Solar SME, Inc. - Profile & Reviews

The SME installation started on May 4, 2020 is not complete per our Home Improvement Contract. Our contract states that our solar system will produce a maximum of 14.85kw but, as of today it has not produced more than 11.58kw. This is a KW production shortage of over 22% less than what was the expected production. Initially, we had not contacted our SME solar installer about the current underperformance. We assumed that they were still adjusting and replacing the defective parts that they received from the initial delivery. I did mention my concerns to the SME installer while they were installing our system who then put me on the phone with their office who assured me that my system would produce over what the stated KW production states on the SolarEdge specification sheet of 11.4kw. We figured that Solar SME was still working on our system and did not think that the install was complete because of the continued unannounced, and random days the installers would arrive at our home to continue the install and tweaking the system.

We believe the performance confusion started when our solar panels increased from 41 panels to 45 panels without anyone compensating for the increased capacity needed from the inverter. To our understanding, the system will perform within10% of the PVUSA Test Conditions (PTC) rating of 14.85kw and if the system does not meet this minimum requirement additional work will be performed to correct the deficiencies. The current inverter will never perform to a maximum of 14.85kw, according to SolarEdge's performance data sheet for model SE11400H-US, even if the sun sits directly ten feet above and directly over our home for 24 hours a day seven days a week. The Interconnection And Parallel Operation of Distributed Generation presented to ONCOR by SME shows that SME knew that our system needed two inverters for a total capacity of 15.23kw.

What needs to happen for our solar system to perform to the PVUSA Test Condition (PTC) rating of 14.85? I believe the system is not meeting the minimum requirements of 14.85KW due to the decision of SME to install a SolarEdge Single Phase HD Wave Inverter with maximum production of 11.4KW and not the required inverter able to handle a system production rate of 14.85 or greater. Our deepest concern is that if the system cannot produce in the summer on completely clear skies 14.85kw, then what will be our KW production in the winter when there are fewer hours of sunlight and cloudier days?

As of June 12, 2020 at 5:25 pm we are still waiting for a reasonable response from Solar SME about when our 14.85kw solar system will be complete. We will update our rating once our contract agreement is complete.

I selected Solar SME after carefully considering three or four other providers based on their timely responsiveness, labor and product warranties, quality materials, and positive reviews on Energy Sage etc. Furthermore, they were quite accommodating on modifying the contract language and terms so everyone was happy. I originally went with a rooftop installation and later changed to a ground mount system since I have the space. This delayed the project slightly but overall, the SolarSME team that they sent from Texas was patient with my questions and courteous. Two Thumbs up to Frank and Mark from Solar SME for a job well done.

I am the first in my family for going solar but I have a feeling that others will follow suit. We are only a few weeks in but I am pleased with the KwH production levels so far for cloudy Western PA!

Solar SME bid on our job through Energy Sage and their proposal was the best price for the highest quality equipment and system I was looking for. They were very responsive and accomodating of my requests both during the design and installation phases. The construction crew was careful, efficient and professional. It’s been less than a week since the system was turned on but I’m very pleased with the quality of the installation and the performance of the system. I would highly recommend Solar SME to design and install your whole house solar system.

I've had a very pleasant experience working with Solar SME and their team and I would especially like to call out the names of Adam and Steve.
They were very professional. They gave me a very competitive quote for high-quality components and they took care of all of the permissions including city, HOA, and utility company.
I will definitely recommend Solar SME to everyone without any hesitation.

Because of my specific circumstances, I elected not to go forward with a solar/energy storage system, but Alex from Solar SME provided me with a quote which was very responsive, well researched and comprehensive, including two separate options for achieving my goals. I was extremely satisfied with their effort and responses to my questions..

We backed out of the process after having +10 issues with the contract by SolarSME, the contract with the lender, promised rates that changed, and stipulations that were absolutely insane. The contract to get a solar service ended up having more strings than our home mortgage.

Just to name a couple issues we had;
they require that you waive your right to ever take them to court (not sure how catastrophic things could get if that’s included).
If you are ten days late on a payment, they will make you pay the entire balance then and there.
If you’re thirty days late, they repossess the system.
Lender (sunlight financial llc) completely unresponsive to issues.
Solar SME told us we could do a soft credit check “instead” of a hard credit check, but then told us right after the soft that they had to do a hard credit check anyway.
Lender and SME both have remote access to the system.
Warranty not brought up in depth in either contract.
We were asked to leave a review of their service because they had a negative review on here (since there are tons of reviews in the last week, it’s obvious they reached out to all their customers) to try and push the bad review down.

