NRG Clean Power - Profile & Reviews

We worked with Ryan and Leila throughout our solar project! It was the easiest process compared to other projects and companies we have worked on or with since we purchased our home! Ryan is very thorough and answered all of our questions in a timely fashion! Everything he promised and stated was true and we couldn't have made a better choice as far as solar companies go! Leila is fun to work with, also super professional and handled everything with consistency and ease. She dealt with PGE when we ran in to some issues with them and made it so easy to take care of!

I had a pioneering solar electronics company back in the 70s when the technology was more primitive and the batteries were lead acid. Iʻve followed the technology over the years and have been heartened to see the industry to be advancing after many years of political obstacles to widespread solar deployment. I moved to a new home, new neighborhood and did a wide search to find the best solar company to do my installation. Some were super expensive, others would do solar generation but not storage. Some never responded or returned calls. I put a deposit on a Tesla solar shingle system and they disappeared after the covid situation started and no returned calls. Solar City didnʻt respond to inquiries. I tried another company and signed a contract after getting assurances about safe covid practices. Then they showed up without masks and I cancelled the contract. NRG gave me a great system for a good price and the installation was very professional. Gemma came to my place and sold me on the system and Miranda provided exceptional phone support. Both are very knowledgeable and a pleasure to work with. The system looks great and Iʻm feeling like I am walking my talk that I care about the environment. The phone app tells me how much CO2 I have kept out of the atmosphere, and compares it to number of trees planted. I rarely take the time to write reviews but I want this company to get the attention it deserves, and I hope recommending this company will save others needless suffering from getting involved with a provider who does not perform well. I donʻt mean to say anything bad about other companies because Iʻm sure there are many great ones. I am happy I chose NRG and I donʻt have any financial or other incentives to say good things about them. They just did a good job and I liked working with them.

Chose NRG Solar because they offered the REC Alpha Black panels that looked good on my roof and the production and efficiency was better than others. After nailing down the pricing, I ended up with 22 panels with enphase microinverters.

Following the agreement on design, multiple docusigns for contract purposes, the date was set for the install. Went without a hitch except the city inspector was very late.

So far the system is working great. Keep in mind, if you want to monitor your household consumption, make sure to inquire about the enphase units that can do that. Otherwise, you are only able to monitor production.

We chose NRG for our solar installation. Everyone we worked with (especially Gemma and Leila) was incredibly helpful and responsive along every step of the process. They responded to emails and texts within a day or two at the most, but usually within a couple of hours. They were patient and very helpful with all of the questions we had (and we had many!), and they were happy to coordinate with other contractors that were doing work on our house at the same time. We did a fairly detailed analysis of the quality, cost, efficiencies, and expected lifetime of the equipment that NRG proposed compared to other companies, and we are confident that they provided the best equipment at the best cost. The installers that came to our house were very professional, worked quickly, and the system was up and running within hours - very impressive. We passed our inspection with no issues and the whole process was completely painless! We are very impressed with the services and products provided by NRG and would wholeheartedly recommend them to family and friends!

I have been pondering getting solar for years now and finally pulled the trigger when I found NRG. I loved the fact that they are a Diamond Certified dealer. They've been around for a pretty long time. But what I want to write about is the service I received from Tiffany S. There was a change in staffing in the middle of my install. She quickly stepped in and without hesitation, got the ball rolling fast upon her take over! She was nice enough to hold my hand thru the remainder of the process, put me in touch with other team members when I had any questions outside of her department, and quickly replied to all my questions. Words can't describe.. but if I had to STELLAR CUSTOMER SERVICE is how I'd describe her work ethic in a few words! Thank you Tiffany for making my experience a lovely one!

Update: After contacting the CEO, a noticeable difference was felt within days. Tiffany and Jenn got on a call with me soon after this review and explained my options in detail. Very importantly, Tiffany took ownership of the challenges and I have every reason to believe those challenges are in the past. While the original design is still unworkable (battery backup) the solar portion of the design is now scheduled for install. Further updates as we progress, but appreciate a company willing to address issues (they happen).

NRG Clean Power bills themselves as family owned, long term solar player, dedicated to customer satisfaction. Well, my experience has fallen way short. This is a northern California install mind, not sure if its franchised in other areas or what those results are. My situation was one where i contracted to have house solar and battery back up to bridge the 1-2 hour brownouts or small interruptions in service--not the 24-72 hour outages. They sold me a system with LG Chem batteries they said could backup all circuits and i would only be limited by the battery life (albeit small). On installation day the crew didnt know about needing to hook all circuits (or a number of other items like installing a new sub panel) and they left. Central office reconvened, and say that the vendor gave them incorrect info and they could only do 8 circuits. During this time (nov 12th to now, dec 9th) i cant seem to get them to return calls, emails, etc. Horrible customer experience, 6 people on an email thread and nobody responds to simple queries like "can i please have an update on my project". Voicemails, why bother. Its like they just took my money and ran. I would never do business with this company, roll the dice with someone else.

I had a perfect transition from traditional electricity to solar with NRG Clean Power. My rep, Dominque, was a professional through and through in every aspect. He followed through with everything and was very attentive in contact and responses. The entire crew did a great job when installing my panels and the inspector was extremely helpful in ensuring everything was ready to go and providing further info on my house. I couldn’t have asked for a better experience. I’ve had other companies provide info, and make offers and deals, but I am extremely content and satisfied with choosing NRG Clean Power.

NRG just completed our Quaker Meeting's solar project. While somewhat delayed due to COVID (what hasn't been), NRG gave us a very competitive bid, answered all of our questions throughout the process, handled the permitting process, was *very* responsive to any of our concerns, and provided excellent project management and service. After one glitch, they quickly and effectively fixed it and more than made up for it. From the initial query through Energy Sage to the educational run through on how to monitor the panels, we are very very satisfied. We would recommend them to anyone.

Competitive quote but unfortunately we had already selected a vendor.

NRG abided by the contract.

I had an appointment with Tiffany at NRG today. I've spoken with other companies, and by far she was the most knowledgeable, understanding, helpful, and pleasant of all, and she never made me feel pressured in any way. She designed a system for us and explained everything clearly and professionally. I wouldn't hesitate recommending Tiffany to anyone.

