NRG Clean Power

Initial sales and pricing was fine everything seemed middle of the road done over march. After signing the sales contract the problems began. Permitting took forever. I spoke to the permitting office and they had not communicated. Started permitting April 10th did not receive the permit until Oct 2nd. All along the way I had to keep prompting them asking what is going on. I agree my city is especially difficult but also the permitting team had slow responses and made unnecessary mistakes which added on to the length. Installation. Did not get assigned an installer until Oct 27th. Installation not scheduled until Nov 20th. Due to various issues shipping the wrong parts or not shipping parts at all, mistakes, not knowing or complying with code Installation not finished until Dec 31st. Three times the installers said they would come on a specific day. I cleared my calendar to be available and they did not show up then came the next day without notice so I had to clear another day. Tried to change the main panel installation location from what was on the permit. Failed inspection so many times I've lost count. The first time they came they didn't even have their own ladder and the batteries for their power tools were barely charged. Its now February and I still haven't cleared final inspection. The communication throughout has been absolutely terrible requiring me to reach out for even basic information such as when will the installers come?

I was extremely skeptical on solar companies going into the process. I am so glad I went with NRG. Solar is the Wild West. Many will shoot you cheap quotes with the specs you want, then swap out the panels for cheaper ones, try to oversell you way to big a system, or leave out the critical warranty and not tell you. NRG was totally honest from the start. They designed a system that modeled my house's sun patterns and explained exactly how much it would offset my bill, then worked to fine tune it. And having owned the system for a few months now, that critical first scope was completely correct. NRG was not the absolute cheapest bid (they weren't the top bid either). But they spec'd the REC panels I got quotes by others, but actually guaranteed them. They were clear on every step of the process. Their subcontractor did clean, wonderful work, passing inspections right away. They even got the system activated fast with PGE. The Enphase app and battery are amazing. We're amazed with the quality of the work. Huge shoutouts to Stephania Espinosa, our sales rep for being 100% transparent and clear. She was 100% the right person to speak to. And thanks to Andrew Cohen for being another amazing sales rep for us, and explaining exactly how the process worked. And a big, big shoutout to Litzy Menendez, or project coordinator who got our panels installed ahead of schedule (so impressive) with incredible sub contractors who did clean great work. I got over 10 bids and spent hours and hours sorting them. NRG was absolutely the correct decision.

I have been working with Al Araneta for the last few months to get solar panels installed. With tax credit gone, there have been vendors making false promises and selling products with little to no details. But Al, who I got lucky to have as advisor was patient, detailed and gave me a thorough overview of the various financial products. The gotchas, the protections and things one should watch for. Al was amazing. Highly recommend talking to Al before closing any solar deal with any vendor.

I spent a while pricing out solar companies and found NRG had the best mix of prices and good reviews. Having gone through the full installation process and had the system up and running for a few months, I'm overall mostly satisfied with the end result, though I definitely think communication could be improved through the entire process. Before installation, we mainly dealt with Sabrina, our energy specialist, who was very available for all questions. There were a few things that got missed in emails, but she always circled back after and took care of all of getting us answers. I would just say to double check any numbers they give on the system ahead of time. We asked multiple times to set up a system could handle our current load plus an electric car. Now that we're months in, the system comes pretty well short of that. Once we were signed, there was no central person we were dealing with. You get passed off from department to department through the process, and it wasn't always clear who we should be in touch with. And it felt like some of them didn't read our file carefully or have an organized way of tracking our data. There were also big delays (some out of their hands) and the reasons behind that weren't always communicated to us. And we had one specific point of contact that really didn't communicate well, leading to us thinking we'd have to cancel the project or have a massive hole in our wall with the electrician, when it didn't end up being an issue. NRG also handed the actual installation off to a local vendor. They happened to be amazing, but I could see that being hit and miss. But I will say, everyone we dealt with was very quick with responses, even when we needed information for rebates after installation. I would recommend NRG to anyone and refer people to them. But there's room for improvement with their processes. And just know that you won't get the personal touch or single point of contact that you might with a more local company.

In Davis California, I went with a slightly oversized 24 panel system from NRG. Sabrina answered all my questions and did a great job keeping me informed about the timeline and subcontractor updates. The sub did a great job with installation. Producing more than enough power with extra to spare for the heatpump and second EV. Love it! Also, love the NRG monitoring website. It is so easy to access and adjust my consumption etc. cheers John

I have been a big fan of NRG Clean Power’s customer support since before the actual installation began in 2023. I have had a couple issues with intermittent reporting issues which NRG has responded to quickly and effectively providing frequent and timely updates on the process of inspecting, getting the repair parts and installation completed in a timely manner. Most recently Shelley in Tech Support responded to my online request for help in less than 24 hours and has kept in touch with updates to the remediation. She resolved the problem replacing a micro-inverter and all panels are now producing power and reporting again. NRG’s Customer and Technical Support are as good as any I’ve ever dealt with. Well done NRG Clean Power.