Not a great experience to enter the solar world with. I recommend keeping a cancellation letter at the ready just in case.

The installation of solar panels by Solar SME has started off well with the sales and site inspection completed in a timely manner. Working through the local approval process. Everything has been hassle free to date, more to follow.

From the moment I submit my information, I receive a quote the next 2 days, very thorough, very accurate and most details explained, Zach follow and answer a couple of my emails , and even on a Saturday he got on the phone to answer some of my questions about yhe hardware and other questions that I have.
I am very grateful for his time and attention , we have already refer some of our friends to this company.
Not expensive at all if you consider yhe money you save in a long run.
Worth it every penny.

We are very happy with our decision to choose Solar SME. Their responsiveness and professionalism were visible throughout the whole process. I appreciated the additional conversations during the planning phase, which helped me decide on a system size appropriate to my needs. The system has been online for almost 6 months now with only a minor issue during the initial week of the system being online. Solar SME was quick to response to my call and had a technician there to address the issue. We haven't encountered any other issues. Thank you Solar SME.

Zack from Solar SME was the to contact me through EnergySage and was the most consistent in communications. Along with EnergySage, I used other sites to research solar and received a list of companies, but few made an effort to reach out let alone provide an immediate quote online.

I could go on and on about the negative experiences I had from several other companies, but decided to leave it out because I wanted this review to focus on the positive experience I had with choosing Solar SME.

I chose Solar SME becuase I felt my specific system and installation requests were being properly addressed and met. I specifically requested black panels and black racking installed with no penetration mounts to not damage or detract from our concealed fastener bronze colored metal roof.

The other companies offered few choices, little details or did not take my requests into consideration. Other companies wanted me to buy what they wanted to sell me.

Solar SME has easily addressed my concerns, have provided me the options and even provided additional panels to increase offset at no additional cost, at a lower cost, and all without having to provide a competitors quote.

It was a very good customer service experience working with Alex. He was responsive and very patient with us as we asked a million questions. He was truthful when answering our questions even when the answer wasn't what we wanted to hear.

We had several quotes from other companies and spoke with a couple of other salesman. We decided to go with Solar SME because of Alex and the great price we got on our system. I recommend this company to anyone who is looking to install Solar on their home or business. Hopefully, the rest of the process is as smooth as this initial part of the process.

I quoted my system all around and SME was far the best option both in quality of components and price. Their customer service team is also very responsive.

It was a very good customer service experience working with Zack. He was responsive, attentive to my requirements and got me the system that I was looking for at a good price.

I SIGNED A CONTRACT AND THEY VOIDED IT THE FOLLOWING DAY. This is all because I said I would cover the trenching and they tried to say that trenching included all the wiring and if you look trenching up that is definitely not what it means so I was very very upset to say the least. NEVER DO BUSINESS WITH THIS COMPANY. THEY WILL CONTINUE TO TRY TO PULL MORE AND MORE MONEY OUT OF YOU.TRUST ME THEY ARE FRAUDS. BBB “Better Business Bureau” here I come. Texas Attorney Generals Office here I come, lawyer here I come. You don’t mess with Veterans and get off Scott free. Gonna cost a lot of money for them. Now that’s clean and precise, very specific and to the point. Same way there communication should have been with me before they signed the contract.

I appreciated all of the information and communication between Alex and myself. Whenever I had a question about solar or the quote I would receive a timely response. SolarSME prices were one of the best.

I ended up not getting a system installed for now due to my specific economics, but the people I spoke to and that designed the proposals from Solar SME were very helpful and responsive. I’m going to check back in with them in the future

In early January, we started looking into Solar. We already had a high pressure salesman come to our home and give us the presentation from another company. Eventually, we found EnergySage and within a few days, we received multiple quotes.