We received 5 quotes on here... many of them were good however NRG clean power seemed to be the most upfront with their pricing and the components they used. Many of the other companies were not transparent about the panels they were using and the small things like wireless monitoring. NRG included all the bells and whistles for us without an “a la carte” type of menu. We did not know all the components necessary until we really do our research and I found that with NRG everything was included which we liked.

The installation was quick and we are now waiting for the utility to turn us on but looks like this will be any day now.

We already have solar and were interested in installing a Powerwall to provide energy during the rolling blackouts. Nowhere online or in previous contacts with solar professionals were we told that it would take 3 Powerwalls to run the house's a/c unit. I appreciated Tiffany's candor and explanation of what we'd have to install to cover this scenario.

The staff were very responsive. I chose a local solar dealer not part of Energy Sage, but appreciate the attention to detail from NRG.

We worked with them to put up 22 solar panels on our home in Sherman oaks. We chose them because they gave us all the right options for our home and offered us black panels because they would be seen from the street. We wanted to keep the curb appeal of our home but also wanted to stop paying for electricity and they accommodated us with our design requests.

The pricing was not the cheapest but in line with most of the other bids. We got the premium panels made by Solaria.

The Installation was an easy one day job and they did not need to come into our home which was important to me during COVID.

Good experience with their staff. We just turned on the system and are looking forward to running the AC more freely!

After interviewing over 5 companies I decided to go with NRG. From the sales process to turning on my system, everything was clearly explained and followed their timeline. My project coordinator Tiffany kept me fully informed throughout the process. I paid exactly what was on the contract amount which was very important to me. Thank you NRG for making this solar process so u expectedly easy. I will be referring all of my family and friends!

After doing extensive research and getting several quotes, we finally decided to move forward with NRG clean power. We went with the cash purchase option of panasonic panels and enphase microinverters, and what NRG offered in terms of pricing and value can't be beat. We were a bit nervous going into this as you read many horror stories of projects going awry. However, from the get-go, the rep Antoinette Miner has been uber responsive, helpful and willing to work with us on our project. The project manager Adrian was also very helpful and things moved along very smoothly from the time we signed the contract to completion of our project. There were no added costs from the initial quote they gave us, and that's a relief! The only slight delay we experienced was from the PG&E end to get the final inspection done, but that was not within control of NRG. The overall project took just about 2 months from beginning to end, and we couldn't be happier with the outcome.

Really enjoyed working with them - from planning to execution. We had them install an 18 kW system at our meditation center. Being a non-profit ourselves, we had to go back and forth many times to ensure our money was well spent. They were very patient with our queries. They were very knowledgeable and gave us the best price. The actual cost came less than what they quoted. Would definitely recommend them!

After getting quotes and talking a bunch with other solar companies and friends who have installed solar, I opted to get solar put on my roof with NRG Clean Power. I'm really happy I did. Bryan and the company were wonderful the entire way through. Bryan did a great job explaining things well to me throughout the entire process and got the system up and running without a hitch. The workmanship was top quality.

Thank you NRG Clean Power for working with me and getting me onto Solar!

Tom, my sales agent with NRG, has been so consistent with making sure to take care of any issues & questions I've had since December when we made the decision to do business with this top notch company! They really did a great job installing my system. Tom has kept me satisfied and happy! Thank you Tom, for being so attentive and providing awesome customer service, I appreciate you very much!

My husband and I hired them to do solar for our home in Westlake. They offered us the best warranty and we’re priced competitively. We enjoyed our representatives presentation over the zoom (work with Ryan, he’s great). They had the system of 32 panels up and installed within 3 weeks. Then the city had to come out and check their work and they passed with flying colors. Overall just a wonderful experience and we look forward to seeing our savings!

I quoted with NRG and they quoted me with an attractive price.
Once I was ready to sign, without even coming to inspect my house, they raised the quote by $6000 or about 30% of the total cost.

I mean, I would understand if the quote would increase after some inspection, which still doesn't make sense at this point, doing that without even inspecting is just so poor of them.

Beware of the sales staff's Bait & Switch tactics. We went through numerous rounds of proposal edits and the last 3 versions included, in the notes, roof penetrations and Main Panel Upgrade. When it came down to signing the price was all of a sudden $3k more and the sales person didn't say why this was. I had to discover this by re-reading the proposal again. She said she forgot to include the price for the roof penetrations and Main Panel Upgrade making it $3k more even though it was always in the notes.

What they say in the proposal and what they actually intend to charge are not the same. I gave them the opportunity to stand behind their own quotes and they would not.

tl;dr This company uses bait and switch tactics by promising a super competitive price, and then throwing in ridiculous up charges from tiny changes to the design.

I received 6 bids on on energy sage and NRG's was immediately one of the most promising, with a low (but not lowest) rate and a friendly responsive sales rep. Once I started working with them on preliminary design however the bait and switch happened fast. As we created a rough design of the system however, I determined I would need to tilt the panels westward to optimize generation during peak hours. Tilting panels is a trivial part of the install - you basically just add some off-the-shelf metal arms to the racks. For my install these arms would have cost $360 and taken at most 1 hour to install. NRG decided they wanted to increase their bid by $6000, or over $0.70/w, taking them from one of the lower bids to the most expensive. After I brought up how crazy it is to charge $6k for a $360 part, they offered a couple of minor discounts (great! pay $4k for a $360 part!).

What a waste of time for everyone involved. If you do talk with these folks definitely keep talking with other installers and look out for them jacking up the price for no reason.

When we started thinking about having solar installed in at our home, we we unsure of which company to use. After meeting with Kelly Taylor, we knew we found the right company. She was so knowledgeable, honest and genuinely wanted to make sure that the system we got would work for our home and family. During all of this the stay-at-home orders were issued and Tiffany Swisa really did an outstanding job of keeping us informed, scheduling installations, inspections, and getting our system up and running. Both Kelly and Tiffany went above and beyond to make sure that all even if these crazy times where so much is unknown, we were happy and got the best experience possible. Thank you both so much!

I decided to go with NRG on the recommendation of a neighbor. I am pleased with the overall look of the panels and the entire system. There were a few hiccups with the install, but NRG corrected them to my satisfaction. Tiffany Swisa was very helpful in making sure all my concerns were addressed and rectified. Daniel was very hardworking in adjusting the system and making sure it worked properly. Ryan (from sales) was very thorough in providing information and answering all my questions. I am recommending NRG to my friends and neighbors.

