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Solar SME, Inc. - Profile & Reviews

Solar SME, Inc. is a nationwide Retailer/dealer of world-class solar solutions with industry-leading pricing. Our focus is the engineering of grid-tie packages, off-grid energy kits, and backup applications. We have technical support professionals to help you take the hassle out of buying and installing your system. Our company takes on the challenge of helping independent-minded people create their own energy. With each package or kit, you get assigned a System Consultant, who will be a phone call away ready to provide you with after the sale polished technical advice on the design and execution of your installation. This is the benefit of having one person to call who immediately knows your system and coordinates all the activities related to your purchase. This personalized advice is one service that receives the most recognition from our customers.

****Our Mission*****

Providing safe, reliable, and sustainable energy to empower communities.
To help people and businesses transition away from fossil fuels to sustainable solar energy.
To be a profitable, sustainable business through installation of the highest quality systems.
To embody principles of fairness and equity in all of our relationships.
Expecting customer needs and consistently optimizing our products and services.
Building strategic partnerships with technology suppliers, vendors and financial institutions.
To give our customers an energy abundant future by harnessing the potential of the environment in a safe and sustainable manner.
Hence, we are trusted as the industry leader in solar design, installation and service in USA. Our Vision Mission and Core Values. We achieve our vision by maintaining the highest standards of technical accomplishment and customer satisfaction.
Fossil fuel consumption and CO2 emissions in the region are shrinking because of our installations.
Combine experience with innovation to develop, own, and operate solar photovoltaic (PV) projects that offer renewable energy and economic benefits.

103 reviews

Write a Review
  • "Fast, Informative, and Friendly Quote Process"

    Reviewed Oct 26, 2020
    "Fast, Informative, and Friendly Quote Process"

    Reviewed Oct 26, 2020

    We did not end up going with SolarSME for our panels for financial reasons, but had a very positive experience with them exploring and negotiating their quote. They were knowledgeable and I would consider working with them in the future.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Oct 27, 2020
    Response from Solar SME, Inc.
    Responded Oct 27, 2020

    HI,

    Thank you for your fives star review. its highly appreciated. and we hope to work on your business in near future. best of luck.

    Best Regards,
    SOLAR SME INC.

  • "Knowledgeable, Responsive, and Complete"

    Reviewed Oct 25, 2020
    "Knowledgeable, Responsive, and Complete"

    Reviewed Oct 25, 2020

    I used EnergySage to determine my options and placement for a solar installation on my townhouse in Pennsylvania - I thought that since my roof was small, it wouldn't be worth it. To my surprise, the estimate showed I could meet my entire electrical demand, and at a fairly reasonable price. I put out a request for a quote, and SME responded quickly and with a very detailed plan. I asked many questions about configuration and layout, to which SME regularly responded with detail and alternatives, up to and including quotes for different configurations. When it came time to choose, I went with them - the hardware they recommended was top-of-the-line, and the analysis performed left nothing to chance. The process was lengthy (at least compared to my expectations - it took a little over 4 months from first contract to turn-on) due to the many permits and licensed installers the city requires, but SME took care of it all - while I chose to be very involved in the process, I believe I could have sat back and done nothing and I would have been just as satisfied. Today I have a full net metering solution online, and am very happy with the setup I chose. They weren't the cheapest quote I got (though the cheapest option wasn't much lower, and had multiple drawbacks in terms of equipment quality and warranty restrictions), but these people seem to have the quality I don't mind paying a bit extra for.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Oct 27, 2020
    Response from Solar SME, Inc.
    Responded Oct 27, 2020

    Hi,

    Thank you for leaving such a nice review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

    Best Regards,
    SOLAR SME INC.

  • "I got Solar Installed !"

    Reviewed Oct 24, 2020

    My journey to solar was a bit tortuous. After getting a really bad quote from one company leading to a cancelation of contract, Sam from SME contacted me because I had made an inquiry through energy sage. My enthusiasm was dampened but I allowed Sam to convince me about solar. He gave me a plan and he was very patient with lots of missed calls between us. Mistakes happened along the way but we eventually resolved and today I have 30 solar panels on my roof. I cant wait for the power which I already see being generated over the last three days of launch.

    It was a pleasure working with Sam and I am pleased with my system so far.

    Patrick

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Oct 27, 2020
    Response from Solar SME, Inc.
    Responded Oct 27, 2020

    Hi,

    Thank you for your feedback. our company is really excited to know that you have got your desire material and your are happy with the services. our staff will be really happy by reading this wonder full review. we always keep customer satisfaction on priority. thank you for your business.

    Best Regards,
    SOLAR SME INC.