Solar SME and Mike came in with a good price to begin with on top quality panels and equipment. Over the next 10 days, I probably asked Mike over the EnergySage messages every question that popped in my head. I tried to go through every scenario that things could go bad. I asked specific questions on warranty and filing claims and he answered every single one of them with a straight answer, even if it wasn't an answer I wanted to hear, but it was the truth.
For example, I asked about a hail storm and the other high pressure salesman from the other company told me they would take care of all of it and switch out all the panels for free. Mike was very honest and explained if that ever happened, we would first file a claim through our home insurance. That's not something I wanted to hear but through asking other companies (besides that one), they all said the same thing.
Mike and the Solar SME team put together a great proposal that explained things in further detail.

We started with 12 bids (from EnergySage, in person and phone consultations) and we eventually narrowed it down to 3 and then 2. Solar SME was always in the top 2 in terms of price, warranty, and customer service.

In the end, we went with another company, but the quotes were nearly identical (after both companies negotiated). I would not hesitate to recommend Solar SME and especially Mike to others.

I originally started my solar project with Tesla. But due to their inability to edit contract detailsi stopped with them and i went through Energysage to get quotes from other installers.

Solar SME offered me the most flexibility in regards to the products i wanted to use and how i wanted it installed. They also offered the best price for the project after some negotiation.

They were willing to add to the contract terms without issues. They had good communications through the whole project and were transparent in using a local solar install company to perform the install. Who did an excellent job BTW. they also had no issues sending me all details i asked for including the engineering documentation.

There was a few months delays due to county's permitting issues, but once that was settled they had the installation setup and done in 3 days.

My recommendation for any solar project is first educate yourself on tech and determine your needs. Make sure to express your concerns and desired outcome when discussing the project. Also ask a lot of questions. Finally to find your own financing, it will save your money.

Solar SME designed a high-quality system to my requested specification, arranged efficient field measurements, permitting, and skilled and very responsible installers - all at a very competitive price for a 12 kW home system. There were some delays due to high installation volume at the end of 2019, but my net metering was operational before the end of 2019. I was pleased with the professionalism of every participant in their system.

This company made a deal with that if they did not finish in time they would reduce the price as I would loose part of my federal discount. They keep on trying to bill me an extra $1000 even though it was in our contract.

In addition to that I had new roof installed and it the install made it leak.

First time dealing with solar so I was skeptical. Pending the final inspection post install but so far the process has been chugging along smoothly. Only a speed bump arose but solar sme went out of their way to keep things on schedule.

This was my second time to purchase a solar system; the first being 10 years ago. This time was a much easier and better informed experience. Having EnergySage to use as an educational tool and compare equipment and quotes was invaluable. The data generated was incredible. Solar SME was by far the offer with the best equipment at the best price. The representative was very knowledgable and answered my questions truthfully. They were also very accommodating in modifying the system to suit my needs and preferences. After signing a contract everything needed to assess my site, get permits, and get homeowners approval was done by them. I really didn't need to do anything but provide information that was asked of me. The installation was done over 2 days with little disruption to my home. The system looks great and is functioning well. I would definitely use them again.

It was a pleasure working with Zack Miller on the initial setup. I got a higher quality panel (Panasonic VBHN330SA17) and 1/4 more watts for $3000 less than other Companies in the area.

Awesome job install went in perfect panels look great on the roof. SME picked and installed exactly what I wanted
Thanks everyone for a great job

Solar SME wasted a good amount of my time. The initial offer was for $2.90 a watt, and it offered very good equipment. However, whoever placed the offer gave me a quote on a system that could not possibly fit on my roof. It was simply too large. They most likely didn't take the time to actually look at imagery when they wrote the first quote, but instead looked at my electric bill, a bit frustrating but not a huge deal, I simply sent them a message asking what they would quote me for a smaller system. They quoted $13,400 for a 4 KW system, still a decent price for my needs.

In addition to wanting solar panels on my roof, I also need to replace the roof before I get the solar, so, seeing that Solar SME stated that they offered roofing services I inquired about that. The response from the representative who I've been talking with the entire time stated that they simply offer referrals to companies that they have worked with in the past. So in stead of simply sending me names of roofing companies in his response, I had to write him a reply email to get names of companies to contact. He sent me one contact in reply, I called them and they don't even work on houses in my area, or on my type of house. I asked for other contacts, he then sends me just one more, this company then does not offer warranty on a roof if solar is placed on it afterwards. So, again a useless contact. I just found my own roofers at that point and asked the representative to write me an itemized quote for the 4 KW system so I can see what kind of panels, inverter, how much I will be paying in taxes and other fees. He then states that I need to sign a contract to move forward so I say ok, send me the contract with the revised quote. What I receive is a contract for almost $18K, no quote or explanation as to why the number changed. I ask why this number is $4,000 over what we initially discussed and he proceeds to argue with me that it is in fact only $2,000 more, and that the increase is due to me having a flat roof. I had mentioned I had a flat roof much, much earlier in the conversation so why wasn't that included in the initial quote?