We just completed a solar panel installation on our condominium. We are quite happy with NRG and Tiffany and Beth in particular. Beth was our first contact and was able to answer all of our questions. Tiffany was our project manager. Any construction project is going to have unforeseen glitches and delays. Ours had more than its share but not any due to NRG. Tiffany maneuvered us through to the end in a dedicated and professional manner.

I went

I went with NRG because of their reviews. Well, they’re reviews are definitely not accurate at all. Once the contract was signed no one kept me informed on what was going on. I would have to continually call to find out what the next step was. Finally when they called me back they would set up a date without asking if that date would work. During the process of installation it was half fast and they didn’t even use the right paint and nothing matches. Tiles on my roof were broken and they weren’t replaced. Before leaving they said a piece of medal fell in the pool. I took out the metal and no big deal. Two weeks later I find nails in my pool that have now left rust stains. I called NRG and they said they are looking into finding companies to fix it. No one calls back. This is a year old pebble tec salt water pool. Please do not make the same mistake I did. I would never recommend them. Check the entire job before making final payment or find another company all together. I would not go with them if I could go back. I called and emailed Jessica at Energysage several times but wouldn’t get back to me.

Company sent a quote, sent two followups asking me to follow up, then and only then they actually read for the first time what type of roof I had, and sent an email saying they don't install on that type of roof. Doesn't bode well for attention to detail needed to do the actual job correctly. Five stars for responsiveness because they were certainly proactive in messaging me right up until they read the information i had provided.

We were very impressed with NRG, their quoting process, pricing, quality of installation, and attention to detail. While they weren't the lowest quote, they were very competitive and quoted me for the exact equipment and racking I had requested based on my research elsewhere. In addition, this came from a company which has a long standing reputation to back up their promises - an important consideration from a warranty perspective. Weighing all of this up, we considered NRG to be the company to go with and our decision seems to have been a good one. For the installation itself, Sherry did an excellent job, coordinating the work with our third-party roofing contractor, ironing our all the wrinkles with that process, and scheduling the job to fit in with the weather. They turned up exactly when Sherry said they would, and immediately set to work. The work itself was quick, efficient, and the workmanship from the install team was first rate. Permitting and PG&E inspection was quick and easy and we had the system up and running swiftly. It's been a year since we were connected and the system has exceeded our expectations. Our electricity bill for the year amounted to the minimum service charges, and our projections show it should pay for itself three times over in its lifetime. That doesn't take account of PG&E's inevitable rate increases. In summary, I wish every company lived up to expectations the way NRG Clean Power have for us. Excellent job - Thanks!

Nrg was very helpful and Kasey Decker was awesome. She worked super hard to develop exactly what i wanted and needed in a system. Im a little sorry that i didnt go with Nrg because she was so good and earned the sale but ultimately i was able to get exactly what i wanted from a local company not on energy sage.

I went with a local company that used pretty much the same equipment...but the company i went with was able include a subpanel that they had already factored into their bid. Nrg needed additional cost as an add on.

With this panel add on the price per watt between local company and Nrg was nearly identical so i went local.... although im sure i would have been happy with either choice.

Overall A.

Thanks again Kasey!

There are fewer decisions in life that I spent less time analyzing. Can I afford solar? Will it pan out alright? Which company to choose? There are so many and the commitment to any particular company seems almost more certain that most marriages. I made sure from the get-go, to get 3-4 sit down sessions and quotes with various vendors. A couple were very pushy and almost used car-salesmen-esque. Not my jam. Clean NRG was the complete opposite. Completely low key, not pushy, simply interested in helping me make the best decision possible. Gathered the quotes, considered all the variables: string vs micro inverters, various manufacturers and makes and models of panels, different warranties, etc etc etc. Clean NRG came in big for me in three ways: price, products, and professionalism. The system we worked on together is both large enough for future proofing, but also cheaper than the competitors. At every leg of the race, Andy, Tiffany, Leslie, and Daniel, and heck, the install team with Nick, were just great. No matter how small or insignificant any of my questions were, and believe me, I had dozens, each was met thoroughly and with great patience. FYI, the biggest gap in the project was when we were waiting for the city permits to come in. I almost, almost, called to see what was up, but they called as soon as the permits were in and away we went. Oh, and we also in the contract, wrote in "if we have massive roof problems, we can bail out of the project." This helped give comfort of mind. Solar is a big decision. I'm waiting for my first fully solar edison bill so I can tape that puppy to my peg board and smile a bit.

We used the company to install more solar panels on our home and replace our pool pump. They were prompt and professional throughout the project. I will be using them again soon to replace my 30 Y/O heater. Thank you to Daniel and Sherry!

Everything started out great, but once we got to the project manager stage progress halted. Not sure where the breakdown was but it took 6 months to get our project approved by the county inspector. The installer when they finally came seemed to be competent, however they had to fix many things and not sure if it was that the plans were not done correctly or if the installers didn’t understand the plans. Anyway we had many months that we couldn’t use a system that was on our roof. The company did compensate us for the rebates that we missed out on while waiting for the approvals but they did not compensate us for the savings we lost by not having our panels active.

I interviewed quite a few companies (mostly through EnergySage, and some others through word of mouth), and chose NRG for a number of reasons: price, Diamond Certification, the knowledge and responsiveness of the salesperson, the long workmanship warranty (40 years), the age and diverse skillset of the company (30+ years, family run, works in GC, roofing and HVAC as well as solar), as well as a guarantee that the system would be installed by the end of the year or we would get $500 back. And my initial contacts with them were positive. I had a detailed conversation with my project coordinator (Shanna) in September 2019, shortly after I signed the contract, and she was friendly and knowledgeable. I knew that the timeline would be toward the end of the year because of the number of people trying to get their projects done before the tax credit decreased. However, I didn't hear anything more until late October, when I learned that Shanna was no longer with the company and that I would be getting a new project coordinator (Nicole). This stuff happens so I just rolled with it. A week later we arranged for a site visit to take pictures, and I thought we were off and running. I emailed again a couple weeks later (late November) to check our status and there was no further progress (I assume final design and permitting, but I never got a clear answer). That was the last contact I had with her. I contacted her 3 more times (emails early December, and the week before Xmas, with a phone call/VM in between) and never got a response. The last time I emailed them I communicated my displeasure with the lack of communication, and that same day I got a text message from the production team (Lesley) that our install was scheduled for 12/28. Still nothing from Nicole.
Given their track record at this point, I texted Lesley the Friday before to confirm that the team was coming (and to see what time), but didn't hear anything back. The panels themselves were delivered that day, so I had at least some reassurance that progress was being made. The day of the installation, the crew of 3 arrived (whew!) at around 10. They were pleasant and got right to work. We were out of the house between 10:30 and 3:00, and when we got back to the house they looked like they had made good progress (they had installed 10 of the 14 panels). Then at one point they just disappeared. No knock on the door to tell us they were leaving, no phone call or text to give us an update. Two panels were still leaning up against the house, 12 had been installed on the roof. What?! I texted Lesley again to see what was up. No response. I emailed the production team and cc'd Nicole. Got a response back from Nicole immediately (automated reply: "I have taken a leave of absence".) I called the number and got someone human, at least. Not too friendly, didn't seem at all concerned that the team had left without any communication, just took my number and said someone would call me back, which never happened. Now we're just waiting for the install to be completed.

