NRG Clean Power

Johnny Conde was very polite & professional when responding to my request for service on our 2 year old solar panel system. He scheduled the service call on a day that was convenient for us & followed up to make certain we were satisfied with the work performed. The service tech quickly discovered the problem & corrected it. Nice job NRG!

we got solar and 1 enphase battery to go with the micro inverters also enphase

They did our solar install in one trip and everything was cleaned up well. We did have delays in permitting but it was due to the rush of NEM customers. We are very happy with our install.

Not only did I satisfy the offset of all of my usage, but it is such a relief knowing when the grid goes down I will have power. The conduit was hidden and the install looks flush. Very impressed with NRG Clean Power's ability to deliver this quality.

After doing months of research, I began getting quotes from the big companies in summer of 2019 (the last year of the 30% tax rebate). Started with Tesla (who had just acquired Solar City) and SunRun, only to find out that they were quoting me the cheapest panels they had (Hanwa). Additionally Tesla power walls were still new & not readily available. SunRun had the audacity to tell me I didn't need a backup battery even though I wanted one. Thankfully, I found energysage and solarreviews to do more research as well I got more quotes. I ended up getting some quotes through energysage and some from local companies. I ended up using Tesla's new streamline pricing and NRG ended up matching it and added an LG backup battery. And financing was based on credit not just the standard 5.99 rate that Tesla & SunRun had for a 20 year loan. NRG also had Hyundai panels with a 30 year production warranty. So it all sounded great. $110/month. That was pretty much the end of my good experience with NRG as I'm pretty sure my sales rep left the company. My coordinator or whatever was not responsive at all and it took emailing someone higher up to figure out what was going on. My system got installed barely before the end of the year but then I had to wait for PGE to approve it and all of the other stuff. For reference I started the process in July 2019, install didn't happen until November and barely got final inspection done in December in order to get the 30%. For the most part I hadn't had any issues just questions here and there. It would usually be someone new responding as I don't think I've to anyone consistently the last 4 years. And then last year in 2022, 3G networks were discontinued. Of course my system had a 3G Sim card so it stopped communicating with SolarEdge and my app. NRG didn't notify me or anything that this would happen. I immediately reached out to NRG and got a delayed response like usual from a new person. I was referred to a contractor company who was supposed to help me upgrade my Sim card to 4G. I followed their instructions only to find out that they didn't have my site info. I went around in circles with both companies while they continued to drop the ball. Meanwhile I did research and figured out if I had hard wired my inverter I could avoid this issue completely. However since my ethernet wasn't plugged in, I needed to switch my system over once I hard wired it. I ended up using a local company (Solarplonics) to help me out. NRG's contractor company just wanted me to pay like $700 or something for them to come out and upgrade my Sim card. This year (2023) after all the heavy rain in California my system had a ground leak system error. I reached out to NRG and they seemed to be delayed again so I reached out to my local company at same time. NRG dropped the ball several times and really never got back to me and could not send a tech to me for over a month. I had some hiccups with the local company so I kept trying both at the same time until I could get someone to my house. The day before Eduardo from NRG calls me and states the tech has an old truck & needs to know if he needs a ladder. Of course I tell him I have a two story home and insist that he brings a ladder. Tech arrives next day with nothing. After looking at my system, I had to convince him to go up on the roof which was the whole reason why he was there. I offered my ladder and he got up on the roof. At one point he asked me for his tools but I didn't know what he needed so he came down. Basically my waterproof J box was full of water and he showed me a photo. He said he drilled some holes in this "waterproof" box and stated that it should've been done during install. Right after he left I called Eduardo and voiced my frustration and he ensured he'd get back to me. 3 weeks later I haven't heard anything at all and I just sent a follow up email because this is terrible customer service. I'm not trying to bash the company but rather give a honest review of my experience so far. I will update it if I hear back from them.

I really try not to be one of, "those people" who complain about everything and lose their mind when someone has had a bad day. Unfortunately I cannot stand back and ignore the actively bad service I have received here in Texas. I explicitly say Texas, because the folks I have delt with from NRG in the California offices have been very friendly, responsive, and take ownership. Unfortunately after we signed a contract, the management of our installation seemed non-existent. We were warned there would be delays for some parts, and that is no issue as communication is key and I knew it might take a bit to get the hardware I asked for. The deliver took several months, again not a problem as I was warned up front. My issue is that I would go months without any communication or updates. I would send emails without response for weeks at a time. Sometimes to find out that my project manager no longer worked with the company. I think I might be on our third project manager, but there is no way to tell. So far the only reliable way to get any answers is to repeatedly call the California team, who I assume then escalate internally to someone in the Texas team, then I get a response. The whole feedback loop is very disheartening. What makes this worse is that most of the hardware arrived, and a team of installers showed up and put the panels on my roof (I should note that the team that came to my house were friendly and professional, and appeared to do a good job). But we were missing critical components to finish the installation, so I was promised they would return when the parts arrived. Parts arrived not too long after and I notified the NRG folks we were ready to finish the installation. It has now been several months with the panels on my roof and no installer here to finish the job. The panels in the sun eroding their lifetime without actually being connected. So now I not only get little response from NRG, and so far some broken promises on when they will come finish the job, but NRG is now actively costing me money by burning through my panels. The only reason this is not a 1-Star review is that there are individuals I have interacted with that were great, but I feel like I have given NRG every opportunity to get better and correct the customer service problems they seem to have, and that just has not happened. I now feel obligated to warn other home owners to be very careful when engaging with this company going forward. Update 5/21: Continued broken promises by the workmen hired and now damage to my house. I will have to hire an electrician to come in after they are done (whenever that is) just to make sure my home electrical is safe.