Solar SME, Inc. - Profile & Reviews

We did not end up going with SolarSME for our panels for financial reasons, but had a very positive experience with them exploring and negotiating their quote. They were knowledgeable and I would consider working with them in the future.

I used EnergySage to determine my options and placement for a solar installation on my townhouse in Pennsylvania - I thought that since my roof was small, it wouldn't be worth it. To my surprise, the estimate showed I could meet my entire electrical demand, and at a fairly reasonable price. I put out a request for a quote, and SME responded quickly and with a very detailed plan. I asked many questions about configuration and layout, to which SME regularly responded with detail and alternatives, up to and including quotes for different configurations. When it came time to choose, I went with them - the hardware they recommended was top-of-the-line, and the analysis performed left nothing to chance. The process was lengthy (at least compared to my expectations - it took a little over 4 months from first contract to turn-on) due to the many permits and licensed installers the city requires, but SME took care of it all - while I chose to be very involved in the process, I believe I could have sat back and done nothing and I would have been just as satisfied. Today I have a full net metering solution online, and am very happy with the setup I chose. They weren't the cheapest quote I got (though the cheapest option wasn't much lower, and had multiple drawbacks in terms of equipment quality and warranty restrictions), but these people seem to have the quality I don't mind paying a bit extra for.

My journey to solar was a bit tortuous. After getting a really bad quote from one company leading to a cancelation of contract, Sam from SME contacted me because I had made an inquiry through energy sage. My enthusiasm was dampened but I allowed Sam to convince me about solar. He gave me a plan and he was very patient with lots of missed calls between us. Mistakes happened along the way but we eventually resolved and today I have 30 solar panels on my roof. I cant wait for the power which I already see being generated over the last three days of launch.

It was a pleasure working with Sam and I am pleased with my system so far.

Patrick

Solar SME completed installation and we powered up in last two weeks. I received their contact from my neighborhood page and I am glad because everyone only quotes with panels that will deteriorate quicker and has lower conversion rate (including the big names) but Solar SME quoted with premium panels and I liked that. The on boarding process was simple and their financial institutions that provide loans have more options which is also a plus. Once the loan|plan was approved installation began in two weeks. The operations team is very courteous and helpful they work hard and before leaving your property they will walk around the house and clean-up. Something Solar SME can improve on is to keep the communications open (Weekly update) and show the steps or "What to expect" when you initially start the communication. The best part about working with Solar SME is that they will take your feedback and come back to you with a proposal to try and satisfy all your queries.

After research of solar companies I decided to go with Solar SME because of price and reviews. They did all the necessary paperwork with the city, neighborhood association, and with the electric utility. They were also answered all my questions and responsive to my concerns doing installation. I am happy with the installation.

Really nice customer service happy with everything they done easy process always trying to make customer happy

Zack has been a persistent, and professional providerof every detail (and then some) I have asked for during this process. He has answered all my technical questions on the panels and installation specifics, and also my wife's questions about financinig, asthetics, and warranties. He has been patient with mine and my wife's schedule to schedule phone calls and Zoom meetings, even with re-schedule requests. He would be the first person I turn to at SME and I hope is representative of the quality person SME employs.

I hope to be a customer of SME as soon as I can work out the financing on my end.

I has been a great pleasure to work with Mr Lee, that has great knowledge about solar and design to make it look perfect on our house. We looks forward to go green

Working with Shane Lee has been a very communicative experience. He will respond to you and answer all questions. He is quick to rewrite quotes and explain in detail. I have not made a decision yet to use this company for my solar needs.

I worked with Shane, who was very responsive to my questions and requests. We have not yet had panels installed as we are still considering whether to move ahead. However i was pleased with the responsive service i got.

Very good and clear info. Was able to explain all the details in the Quote and answer all technical questions. Good follow up. Will be putting purchase on hold for now due to personal reasons.

Thanls

Solar SME provided me the technical aspect in layman’s term to expedite my purchase of a solar panel system. The process is timely but I’m comfortable knowing that everything is being handled meticulously and in an expeditious manner.

Alex was great to work with - I had done some research and had lots of half-baked ideas about the installation which he was able to answer patiently, however wrong they may have been. I never felt pressured or like I was under the gun to acquiesce to terms. Solar SME's rates were also by far the most competitive amongst the companies I researched and they are using top-rated panels, I am waiting on the installation but based on my experience thus far - I expect everything to be stellar as it has been so far.