At this point I not longer trust this company and will not be using them for solar. The communication skills desperately need work. There were several times during our communication where he completely ignore questions that I had, causing me to have to repeat them multiple times. Even after repeating what I was looking for, he still failed to answer or provide the information that I wanted. This was a giant waste of time. They still were unable to provide any sort of break down on the taxes and fees I would be paying on the project. Ultimately I gave up on working with this company as I don't trust them.

Awesome solar installation service from quote phase to system initialization(best bidder with state of the art panasonic solar penals on energysage)...effective and prompt in communications throughout the process..would highly recommend for solar project even in the remote location..very dedicated team they have.

Professional team. No frills, straight to work. Allen Ross was my project manager and he did a good job. I did almost all my communications through text messages which I didn't expect but it worked out fine. I got my solar panels installed by them and I am very happy with it. I recommend them without any reservations because of the quality of the work done. I will say the best way to think about their service is like working with a great doctor that has a short bedside manner. I felt at times like I was taking a leap of faith as these guys are a machine. They are fast. I didn't think such a big investment would happen so fast.

Zack provided great support to me and answered any questions I had, as well as filling in the blanks. He also adjusted the quickly to provide different options.

Zack Miller worked really hard in his quotes and follow up and was incredibly responsive to feedback and requested changes. I was very happy with his efforts to meet my solar needs. Solar SME was a close finalist for me, but ultimately I chose another product and provider that fit my specific needs a little better.

Amazing experience working with Alex Thompson. The agent was not pushy to close the deal, let me go on my own pace and followed up all the ay. Was understanding and upfront with all my pain points. Great people and company to work with.

I worked with Alex Thomson and he was great awesome information and pricing, at this time we were not able to make the investment but his customer service patience and guidance was fantastic.

We worked with Zack Miller to get a proposal to fit our house (roof). We had spent some time back and forth iterating on the panels, inverters, layout, etc., to satisfy our requirements. Ultimately we did not go with Solar SME. It was a combination of things that we considered; price alone was not the deciding factor. Besides the price we were looking for design the layout of the panels, panel power rating and reliability, inverters and their reliability, installer location and reputation. Some of it was just the feel for the proposed project too.

Through all this iteration Zack was very patient, persuasive and came back with good answers to our questions. Thanks.