Needless to say, this hasn't been an overwhelmingly positive experience. Because they have thus far kept to the timeline, I'm obliged to give more than 1 star, but the lack of communication is more than disconcerting. At this point, it's completely unacceptable for a company that seemed to pride itself on customer service. What happens when the system is actually up and running and I run into a problem? I have absolutely no faith at this point that they will provide timely service and repair. How does a company like this get Diamond Certified? Perhaps because it's a Southern California based company and only recently started working in the Northern part of the state, so they don't have as established of a relationship with their subcontractors? Also what is going on at the company that their project coordinators keep leaving?

Bottom line is that delays happen in any project, and I understand, but if there is no communication with the client, that is no way to run a business. I will update this review as needed.

Updated 2/27/20:
Since my initial review, I have had a much more positive experience with NRG. I spoke to Sherry on the phone and she has taken over our project management. She ensured that we were given updates at every step and tried very hard to make things right. The installation was completed and the inspection done on 12/31/19. There was one small issue on the inspection (a placard needed to be placed) so they came back on 1/7 for the final inspection. We passed and are generating power! We finally received PTO from PG&E about 1 month later (not NRG's fault that it took so long, although they suggested that it could take as few as 2-7 business days, while it actually took 30 calendar days). Since then I have had one informational phone call with the company to make sure I understood how the system worked and how to shut it down, and everything seems to be in good working order at this time. As of this billing cycle, we are generating slightly more power than we are using, which seems pretty good for February.

I have a hard time overlooking everything that happened, but I am willing to give them the benefit of the doubt and say that our experience was probably more of a one-off than a fundamental issue with the company. They really did try very hard to make things right with us and that goes a long way. Screwups happen on occasion and the mark of a good company is how they deal with them. I plan to revise my rating (hopefully higher) after a few more months in service to see if this improvement in customer service is the true NRG.

The whole experience with NRG was superb, from Sales process to post-installation briefing. Sherry our project manager was awesome, setting expectations expertly and only surprising in terms of things finishing earlier than expected. A shout out too to Shanee, who acted swiftly and fairly when we encountered an unexpected insulation issue. Very happy we chose NRG!

I received a quote from this company and I responded asking more questions. They responded back and then responded back again that they don't install in my area. So it was a total waste of time. They had my address before making the quote so should have never sent the quote, wasting my time going over it and then responding to ask more questions. It left a very bad taste in my mouth for this company.

Be careful! I had a home consult with a rep from NRG and they gave me a quote. I signed up for an online quote from a solar review website and another NRG rep sent me a quote for a larger solar system using the exact same equipment & warranty for almost $5,000 less. When I pointed this out to the Rep who gave me the higher quote they had the guy with the lower quote stop talking with me and would only offer me $500 off the more higher priced quote. If you used NRG you might have vastly overpaid! I have all the emails and communications if anyone wants proof, just message me!

They provided a comprehensive quote and addressed all of my areas of concern. I did not have any correspondence with them but would not hesitate to work with them again on a solar project.

We are so excited that NRG helped us to install Solar Panels on our house in San Francisco! Their entire team was wonderful from their first presentation providing us with all the information to the completion of the installation. Their installation staff was wonderful and completed the project without a hitch.

Nicole Greenwood our customer service rep kept us informed of each step along the way and made everything easy.

We had gotten estimates from two other companies and are glad we went with NRG. No worries and a wonderful experience. We will recommend NRG without reservation.

Thanks to your whole team!

Marge B.

I needed a roof and solar system installed. After getting four quotes I decided to go with NRG due to their excellent reviews. Their reviews were uniformly excellent in contrast to other companies who reviews gave one pause. Even though NRG's quote was slightly higher than the others it was their excellent reviews that convinced me. Gary was my initial consultant who walked me through the calculations and calculated my system needs. He was patient and informative. Nicole was my project coordinator and explained and coordinated me through all the steps of replacing my roof and then my solar system. Tiffany was the project supervisor and was also fantastic and an excellent representative of the company. They suggested helpful additions like critter guards around the panels and a solar fan for my attic. I have recommended family and friends and could not be happier with their work.

Great service! We recently used NRG to install solar and some new HVAC units. Could not find a lot of solar companies that do both solar and other energy efficient upgrades but did get full quotes from two companies found. Our sales person was very informative and gave us many options that in the end we feel we believe was a great business plan that should pay itself off within 3 years. Tiffany was great to work with - she kept us very informed and ran the project smoothly. We had a time line of fishing by the end of the year to take advantage of the tax credits and they pulled it off way early - all done in 1 month. So far so good and we feel confident we made the right choice with NRG. Thank you!

My mom doesn't have a computer so I am writing this for her. Tiffany always followed up with me in every step of the project. Permits and inspections came back in a good timely manner. Our sales rep Kelly was very knowledgeable and personable, very easy to understand and work with. Installation was excellent and I was very impressed that they installed 16 panels in 2 hours. Installation team was very polite. I would recommend others to NRG.

We received 2 quotes from NRG. Rose (last name?) from Benicia, CA came to our house sent out by Home Advisor. She was very ill-prepared and only was interested in seeing our electric bill. No questions to us about roof age, solar panel positioning, equipment options or future electric usage. She excused herself to use our bathroom and after about being gone ten minutes was caught wandering around our house on a self-guided tour. Her quote was the highest of all nine quotes we received. She left no business card or company info, just a promise to call us in a week. She never contacted us again.

