Sunnova Energy Corporation - Profile & Reviews

At first I was emailed and even was sent a text message from the "Project Coordinator" about how "they will be working with me through the process" that was it, nothing else after or since. I had to wait weeks after signing contract constantly asking when it was to be started etc. Finally after installation, I was told parts were not working, but they would be out to fix. No date was given, workers just showed up one day, then left because I didn't answer door. I called and emailed and text as to why wasn't I given a window etc. (I have all emails and text msgs I sent) This company needs to work on clear communication and have a single POC for customers to be able to get thier questions answered.

They did good work. On time. Very frendly.

The experience dealing with Sunnova ( Trinity Solar) was amazing. Great customer service!!!

Trying to refi my home to take advantage of the lower mortgage rates and their process is so slow. First off, they need a $300 check or money order to be physically mailed to them which was not communicated until the Title Company got involved. Once the fee is processed, they quote 3-5 additional days to provide the UCC documentation. Does it really take that long?! If we lose out on the lower mortgage rates, I'm going to be pissed and might need to hire a lawyer to see if we have a case due to potential financial losses.

Sunnova energy is a very good solar company. They are doing a good job helping people in my neighborhood to go solar. It's high time for people living in providence to use renewable energy and help save the environment. Solar energy is clean renewable energy. Sunnova is helping residents of providence to use the sun to provide clean power for our homes which is great. We are doing our path to help save the planet.

We purchased our solar panels through Sunnova and are very happy with them and our electric bill!! We would like to give a big shout out to Dina who helped me through a couple issues we had and to Jeannette who was our salesperson and we couldn't have made it happen without her!!!

Update: My problem was resolved.

I am extremely dissatisfied with this company. We are trying to refinance our house and Sunnova is holding us hostage. They are trying to charge us $300 in order to re-file a UCC-1. They first told us that fee was what the county charges. Then they backtracked and said it was a combo of county fees and their fee to "process". Process what? A document that doesn't benefit me in any way and no where in my agreement with them is listed or mentioned. We asked them to waive the fee and said we would pay any county fees associated with it and they denied our request. We also asked them to provide a breakdown of how much of the $300 is for the county and how much is for them. Again, denied. If they expect their customers to pay ridiculous fees for no reason, they should put in their agreements. Which they didn't. $300 seems like a small amount to lose in order to maintain a good relationship with a long-term customer. If this is how Sunnova treats their customers, I will be taking my business elsewhere.

As indicated in the title, only time will tell.
Not knowing the process and the delays that it brought, I was quite anxious as to when it would be operating.
Having received another astronomical statement from ACE for this past month, means the system was still "offline" for my effects. And having received yours also indicates the short time I can actually is too short.
Possibly in 1 or 2 months I'll be able to give you an honest opinion of the system.

I WAS NOT TOO SURE ABOUT SOLAR PANELS, BUT I AM VERY HAPPY WITH THE SYSTEM. IT SEEMS TO PUSH COOLER AIR OUT THAN MY REGULAR AIR CONDITIONER. SO FAR I HAVE BEEN HAPPY WITH THE SYSTEM. I HAVE NOTICED DIFFERENCE IN THE MONTHLY BILLING, ABOUT $50.00 A MONTH LESS AND WEATHER HAS BEEN EXTREMELY UNUSUAL HOT THIS YEAR.

I had a previous bad experience with a solar company and I was not going to do anything ever again. However, the promises made to me during your presentation seemed very realistic and beneficial to me and I decided to take another chance. Your promises were kept and I am completely satisfied with the results.

Went from $400 a month to $52 a month!!!!
Hugh savings. Get it as soon as possible.

My dealings with Sunnova was and has been very upfront and honest about what my experience Would be like . And I am pleased to say that it has been a very excellent experience an We are very pleased with the complete process.

I installed solar panels on my house through Sunova, Really professional service and fast installation. I received my new electric bill from SDGE form $230 before to $35 this month. I haven't seen The solar bill but it should be much less than the difference from SDGE. I didn't spend a single dollar for this installation.

My solar has now been active for one month. The system is rated at 3.7 kilowatts per hour. The highest one hour production has been only 3.0 kilowatts for the whole month. They say they are monitoring it but they can't supply me an answer. I myself think that some of the panels installed are not producing their rated amount.

never got closed to production that was promised ,
then i didnt get any production for 15 months straight with their below standard service,
but sunnova billed me every month for the monthly electric

NEVER USE SUNNOVA THEY WILL RIP YOU OFF

I have been a customer for almost 2 years and this company has been nothing but a sour experience to say the least.
I have been trying to get in touch with a customer representative to tell my WHY I have 6 UCCs under my name when I only have 2 contracts? I want to refinance my house, but the bank will not allow it until there is an answer as to why these accounts are open. All Sunova has done is tell me to stay on hold, ignore my emails, or tell me their “bosses are in a meeting” and then ignore these issues.

