.

Sunnova via Trinity Solar had the best experience from the explanation of the solar plan to strategizing the panel placement, tips for tree removal to benefit direct sun etc.
what could be better is a near real time tracking of solar energy generated rather than a 48 hour lag. Enabling the app download and account set up on the last day of set up or turning on would be more ideal.
During the contract, I had to sign three times because the folks in contract review wanted my signature be a certain way rather than what’s on my license :) that part was interesting but caused me a delay of 3-5 weeks due to the back and forth.
Barring those feedback bullets, I’d recommend these two companies if you live in Rhode Island.

A good job from start to finish. Well explained at the beginning, which allowed me to make an informed decision. Paperwork was easily completed and understandable with any questions answered thoroughly. Installation was quick and clean, with no damage done to any part of my property. The only difficulty appeared at the end of the project when descriptions and drawings originally submitted to SCE didn't match up with what was installed. These problems were dealt with quickly by the company. Overall, I'm happy with the whole process.

good service

I like the web site and all the information available as I log in. It is easy to use and navigate.

Very responsive and proactive in getting through the design, permitting, and installation. Patient when they needed to deal with some permitting issues.

Everyone was very helpful in learning about the installation process, the operation as well as the financial information. The installation was well organized and the crew was neat and efficient. I look forward to reaping the benefits of solar power.

I’m very happy with the service, however one of my newly installed panels has a very noticeable white scratch across it and everyone asks what happened to it! I’d like to have it replaced - as I don’t think it’s good for your company’s reputation when people see it! It is working fine and producing energy, however it cosmetically looks awful! I’m hoping to have it changed for one not scratched ASAP! Thank you

Quality work, well planned and your staff was professional.

Communication from local offices was very good for each step of the process. Even on the first day of installation, when a design change was necessary, we had a field supervisor on site who was on the phone with design engineers, and the glitch was remedied in about 30 minutes. The installation team was thoughtful, courteous and was careful in all details. We are very pleased now that we’re connected to the grid.

Sunnova Energy did an amazing job. They communicated with me on every step and always stayed in contact. They were very professional and I would definitely recommend them.

The has been Avery enjoyable experience. There was little work for me to do. I was kept informed of the progress throughout the whole process. If I had any questions I got quick and concise responses. I would highly recommend this corporation. They were highly professional throughout the whole process.

Sunnova did a great job very timely very professional and the work looks nice I would recommend them everyday

Workers were very professional, service was very good. Would recommend this product to anyone.

So far so good

My solar panel project's progress from signing to flipping the switch on took months, not weeks, but I was kept informed about the steps being taken. If I had questions, I had multiple contacts to ask for answers. I had no idea at the outset how many local approvals, permits, physical alterations to yard foliage, updated breaker boxes, special meters, and multiple inspections were required. Sometimes it seemed to be two steps forward and one step back, getting those approvals. I've come to appreciate that my city's regulations, while tedious, are intended to assure my home's safety. The installation of new boxes, meters, and the solar panels was accomplished with no real effort on my part beyond being available to keep my dogs out of the workers' space. Nor was I asked to pay for any of the required equipment, installation, tree-trimming, or inspections beyond my original contract agreement. My panels have only been active for about a month, so I don't yet know how the balance of use/generation is going to play out, but I enjoy the regular reports from the company and my first bill from my regular power company (after only 2 weeks) was tiny. The panels look nice and seem to be doing their job. Check back with me in August!

I’m still waiting on instruction on connecting to a portal so I can understand system performance. Please email

The sales person I first need was very professional and knew what he was about he and the work team was wonderful

Once the rep explained everything to me, they took care of everything. I mean everything. :-) I believe they needed access to the inside once, maybe twice. When it was time to turn the system on, they called, asked to turn the the lever to the on position, and that was it. As far as the customer service, install crew and process, it was A+. Now let's see if I can save some money. ;-)

Since it’s the first time having solar panels I hope I save money and save energy

This was a second install on my property. My first was approximately 5 years ago. At that time everything went smoothly. This time around I knew what to expect and I had another good experience. Everyone from the sales department to the concierge, to the installation team all made the project progress steadily from start to finish.

This is the absolute worst solar lease service anyone can have the unfortunate experience to deal with. I have been in Escrow and been trying to have the current owners lease contract transferred to my name so we can close and get funding for the home purchase. After 5 phone calls and spending 3 weeks trying to have this done, Sunnova could not deliver a transfer contract to me for signing to close the deal. There is no sense of urgency on Sunnova's part for the clients situation. Sunnova does not return phone calls and has not once follow-up when they could not process accordingly. If there's ever a company that seems to not give a hoot about their clients or potential clients, it is Sunnova. In contrast, Solar City/Tesla was asked to transfer their contract to me and the entire process from credit check to signing the contract took less than 30 minutes after 1 phone call to Tesla. I have never been so frustrated with any business more than Sunnova.