Awesome site! Received lots of good quotes from a lot of good companies. Customer service has been outstanding.

Zack did an excellent job putting together the presentation as well as answering all of my questions. He was patient and had no problems explaining technical concepts or answering questions I had about the products being used. His insight definitely helped inform and shape my opinion on how my solar project would turn out.

I was really comfortable with this sales. He explained everything I needed to know.

Shane was very helpful, was willing to build the system on what we wanted. With the Pearl Certification, it
gives them the edge over everyone in the marketplace. If you want a good system with great prices, Solar SME is the company you want to go with. We went with another company based on the financing options that were available. If were not financing Solar SME would have been our choice.

We are glad that we were able to get in touch with Zac at Solar SME, in our pursuit of Soalr Panel installation.

Zac has been very patient in answering all our questions and concerns. He is very meticulous in communicating all of the information that are necessary to make a informed and calculated decision going for solar panels.

As we are planning to purchase Electric cars next year, we are definite to approach Zac at SME Solar next year to expand our solar installation, since we foresee higher consumption of electricity.

Nanda Mokaneti

Everything to this point has gone smoothly. Zack got us a great deal over other companies and we are excited to get the process completed

Shane Lee did a great job completing our contract. We had some misunderstandings early on, but once I said I needed better communication, Shane took care of what needed to be done and was responsive.

Shane did a great job getting us setup with the right system for our property at a great price. Made the process fast and easy. Went above and beyond on getting us the best financing available.

Every need was met in a timely and professional manner. Shane helped us quickly and completely get our system up and running.

I hired Solar SME to have my solar array installed. The installation has not taken place yet as we are still early in the preparation phase. I had a site inspector come out a couple days ago to inspect my property. Next stage is to apply for permits and get approval from HOA. All of that will be handled by Solar SME.

This review is only for the initial stages of my interaction with Solar SME's representative Shane Lee. Shane has been very fast and very responsive to my questions and requests. Whenever I have a question I would e-mail him and he usually responds within the hour or within 3 hours. He has been very flexible with my requests and worked hard with his senior management team to fulfill my requests and needs. Shane even works on weekends and during Labor Day holiday.
So far everything seems to be going pretty smoothly. I cannot speak to the installation process, the quality of the installation, and how my solar array is working yet since that is 2-3 months down the road. Therefore, I will not rate the quality of the product yet. If possible I will update this review later on when I cross that bridge. So far so good!

Excellent service

I had requested quotes for a 12.8KW system and Shane Lee from SolarSME provided a straight forward solid quote for a system that exceeded my expectations. Shane worked closely with me to further refine system size and options to ensure the system will meet my needs. Throughout the process he has kept contact and ensured all my questions were answered. I recommend SolarSME and am confident you'll have a solid experience as well.

Solar SME and Shane Lee have been very helpful throughout the initial solar process. Although our panels have yet to be installed, all of my questions have been answered thus far in a timely manner and with extra care. The design was SO detailed and organized. Shane is always quick to respond and very polite. We appreciate all of his help and hard work to make this dream of ours come true!! I am looking forward to finally having solar panels and doing my part to help our beautiful planet. Highly recommend!

Zack was my sales rep and he went above and beyond working on my system. Between working on pricing, system size, and a few customizations, it has been a great experience!

Zack did a wonderful job communicating with me about the solar process. He gave me a detailed proposal and explained everything clearly. I had a great experience working with him and Solar XME, they keep you informed every step of the way!

Our job is not completed but so far we are pleased with the help we received from Shane. Whenever I have questions he us quick to respond he is always professional and courteous . The workers that were here to look at our project were down to earth good guys. We look forward to getting our project completed and have confidence that we will have a great job done for us.

I worked with Shane Lee designing a solar system for my home in Georgia. He did an excellent job creating the design, making changes based on my input and answering my questions. The installation was subcontracted to Solar Plus near Atlanta. The companies worked together well and they handled all of the architectural approvals with minimal effort needed from me.

Shane Lee did a great job getting us the best price possible on our system as well as a low finance rate. Highly recommended.