  • "Great company, good people."

    Reviewed Oct 22, 2020

    Solar SME completed installation and we powered up in last two weeks. I received their contact from my neighborhood page and I am glad because everyone only quotes with panels that will deteriorate quicker and has lower conversion rate (including the big names) but Solar SME quoted with premium panels and I liked that. The on boarding process was simple and their financial institutions that provide loans have more options which is also a plus. Once the loan|plan was approved installation began in two weeks. The operations team is very courteous and helpful they work hard and before leaving your property they will walk around the house and clean-up. Something Solar SME can improve on is to keep the communications open (Weekly update) and show the steps or "What to expect" when you initially start the communication. The best part about working with Solar SME is that they will take your feedback and come back to you with a proposal to try and satisfy all your queries.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Oct 27, 2020
    Response from Solar SME, Inc.
    Responded Oct 27, 2020

    Hi Harsh,

    Thank you so much for your valuable review. We really appreciate you taking the time out to share your experience with us. we are really glad that u like our services and the material. we always try to make our customers satisfied. hope you get best out of your solar system. highly appreciated.

    Best Regards,
    SOLAR SME INC.

  • "Great Service"

    Reviewed Oct 05, 2020

    After research of solar companies I decided to go with Solar SME because of price and reviews. They did all the necessary paperwork with the city, neighborhood association, and with the electric utility. They were also answered all my questions and responsive to my concerns doing installation. I am happy with the installation.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Oct 27, 2020
    Response from Solar SME, Inc.
    Responded Oct 27, 2020

    HI,

    we are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction on priority and we are committed to our customers. Customers like you that make our job wonderful. thank you.

    Best Regards,
    SOLAR SME INC.

  • "Great Company and easy process by Xavier lee"

    Reviewed Oct 01, 2020
    "Great Company and easy process by Xavier lee"

    Reviewed Oct 01, 2020

    Really nice customer service happy with everything they done easy process always trying to make customer happy

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Oct 27, 2020
    Response from Solar SME, Inc.
    Responded Oct 27, 2020

    HI,

    Thank you so much for your feedback. We highly appreciate your insight. We’re delighted to hear that you are happy with the service we provide.

    Best Regards,
    SOLAR SME INC.

  • "A Knowledgeable and Patient Advisor -- Ask for Zack at SME"

    Reviewed Sep 18, 2020
    "A Knowledgeable and Patient Advisor -- Ask for Zack at SME"

    Reviewed Sep 18, 2020

    Zack has been a persistent, and professional providerof every detail (and then some) I have asked for during this process. He has answered all my technical questions on the panels and installation specifics, and also my wife's questions about financinig, asthetics, and warranties. He has been patient with mine and my wife's schedule to schedule phone calls and Zoom meetings, even with re-schedule requests. He would be the first person I turn to at SME and I hope is representative of the quality person SME employs.

    I hope to be a customer of SME as soon as I can work out the financing on my end.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Oct 27, 2020
    Response from Solar SME, Inc.
    Responded Oct 27, 2020

    HI,

    Thank you for your honest review Zack is Solar Sme senior energy consultant and asset to a company. we always try to satisfy our customers with the best knowledge so they can take best decision. we are really excited that your satisfied with our services hope to work on your business soon.

    Warm Regards,
    SOLAR SME INC.

  • "Great service minded customer representative"

    Reviewed Sep 17, 2020
    "Great service minded customer representative"

    Reviewed Sep 17, 2020

    I has been a great pleasure to work with Mr Lee, that has great knowledge about solar and design to make it look perfect on our house. We looks forward to go green

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 18, 2020
    Response from Solar SME, Inc.
    Responded Sep 18, 2020

    Hi ,

    Thank you so much for your valuable review. We really appreciate you taking the time out to share your experience with us. looking forward for your business.

    Thank you,
    Best Regards,
    Solar SME, Inc

  • "Great responder"

    Reviewed Sep 16, 2020
    Updated Sep 16, 2020
    "Great responder"

    Reviewed Sep 16, 2020
    Updated Sep 16, 2020

    Working with Shane Lee has been a very communicative experience. He will respond to you and answer all questions. He is quick to rewrite quotes and explain in detail. I have not made a decision yet to use this company for my solar needs.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 18, 2020
    Response from Solar SME, Inc.
    Responded Sep 18, 2020

    Hi ,

    Thanks for the 5-star review. The team at Solar SME, Inc is thrilled you’re happy with your recent experience with us. "Shane Lee" is one of our dedicated energy consultant and we are glad that your experience is positive. looking forward to work with you. we hope that you make your decision for solar needs very soon.