I write this review because of sorrow for my own situation, I hope if you're reading this you will not make the make the mistake of doing business with them if you have a choice. If you have solar panels install on your property affiliated with Sunnova, you could be in for this same disaster when you try to sell or buy.

Sunnova, this is not how to do Business! Simply unacceptable and shame on you for creating such a bad service to ruin people from home purchases.

Sunnova, you know who I am. I will write as many of these review as I can find forums for because  consumers should all know about your horrible services. Shame on you!

This process has been the worst experience I have had. I do not recommend it to anybody. I will give zero stars if I could.

Great experience from first contact with sales Rep. Jonathon until completion of installation. All personnel involved have been great. Thanks

Everything was fast and everything worked out amazing.

In December I signed contract for Sunnova to install solar panels on my roof. 4 months later and still isn’t turned on. A company named titan is supposed to turn on but they don’t answer their phones and I was told by Sunnova that they are closed. It’s Monday. What kind of company is closed on Monday. Since they only have to switch it over from outside, and do not have to have contact with anyone not sure why they would close their business. This company is a scam. Called the person who sold me this crap and of course I hear nothing back from him. I called the customer service for Sunnova and first guy hung up on me. Second promised to call me tomorrow. I’m not waiting for that return call because it’s not coming. Please don’t waste your time on this company all they are selling is lies. They have also lost better business bureau standing because of all the complaints. Mine will be added to the long list. If I could give a zero I would have

Our solar panels have not been functioning for over 16 months, yet Sunnova continues to take the monthly payments. We were not aware that our system failed until receiving a substantial end of the year bill from Pacific Gas and Electric Company (PG&E). I have been trying for over 4 months to get Sunnova to a) replace the broken meter and b) reimburse us for electric expenses incurred while the system was not functioning. To date we have gotten nothing but the runaround from Sunnova customer service. I have been told that the part is on order and assigned a case. . .at least 3 different times, and still we have not seen any results. I have been told that I would receive a reimbursement for high utility bill by 1/30/20, but have received nothing. Several times, I have requested a response from a company representative who has the authority to resolve these issues....I'm still waiting!

went with there lease plan. very happy so far producing 50 % of my electric bill this was my choice.
from sales rep to final product they did a great job.

I am so thankful for this team. They were prompt and everyone knows exactly what they were doing. Everything was explained in detail. Team Zac was easy to work with. Thanks

I am very pleased with the service and attention to detail that I received from Sunnova. I feel like the install and conversion happened without having to do a thing. They took care of everything in a timely manner and were great during the entire process.

Good customer service. All service representatives and installation personnel were the highest quality. Installation was flawless and seamless. Everything was timely and thoroughly thought out. Been on the grid one month now with no problems. So far so good.

Very honest people. The crew that came to install the panels were excellent!

Best decision ever
From the beginning through the end of the installation
Five star company highly recommended

The process has been smooth and the product is great. All my questions were answered quickly.

Instalation was good, however I tried several times after the install to contact the office to find out when the bill would arrive so I could pay in full for it. I got it will come later, Never did get a bill or notification when payment was due. It wasn't until wandering thru My Sunnova that I found it and had a charge of $200 extra in interest. Not happy about that.

I lost job of 19 years. a senior, have maxed out my credit card to pay my lease
Now that I cannot, Sunnova Customer Service says they're sendinge to collections
I have offered to pay $20
00 a month towards bill but no response
The payment is not that past due
Cannot find a job making what I did before
Have to try and at least pay what I can
They don't care
lived here for 23 years. Will have to sell or file bankruptcy.

You did good installing the system, but you left a hole in my wall, when you installed the AC cut off panel. I would like to it repaired.

I am very satisfied with Sunnova thus far.

I have been so very pleased with Sunnova from their sales rep, to the contractors who did the work on my home and to the customer reps.

Activation took a little longer than expected

Can't review, have not received a bill yet to determine how it's working!

Sunnova has been ripping me off from day one. Their systems do not provide the adequate amount of kilowatts per month to power your home. You get billed both by Sunnova and your local carrier. If your considering solar for your home, run don’t walk run away from this company. They are crooks. Those of you who are suffering like me with Sunnova please contact me. Together we can make a difference.

My system (6 years old) has been broken for 6 months. Despite by contract that they are supposed to monitor the system, I had to bring it to their attention when I noticed consecutive summer months of very low production. I have been told “a technician will be contacting me soon” for months. I never get an answer to any questions. I’m not sure the technician actually exists. If he does, he must be very busy dealing with hundreds of broken systems, which isn’t a good sign either. I wonder at what point we can declare the contract null and void if they don’t hold up their end of providing service and maintenance?