I just bought my house , furnitures and appliances. My credit was neither perfect but with no negative remarks. But Zach from Solar SME worked with me to find perfect financing options. I am waiting for the installations to happen, so no comments there. But Kevin worked closely with me to finalize the design and get all the approvals . Where i needed to get the approvals on my own, he helped me through . Answered all my questions in deciding what kind of panels and battery backups I want to use.

Mike Brown was great. I actually WANT to buy from Solar SME, Inc. because I trust Mike Brown. The estimate from Solar SME was not the most competitive but the communication, education, and honesty have me sold on their products and expertise. If I move or build another home, I will ensure my roof design will accommodate enough solar panels to make going solar a worthwhile reality.

Work with me to gey correct size system for my needs.

I had been looking for solar companies to accommodate a solar design that I need. I selectted Solar SME over others because they are very open minded on what I want in my system. Zack is very accommodating, very patient and listened to me very well. I appreciate the effort he is doing to make my solar project going. I strongly recommend Solar SME.

Shane Lee develope a solar panel package for me with the 340 HIT panels for my roof , the Panasonic panels rating and durability were outstanding as well as the complete package, for net metering. At the time I couldn't take advantage of them. So I refer him to my son Peter Jackson Jr. and He lives in Texas and he is taking advantage of Shane Lee services. He has a contract with him and will be putting the panels on his house in October. Thanks again Shane for your out standing service.

Zach went above and beyond to get my business. Unfortunately the other Solar company had the upper hand with some extra incentives. But I would definitely recommend Solar SME.

Thank you for your time and effort

I worked with Mike Brown from Solar SME and was very satisfied with his response time and genuine interest in finding the right solution for our solar needs.I recommend working with Mike.

Solar SME was the only company to respond on EnergySage with a quote and their prices and products were better than the other local quotes that I received. I have been working with a few different folks at Solar SME to get my project going but Mike and Sam have been the most helpful of the bunch. Very patient and go out of their way to answer questions and offer a top notch customer experience. I’ve never had a salesperson send a text just to let me know I hadn’t been forgotten while the process is in a holding pattern. It definitely gave the feeling that they genuinely care about their customers to not be left hanging for long periods of time with no communication even when there’s no real update to report. The information provided has been incredibly detailed with nothing overlooked. Really excited to get through permitting and actually see the installation happen.

I worked with this company to come up with a plan to have solar installed on my house. They where very prompt at answering any queations that I had about the process and explained it all in a simple and,easy to understand way.

I will start by saying the system we have installed is working well, and after our first full month of production we are pleased we chose to go solar. At every step and turn along the journey, though, I wished I had not chosen Solar SME.

We were preparing for an interstate relocation, and we wanted solar installed on our new home. I was doing the research and looking for an installer that served my new state, and Solar SME's quote looked like the value, for the % of need met and payback period (I now believe the others were just better, more informed, more accurate proposals.)

They are attentive and responsive until you've signed the contract, and you only learn later how tenuous their commitments and capacity are.

Solar SME doesn't really serve Missouri, and everything was done entirely remotely. Every step of the process felt like it took 2-4x as long as it should have, and getting information required constant follow-up and was met with defensive, adversarial responses. Even after I was assured by their senior manager that he would become my point of contact, the old, problematic staff were interacting with me and the local planning commission again within days.

And what a journey that was. Solar SME started by insisting to local authorities, against all photographic evidence, that the project didn't need a permit. That argument alone costed weeks, as they resisted submitting permitting paperwork. They twice submitted plans that weren’t compliant with local code, first with a non-compliant design, and again because of non-compliant equipment. They clearly had not looked at local code before trial-and-erroring through the process, with each step adding another government review cycle and in-person hearing (that they were not present for and did not support me to prepare for). Instead of facilitating the process with the local planning commission, they seemed resistant, aggressive, defensive, and generally counterproductive. I ended up having to interact repeatedly with the local authorities myself, smoothing things over and assuring them that I, at least, was not trying to sidestep regulations or cut corners.

I estimate we lost at least three months with no progress at all because of this dynamic, adding to an already slow local permitting process. $5000 worth of state incentives expired along the way.