The difference in business practice this company has with numerous other companies that I have been in communication with is astounding. Last year I decided to search for companies on my own and had a pleasant experience, but this year I decided to go with EnergySage now that my new construction home is becoming more and more available on different maps. Unfortunately, the only bid I received was from Solar SME. I received an estimate 4-5 months ago (July) and soon after sent a message back to Xavier in order to discuss more specifics with my home. It was not until mid October that I heard back asking to speak with me. I messaged back and asked them to read the message I had previously sent, however, instead of calling, emailing, or messaging me to discuss the issues I raised they just wanted to call. At the time, I thought okay that's fine since more information can be exchanged.
Sadly, I found this to be the opposite. I explained to Xavier that the system he had quoted (19+ kwh) would not work since my electric company, which I mentioned in my profile, does not allow for such a large system and has a cap (10 or 12 kwh). I told him I uploaded new information since my July registration with Energy Sage and instead of providing my a quote for what I am allowed he just sent another quote for an 18 kwh system. He then wanted me to sign a contract in order to have an onsite visit, which I later found out is typical with the exception that every other company I spoke with provided me with a proper consultation and preliminary review of my home. I told Xavier that any new quote should be sent through EnergySage since I liked how the system is set up, but he insisted on e-mail. After much back and forth he reluctantly agreed to message via EnergySage only to have him text and call instead.
The following conversation centered around the location of my home. Up to this point I have explained several times that my home is a new construction and not available on Google Maps, but on Bing Maps. This point was then repeated several times during our conversation and he insisted he had special access with Google Maps. I knew that contractors have special access to maps and figured that maybe he had one with Google. He then calls me asking me to help him locate the house and after several back and forth he sends me an image from Google Maps. I called back and told him that this is exactly what I was explaining to him. Regardless, I sent him an image from Bing Maps.
The following call he was already talking about financing and wanting me to give financing information so that he can start filling out the financing form. Mind you, at this point, despite him telling me that a proposal was being written up that was more accurate for my particular circumstances I had yet to receive one. Every single time I explained my situation and what I was looking for in a solar system, e.g., as close to 100%, explanation that my usage is higher than it should be due to issues with my heating and A/C (I am all electric), and etc., he just kept blowing it off and pushing whatever agenda he wanted and pushing for a system that I did not need. At this point, I told him that I had enough with working with him and Solar SME and tired of him not listening. I also mentioned that just that day I spoke with 3 other companies and none of them gave me the experience I have had with him. All of them contacted me 24-48 hours after requesting a consult, each one asked what I was looking for, each asked about usage rather than how much I pay, each scheduled a consultation appointment in order to go over specific figures and that an estimate can be provided for my particular set of circumstances before a site visit would be scheduled, each of them listened when I was trying to explain how my home could be located via satellite imagery, and none of them ever pushed a product, agenda, and completely disregard the unique circumstances I had with my unusually higher than normal electric usage and went as far as to provide estimates based on what is typical in my area.
At this point I thought it was over. However, today, 3 days later, I get a call from someone else. I explained that I was done with them and that I did not appreciate how Xavier refused to listen to what I was saying and was just being pushy. One would think that the conversation would end there. However, like Xavier, this person was already putting me in for a consultation and wanting to find out when I would be available. I then accused him of doing exactly what Xavier was doing and it was nothing more than, "Okay," "I understand," "Uh huh," "...so I'm trying to set up this consult. At this point I just said I am done with you and your company. Do not contact me. Do not schedule anything. All I heard was silence and it felt like there was going to be a followup to schedule something, but I just said, "Did you get that? I want nothing to do with you. Have a good day and thank you." He finally acknowledged and I hung up.

Our experience with Solar SME is great. The team was professional both office and field. All step was communicated and on time. Very professional from first contact to commissioning project. Patiently answered all our questions, gave us the best price for a top of solar system. Installation was completed on schedule, crew was a pleasure to work with. From start to finish, all positive interaction. Would definitely recommend them.
In the beginning we were worrying to pay 60% to order material, but it was end up happily. because he material is come early and installed. Now I am happy with my solar production!!

This company stands behind their work.

I spoke with “Mike” who gave me an Energy Sage proposal and sent me emails. It sounded like he was calling from a call-center, and he really did not know anything about Solar in my state (Georgia).

We have a state law here that limits solar energy system sizes on homes and Solar SME (“Subject Matter Experts” asked ME to provide them with the law and my utility companies solar metering policy). They tried to tell me that my utility company will store my extra solar for me and I can use it at night - and that’s a blatant lie. My utility company doesn’t have Net Metering (no utility on my State does). Had I not called another local company I would have never known and this company would have sold me a system $20k more expensive than I really needed or could use. They tried to tell me I wouldn’t get a power bill again - another lie!!!

Deceptive sales practices. I would hate to find out how little they know about installing it on my home.

Very professional from first contact to commissioning project. Patiently answered all our questions, gave us the best price for a top notch system. Installation was completed on schedule, crew was a pleasure to work with. From start to finish, all positive interaction. Would definitely recommend them.

I had great experience with them. System has met all my expectations. It's been a little more than 3 months since the installation. Some of the folks in their team may not have the best communication skills, but if you give them a chance you will notice that they try their best to please their customers. I haven't had the need to call them for service yet, hoping their service is as good as their sales and installation team.