When is this ever a good idea?

It all started when the sales representative came to my house and gave me nothing but lies all his information to get mice business was all lies nothing that he said was done through this company my bill is now higher than before I had soldier I am very disappointed they are are a terrible company to have I highly recommend not going with this company they're liars And you will be paying twice as much as what your pain without soldier I got lot been to a contract for 30 years that I cannot get out of I highly recommend to not go with this company

Have had Sunnova for 3 years. So far, our system has not even come close to the projected production amount. I now pay 2 power bills monthly. It costs us more then when we did not use solar. Very unhappy and I would not recommend this company to anyone. Multiple calls in to the company, and just keep getting the run-around, and "We're working on it, will give you a call back". We're considering hiring an attorney to help us get out of this mess!

I have had solar since May 2019 . My install was done by Trinity Solar. Funding was done through Sunnova . I was pleased with first bill ($103 to Sunnova and $12.84 to U.I. ) . Then it went all wrong ! I was monitoring my production on line and noticed on June , 15 production stopped . It is now July 30th and still no production . Called Sunnova at least 8 times . Their customer service is inept. By contract they are responsible for monitoring my system. They had no clue . They keep telling me that they are going to “escalate my case “. I escalated my own case by calling Trinity ‘s (Installer ) salesman and service techs . Trinity has been helpful but bottom line is during hottest months and with A.C. running I am tired of excuses ! Again run don’t walk away ! Sunnova sucks !

So happy to save the energy.

not what was talked about by the agent, a system to small now i pay two power bills

If I had to do it over agin, I would not have used Sunnova or any subsiderary partner like Zing who markets their services on their behalf. While having solar panels has saved me 30-50% off my electric bills, the contracts and agents basically misrepresented the contract. While the company claims they do not put a lien on your home for the panels, essentially that is why they do. I am have been trying to sell my home for 90 days, having over 30 showings, and 5 offers all of which were retracted upon review of the solar contract. Multiple title companies from both my realtor and potential buyers have all said while the contract is not a “lien” it is enforced like one making it extremely difficult to transfer services and complete a sale on the home. The solar company gives you a few options when it comes time to sell your home, all of which are extremely difficult and can cause you to break the terms of your contract both with them or the buyers. Unless you plan on living in the same home for 25 years or buy a system full price, it simply is not worth it. The company gets the tax incentives and the panels won’t increase value you in your home when it comes time to sell. Better yet they start charging you before you even have the system installed during the 6 month process to get permits, plans, and installation. The sales people are misleading and work on a quota system receiving bonuses for locking in so many contracts. There is no real honesty or integrity from the salesman/woman. I am currently working with a lawyer to have the system removed so I can sell my home

HORRIBLE company. I inherited a Sunnova from the previous homeowner and it is TERRIBLY undersized and EXPENSIVE. The system does not produce enough solar energy and when they have you locked in to their 20 year contract you are TOTALLY screwed. I have called multiple times and want to know why other similar houses have bigger systems, why between my solar and energy bill combined I am paying more than other similar or even larger homes and what can be done. They always "open a case" but have NEVER once called me back. I called AGAIN today to check in and they just said, call our local partner Trinity Solar. They always make sure to remind you of the contract though and that you either buy it out or bend over. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE. Horrific customer service and just use the contract as a way to negate that the system sucks, they don't respond and changes can never be made without additional costs. I cannot wait until these things are gone. Praying a hurricane rips them off!

DO NOT DO BUSINESS WITH this company. They have no appreciation for the customer. I've had a problem with snow slides causing major damage to MY house and squirrels eating my roof due to SUNNOVAS leased panels. No one ever told me anything about snow and critter guards that I can have put up to protect their panels and my house for THOUSANDS of dollars at my expense. But don't worry their lease payment comes out of my bank account on time every month. This is the worst the worst company to deal with to try and resolve tour issues as a consumer. I am forwarding pictures of damages and the few email replies i get from them to better business and the news to get the word out, go elsewhere for this go green investment.

My system has gone down four times in the past year, once for a month. Service agents who take the call are courteous but provide a firewall to escalate an unsolved problem. Promises of a call back never happen.. I like the idea of solar but am sorry I got involved with this company.

I find it absolutely absurd that a company that gets reimbursed by the Federal government for green energy production only provides said service to the high class. God forbid you are actually a working class citizen with a few credit blemishes. I thought President Obama gave you these monies for the working class. Id give you a negative 5 if I could

I recently had Sunnova Solar panels installed and I've asked questions by email and never received a response

Is their any legal or other actions that can be taken to ensure I am not getting ripped off

They are listed as servicing Texas but when I called was told otherwise.