Installation ended up being done by a local company I could have easily hired directly, and the same dynamic of opacity, misrepresentation, inefficiency marked the whole process. In the vacuum, I ended I ended up dealing directly with the subcontractor, highlighting just how little I was getting from Solar SME--and at what cost. After installation, the equipment sat dormant and depreciating on my roof for several weeks, as the need for repeat inspections and process missteps delayed activation.

By the end, more than a year after I signed the contract, I felt like I had been oversold, overcharged, and overburdened by Solar SME. Caveat emptor.

They worked with us, took care of every detail, she followed up to verify our needs were being met.

Thanks to Sam and team, we were able to get our ideal system installed. They were happy to accommodate our adjustment requests for the system (altering the system size and picking a different panel) as we were in the planning stages. They were on the job as soon as the permit went through (even mid-pandemic) and did the work quickly. We've had multiple compliments on the great looking system!

Great experience working with SolarSME.

I was highly impressed with Zak Miller knowledge and abilities as well as his professional presentation and the fact that if he didn't have the information he would go out of his way to find out the information that I was interested in. He knew his equipment he knew his Spec's in regulations and was able to provide me with the information about tax incentives that I needed. I was highly impressed with Zach Miller's salesmanship professionalism and knowledge. I was even more impressed with this young man when I decided to go with a different company and how well he handled it. Even though he had gone out of his way and the extra mile he handled my choice of a different company with professional Grace and an excellent attitude. I feel he would be a valuable employee any place that he worked and I hope solar SME appreciates him as much as I did

The SME installation started on May 4, 2020 is not complete per our Home Improvement Contract. Our contract states that our solar system will produce a maximum of 14.85kw but, as of today it has not produced more than 11.58kw. This is a KW production shortage of over 22% less than what was the expected production. Initially, we had not contacted our SME solar installer about the current underperformance. We assumed that they were still adjusting and replacing the defective parts that they received from the initial delivery. I did mention my concerns to the SME installer while they were installing our system who then put me on the phone with their office who assured me that my system would produce over what the stated KW production states on the SolarEdge specification sheet of 11.4kw. We figured that Solar SME was still working on our system and did not think that the install was complete because of the continued unannounced, and random days the installers would arrive at our home to continue the install and tweaking the system.

We believe the performance confusion started when our solar panels increased from 41 panels to 45 panels without anyone compensating for the increased capacity needed from the inverter. To our understanding, the system will perform within10% of the PVUSA Test Conditions (PTC) rating of 14.85kw and if the system does not meet this minimum requirement additional work will be performed to correct the deficiencies. The current inverter will never perform to a maximum of 14.85kw, according to SolarEdge's performance data sheet for model SE11400H-US, even if the sun sits directly ten feet above and directly over our home for 24 hours a day seven days a week. The Interconnection And Parallel Operation of Distributed Generation presented to ONCOR by SME shows that SME knew that our system needed two inverters for a total capacity of 15.23kw.

What needs to happen for our solar system to perform to the PVUSA Test Condition (PTC) rating of 14.85? I believe the system is not meeting the minimum requirements of 14.85KW due to the decision of SME to install a SolarEdge Single Phase HD Wave Inverter with maximum production of 11.4KW and not the required inverter able to handle a system production rate of 14.85 or greater. Our deepest concern is that if the system cannot produce in the summer on completely clear skies 14.85kw, then what will be our KW production in the winter when there are fewer hours of sunlight and cloudier days?

As of June 12, 2020 at 5:25 pm we are still waiting for a reasonable response from Solar SME about when our 14.85kw solar system will be complete. We will update our rating once our contract agreement is complete.

I selected Solar SME after carefully considering three or four other providers based on their timely responsiveness, labor and product warranties, quality materials, and positive reviews on Energy Sage etc. Furthermore, they were quite accommodating on modifying the contract language and terms so everyone was happy. I originally went with a rooftop installation and later changed to a ground mount system since I have the space. This delayed the project slightly but overall, the SolarSME team that they sent from Texas was patient with my questions and courteous. Two Thumbs up to Frank and Mark from Solar SME for a job well done.

I am the first in my family for going solar but I have a feeling that others will follow suit. We are only a few weeks in but I am pleased with the KwH production levels so far for cloudy Western PA!