The other quote we received from NRG was via EnergySage and was one of the most detailed, professional and near the lowest cost of the nine quotes. However, we decided our experience with Rose probably reflected the service we might expect from NRG and thus eliminated them from our consideration.

Tiffany was great. The guys were out right away to begin the project and installed my new heater and air conditioner for me within weeks.I had some other construction going on and asked Tiffany to slow the crew down a couple of weeks to which she cheerfully did for me. They coordinated and filed everything with the city and SCE which was very helpful since I didn't know the process. One of the workers asked me if I had any house paint and even painted the conduit for me so it matched the house. I was so satisfied that I even referred a friend to which I was rewarded a referral fee. These guys are great and Tiffany made it all happen on schedule.

UPDATE on May 8, 2019: My monitoring system is running now and NRG has taken notable steps to address my issues as well as prevent them from happening to others. For this I have upgraded my rating. The monitoring was out of their control as it is an update SolarEdge (the inverter brand) was behind on and my system was still generating power. NRG has clearly said they know they could have handled the communication on my job better and while admitting it is not an excuse explained a key internal person had left that had caused some internal miscommunications. They requested and took the time to have a call with me and listen to my issues, honestly address them and said it was important to understand always where they can improve. This is a very good sign for being a customer of theirs over the long run and I feel assured again I picked the right company. I work in customer experience management and know that all companies make mistakes but it is those that seek out details on bad experiences and make efforts to truly understand them and fix them that are the companies with whom you want to do business. They assured me my feedback was important and would in no way affect my relationship with them over the long run and encouraged me to let them know if any other concerns arose in the future.

NRG Clean Power had a great salesperson, installation appears to have been done well and the system is running as expected. I encountered some project management and monitoring setup issues, but they are now resolved. While the system was up and running and generating energy, I had a bumpy ride with communication on the inspection, with it not happening on a few days it was expected and apparently rescheduled and then having it happen on a day it was not expected and I was on a flight out of the country for vacation. The inspection process, while not strong on communication with me, did happen very quickly, with approval coming 4 days after the installation was complete. They did use a ladder of mine and left that out during a rainy period and while I didn’t mind it was used was upset it was not put away but they have addressed this. The monitoring issue was with SolarEdge (the inverter brand) as it was a firmware update on which NRG was waiting; while I appreciate NRG getting my system installed in a quite timely manner and not waiting a few months for the monitoring firmware update to be ready this should have been explained sooner and expectations set. The loan I got of course requires an approval for disbursement of the funds and I held back on the 2nd disbursal until the monitoring was up and working as it is very important and tells me if my panels are working as expected (they are); I got a good number of calls about that while simultaneously being in communication with NRG on the monitoring issue. So their internal communication between the field operations and accounting can be improved and they know this.

NRG Clean Power gave us an excellent estimate and plan in just half a day on Energy Sage. They explained their choice of Hyundai panels very well, and we were happy to learn of their reasons. Ultimately my husband and I chose a local company in Fremont, CA, that had done another house in our area, but I feel NRG Clean Power would have been just as good, and their estimate was comparable in price and quality to others we received. Their information about parts/labor was excellent and helpful. We learned from their input and I thank them for that. We wish them many happy customers.

My original estimate was way low for reality, but they handled the unexpected and unwelcome increase needs well. The install crews were here as expected and cleaned up each day. My project manager was responsive via email so any/all glitches were quickly addressed. I'm generating energy every single day and watching it on the monitoring app online - and it's starting to reflect at my PGE account as well. All is good.

Kelly was our sales person. She was explained the clear benefits of going solar. She was personable and easy to work with. Tiffany was on top of thing, very prompt and answering my phone calls and emails. She did great coordinating the whole project. Installers were fabulous, efficient, and cleaned up. Panels look great on my two story house. Robert was great explaining how the system works and allowed me to understand and use my system.

Very professional, always on time and always available to answer our questions. Very happy and they did a great job all around. Daniel, Tiffany, Robert, Vince and everybody else who made all this possible thank you so much for all your hard work.

Tom was our salesman and he is very smart and knowledgeable. Not a pushy salesman and very willing to work with us. Built the solar system to our needs and explained benefits of going solar. We went and got many bids on different solar companies and NRG stood out the most because of their proposal, the product the use, and the efficiency of the system are the main factors. Installation crew were excellent and were clean and picked up each day they worked on the property. Tiffany was our coordinator and she was so easy to work with. Promptly returned calls and answered all my questions satisfaction and beyond. She would always go out of her way to make us a happy customer. Robert came in my best convenient time and the follow up support has been awesome. Taught me how to use my system and showed me the drone previews of my solar. Everything from sales to installation to follow up support has been excellent service.

I've talked to 4 different companies and I chose NRG because Will knew more information and he was on top of his game. He provided all the information I needed answered all my question to my satisfaction. The communication was perfect, I barely had to be involved. Tiffany and the crew handled pretty much everything. No problems with the HOA or the Irvine City Inspection. Installers did a great job installing the panels. They were very careful and in my eyes did everything very safely. Robert came over to take some drone photos and evaluated everything to make sure things were hooked up accordingly. Wonderfully pleased with NRG solar company, very professional overall would highly recommend.

Daniel was personable and informative. He was easy to get along with. I chose NRG because of the price and the customer service. We got 4 quotes from different solar companies and NRG stand out the most because they were more family oriented and also been in business for a long time. Tiffany whether it was email text or phone she immediately got back and answered all my questions to my satisfaction. Installers were professional and installed 16 panels and panel upgrade in one and half day. Robert came and showed me to operate the system and gave me a brief tutorial on the app. Answered all my questions I had about the system. No complaints and everything went smoothly, thank you NRG for your hard work and service.

I was shopping around for a solar company and I went with NRG because the offered me a better price. Daniel came over and explained the benefits of going solar. We were trying to figure out if leasing or buying would fit our needs and it ended being that buying was the better solution. Even on a plus side, Daniel gave me a panel upgrade deal I could not let refuse. Installers were quick to install my 15 panels on my roof. Clean install and professional work was delivered. Tiffany was very prompt in answering my calls and emails. She coordinated the project well and made things go smoothly. Robert came out when project is completed to give me the last end of support and to answer any questions I had about my system. Tutored me on the system and also took amazing drone shots of my property. Everything went good highly recommended. I am working on to getting my neighbor solar as well to get a referral bonus.

