NRG Clean Power

I had NRG install a second non export system on the high draw circuits on my home, so I could keep my current NEM 2 status. The design portion went great. It took a bit for my install to be scheduled, but once started the installation and permitting team completed the work smoothly. The system is performing exactly as I had hoped. Thanks NRG!

The solar system was installed as designed and works perfectly.

The whole process was smooth right from HOA approval to loan approval and then finally installation. They were very communicative through out the process. Definitely would recommend NRG Clean Power to anyone looking to get solar system with battery backup installed

No issues with system , easy to monitor. workers were efficient and kept me in loop. no upsell . they were there when they said they were coming and were respectful of property and home.

Good experience with NRG overall. Would have liked more awareness for what to expect from the installation process. I got the impression that NRG pretty much leaves up to the homeowner report issues after the system is live, They also didn’t do a great job with keeping their schedules with the installers known. On the awesome side though working with Edward was great, he was understanding and he usually had answers and actions for my questions quickly.

I deeply regret choosing NRG Clean Power. What should have been an investment in my home has become an expensive, stressful dispute that has seriously undermined my confidence in their judgment and customer service. NRG installed my solar system on August 5, 2026. Approximately two months later, my insurance company inspected the roof and informed me that it would discontinue coverage unless I replaced it. I was suddenly facing a roof replacement plus the expense of removing and reinstalling solar panels that had only just been installed. What frustrates me most is that NRG’s own pre-installation photographs show missing and displaced shingle material, while its assessment records no physical damage and no granule loss. I find that discrepancy unacceptable. Independent roofing contractors also recommended replacement. Bull Roofing stated in writing that the roof was already in poor condition before installation and that an experienced solar installer should have noticed exposed fiberglass. AV Roofing expressly stated that the roof was unsuitable for solar installation. Despite those findings, repeated correspondence, and the urgency of my insurance situation, NRG has refused to cover removal and reinstallation. Instead, it offered to charge me another $3,600. NRG commissioned a roofing inspection that, according to its response, rated the roof “Fair” and found no visible damage directly attributable to the solar installation. My complaint, however, is about why installation proceeded over the conditions documented beforehand. Saying that solar did not cause the roof to age does not answer that concern. I expected NRG to identify visible roof problems, communicate them before installation, and meaningfully address the discrepancies when I raised them. I do not feel those expectations were met. Instead, I have spent substantial time gathering reports and pursuing answers while facing an additional expense I believe could have been avoided. As of November 2, 2026, this dispute remains unresolved. I am profoundly disappointed with NRG’s handling of it and would not recommend the company based on my experience.