Solar SME bid on our job through Energy Sage and their proposal was the best price for the highest quality equipment and system I was looking for. They were very responsive and accomodating of my requests both during the design and installation phases. The construction crew was careful, efficient and professional. It’s been less than a week since the system was turned on but I’m very pleased with the quality of the installation and the performance of the system. I would highly recommend Solar SME to design and install your whole house solar system.

I've had a very pleasant experience working with Solar SME and their team and I would especially like to call out the names of Adam and Steve.
They were very professional. They gave me a very competitive quote for high-quality components and they took care of all of the permissions including city, HOA, and utility company.
I will definitely recommend Solar SME to everyone without any hesitation.

Because of my specific circumstances, I elected not to go forward with a solar/energy storage system, but Alex from Solar SME provided me with a quote which was very responsive, well researched and comprehensive, including two separate options for achieving my goals. I was extremely satisfied with their effort and responses to my questions..

We backed out of the process after having +10 issues with the contract by SolarSME, the contract with the lender, promised rates that changed, and stipulations that were absolutely insane. The contract to get a solar service ended up having more strings than our home mortgage.

Just to name a couple issues we had;
they require that you waive your right to ever take them to court (not sure how catastrophic things could get if that’s included).
If you are ten days late on a payment, they will make you pay the entire balance then and there.
If you’re thirty days late, they repossess the system.
Lender (sunlight financial llc) completely unresponsive to issues.
Solar SME told us we could do a soft credit check “instead” of a hard credit check, but then told us right after the soft that they had to do a hard credit check anyway.
Lender and SME both have remote access to the system.
Warranty not brought up in depth in either contract.
We were asked to leave a review of their service because they had a negative review on here (since there are tons of reviews in the last week, it’s obvious they reached out to all their customers) to try and push the bad review down.

Not a great experience to enter the solar world with. I recommend keeping a cancellation letter at the ready just in case.

Solar SME completed the installation of solar panels on my house. The job was completed according the contract and the system is working fine. My only regret is yhat I should have got more panels. I feel thar I received a fair value foe my money and would highly recommend this company.

From the moment I submit my information, I receive a quote the next 2 days, very thorough, very accurate and most details explained, Zach follow and answer a couple of my emails , and even on a Saturday he got on the phone to answer some of my questions about yhe hardware and other questions that I have.
I am very grateful for his time and attention , we have already refer some of our friends to this company.
Not expensive at all if you consider yhe money you save in a long run.
Worth it every penny.

We are very happy with our decision to choose Solar SME. Their responsiveness and professionalism were visible throughout the whole process. I appreciated the additional conversations during the planning phase, which helped me decide on a system size appropriate to my needs. The system has been online for almost 6 months now with only a minor issue during the initial week of the system being online. Solar SME was quick to response to my call and had a technician there to address the issue. We haven't encountered any other issues. Thank you Solar SME.

Zack from Solar SME was the to contact me through EnergySage and was the most consistent in communications. Along with EnergySage, I used other sites to research solar and received a list of companies, but few made an effort to reach out let alone provide an immediate quote online.

I could go on and on about the negative experiences I had from several other companies, but decided to leave it out because I wanted this review to focus on the positive experience I had with choosing Solar SME.

I chose Solar SME becuase I felt my specific system and installation requests were being properly addressed and met. I specifically requested black panels and black racking installed with no penetration mounts to not damage or detract from our concealed fastener bronze colored metal roof.

The other companies offered few choices, little details or did not take my requests into consideration. Other companies wanted me to buy what they wanted to sell me.

Solar SME has easily addressed my concerns, have provided me the options and even provided additional panels to increase offset at no additional cost, at a lower cost, and all without having to provide a competitors quote.

It was a very good customer service experience working with Alex. He was responsive and very patient with us as we asked a million questions. He was truthful when answering our questions even when the answer wasn't what we wanted to hear.

We had several quotes from other companies and spoke with a couple of other salesman. We decided to go with Solar SME because of Alex and the great price we got on our system. I recommend this company to anyone who is looking to install Solar on their home or business. Hopefully, the rest of the process is as smooth as this initial part of the process.

I quoted my system all around and SME was far the best option both in quality of components and price. Their customer service team is also very responsive.

It was a very good customer service experience working with Zack. He was responsive, attentive to my requirements and got me the system that I was looking for at a good price.

