1st Light Energy

They're going to tell you that you're gonna save on the end of the year you still paid, I bet I don't a $1000. What more for your electric bills plus and tap where you're paying for solar panels every month. When they did all of my system, they didn't even bother to come. And turn on the system after 5 or 6 months. I noticed that my bills, they were still getting high. That was because they didn't turn around the system. And every year it's always something a problem with that. Solar panels undo this moment. Every year there's just something happening with the solar panels. you have no answer from first light company now in the automatic it's telling you that there don't do service. Residentials. So who's going to take her? The issues. On the paper we're saying that we have 10 years guaranteed from them. And then, twenty five years, I guarantee from solar panels and in inverter.

Solar panels not working and know one will answer the phone or call you back and there only 8 years old and not working .This company is a bunch of scammers !!! DO NOT USE THIS COMPANY THEY ARE FRAUDS!!!! PAID 33,000 dollars and they are junk and one of the biggest scammers in the industry.Does anyone know how to file a lawsuit against these criminals!!!

This company has abandoned all of it customers in the Northeast. Leaving those with solar panel issues to fend for themselves. Not holding up to their 10 year workmanship warranty. we have panels not producing bit I'm expected to pay my loan of 70k for a system that isn't working properly. Was advised to contact a local company. Thus, leaving me to pay out of pocket for a system that is under warranty. You should be ashamed of yourselves for scamming people out of money and having us all fend for ourselves. I expect a class action suit against this company to make good for us customers having issues with our system. I won't hold my breath in hopes of having someone call me to make things right.

October 2019, we purchased solars from 1st Light Energy. Since then we have had a few issues, with the capping of the solars etc and after months of arguing the issues were finally completed. Since November 2022, we have had massive leaks in our home; after calling several roofers, it was agreed that the problem stems from the way that the solars were bolted down into the roof. An agent from 1st Light came in early December 2022, who confirmed that our brand new roof is damaged from the way that the solars had been installed. Since then, rain, sleet, and snow have caused the damage to our roof to worsen, spreading down the ceiling, bay window and window sill of the interior. They have set up 2 appointments with us, but each time no one showed up to take the solars off so the leaks can be repaired. The leaks have gotten to the point that the interior wood has rotted and mold is beginning to spread in between the rafters! 1st Light guarantees their work and had agreed to pay for the roofer cost. However, they NEVER Show up and we have had the roofer on stand by each time! Furthermore, the damage to our window, wooden window sill and ceiling should also be repaired, at 1st Light’s expense, as well as the mold completely removed from the rafters, so that our home could be safe again. My husband, myself, our 2 children and my 83 year old mother who have lived in the home for 17 years should not be exposed to this health hazard any longer!

First problem, a sales person will sit down at your table and talk about a "call home" feature if your solar stops working, they'll know and notify you. Only that's a lie, because when it stops working and I catch it after a few months, I bring it up to them, and am told "it's my responsibility to monitor. Second problem, I purchase a 40k dollar system that had a hardware failure in less than 5 years, and I have to pay $250 to get them to come out and diagnose it. Once they determine it's a hardware failure, I ask if the service fee is refunded. No, the warranty replacement doesn't cover their time and work. Except I bought a 40k dollar system that isn't good for 5 years, so you should probably stand behind the product you're selling. Bottom line, look elsewhere. They don't stand behind their product or their sales promises. I'm out 3 very expensive months of solar coverage at this point plus $250 to get them to fix it. There are too many companies in this game to put up with this.

Installation was OK but solar panels have not worked for the last year have continuously called the company have filed filed a claim on their website but no response back we’ve called over 15 times almost every day and cannot get anyone to talk to us or help us.