    Best wishes,
    Solar SME, Inc

  • "Very responsive"

    Reviewed Sep 16, 2020

    I worked with Shane, who was very responsive to my questions and requests. We have not yet had panels installed as we are still considering whether to move ahead. However i was pleased with the responsive service i got.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 18, 2020
    Response from Solar SME, Inc.
    Responded Sep 18, 2020

    Hi Stephens,

    Thank you so much rating our services 5 star! We are happy to serve you, Shane Lee is our senior Energy Consultant and glad to know that you have nothing but positive to say about us. we are looking forward to work with you soon.

    Regards,
    Solar SME, Inc.

  • "Great service"

    Reviewed Sep 16, 2020
    "Great service"

    Reviewed Sep 16, 2020

    Very good and clear info. Was able to explain all the details in the Quote and answer all technical questions. Good follow up. Will be putting purchase on hold for now due to personal reasons.

    Thanls

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 18, 2020
    Response from Solar SME, Inc.
    Responded Sep 18, 2020

    Hi Alejandro,

    We really appreciate the feedback and are glad that you liked our services. We always try to give our valued customers with the best of what we have got. we are looking forward to work with you in the future.

    Thank You
    Best Regards,
    Solar SME, Inc

  • "Solar SME"

    Reviewed Sep 16, 2020

    Solar SME provided me the technical aspect in layman’s term to expedite my purchase of a solar panel system. The process is timely but I’m comfortable knowing that everything is being handled meticulously and in an expeditious manner.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 18, 2020
    Response from Solar SME, Inc.
    Responded Sep 18, 2020

    Hi Usaf,

    Thank you for taking out time and leaving an honest feedback. we always try to provide best knowledge and services to our customers, which helps them to make a right choice. we wish you best of luck for the future.

    Thank you,
    Best Regards,
    Solar SME, Inc

  • "Excellent Company to work with"

    Reviewed Sep 16, 2020
    "Excellent Company to work with"

    Reviewed Sep 16, 2020

    Alex was great to work with - I had done some research and had lots of half-baked ideas about the installation which he was able to answer patiently, however wrong they may have been. I never felt pressured or like I was under the gun to acquiesce to terms. Solar SME's rates were also by far the most competitive amongst the companies I researched and they are using top-rated panels, I am waiting on the installation but based on my experience thus far - I expect everything to be stellar as it has been so far.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 18, 2020
    Response from Solar SME, Inc.
    Responded Sep 18, 2020

    Hi Vivek,

    Thanks for the 5-star review. The team at Solar SME, Inc is excited you’re happy with your recent experience with us. Alex Thomson is one of our dedicated energy consultant and we are glad that your experience is positive. we always give our customers best quality product with best pricing. we wish you best of luck with you solar installation.

    Thank you,
    Best Regards,
    Solar SME, Inc

  • "Great way to get quotes"

    Reviewed Sep 16, 2020

    Awesome site! Received lots of good quotes from a lot of good companies. Customer service has been outstanding.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi Ray,

    Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

    Best Regards,
    Solar SME Inc.

  • "Review for Zack Miller"

    Reviewed Sep 16, 2020
    "Review for Zack Miller"

    Reviewed Sep 16, 2020

    Zack did an excellent job putting together the presentation as well as answering all of my questions. He was patient and had no problems explaining technical concepts or answering questions I had about the products being used. His insight definitely helped inform and shape my opinion on how my solar project would turn out.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi Thomas,

    Thank you so much for your positive feedback. we are glad that your experience is positive. Zack Miller is one of our dedicated Energy Consultant and we always try to give our customer the best possible knowledge, so they can shape beneficial ideas in mind. best of luck for the future.

    Best wishes,
    Solar SME, Inc.

  • "Really quick in response."

    Reviewed Sep 16, 2020
    "Really quick in response."

    Reviewed Sep 16, 2020

    I was really comfortable with this sales. He explained everything I needed to know.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi,

    We really appreciate the feedback and we are glad that you like our services! thank you.

    Best wishes,
    Solar SME, Inc

  • "Best Prices"

    Reviewed Sep 16, 2020
    "Best Prices"

    Reviewed Sep 16, 2020

    Shane was very helpful, was willing to build the system on what we wanted. With the Pearl Certification, it
    gives them the edge over everyone in the marketplace. If you want a good system with great prices, Solar SME is the company you want to go with. We went with another company based on the financing options that were available. If were not financing Solar SME would have been our choice.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi,

    Thanks for leaving us such a wonderful review. We are thrilled that you were satisfied with our services our staff will definitely be happy to read what you wrote. Customer experience and satisfaction is our first priority. best of luck with your solar system.