I SIGNED A CONTRACT AND THEY VOIDED IT THE FOLLOWING DAY. This is all because I said I would cover the trenching and they tried to say that trenching included all the wiring and if you look trenching up that is definitely not what it means so I was very very upset to say the least. NEVER DO BUSINESS WITH THIS COMPANY. THEY WILL CONTINUE TO TRY TO PULL MORE AND MORE MONEY OUT OF YOU.TRUST ME THEY ARE FRAUDS. BBB “Better Business Bureau” here I come. Texas Attorney Generals Office here I come, lawyer here I come. You don’t mess with Veterans and get off Scott free. Gonna cost a lot of money for them. Now that’s clean and precise, very specific and to the point. Same way there communication should have been with me before they signed the contract.

I appreciated all of the information and communication between Alex and myself. Whenever I had a question about solar or the quote I would receive a timely response. SolarSME prices were one of the best.

I ended up not getting a system installed for now due to my specific economics, but the people I spoke to and that designed the proposals from Solar SME were very helpful and responsive. I’m going to check back in with them in the future

In early January, we started looking into Solar. We already had a high pressure salesman come to our home and give us the presentation from another company. Eventually, we found EnergySage and within a few days, we received multiple quotes.

Solar SME and Mike came in with a good price to begin with on top quality panels and equipment. Over the next 10 days, I probably asked Mike over the EnergySage messages every question that popped in my head. I tried to go through every scenario that things could go bad. I asked specific questions on warranty and filing claims and he answered every single one of them with a straight answer, even if it wasn't an answer I wanted to hear, but it was the truth.
For example, I asked about a hail storm and the other high pressure salesman from the other company told me they would take care of all of it and switch out all the panels for free. Mike was very honest and explained if that ever happened, we would first file a claim through our home insurance. That's not something I wanted to hear but through asking other companies (besides that one), they all said the same thing.
Mike and the Solar SME team put together a great proposal that explained things in further detail.

We started with 12 bids (from EnergySage, in person and phone consultations) and we eventually narrowed it down to 3 and then 2. Solar SME was always in the top 2 in terms of price, warranty, and customer service.

In the end, we went with another company, but the quotes were nearly identical (after both companies negotiated). I would not hesitate to recommend Solar SME and especially Mike to others.

I originally started my solar project with Tesla. But due to their inability to edit contract detailsi stopped with them and i went through Energysage to get quotes from other installers.

Solar SME offered me the most flexibility in regards to the products i wanted to use and how i wanted it installed. They also offered the best price for the project after some negotiation.

They were willing to add to the contract terms without issues. They had good communications through the whole project and were transparent in using a local solar install company to perform the install. Who did an excellent job BTW. they also had no issues sending me all details i asked for including the engineering documentation.

There was a few months delays due to county's permitting issues, but once that was settled they had the installation setup and done in 3 days.

My recommendation for any solar project is first educate yourself on tech and determine your needs. Make sure to express your concerns and desired outcome when discussing the project. Also ask a lot of questions. Finally to find your own financing, it will save your money.

Solar SME designed a high-quality system to my requested specification, arranged efficient field measurements, permitting, and skilled and very responsible installers - all at a very competitive price for a 12 kW home system. There were some delays due to high installation volume at the end of 2019, but my net metering was operational before the end of 2019. I was pleased with the professionalism of every participant in their system.

This company made a deal with that if they did not finish in time they would reduce the price as I would loose part of my federal discount. They keep on trying to bill me an extra $1000 even though it was in our contract.

In addition to that I had new roof installed and it the install made it leak.

First time dealing with solar so I was skeptical. Pending the final inspection post install but so far the process has been chugging along smoothly. Only a speed bump arose but solar sme went out of their way to keep things on schedule.

This was my second time to purchase a solar system; the first being 10 years ago. This time was a much easier and better informed experience. Having EnergySage to use as an educational tool and compare equipment and quotes was invaluable. The data generated was incredible. Solar SME was by far the offer with the best equipment at the best price. The representative was very knowledgable and answered my questions truthfully. They were also very accommodating in modifying the system to suit my needs and preferences. After signing a contract everything needed to assess my site, get permits, and get homeowners approval was done by them. I really didn't need to do anything but provide information that was asked of me. The installation was done over 2 days with little disruption to my home. The system looks great and is functioning well. I would definitely use them again.