I am a Sunnova solar account holder since June 0f 2016
Everything was fine until October 2019 when i reported that one of my panels may not be generating
power.
Eventually, in March 2020, a tech was sent to map the system and during this service one of the two inverters ceased to function. Since May of 2020, techs have showed up twice but without solving the problem. On August 14, 2020, two techs Showed up as scheduled to install a new inverter, telling me that it was an all day job. they left inside of one hour with no work done. I have one of two inverters working with 21 of 52 panels working. I have no luck when I call Customer service. I need help!
Account # EP 000837584

It has now been 2 weeks since enphase sent me an email that there is a production issue with my solar system. I first notified my installer, but they said sunnova won't let them do anything. So then I called into Sunnova. After a very long wait on the phone the person on the phone said they would open a case. for me. Said I would get a call in 2-3 days, which I didn't like since my system was having production issues. So I waited. it's now been 6 days. so I'm on hold, so far 25 minutes. And when I signed into my account I don't see a Case listed for my account. I guess I should have checked right away, but was hoping they were doing their job. My main array last generated power on 8/12/2020. I know if they would have let my installer work with me it would have been up in a day or two, at most.

When the system is working it's great. but if it takes over 2 weeks to fix problems that is a lot of lost power, and part of my SREC's.

System is very good,installation when great. But monitoring systems and so called customer service after the system in ,well you can for get about it. If you get a fault that will cause the system stop operating, good luck getting sunnova to respond. I tried e mail phone calls and nothing. System now down for 24 hrs and still no Customer service

Now I don't have to worry about my meats going bad or having to turn on the gas generator when the electricity goes. The smell of the generator made me sick.

Sunnova was a good company but Pura Energia retailers was very very poor in customer service

I love the fact that I got the solar system. Less money I have to pay out for electricity

My husband and I are truly amazed and blessed to have solar. Best investment we made.

YOUR WORKING WERE THE GREATEST PEOPLE EXPLAN EVERYTHING THEY DID .

Really bad customer service, took me 5 months waiting for a tech guy to review my system. On the billing they are always changing the reading of the previous year, how is that possible??? And now they say my production is almost 100%. Even when the system was not working for almost half of the previous year. C'mon

I can’t express how grateful I am for Suntuity Solar ! Very attentive and there customer service skill are outstanding! You want good service call Suntuity ! You won’t regret it !

My electric bills have tripled, I can not get anyone to help. TXU says I was never put on the program. My neighbor is getting bills for $11 and & $0. my bills have been $116.49 and $201.19. plus paying TXU and Oncor. I can not pay these bills. if I can't get help, I am going to the news media. Also, I never got my NEST thermostat.

Sharon Palomo
116 Volunteer Dr.
Arlington TX 76014

Just found that the amount of phone calls to be unnecessary , same message coming from 3 different areas... the right hand dosen't know what the left is doing.

Customer service isn’t the best, the rep that presented me with the services had an app that showed usage vs production. Now I believe the app is from the inverter company. But you have a have an account maybe for you by the service provider.... But Sunnova keeps pointing me back to the installer, and the installer points me back to Sunnova......

From the knock at my door by Juan to the completion of the installation to today Sunnova was friendly attentive and the whole process was seamless. Great product great installation and I am putting more into the grid then I am using offsetting my normal $$$ bill to $. I am so very thankful I opened the door and listened to the presentation.

Hello to all my beautiful people. I've been spending around $140 per month on grid power, and most of the cost was from the AC and the pool pump working every day.

One day, my neighbors were having a presentation with Suntuity representatives and had their solar installed. I already knew that solar was the way to go, so I heard the presentation and the part of leasing got my attention.

The teams were prepared and had the solar panels installed with no problems at all.

The leasing payments started at $93.44/mo and the first bill came to $12.61 for the first month.

I look forward to having the panels create an additional form of income and finally have the electric company send me money back, for the first time. Go solar guys. It's worth it...

I am writing this review to to notify you of the problem with refinancing your mortgage with Sunnova. In order to refinance your mortgage with Sunnova solar panels you need to send Sunnova a check for a 100 dollars. The 100 dollar check is for a subordination fee. The subordination fee is to send your loan officer the solar panel information. My problem with Sunnova was that I overnight the check for the subordination Fee through FedEx to Sunnova, and the check was lost delaying my closing. I called Sunnova several times and no one helped me. I request to speak to a supervisor and I never got in contact with one. Customer service for Sunnova refused to give me their full names. I regret getting these solar panels from Sunnova.

