NRG Clean Power

I inked the deal with NRG in November of 2025. Nine months later it's installed, running, configured properly. When I signed the deal, NRG was upfront about being overwhelmed, busy, and wouldn't be able to install until February, three months later. I was fine with that. But it didn't go down that way. The actual installation was done by a subcontractor on May 14th The experience with the subcontractor was not a good one. The foreman on the project did speak English but no one else did. I don't believe the foreman even knew who NRG was. But since the foreman was not on site a lot, it was hard to communicate. From all the reading I did on this site, I knew it was important to check the installation of the panels on the roof because of the many complaints of leaking when it rains. At 64 years old I don't believe, the contractor imagined I would actually get a ladder and climb up on the roof of the second story of our home. Well I did. And I found over a dozen big problems: cracked tiles, missing tiles, etc. I sent the pictures to NRG and a week later they had someone come back and go up and fix all the problems. With another death-defying climb up onto the roof, I verified that they did fix problems. but the point is it never would have been fixed and our roof would have leaked badly, had I not checked the work. It took so long to install, the loan I signed documents for expired. At NRG's direction I applied for a new loan at a new bank. The terms of that loan were worse than the original loan I signed up for. Net-net, that incompetence cost us significant money. When the loan funded NRG alerted me I would be getting checks and that I was to forward those checks to them. I replied with, "Is it even turned on? Is it working? I've had no instructions or update at all." NRG then hooked me up with a tech and with a phone call he walked me through the system on a Tesla app that I installed on my iPhone. The conversation was very helpful. I learned the system and how it works as the tech walked me through the application. But the NRG tech did find a number of configuration problems done by the sub-contractor / installer. The tech walked me through fixing those configurations. There were other problems along the way but this thing is already too long. The system is up and running efficiently now. but, oh man, what an arduous journey.

I had NRG install my solar +battery system last year and their design & installation team were very helpful, communicative and installed on schedule, which was critical since is was right before the tax credits were about to expire. I recently called them for some post install support, needed to disconnect the system for a service and panel upgrade. NRG’s great team made sure that I didn’t have any schedule delays and got my solar back online quickly too! Thanks!

We worked with David F. and others at NRG to get 23 panels and a battery installed. Despite it being a busy time, they kept us informed, making steady progress, and got our project completed for the agreed upon budget. Ron even reached out and let us know an unexpected rebate opportunity. The price was better than competitors and the communication was solid throughout. We'd definitely recommend them to others.

I originally left a very disappointed review regarding the service provided by NRG Clean Power for my 8.28 kW solar roof. I signed the contract in September 2025 and, due to numerous permitting and planning delays on NRG's end. After the permit was finally issued in January, communication was stagnant, and I strongly discouraged using them. However, I am happy to update this review. A new project manager, Miles, took over my file and quickly escalated and resolved all the lingering delays. Thanks to his proactive communication and management, my system was finally installed and commissioned by the end of June."

I'm just now signing the contracts so I will review again when the system is installed but my review of the proposal phase with NRG was excellent. Specifically, Sabrina Steinman, the NRG rep I spoke with was very knowledgeable but also understood my level of experience with solar and my specific needs and requests, without pushing or over-selling other options. The experience I had speaking with her during the proposal phase was way better than what I had with other company's reps I spoke to during the proposal phase.

Overall you get a deal on the system per kw and they eventually will get it done to standard and to your satisfaction but it will be to your advantage to know what you're doing, read lots about other peoples experiences to know about pitfalls and just know more about all the details so that things don't get missed or cause delays. Generally speaking they have experience and respond eventually but you will need to be more involved than on a typical project. I started the process in February before the announcements that the tax cuts would expire. I will grant that they had a particularly challenging year last year with the expiration of the tax cuts and the rush to install. At the same time I think that there were still unnecessary frustrations. Started permitting April 10th did not receive the permit until Oct 2nd. All along the way I was prompting the permitting team and my city's permitting office asking what is going on. I agree my city is especially difficult but also the permitting team could have been more proactive and detail oriented. Installation phase started end of October was scheduled for November and not completed until December 31st. Additional fixes were done until permitting finally passed in mid February. Permit to operate is pending. It was a long road, there were mitigating circumstances which is why I have revised the review but I think all prospective customers should know that they may need to be more on top of things than usual. And I hope that their processes improve such that things are smoother for them when there is not as much demand/time crunch.