I had SME install solar panels on my new town home which only had a small roof area. They were able to install 9x370W panels (commercial size). The workers were friendly and on-time and did a good job. I had a small issue since my roof was flat using TPO roofing,they were very helpful fixing a leak that developed and it has not leaked again.
Last month (August) my solar cells generated $85 worth of electricity and my bill was only $65, in the winter I will accumulate credit (based on GreenEnergy plan at $0.129/KWH)

I chose Solar SME after receiving 3 other estimates. I feel that they offered the best combination of value, quality of equipment, warranty, etc. The only thing I wish had been more clear to me was the mounting brackets I assumed were removable but didn't ask. They are technically removable, but not without destroying the shingles directly underneath (it makes sense in retrospect, they have to use a strong enough sealant to keep the rain out). Also never having worked with installation of solar panels, maybe all mounting systems tear up the shingles to a certain extent? I discovered this after Oncor made them move a few panels to qualify for a rebate, but Solar SME repaired the damaged shingles. It's pretty cool getting an electric bill with a credit!!

I obtained a quote good through March 2019 for a solar system at $10,620.00. I obtained comparative bids and then went back to this company to close the deal. The quote was now several thousand more. I asked for an explanation. I was told the prior bid was "really old." I advised the company I would sign the contract at the prior bid and made concessions re: equipment. The company told me the deal was then with the supervisor to sign-off on it. The company then went silent. A complete waste of time. It seems like this might be a company that underbids to get in the door, but then finds reasons to increase the price. I would recommend caution.

I wanted to go with solar before the moron changed the tax credits, something he can't do for a few years. I vet things a lot before I buy and Solar SME has the best panels and at the time the best reviews. Now seeing how good it is everyone wants them so understandable they have more orders than they can handle. Yes it took a little longer to get them installed but when they did it was a very good job. Was also happy they handled all the red tape that one has to go through, that took some time dealing with the state= CID. One hast to be registered as a utility company in order to feed back into the lines and each electric company has it's own rules.
Now that the system is in and up and running I love seeing my meter run backwards and am looking forward to the next many years 25 guaranteed!!!
that the system will be running.
Happy to be cutting the carbon footprint. Dana.

"Going solar is a big decision. Alex and the rest of the team at SOLAR SME provided us with the information we needed to make this decision.
The communication during the entire project was outstanding and the people were incredibly friendly! We are very happy with our system and have even gotten compliments on how it looks on our roof!"

I started my journey in solar by doing a lot of research for over a year.
I contacted almost 8 local installers in the area and was surprised that only about half got in touch with me.
Solar SME was in my top 3 but first I chose another company and was so unsatisfied with the sales and design team that I stopped working with them.
Then I have reached out to the other preference Solar SME. The whole process was wonderful. The sales staff listened to what I wanted and didn't go for the hard sell or try to sell me what they wanted in my house.
The designers were detailed oriented. Communication from the office team regarding billing, utility forms, tax paperwork, and permit application was smooth. The installation team showed up early to complete my 10KW system install in a single day. Just within one week following my install, the system was commissioned and ready to operate. Since then it is producing as per what I was guaranteed by Solar SME.

Hmmm.... don`t think i`m doing business with a company that cant even keep a phone appointment.....OK up-date company did call me one hour after the appointed time apologized for not making the appointed time. Now there giving me good service. As an Engineer I must say I`m more interested in the off set as that is the most important number as it relates to solar. I have a very good Azimuth 191 on the main roof.

The review just prior to mine states the exact same thing. It appears that they keep having these same "uncommon" issues. In my case, we had an appointment tonight, which the salesperson blew off. An hour later, he called to casually and dismissively state that they had other meetings and that's why they didn't show up. Clearly their time is more important than mine, or at least more important than my $70,000. Folks, this was the world's easiest sale.

A little later, the salesman emailed: "inconvenience regretted." This must be almost like "sorry."

So, it is now the day after. Salesperson Adam called me from what sounded like a factory. He was completely unaware of anything that had transpired. He either hung up on me, or the call was dropped. He didn't call back, and nobody at the entire company answers their phones. Definitely give ALL your money to this thoroughly unprofessional business.

First, my original sales rep didn't keep the appointment that was scheduled today though I did get a call from one of his colleagues 30 minutes later. Once we settled on a new time, I got a call back from the next rep who promptly handed me off to someone else named Mike. Due to the background noise (sounded like a call center) and the heavy accent, I could barely understand what Mike was saying which made communication a chore. Once I thought we were on the same page I was trying to clarify that I don't have enough roof to hold the panels they were recommending to which Mike said they could mount the panels on the north side of the roof. Since I live in northern Michigan, the north side of my roof is just not an option; unfortunately Mike disagreed even though I requested an adjustment to the quote for a ground mount system. Rather than giving me the quote adjustment I asked for, Mike proceeded to explain how they would mount the panels HIGHER than the roofline on the north side so it could get sun...which is when I terminated the conversation. Of all of the consultants I've spoken to through EnergySage or independently this was the worst experience I've had and thought the only thing I was getting out of the conversation was where I led, not the other way around.