    Best Regards,
    Solar SME Inc.

  • "Zac, Solar SME, has been providing great customer experiance"

    Reviewed Sep 16, 2020
    "Zac, Solar SME, has been providing great customer experiance"

    Reviewed Sep 16, 2020

    We are glad that we were able to get in touch with Zac at Solar SME, in our pursuit of Soalr Panel installation.

    Zac has been very patient in answering all our questions and concerns. He is very meticulous in communicating all of the information that are necessary to make a informed and calculated decision going for solar panels.

    As we are planning to purchase Electric cars next year, we are definite to approach Zac at SME Solar next year to expand our solar installation, since we foresee higher consumption of electricity.

    Nanda Mokaneti

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi Nanda,

    we are incredibly grateful that you took the time out to leave us this note. customer satisfaction is the top priority and we are committed to our customers. Customers like you that make our job wonderful. Zack Miller is one of our dedicated staff member and we wish you best of luck with your solar installation.

    Best Regards,
    Solar SME Inc.

  • "Satisfied thus far"

    Reviewed Sep 16, 2020

    Everything to this point has gone smoothly. Zack got us a great deal over other companies and we are excited to get the process completed

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi Kevin,

    Thank you so much for your valuable review. We really appreciate you taking the time out to share your experience with us. hope you save thousands of dollars after your solar installation.

    Best wishes,
    Solar SME, Inc.

  • "Long time coming"

    Reviewed Sep 16, 2020
    "Long time coming"

    Reviewed Sep 16, 2020

    Shane Lee did a great job completing our contract. We had some misunderstandings early on, but once I said I needed better communication, Shane took care of what needed to be done and was responsive.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi,

    Thank you for your honest feedback. we glad that your are satisfied with the services and communication with our senior Energy Consultant Shane Lee. best of luck with your Solar system.

    Best wishes,
    Solar SME, Inc.

  • "Shane Lee"

    Reviewed Sep 16, 2020

    Shane did a great job getting us setup with the right system for our property at a great price. Made the process fast and easy. Went above and beyond on getting us the best financing available.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi,

    Thanks for such an amazing review. We're thrilled to know that you're satisfied with our services. Shane Lee is our dedicated staff member and we are glad that u got best pricing and product.

    Best Regards,
    Solar SME Inc.

  • "Fantastic job"

    Reviewed Sep 16, 2020

    Every need was met in a timely and professional manner. Shane helped us quickly and completely get our system up and running.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi,

    Thank you for the five star review we are really happy after reading that you are satisfied. wish you best of luck with your solar system.

    Best Regards,
    Solar SME Inc

  • "Fast response and great customer service from Shane Lee"

    Reviewed Sep 16, 2020
    "Fast response and great customer service from Shane Lee"

    Reviewed Sep 16, 2020

    I hired Solar SME to have my solar array installed. The installation has not taken place yet as we are still early in the preparation phase. I had a site inspector come out a couple days ago to inspect my property. Next stage is to apply for permits and get approval from HOA. All of that will be handled by Solar SME.

    This review is only for the initial stages of my interaction with Solar SME's representative Shane Lee. Shane has been very fast and very responsive to my questions and requests. Whenever I have a question I would e-mail him and he usually responds within the hour or within 3 hours. He has been very flexible with my requests and worked hard with his senior management team to fulfill my requests and needs. Shane even works on weekends and during Labor Day holiday.
    So far everything seems to be going pretty smoothly. I cannot speak to the installation process, the quality of the installation, and how my solar array is working yet since that is 2-3 months down the road. Therefore, I will not rate the quality of the product yet. If possible I will update this review later on when I cross that bridge. So far so good!

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi,

    Thanks for the 5-star review. The team at Solar SME, Inc is thrilled you’re happy with your recent experience with us. Shane Lee is one of our dedicated staff member and full of knowledge we are glad that you choose us for your work. you will get the best for your self as Solar SME don't compromise on quality of product and customer satisfaction.

    Best wishes,
    Solar SME, Inc

  • "Solar"

    Reviewed Sep 16, 2020
    "Solar"

    Reviewed Sep 16, 2020

    Excellent service

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi,

    Thank you so much for the five star review highly appreciated. we offer you our quality services in the future also.

    Best Regards,
    Solar SME Inc.

  • "Solid experience"

    Reviewed Sep 16, 2020

    I had requested quotes for a 12.8KW system and Shane Lee from SolarSME provided a straight forward solid quote for a system that exceeded my expectations. Shane worked closely with me to further refine system size and options to ensure the system will meet my needs. Throughout the process he has kept contact and ensured all my questions were answered. I recommend SolarSME and am confident you'll have a solid experience as well.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi,

    we are thankful for your five star review. Shane Lee is one of our dedicated team member and we are really glad that all your needs and expectation are fulfilled by us. we wish you best of luck/

    Best Regards,
    Solar SME Inc.