It was a pleasure working with Zack Miller on the initial setup. I got a higher quality panel (Panasonic VBHN330SA17) and 1/4 more watts for $3000 less than other Companies in the area.

Awesome job install went in perfect panels look great on the roof. SME picked and installed exactly what I wanted
Thanks everyone for a great job

Solar SME wasted a good amount of my time. The initial offer was for $2.90 a watt, and it offered very good equipment. However, whoever placed the offer gave me a quote on a system that could not possibly fit on my roof. It was simply too large. They most likely didn't take the time to actually look at imagery when they wrote the first quote, but instead looked at my electric bill, a bit frustrating but not a huge deal, I simply sent them a message asking what they would quote me for a smaller system. They quoted $13,400 for a 4 KW system, still a decent price for my needs.

In addition to wanting solar panels on my roof, I also need to replace the roof before I get the solar, so, seeing that Solar SME stated that they offered roofing services I inquired about that. The response from the representative who I've been talking with the entire time stated that they simply offer referrals to companies that they have worked with in the past. So in stead of simply sending me names of roofing companies in his response, I had to write him a reply email to get names of companies to contact. He sent me one contact in reply, I called them and they don't even work on houses in my area, or on my type of house. I asked for other contacts, he then sends me just one more, this company then does not offer warranty on a roof if solar is placed on it afterwards. So, again a useless contact. I just found my own roofers at that point and asked the representative to write me an itemized quote for the 4 KW system so I can see what kind of panels, inverter, how much I will be paying in taxes and other fees. He then states that I need to sign a contract to move forward so I say ok, send me the contract with the revised quote. What I receive is a contract for almost $18K, no quote or explanation as to why the number changed. I ask why this number is $4,000 over what we initially discussed and he proceeds to argue with me that it is in fact only $2,000 more, and that the increase is due to me having a flat roof. I had mentioned I had a flat roof much, much earlier in the conversation so why wasn't that included in the initial quote?

At this point I not longer trust this company and will not be using them for solar. The communication skills desperately need work. There were several times during our communication where he completely ignore questions that I had, causing me to have to repeat them multiple times. Even after repeating what I was looking for, he still failed to answer or provide the information that I wanted. This was a giant waste of time. They still were unable to provide any sort of break down on the taxes and fees I would be paying on the project. Ultimately I gave up on working with this company as I don't trust them.

Awesome solar installation service from quote phase to system initialization(best bidder with state of the art panasonic solar penals on energysage)...effective and prompt in communications throughout the process..would highly recommend for solar project even in the remote location..very dedicated team they have.

Professional team. No frills, straight to work. Allen Ross was my project manager and he did a good job. I did almost all my communications through text messages which I didn't expect but it worked out fine. I got my solar panels installed by them and I am very happy with it. I recommend them without any reservations because of the quality of the work done. I will say the best way to think about their service is like working with a great doctor that has a short bedside manner. I felt at times like I was taking a leap of faith as these guys are a machine. They are fast. I didn't think such a big investment would happen so fast.

Zack provided great support to me and answered any questions I had, as well as filling in the blanks. He also adjusted the quickly to provide different options.

Zack Miller worked really hard in his quotes and follow up and was incredibly responsive to feedback and requested changes. I was very happy with his efforts to meet my solar needs. Solar SME was a close finalist for me, but ultimately I chose another product and provider that fit my specific needs a little better.

Amazing experience working with Alex Thompson. The agent was not pushy to close the deal, let me go on my own pace and followed up all the ay. Was understanding and upfront with all my pain points. Great people and company to work with.

I worked with Alex Thomson and he was great awesome information and pricing, at this time we were not able to make the investment but his customer service patience and guidance was fantastic.

We worked with Zack Miller to get a proposal to fit our house (roof). We had spent some time back and forth iterating on the panels, inverters, layout, etc., to satisfy our requirements. Ultimately we did not go with Solar SME. It was a combination of things that we considered; price alone was not the deciding factor. Besides the price we were looking for design the layout of the panels, panel power rating and reliability, inverters and their reliability, installer location and reputation. Some of it was just the feel for the proposed project too.

Through all this iteration Zack was very patient, persuasive and came back with good answers to our questions. Thanks.