NRG Clean Power

I spent a while pricing out solar companies and found NRG had the best mix of prices and good reviews. Having gone through the full installation process and had the system up and running for a few months, I'm overall mostly satisfied with the end result, though I definitely think communication could be improved through the entire process. Before installation, we mainly dealt with Sabrina, our energy specialist, who was very available for all questions. There were a few things that got missed in emails, but she always circled back after and took care of all of getting us answers. I would just say to double check any numbers they give on the system ahead of time. We asked multiple times to set up a system could handle our current load plus an electric car. Now that we're months in, the system comes pretty well short of that. Once we were signed, there was no central person we were dealing with. You get passed off from department to department through the process, and it wasn't always clear who we should be in touch with. And it felt like some of them didn't read our file carefully or have an organized way of tracking our data. There were also big delays (some out of their hands) and the reasons behind that weren't always communicated to us. And we had one specific point of contact that really didn't communicate well, leading to us thinking we'd have to cancel the project or have a massive hole in our wall with the electrician, when it didn't end up being an issue. NRG also handed the actual installation off to a local vendor. They happened to be amazing, but I could see that being hit and miss. But I will say, everyone we dealt with was very quick with responses, even when we needed information for rebates after installation. I would recommend NRG to anyone and refer people to them. But there's room for improvement with their processes. And just know that you won't get the personal touch or single point of contact that you might with a more local company.

In Davis California, I went with a slightly oversized 24 panel system from NRG. Sabrina answered all my questions and did a great job keeping me informed about the timeline and subcontractor updates. The sub did a great job with installation. Producing more than enough power with extra to spare for the heatpump and second EV. Love it! Also, love the NRG monitoring website. It is so easy to access and adjust my consumption etc. cheers John

I have been a big fan of NRG Clean Power’s customer support since before the actual installation began in 2023. I have had a couple issues with intermittent reporting issues which NRG has responded to quickly and effectively providing frequent and timely updates on the process of inspecting, getting the repair parts and installation completed in a timely manner. Most recently Shelley in Tech Support responded to my online request for help in less than 24 hours and has kept in touch with updates to the remediation. She resolved the problem replacing a micro-inverter and all panels are now producing power and reporting again. NRG’s Customer and Technical Support are as good as any I’ve ever dealt with. Well done NRG Clean Power.

This company was the best quote with good equipment I got after talking to many companies. Well you get what you pay for. The process took so long my link for a gift card from energy sage no longer works. Terrible communication with multiple attempts required to any update at almost every step of the way. The subcontractors did questionable work at every stage. Got rodents in the attic after the roof was installed, that cost me almost $1000 of my own money. The solar took month to get on line due to poor installation as well. Enphase had to send a tech out due to error codes in the system. Then NRG clean power had to send some one out to fix what had been installed incorrectly. Batteries not hooked up to correct breaker, Panels not plugged in and wires not ran correctly also out of the 9 bolts to secure the battery covers I had 2 when all was said and done. And so far the output seems lower than my demands, will try to update after a year to see what was produced. They where supposed to send someone out to do a final check after everything we went through but never did and I just got tired of arguing and following up with them. Took a small reimbursement of $750 for the few months of power usage and part of the rodent extermination but didn't really cover it all obviously. 1% of my total bill mostly due to my wife's review on another site. Use this company if you want a low price and poor service to back it up and you are in no rush to complete your project (Took us about 12 months)

The project faced delays due to permitting and material availability, and the installation process was challenging, with multiple failed city inspections. However, the work has now been completed successfully. NRG has shown dedication in addressing the previous issues, and after persistent follow-up, they finally completed the installation. Additionally, I received a discount from the vendor, which was a positive gesture that helped offset some of the earlier inconveniences. Overall, while the process was lengthy and demanding at times, I appreciate their efforts to resolve the issues and bring the project to completion.

The proposals were straightforward, with clear numbers and a competitive bid. The upcoming end of tax credits for individuals made the transaction more complicated but Davis explained the trade offs with a PPA and transfer to ownership down the line and I was satisfied the numbers made sense.