I was hesitant about getting solar for many years, but I finally took the plunge. The experience has been pleasurable, and even though I haven't seeing any savings yet, I expect to as the summer drags on.

Our sales person Harry was the best. Always available. The installation team great. The only problem was with the office staff. Rosa was not good at communicating . We had to call Harry to move things forward. We thought we were all set and then found out Eversource still had to install another meter. Disappointed that we lost 2-3 weeks of solar energy. All in all a great experience.
The “wrap” up part needs some work.

Great to finally have alternative source for electricity! All workers were professional. Showed up on time and went about their work efficiently. Kept me informed of what was done and next steps. Cleaned up after themselves.

Very good job. Even received a call to make sure I knew how to throw the switch. Thank you.

Sunnova cancelled contract twice because of the length of the installation. They did not respond to my emails I sent to the person they told me to contact.
It has been resolved but the process caused some unnecessary anxiety.

Great service.

HI, IT ALL WENT GOOD
IT TAKES A WHILE FOR IT TO ALL BE DONE.THAT WAS SAID TO US SO IT'S OK.NOW I'VE BEEN WAITING A LONG TIME ON THAT STIMULUS CHECK PROMISED FOR THE PURCHASE OF THE SOLAR PANAL

This is just what I need to have clean energy and save money. The whole process has been excellent.

Great

Our team was very, professional, knowledgeable, neat and answered all of our questions! So excited to go green and Save money!

Excellent work. Everything that was commits was completed quickly and very professionally.

Everything went well.

Trinity Solar and Sunova made it so simple for me to go Solar I would suggest it to all my friends and family!

I love the whole experience

During this difficult time Sonnovia was able to install and activate our new solar system. Now we are already seeing the savings through solar use.

I had a great rep come to my home. Kevin explained everything thoroughly. Highly recommended

Everything was quick, professional, respectful, tidy and everyone was fantastic to work with.
I gave 4 stars on value, because I know overall prices can be much lower... or at the least there should be volume type discounts for large systems (I have a crappy old truck parked in the driveway and a very nicely equipped one onthe roof!!

So far so good. Deal with confidence

Everything discussed from beginning to end correct and on time. Explanation of what happens, how solar feeds grid, impact on my current energy bill all very clear. We’re able to answer all my questions.

Sunnova via Trinity Solar had the best experience from the explanation of the solar plan to strategizing the panel placement, tips for tree removal to benefit direct sun etc.
what could be better is a near real time tracking of solar energy generated rather than a 48 hour lag. Enabling the app download and account set up on the last day of set up or turning on would be more ideal.
During the contract, I had to sign three times because the folks in contract review wanted my signature be a certain way rather than what’s on my license :) that part was interesting but caused me a delay of 3-5 weeks due to the back and forth.
Barring those feedback bullets, I’d recommend these two companies if you live in Rhode Island.

A good job from start to finish. Well explained at the beginning, which allowed me to make an informed decision. Paperwork was easily completed and understandable with any questions answered thoroughly. Installation was quick and clean, with no damage done to any part of my property. The only difficulty appeared at the end of the project when descriptions and drawings originally submitted to SCE didn't match up with what was installed. These problems were dealt with quickly by the company. Overall, I'm happy with the whole process.

good service

I like the web site and all the information available as I log in. It is easy to use and navigate.

Very responsive and proactive in getting through the design, permitting, and installation. Patient when they needed to deal with some permitting issues.

Everyone was very helpful in learning about the installation process, the operation as well as the financial information. The installation was well organized and the crew was neat and efficient. I look forward to reaping the benefits of solar power.

I’m very happy with the service, however one of my newly installed panels has a very noticeable white scratch across it and everyone asks what happened to it! I’d like to have it replaced - as I don’t think it’s good for your company’s reputation when people see it! It is working fine and producing energy, however it cosmetically looks awful! I’m hoping to have it changed for one not scratched ASAP! Thank you

Quality work, well planned and your staff was professional.

Communication from local offices was very good for each step of the process. Even on the first day of installation, when a design change was necessary, we had a field supervisor on site who was on the phone with design engineers, and the glitch was remedied in about 30 minutes. The installation team was thoughtful, courteous and was careful in all details. We are very pleased now that we’re connected to the grid.

Sunnova Energy did an amazing job. They communicated with me on every step and always stayed in contact. They were very professional and I would definitely recommend them.

The has been Avery enjoyable experience. There was little work for me to do. I was kept informed of the progress throughout the whole process. If I had any questions I got quick and concise responses. I would highly recommend this corporation. They were highly professional throughout the whole process.

Sunnova did a great job very timely very professional and the work looks nice I would recommend them everyday

Workers were very professional, service was very good. Would recommend this product to anyone.