We previously had NRG put up panels on our house 5 years ago and when we moved we called back the same company. Daniel was our salesman and he was very informative and he answered all my questions to my satisfaction. We had concerns about having panels near a golf course but he assured nothing will happen and the panels were built very strong to withstand heavy weather. We like NRG because they were local and used USA made panels. We interviewed a couple solar but did not feel comfortable with them, and we were already impressed with the work before. Installers were professional and very fast efficient. Jake was our coordinator in the beginning and than it was moved to Tiffany. Both coordinators were very prompt and communication was very good. Robert was outstanding and very helpful to us. Worked with our schedule and gave us a full introduction of the new solar system. I am amazed how the technology has improved since our last solar system. No complaints for the solar and we be happy to use again and share with our friends and family.

Installers were great and panels look wonderful on the house. They installed 18 panels from Canadian Solar with a system size of 6.66kw. Reece explained everything really well. He is very knowledgeable and professional the way he approached. Did not seemed pushy and walked me through everything to make sure I understood everything about solar. I addressed my future usage concerns and Reece created a system size that will help compensate for my new usage. Sherry is an incredible coordinator, she helped me with my HOA and got things organized and done to my satisfaction. Check out the picture that NRG sent me from their drone, the work speaks for itself. Great company overall, highly recommend.

NRG Clean Power recently completed a new roof and solar system installation and I can tell you that everything was done on time and with great quality. The installers were really good about cleaning up and did the extra bits that made it a really good process. I had great help from my Project Coordinator, Tiffany. She made the whole process painless and I felt very well cared for by Tiffany getting things done and answering questions.

Kelly was in constant feed back with the solar. She kept answering all our questions and concerns with helping us save money on our electricity. We never felt any pressure during the first sales meeting. Installation was quick and fast. They were in and out of the house for 2 days. Installers were nice and respectful. Now since we are using solar, we are excited to see our solar production through the solar edge app. We want to thank everyone from NRG and Robert who made the long trip out here from LA to educate me and my wife on the solar.

Daniel S. Listen to our needs and provided info on our hvac addition to the solar. Sales process was smooth and non high pressured. Tiffany always responsive to my questions and concerns. She kept me informed on the HOA approval process which is a huge plus. Did her job very well. Installers were quick, fast, and clean. Arrived on schedule like they were supposed to. Panels look beautiful on the roof. They are symmetrical aligned and neatly attached the house. Solar edge app is easy to use and makes you feel like you are in charge of your own energy. Splendid experience A plus plus plus!!!

Kelly was knowledgeable, personable, and patient. She answered all my questions to my satisfaction. When I called NRG to set an appointment I made sure I got someone who was not trying to make a quick sale and who was also going to talk to me and make sure that everything makes sense. Tiffany get everything together and made everything a smooth easy process. Signing documents electronically was very fast and efficient. Installers were fast and friendly. Cleaned up after themselves and respected the property. Panels look great on the roof when Robert came and took the drone pictures, and I am satisfied the way they look. Overall great experience.

I had some real ups and downs with this company.From install, to passing the final inspections to getting up and running. But once I addressed my concerns with the right people in charge. Everything was taken care of immediately and professionally. Just goes to show how valuable great employees are to a company and it’s reputation.Thanks, Tiffany Swisa the
Production Manager at NRG.

NRG was great from start to finish, and managed to complete my solar installation very efficiently so that I can take advantage of the federal tax credit, which I wanted to do. Ryan was a patient and hard working salesman who provided all of the information I requested and answered my questions at all hours of the day. Sherry Kashani Avni was a great project manager. She kept things moving and kept in touch...and was very responsive to all of my questions and sensitive to my specific interests and requests, and managed to get the whole project done on time, including touching base with the utility to obtain approval quickly. Rocky and Jordan (installers) were efficient and friendly, shared much information, and cleaned up the site well. Others I dealt with at NRG were equally helpful and efficient. NRG also has a great warranty, and their pricing was good. I highly recommend them for solar.

Leo did a really good job explaining the benefits of solar and how it can help me save money on my electricity. Leo was thorough, respectful and very patient with us while making these type of decisions. Tiffany is very responsive and always got back to me in a timely manner. Not only was she professional but she made the project go smoothly. It took about a week to get all the permitting done and 22 panels on the roof. Very nice installation staff, polite and efficient. I am delighted that NRG sends Robert out to make sure everything is inspected and the quality of the product is there. Very helpful that he set up the monitoring and giving me a tutorial on how it operates. Explained in detail what was installed outside and what to do in case of emergency. I have began referring people to NRG and cannot wait to get my referral check.

Leo was very professional and he explained everything very well, and that helped us make the decision to purchase the solar. His technical knowledge and financial knowledge made us jump the ball. I interviewed 3 solar companies before going with NRG. I can say NRG was more straight forward and products better quality that was offered to us from other companies. Tiffany was very resourceful and a great support to us during the process. She was very responsive and always communicated with us throughout the process of the solar project. Installers were technical and capable and were sensitive to our aesthetics requirements. They met your demands and completed the projected to my satisfaction. Panels look fabulous on the roof. Glad NRG sent out Robert to turn on the system in a timely manner after PTO was completed. Taught me how to use the app and also explained the functions outside of the property. Highly recommended company.

Installation was fast and efficient. Solar Panels look great on the roof. Everyone was friendly and respected the property. Cleaned up after themselves and are pet friendly. Tiffany was very prompt in getting back to me with all my questions. All kept my informed what the next step was. Very helpful NRG sent out Robert to help teach the system and get my started on the app. Solar Edge app is very easy to use and shows you your production levels and how to manage your electricity. Highly recommended company.

I highly recommend NRG for Electric solar installaiton. The price is the best. Everyone is professional. Organization and communications are superb. This is a family owned business and I felt that I was treated as a family too.

I interviewed 3 solar companies and NRG stand out the most because they are knowledgeable and offered great pricing. Daniel was our salesman who came out to the house to explain the benefits of solar. Quick with the proposal and offered everything we needed. Installers were quick and efficient. They were polite and personable. Pet friendly and cleaned up after themselves after the installation was done. Jake was very responsive and prompt. Robert with the final follow up was great. Always nice to have someone to come out after everything is completed to show us how everything operates. Solar Edge app is very user friendly and explains the solar production you receive from the system. Highly recommend this company for sure.