Regarding the original quote I received it was really competitive with other quotes which was why I was excited to talk to them. Needless to say I'm very disappointed and will caution anyone who gets a quote from Solar SME.

They provided a quote, and followed up well. But I decided to go a different direction and told them to please remove me from their contact list. Their very pushy salesperson keeps calling and calling even though I've asked multiple times to be left alone. Very annoying.

After reviewing multiple EnergySage proposals we decided to go with Solar SME because of their price point and also their positive reviews. After choosing Solar SME as the winning proposal they quickly reached out to us and walked us through the process. They responded to questions we had about the contract and worked with us on the timing and amount to be paid throughout the project. Early on the installation products we wanted to use were not readily available, so Solar SME proposed using another brand of products that were comparable in quality and price. We not only asked for a newer Phase Inverter to be installed, but were also compensated for the original materials not being available. Solar SME also took care of the permit and HOA approvals. Less than a week after both approvals, the materials were delivered to our house and installation work began. The installer was very knowledgeable and completed the work in 2 days. All wiring was routed through the attic so we didn't have galvanized tubes on the outside of the house. The result is a very clean look from the outside, which is what we wanted. The solar system has been up for about 3 weeks now and we would highly recommend Solar SME if you plan to go Solar! Also, take the time to educate yourself about the components of a Solar System and the different products that are out there, EnergySage makes it easy.

On Price -- I checked their price against six other companies —best price.
On quality of materials -- 18 LG 330 W Panels & 18 EnPhase micro-inverters -- exceptional & I'm very very happy.
On Ease of process--most of it is automated taking little time from the buyer; the company handled the details.
On Professionalism -- the email price quote presentation was A++; I was able to double check their numbers to my satisfaction.
On dedication to the job—SME Solar, Inc. installed my array in 19F and 30mph winds weather and traveled 9.5 hours to get here the night before...it looks awesome! I am very VERY HAPPY!

Price better than anyone I spoke to, quality of panels and equipment as good and generally better than I found elsewhere. They explained the process every step of the way. They were reliable and dependable. I have referred them to family members based on their overall efforts. I highly recommend these folks. Call Tanzeel or George. Not only will you be glad you did, but you will get a high quality system at a reasonable price from true solar professionals!

Did research and Solar SME seemed like the best solution- best priced/quality equipment. Got the solar installed 8 months ago after signing contracts a year ago. My energy costs have doubled since. System production is a fraction of what was quoted and I can't get any response from SME on next steps. Wish we had the option to un-do the whole thing.

This system is very easy to use and very informative. After you invest a big chunk of money in solar panels it is reassuring to know that you are getting your moneys worth. Also, the ability to check individual panels is a great advantage. Due to this feature, I have discovered that in the early morning hours, some of my panels are shaded more than had expected, leading to the need to trim a tree in the front yard.

I’ve gotten two home installed by SolarSME and they know how to get the job done. My electricity bill instantly dropped 35-55% received great incentives and now making residual income from the excess energy from the buy back program! It’s a win win!

First rate Business. Very knowledgable, polite. professional, and well trained from the front office to the installers. They gave me exactly what they contracted to do. And answered all my questions completely. I couldn't be more happy with the quality of the product and the work.
Patrick Schumacher Homeowner

Everything works well and up to mark. I am really satisfied by their services and quality of products and professional installation team.

Solar SME was noticeably different from other Solar installers. Besides being very knowledgeable of the products, I was able to customize the options to fit my needs. This was very important to me. They went above and beyond to keep me informed and deliver exactly what was contracted. I highly recommend them if you want a company that will work with you through the entire process.

Only been on grid a few days. ..averaging 64.7 kws a day. .was told February was worse month and only one day was clear..I am generating at least 3 times what I am using. ..
I have 10,800 watts of Panels on the roof. ..and had a max output of 10,247 watts. ..with all rebates and grants this is definitely the answer. ...it really exceedseems my expectations. .