So far so good

My solar panel project's progress from signing to flipping the switch on took months, not weeks, but I was kept informed about the steps being taken. If I had questions, I had multiple contacts to ask for answers. I had no idea at the outset how many local approvals, permits, physical alterations to yard foliage, updated breaker boxes, special meters, and multiple inspections were required. Sometimes it seemed to be two steps forward and one step back, getting those approvals. I've come to appreciate that my city's regulations, while tedious, are intended to assure my home's safety. The installation of new boxes, meters, and the solar panels was accomplished with no real effort on my part beyond being available to keep my dogs out of the workers' space. Nor was I asked to pay for any of the required equipment, installation, tree-trimming, or inspections beyond my original contract agreement. My panels have only been active for about a month, so I don't yet know how the balance of use/generation is going to play out, but I enjoy the regular reports from the company and my first bill from my regular power company (after only 2 weeks) was tiny. The panels look nice and seem to be doing their job. Check back with me in August!

I’m still waiting on instruction on connecting to a portal so I can understand system performance. Please email

The sales person I first need was very professional and knew what he was about he and the work team was wonderful

Once the rep explained everything to me, they took care of everything. I mean everything. :-) I believe they needed access to the inside once, maybe twice. When it was time to turn the system on, they called, asked to turn the the lever to the on position, and that was it. As far as the customer service, install crew and process, it was A+. Now let's see if I can save some money. ;-)

Since it’s the first time having solar panels I hope I save money and save energy

This was a second install on my property. My first was approximately 5 years ago. At that time everything went smoothly. This time around I knew what to expect and I had another good experience. Everyone from the sales department to the concierge, to the installation team all made the project progress steadily from start to finish.

This is the absolute worst solar lease service anyone can have the unfortunate experience to deal with. I have been in Escrow and been trying to have the current owners lease contract transferred to my name so we can close and get funding for the home purchase. After 5 phone calls and spending 3 weeks trying to have this done, Sunnova could not deliver a transfer contract to me for signing to close the deal. There is no sense of urgency on Sunnova's part for the clients situation. Sunnova does not return phone calls and has not once follow-up when they could not process accordingly. If there's ever a company that seems to not give a hoot about their clients or potential clients, it is Sunnova. In contrast, Solar City/Tesla was asked to transfer their contract to me and the entire process from credit check to signing the contract took less than 30 minutes after 1 phone call to Tesla. I have never been so frustrated with any business more than Sunnova.

I write this review because of sorrow for my own situation, I hope if you're reading this you will not make the make the mistake of doing business with them if you have a choice. If you have solar panels install on your property affiliated with Sunnova, you could be in for this same disaster when you try to sell or buy.

Sunnova, this is not how to do Business! Simply unacceptable and shame on you for creating such a bad service to ruin people from home purchases.

Sunnova, you know who I am. I will write as many of these review as I can find forums for because  consumers should all know about your horrible services. Shame on you!

This process has been the worst experience I have had. I do not recommend it to anybody. I will give zero stars if I could.

Great experience from first contact with sales Rep. Jonathon until completion of installation. All personnel involved have been great. Thanks

Everything was fast and everything worked out amazing.

In December I signed contract for Sunnova to install solar panels on my roof. 4 months later and still isn’t turned on. A company named titan is supposed to turn on but they don’t answer their phones and I was told by Sunnova that they are closed. It’s Monday. What kind of company is closed on Monday. Since they only have to switch it over from outside, and do not have to have contact with anyone not sure why they would close their business. This company is a scam. Called the person who sold me this crap and of course I hear nothing back from him. I called the customer service for Sunnova and first guy hung up on me. Second promised to call me tomorrow. I’m not waiting for that return call because it’s not coming. Please don’t waste your time on this company all they are selling is lies. They have also lost better business bureau standing because of all the complaints. Mine will be added to the long list. If I could give a zero I would have

Our solar panels have not been functioning for over 16 months, yet Sunnova continues to take the monthly payments. We were not aware that our system failed until receiving a substantial end of the year bill from Pacific Gas and Electric Company (PG&E). I have been trying for over 4 months to get Sunnova to a) replace the broken meter and b) reimburse us for electric expenses incurred while the system was not functioning. To date we have gotten nothing but the runaround from Sunnova customer service. I have been told that the part is on order and assigned a case. . .at least 3 different times, and still we have not seen any results. I have been told that I would receive a reimbursement for high utility bill by 1/30/20, but have received nothing. Several times, I have requested a response from a company representative who has the authority to resolve these issues....I'm still waiting!

went with there lease plan. very happy so far producing 50 % of my electric bill this was my choice.
from sales rep to final product they did a great job.

I am so thankful for this team. They were prompt and everyone knows exactly what they were doing. Everything was explained in detail. Team Zac was easy to work with. Thanks