Jake came out and made a complex situation very simple. I had a number o concerns and he addressed every one of them. This was a very good experience from sales to operations. Installation went smoothly with no problems. Panels look very good on the roof. Installation was performed very quickly and I am completely satisfied. Robert was extremely prompt and informative. Broke down step by step how the inverter operates and also the monitoring system. App is very simple to use, provides excellent information solar. Highly recommended company absolutely.

Daniel was informative, patient and offered us a good deal. Installer installed very quickly. Solar panel as put on the roof in one day. Installer were clean and on time and respected the property. Alexis was my project coordinator and for the most part kept me on the loop for any changes. Robert came out and showed me how to use the system and inspected the solar one last time. Took drone shots of the property so I can show to my friends and family. Reason I put 4 stars out of 5 is because I am still waiting on my electric bill to see how much I am saving. I would highly recommend this company to anybody who needs solar.

Daniel was youthful and very informative about that the solar. He was real patient with us explaining the benefits of solar. Very family oriented and personable. Installer were very professional and clean. Pet friendly and respected my property. Solar panel looks very nice and blends in with the roof. Happy that Robert came out to my best convenience and on time. Explained the ins and outs of solar. Answered all our questions and also reviewed the app and utility bill. We honestly love the app and how it can show you the production levels. It feels like our house is a little power plant now. Can't wait for the summer.

Daniel was a great salesman. He had great knowledge about the solar and explained the benefits of getting solar. It all made sense to me after the consultation. So thoughtful of Daniel to send me a little gift during my hip surgery. Installation crew were very nice and personable. They did a really good job on the install, and cleaned each day. Installers were also show me what they were doing and explaining how the solar was installed. Alexis was our project coordinator and was always answering our questions and getting back to us in a timely manner. It was nice that NRG sent out Robert to help show us the system and install the app on our phone. Very informative to have the app and to see your production. Would highly recommend their services.

Leo was very professional and was not pushy salesman. Broke down the benefits of going solar and it made sense that I could be saving money on my electricity. Tiffany was on top of everything. Kept me informed on every stage of the installation. Always called and was very prompt. Installation crew was quick and fast. Cleaned up after themselves each day of work. Solar panels look amazing on the roof, and I am happy that they are in the back of the house where it is discreet from the street view. Robert came out and showed me how things worked. Great presentation on his part, made things much easier. Highly recommend.

Robert B. is a very honest salesman. He always got back to us when we needed it. Everything he explained to you about solar made sense. Pretty straight forward. We interviewed 3 solar companies and NRG Clean Power stand out because they had better warranty, the financing was very good, and we were getting better Watt panels. Installation was very quick, quicker than expected. Installers cleaned up the after the project was completed. Robert D. came out and showed us how the system works. Solar Edge app is very easy and very informative. We will be referring more people to NRG, after hearing how great their referral program.

Excellent service by Ryan, Jake, Robert and all staff at NRG Clean power.

The entire NRG team is extremely professional, fast and efficient. The sales staff are very knowledgeable and Tiffany did a great job at communicating each and every step along the way. Highly recommended company!

Reece explained our options clearly and the benefits of going solar. He helped us understand the financial deals and what the current implications are with going solar. Reece made the sales process easy and answered all our questions. Installation was seamless, Tiffany kept us up to date. She was very prompt and kept us informed on every step of the process. Solar panels look 5 out 5 on the house. Tiffany took care of most of the work, the paper work, emails, and city permits, which was a huge plus. Robert came out to give me a walk through on the solar edge inverter along with the app. Showed me what to look for in case something goes wrong, and educating me the safety issues in case of a fire. We had solar with another company at our other house and it was nothing compared to the excellent service NRG provided. Would highly recommend.

I was looking into solar panels because I was tired of paying $600 every month on summer days. I heard about NRG from a cold call, and immediately I was interested in the consultation. Robert B. was our salesman and he worked out a good competitive pricing. I was not home during the installation but my wife said they were professional and cleaned after themselves. Installation was done in a day, faster than expected. Robert came out on time, and did a excellent presentation. Showed me what to look for when things go wrong, outside and on the app. Great personable guy, definitely has passion on what he does and is very knowledgeable.

I got solar because I was tired of high electric bills, and SDGE does not get cheaper every year. Kelly gave me a very good pricing on the solar and she was informative and answered all my questions. She even gave me more answers than I needed which was very beneficial. Installation was very quick, I did not need to be home while the project was installed. The finished product was top notch. I was very interested in the solar app because it very important to see the levels of productivity. Solar edge app is really simple and very useful tool to monitor. The app isn't too much nor isn't to little. Robert came out and was very flexible with my schedule. Gave me a detailed walk through how to operate, shut down, and look for things that go wrong. Appointment was useful and informative. He was the cherry on top of the cake. I would highly recommend NRG to my friends and family.

Thank you so much N.R.G Solar, the team was amazing. I have dealt with many contractors before but never had an experience that matched my solar maintenance. I highly recommend NRG Solar.

N.R.G Solar are the best. They by far provided the best customer service, made us feel comfortable and provided us with the best deal for a quality product. I would not recommend anyone else. All I can say is thank you for your amazing service and thank you for your patience and thorough explanation of my savings with solar.

NRG provided a system that was adequate spec'd based on my usage and executed installation with zero issues.Tiffany did an amazing job at taking care of all the scheduling and keep me posted every step of the way.

Tiffany Swisa,Production Manager at NRG Clean Power was the best! She is super responsive and made the entire process of going solar easy. Tiffany's people skills are top notch!

Customer service provided by Tiffany Swisa was outstanding! She worked very hard wit all players from sales to installers. She was amazing!

Tiffany was amazing as my project coordinator.
Always prompt, courteous and fully knowledgeable about the whole installation process, right through to the final inspection.
I cannot recommend her and her NRG team highly enough.
I am confident that I made the best choice when it comes to Solar...and I interviewed many other companies.
Best regards, Angus

Kelly very personable and nice. She knowledgeable about the product and seemed concerned about helping people money electricity. Solar is definitely an investment in the future. Tiffany kept me updated every time something happened or any changes that need to be done. She is a very good coordinator who helped us a lot throughout the project. Installers were very professional and got the install done quick. The installation took about 2 day to finish. Cleaned up after everything was completed and did not leave a single mess. Chris is an awesome person who also I think should be highlighted as well. Pleasure person to work with. Robert came out and gave me a general walk through what was installed and also the solar edge app. Solar edge app is a simple application to use to monitor your solar. I am in the process of using NRG again for my other house, since we had such an great experience. Great job overall!

