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Get QuotesSunnova is a leader in residential solar, battery storage and system protection services, with customers across the U.S. and its territories. We are your source for clean, affordable, and reliable energy, with a simple mission: to power energy independence so our customers have the freedom to live life uninterrupted™.
Every time I call I get quick and helpful help. The answers are clear and right on target.
Thank you, Gmoore! We aim to provide the best customer experience, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^vb
Purchased solar panels in 2018. Was never informed by the salesman that l would never own the panels, was never informed of any purchase options. Lease for 25 yrs with no chance of owning after that. We are in our 70’s but not stupid. We would have NEVER signed a contract like this. I contacted customer service regarding buying out the contract and was told it would cost us 43,000.00 to do this. Way out of our grasp. I requested a breakdown of these charges and have never received a response. We are very upset with the situation we find ourselves in and would like to speak with someone regarding any remedy that could be reached. Thank you!
Thank you for bringing this to our attention. We are sorry to hear about your experience. We will have one of our agents reach out to you to address this issue. Thank you. ^JD
We were lied to regarding lease terms. Avoid this company at all costs! Before signing the lease, we sought help via a customer service call to aid in understanding the complex/lengthy terms (being laymen to the legal terms). Having now signed the terms, we find that the customer service representative seems to have lied to us on a critical part of the agreement. I am not sure if this widespread manipulated customer service tactic that is being used by this company, but as there are many other solar company options, I would advise people to please look elsewhere and avoid potential hardship.
Thank you for reaching out, Grant. We are very sorry to hear about your experience with Sunnova. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? ^vb
Based on your roof and actual offers in your area
Our ongoing mission is to be the most reliable and efficient provider of low-cost solar power to homeowners. Sunnova offers the benefits of solar service through its network of local installation partners who work directly with homeowners. Sunnova maintains solar service agreements with each homeowner, providing worry-free electricity and service for years to come.
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Based on your roof and actual offers in your area
25 Year Best-in-Class Warranty
With our Sunnova Protect™ Warranty, we cover your solar system for 25 years, including covering out-of-pocket expenses and coordinating repairs and maintenance. Limitations apply.
Sunnova is licensed in every state we service.
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