We received a flyer in the mail from Horizon Solar Power that said quote, “Congratulations Andrew our promotional department shows that you have been scheduled to receive a (this next part was in bold) $250 Amazon Gift Card! This is a limited time offer. Hurry!” No purchase necessary. My husband called the number on the flyer, spoke w/Taylor (Terri) at Horizon Solar Power on 10/28/19 @ 9:30 am & set an appointment for 11/5/19 @10 am for someone to come out to our house that day to give us a presentation. We cleared our schedules and set aside time for the appointment but on 11/5 about 20 minutes past the appointment time I called Horizon Solar spoke w/Wendy & found out they had called the wrong number the day before and that person had cancelled the appointment, but Wendy offered do a phone presentation by Nathan & was assured we would still get the $250 Amazon gift card. So we did the phone presentation w/Nathan. After giving our power bills amounts, asking questions, & listening to Nathan (very helpful & informative) we were disappointed to find out our roof would have to be fixed before they could do the solar panels on our home. We said we would have to look into fixing our roof & weighing the options before we could make a final decision. Nathan said he would send the proposal & we would get our $250 Amazon gift card by email. As of this date we still haven’t received our $250 Amazon gift card & no return phone call even though we have called them numerous times.
11/15 Spoke w/Terri at 866-204-0382 – said she will get proposal # & call us back.
11/21/ spoke w/Nathan at 951-484-6718- said he will send email to manager & get this taken care of.
12/6 left message for Nathan
12/6 spoke w/Wendy said – Nathan was supposed to send proposal to us & go through his manager to get the Amazon gift card.
12/6 spoke w/Tommy said – will talk to gift card manager Eva & get this expedited & look at proposal to see if we qualify.
12/13 left message on Nathan’s cell number that we haven’t received the gift card that he said we would get.
12/13 spoke w/Scott – He said Eva was not in today. He said she works Thursdays through Sundays and call back on Sunday when Eva was there. He said he will send Eva email about this matter.
12/15 Sunday – I call & ask for Eva, as Scott said to do last Friday, but Alexandra said Eva doesn’t work on Sundays call back on Monday. I tell her I spoke w/Scott last Friday who said to call Sunday because that is when Eva is in.
12/15 – I called Horizon again that day to ask the correct spelling of Eva’s name & Bob says Eva IS in today, even though I tell Bob, Alexandra just told me she isn’t in today, Bob says she is here, I just saw her & I will walk this over to her. So I wait on the line & then he hangs up on me.
12/15 – I call Horizon back again because I’m not sure if it was by accident Bob hung up on me & I speak w/a Josh who says Eva is not in today call back on Monday. I tell Bob I’m really confused & frustrated because one person says Eva is in today, & the next person says she is not. I begin to wonder…are they trying to give me the run around on to confuse me on purpose??!!
12/16 I call Horizon – there is no answer so I leave message for Eva to call me back.
12/16 11:34 am – I called Horizon, I speak w/Jerry (sounds very helpful) - bottom line he says he will send email to Eva to contact me.
12/20 I called Horizon – no answer so I leave message explaining the whole story again.
12/21 Received Amazon gift card in email today, just as I was filling out a form to the BBB & FTC for a complaint. I really was beginning to wonder about the integrity of the company. Horizon says Eva is the one I need to talk to but she has never returned our phone calls I feel Eva could’ve given us the curtesy & respect of a return response. Or at least someone from Horizon reaching out to us instead of having us go through this painful experience of having to follow up numerous times with conflicting answers from different people from Horizon.