NRG Clean Power

I normally do not post on review sites but I must say thank you Aracely. You were great! Answered every phone call, responded to every email, and scheduled all of our appointments, including coordinating everything with the city. We also want to thank NRG for delivering everything they promised during the sales aspect of our project. Everyone’s professionalism and commitment have been outstanding. Thank you, Aracely, and thank you, NRG!

Shelly was easy to talk with. She quickly diagnosed problem and solutions. Upgrade was completed within a week. Everything works great

Our solar inverter apparently went south on us a while ago. When I called NRG and talked with Shelley about this, she said they could send a technician out soon to check it out, but in the meantime she could talk me through a simple initial diagnosis and high-level reset over the phone. We tried that and waited overnight for results; the next day it was still no good, reading "Idle", so I sent her photos of the labels on the side of the unit. When she called me back she told me that the manufacturer agreed the unit needed to be replaced (under warranty) and NRG's technician would only need to come out once, for the installation. Plus she gave us a break on the cost of the service call! Shelley was absolutely helpful, capable, and professional throughout. An outstanding experience in every way. An update: NRG's technician was able to come out yesterday and install our replacement inverter right away. Zero problems of any kind, and we are now generating electricity again - a perfect conclusion to an excellent experience.

We had a great experience working with NRG Clean Power to install a solar system for a new construction home. Andrew Cohen is highly knowledgeable and patient. Andrew took the time to explain the different options, costs, and what design would work best for our situation. We received quotes from 4 other solar companies. Andrew offered the latest equipment for the best price and could start before everyone else. Once we were on contract, Aracely Lopez was amazingly responsive and competent and went above and beyond to execute this project. Aracely worked with us to complete the project around the new construction issues and constraints. Because of Andrew and Aracely's efforts, we have the highest quality solar system for our new home, installed quickly and professionally for the best price. We will be using NRG Clean Power again to install batteries. Thank you, Andrew and Aracely!

Shout out to Shelley Immken! I submitted a ticket for my inverter on July 4 2024. July 8 - first business day after the holiday - Shelly called me with the solution already in process. She had called Solar Edge, dealt with their support and set up an RMA. Great follow up too. Shelley provided a tracking number when the inverter shipped and set up installers the day after I received it. Today 7/18 my system is back online. I am one happy customer. Thanks Shelly!!

From the beginning of our project to the end of it everyone was extremely helpful. We are very happy we used NRG solar.