SunLux

I had a Sunlux system installed 2 years ago. During the initial design phase I asked for a system that produced 120% of the needs for my 3k sq ft home because I live in the desert and was planning a renovation for more sq footage. Gary Lupo and Mike Valencia were the designer and sales lead who recommended a 13kw system and assured me it was more than enough. Well from day 1 it was not. The 1st year in the house I had a $5k true up from SCE! I repeatedly called Sunlux, Gary and Mike and was told I needed to give it the full year because the system would make up for the overruns in the summer and it most certainly did not. I have gone back and forth with Gary, Mike and their support team for the past year asking that they honor the platinum service guarantee since the system is not producing what I asked. I was told the system is producing 13kw and that's what it was designed for regardless of what I wanted. At this point Sunlux customer support turned it back over to Mike Valencia who has not responded to any emails or phone calls. I have replaced doors, added a whole house fan, more insulation all to try to make the system work and will still have a $3k true up this year. My only choice now is to add more panels myself since sunlux has no intent to honor their guarantee which will cost me significantly more than 2 years ago. Do yourself a favor and go elsewhere. Sunlux is big on promises but terrible on delivery and execution of those promises. If you decide to use this company anyway, stay away from Gary Lupo and Mike Valencia, they are frauds.

From the beginning this company was doing an awesome job, from the first time we had a zoom meeting. The sales rep Chris was honest and I was convinced I have found the right solar company. That was back in November then LG went out of business and solar panels and the updated my panels to the new Teslas. Customer service my project manager was keeping me informed every week. Until March 25 when I called that were to be there for final inspection and nobody showed up so I call my project manager and she told me the city had canceled and supposedly the city called them. At 7:00 AM to notify that they expect to call in sick. So I decided to call the city of Norwalk I’m pretty familiar with the city permits in building and they told me I never had a had an appointment for inspection but they were willing to do it on Monday. So I call back my project manager and then she told me that somebody HRA call me on the 23rd to notify that there was no appointment for today. Well that’s a lie because normally they will email me or call me and any changes I have no email no calls. I have put complain and Penny and today is March 30 and I still have not received a call from the company Sunlux. They got their money I guess this is what I’m expecting if I ever have issues with my solar panels. I have a lot of family members and friends they were really to go with this company but now they hear my frustration and they’re planning to go on a different direction

One star is too many ..... They are absolutely unprofessional . They gave me a bid and a timeline and it took 4 month to find out through the city expediter that SunLux design is faulty and it does not meet city standard , where we had provided them the exact requirements. Now after wasting so much of our time , they demand extra $5000 money for redesigning which requires more panel or stronger panel .. I ended up shopping the same with LA Solar whom are very professional and fast and demanded sunlux to refund my deposit and they did not . We took them to small claim court and they lost and up to day they are not paying whats owed to me so I am taking further action. Do your selves a favor and stay away from these guys

Went with Sunlux to get a solar system to hook up an electric jacuzzi ( that was a mistake right away, should not use electric to heat jacuzzi, not worth it at all, even with solar ). I told the salesmen this was the purpose of installing solar, and he said great and led me down the path to obtain solar with Sunlux. My bill went through the roof once I started running my jacuzzi and after multiple attempts, no one at Sunlux is willing to help in anyway... they are literally in it just for the sale, dont waste your time and go with literally any other solar company!!! Also, if you are military, they dont offer any discounts, just FYI...

I was working with Tim from Sunlux, he was very patient, and went over all the proposal and financing info, it was a great deal, although I could not qualify for financing, Im planning on using him in about 3 months after I pay off all my debt and let my FICO go up.

Loved working with them I definitely would recommend them to anyone.