Extremely nice people who knows their job from A to Z. I appreciate that N.R.G Solar ask you what you want without charging extra. Great for Big roof and for small ones. Saves you a lot of money on electrical bill without any extra hustle from your side. All my questions and concerns were answered in a timely matter. Thank you N.R.G Solar.

Kelly was very knowledgeable about the product she was selling. She explained the financials benefits of going solar and it made sense at the end of the day. Love the savings for sure. Installation was quicker than expected, took them about six or seven hours. Pretty quick for just having 2 guys. Cleaned up after the installation was complete, great guys overall. Robert showed us professional customer service. He made it very comfortable for me to understand how the solar works, makes me think I can install solar as well. Very helpful to know when to turn off the solar in case of emergency. App was easy to use and learn because Robert is exceptional at teaching it. Very friendly and on time, and patiently waited when I came a little late. My mom is very satisfied with NRG and the service they provided.

An amazing company with great service & awesome employees. If you are looking for a company that is affordable & works with total perfection, you can blindly trust NRG Heating & Air Conditioning. Would definitely recommend them to anybody in the area who needs their units repaired or replaced!

Thank you to Nrg Heating for a great job on my unit. From start to finish the team was very professional and neat. Even the inspectors that came out were impressed with the work that was done. Highly recommend them for all your HVAC needs.

Reece was excellent, always kept in touch to update me on what happening next with the solar. Followed up with me every time and if I ever missed his call he would answer in a timely manner. Reece not only made the sales process easy but knew exactly what to say to keep me interested. Installers were on time, very easy to get along with. Any problems that would occur during the process they immediately would let me know. Robert came out to the property to finalize the inspections. Came out after my work schedule is a huge plus. System walk through was simple to understand thanks to the help of Robert. There could be room for improvement but 4 out 5 is good solid work for me.

Robert was my quality control representative who came out to my property for a final inspection. Came on time, and is an energetic young man. Showed me step by step how to read and understand the solar box. Went through the monitoring system to compare my usage and my solar. His tutorial was spot on and easy to understand (a lot better than the detailed instructions they sent on the email). He made me feel very comfortable and confident on knowing what was installed. Which was very helpful because I am not a electricity savvy person. He is my number one man to contact because he is very knowledgeable, reliable and passionate in what he does. Installation crew took care of business quick and efficient. Cleaned up after project was completed, and did not see a single trash.

Daniel was very good and knowledge about what he was selling. Daniel was straight forward and got to the point during the consultation. He made the sales process very simple. I heard about NRG from my friend who also got their work done from NRG. Installers worked very hard and did very good work on the house. Picked up after themselves each day of property, did not see a single trash out there. Panels look real good on the house. Installation only took a day which was very fast to my expectation. Sherry was our coordinator and she kept me informed every step of the way. Very prompt in getting back to me when I called. Robert came out to finalize everything and inspect the work of the technicians along with showing me how to operate the monitoring system. Solar edge app is very simple after Robert showed me step by step how it works. Believe me, I am not a tech guy but it was user friendly. I would highly recommend this company without a doubt.

On the search for solar I had a company named, Coast Energy Solution came out to give me a quote. They offered me little system with a high price point until I found NRG and they gave me a better pricing with better panels. Marco was knowledgable and gave you a good deal. Marco and I had a great relationshop and he made the sales process very easy. Installers did the job very quickly, I would say about 5 hours. Installers picked up everything and respected property. Alexis kept me updated on the project. Telling me step by step to finish the project. Robert worked well with my schedule, he came on time and did great work explaining how the solar works. Inspected the property, took some pictures with the drone and taught me how to use the solar edge monitoring. Solar edge is great application and is very easy to use and monitor. Great way to show your friends and family how your system is performing.

Leo was our salesman and he seems very knowledgable about solar. He was very nice and personable. Leo provided all the benefits of going solar and everything made sense so we went and sealed the deal. Tiffany was very prompt. She handled the project very well and kept me updated every aspect of the project. Tiffany worked well with the hiccups that went wrong with the house that delayed the solar. Job was completed while I was out of town and when I came home it was completed. I think the installation was quicker than I expected. Robert came out to do a last inspection to make sure things are going good. Took nice drone pictures of the house so we can obtain the photos to show our friends. His presentation really helped me understood what was installed. Great company would recommend.

Outstanding professionalism from administrative staff as well as technicians. Work performed as proposed. Nrg Heating and Air addressed problem with air flow that no other contractor offered solution for, exceedingly pleased with the work performed at our home. I highly Recommend them!

After some confusion around scheduling, which the owner was very appropriately sensitive to, the job was done in a timely and thorough fashion. Very professional and outstanding quality and service! Thank you Nrg Heating & Air Conditioning! I'd use these guys again.

NRG Heating & Air Conditioning's Technician were an awesome who showed me that this company hires knowledgeable and respectful people. I finally got the correct service completed on my AC/Heater Unit. They took the time to explain every part of the service to me as they were completing it. They were very friendly and a hard worker. Thank you very much for the service. I recommend this service to anyone who wants the job done right.

It's refreshing to deal with a company that puts the CUSTOMER FIRST. We had a somewhat challenging project and we're thrilled with the final result! I can't say enough good things about them and their installers. It was a true 5 STAR EXPERIENCE! I am having limited knowledge heating and air conditioning but these guys are extremely knowledgeable and professional and they went out of their way to ensure i was 110% happy.Thank you guys!

I had my air conditioning system replaced and am very pleased by the way NRG handled the process. The installers handled the installation very professionally. They were organized and very clean and replaced our new old AC with new one. They charged me reasonable rates and AC works smoothly. I would recommend this company highly.

Daniel was referred to me by a highly trusted friend, and he came through with 5-stars as I knew he would. Very positive experience every step of the way. Installation went efficiently. Installation team cooperated very well with me. Cleaned up after themselves when they were finished. Really appreciate that the communication was spot on. They would keep my updated with the ETA. Alexis is very obvious she is very detailed oriented and she takes care of every aspect of the project. Robert came out to do final inspection, to make sure things were operating as they should be. He educated me on the online resources, and now I have an app to monitor my systems output. App is very easy to work with, and I can see every production day by day.