Empire Solar Solutions

ystem is still not operating as of 4/28/26 Still not operating as of 5/3/26 Still not operating 5/4/26 Still not operating 5/5/26 Still no operating 5/6/26 From start to (still not finished), this solar installation has been an absolute nightmare. The issues began early and never stopped. Members of their crew were openly speaking negatively about the company on-site, which immediately raised concerns about professionalism and quality. The engineered drawings did not match what the salesperson, Jacob, presented on the day of the sale, including the layout they were supposed to install. It became clear very quickly that what was sold was not what was actually feasible. During installation, my property was damaged including both the siding and the roof. While I was eventually reimbursed, that doesn’t excuse the carelessness. On top of that, the crew left trash and metal clippings scattered all over my yard and deck, creating both a mess and a safety hazard. The delivery process was just as bad. Pallets of materials were dropped directly in front of our only entrance days before Thanksgiving, blocking access to our home with no consideration or communication. Communication throughout the project has been extremely poor. Tom, the project manager, called exactly once and that was only to inform me they needed to switch panel brands because “the factory caught fire.” Even then, the change order was documented incorrectly, listing the wrong panel brand. They have continued to be dishonest about timelines and paperwork. I was repeatedly told that permission-to-operate paperwork had been submitted, only to receive a call a month later stating it was just submitted on 4/15/26. As of now, I still do not have permission to operate, and this project began back in August. The installers themselves showed a complete lack of professionalism showing up in Crocs and, on a second visit, using metal shovels on a brand-new metal roof to chop away ice, causing additional damage. This level of negligence is unacceptable. Sandra, the office manager, has been completely unresponsive and does not return calls. I have effectively had to manage and push this project forward myself every step of the way. There were also major oversights from the beginning. They never properly evaluated our electrical service and later determined it needed to be fully replaced due to age and configuration. Even more concerning, the salesperson Jacob instructed the electrician to “bury the cost in the project,” which raises serious ethical concerns. The system they originally quoted couldn’t even physically fit on the roof due to sewer pipes and other obstructions something that should have been identified during the initial assessment. This is a fundamental failure in planning. To make matters worse, the extended delays have now put me in a position where I am being audited due to the timing of the tax credits and questions from the IRS a situation directly caused by their inability to complete the project in a reasonable timeframe. Multiple staff members on-site openly described the company as chaotic and disorganized, which unfortunately matches my experience. The only person who has shown any level of professionalism and follow-up throughout this process has been Tal Naim. I was told the mad dash to complete projects before the tax credits expired caused this...here's a simple thought DON'T TAKE WHAT YOU CAN'T HANDLE. Overall, this has been disorganized, unprofessional, and incredibly frustrating. What should have been a straightforward installation has turned into a months-long ordeal filled with mistakes, damage, poor communication, and questionable practices. I would strongly caution anyone considering this company to think twice. i WILL UPDATE WITH DOCUMENTED PHOTOS ONCE i HAVE TIME.

Unresponsive. UGLY install with massive metal protrusions outside solar panels. MISREPRESENTATION of installed look. Have tried to remediate for two months. Texts, emails, calls. I have been lied to that this was “town code” and “NYSERDA mandated” and “standard installation.” NOWHERE Have I seen an installation that looks like this: not Empire Solar’s website, nor their marketing brochures. Nor on any other roof… anywhere. DO NOT USE This company. Even Enphase (the manufacturer of their panels) DOES NOT REFER THEM.

A disaster of a company. I heard great things about them in my research so I was excited. When we did our install with them, they left a complete mess. I had to clean up the crews wet clothes, bags of food, beverages. They left massive holes in my driveway when we trenched for the electricals and they didn't clean them up. I called them numerous times and took three weeks before someone called me back. They then came and repaired about half of the work. In addition, they ruined the front of my house by putting the electrical box on the house when I specifically asked them to put it on a different wall.

Empire solar was amazing from start to finish. Nore and his team were. Perfect. Nothing for me to worry about. They handled everything. New roof, New solar panels. New electric connection. Super happy Gene and Andrea

Updated Review I’m going to update my previously posted review regarding my solar install. Although the install was less than spectacular and damages occurred to the property (as I previously stated), Adam (owner) did make it a point to come to my house on a Saturday and get a grasp of the situation himself. He was apologetic and agreed to remedy all issues. I have to say the communication between us has increased greatly. Unfortunately due to the issues we had I cannot give them a five star rating but i will increase my rating of them for the effort that was made to make sure all issues were resolved. It also helps that my solar system seems to be producing very well thus far.

Adam made sure to clear up any misunderstandings we had. We were able to make things work out. I am thankful he was involved.