  • "Finally going solar!!"

    Reviewed Sep 15, 2020
    "Finally going solar!!"

    Reviewed Sep 15, 2020

    Solar SME and Shane Lee have been very helpful throughout the initial solar process. Although our panels have yet to be installed, all of my questions have been answered thus far in a timely manner and with extra care. The design was SO detailed and organized. Shane is always quick to respond and very polite. We appreciate all of his help and hard work to make this dream of ours come true!! I am looking forward to finally having solar panels and doing my part to help our beautiful planet. Highly recommend!

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi,

    Thank you for your fantastic review with five stars. we are glad that you are highly satisfied from the services of our senior Energy Consultant Shane Lee. we will always keep putting our hard work for the completion of our customers dreams. hope you save your money after your solar system installation. best of luck.

    Best Regards,
    Solar SME Inc.

  • "Great to work with"

    Reviewed Sep 15, 2020

    Zack was my sales rep and he went above and beyond working on my system. Between working on pricing, system size, and a few customizations, it has been a great experience!

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi Robert,

    We really appreciate the feedback and we are glad that you like our services. Zack Miller is our senior sales rep and we are glad that u got what u need.

    Best wishes,
    Solar SME, Inc.

  • "Extremely Pleased"

    Reviewed Sep 15, 2020
    "Extremely Pleased"

    Reviewed Sep 15, 2020

    Zack did a wonderful job communicating with me about the solar process. He gave me a detailed proposal and explained everything clearly. I had a great experience working with him and Solar XME, they keep you informed every step of the way!

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi Kamleso,

    Thank you for taking out time for leaving a five star review. we are glad that your are satisfied from the services of our senior sales rep Zack Miller. we always try to give the best knowledge to our customers, which helps them to choose the right option.

    Best wishes,
    Solar SME, Inc

  • "Professional and courteous service!"

    Reviewed Sep 15, 2020
    Updated Sep 15, 2020
    "Professional and courteous service!"

    Reviewed Sep 15, 2020
    Updated Sep 15, 2020

    Our job is not completed but so far we are pleased with the help we received from Shane. Whenever I have questions he us quick to respond he is always professional and courteous . The workers that were here to look at our project were down to earth good guys. We look forward to getting our project completed and have confidence that we will have a great job done for us.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi Jenny,

    Thank you for your superb review with the five stars, it makes us shine bright. we are really glad that our senior consultant Shane Lee has given you awesome services which gives you the higher satisfaction level. we wish you best of luck with your solar system installation.

    Best wishes,
    Solar SME, Inc

  • "Hard working team"

    Reviewed Sep 15, 2020

    I worked with Shane Lee designing a solar system for my home in Georgia. He did an excellent job creating the design, making changes based on my input and answering my questions. The installation was subcontracted to Solar Plus near Atlanta. The companies worked together well and they handled all of the architectural approvals with minimal effort needed from me.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi joshua,

    Thank you so much for your kind review. we are glad that you are happy with our services and customer satisfaction is our first priority and we are continuously working for it. we wish you best of luck with your solar system installation hope you save thousands of dollars.

    Best Regards,
    Solar SME Inc.

  • "Great Experience"

    Reviewed Sep 15, 2020

    Shane Lee did a great job getting us the best price possible on our system as well as a low finance rate. Highly recommended.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 19, 2020
    Response from Solar SME, Inc.
    Responded Sep 19, 2020

    Hi Brooks,

    Thank you so much for your feedback. We highly appreciate your insight. We’re delighted to hear that you are happy with the service we provide.

    Best wishes,
    Solar SME, Inc.

  • "Helped through design and finance"

    Reviewed Sep 15, 2020
    "Helped through design and finance"

    Reviewed Sep 15, 2020

    I just bought my house , furnitures and appliances. My credit was neither perfect but with no negative remarks. But Zach from Solar SME worked with me to find perfect financing options. I am waiting for the installations to happen, so no comments there. But Kevin worked closely with me to finalize the design and get all the approvals . Where i needed to get the approvals on my own, he helped me through . Answered all my questions in deciding what kind of panels and battery backups I want to use.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 21, 2020
    Response from Solar SME, Inc.
    Responded Sep 21, 2020

    Hi Chandran,

    Thank you so much for your feedback. We highly appreciate your insight. We’re delighted to hear that you are happy with the service we provide. wish you best of luck with your install.

    Best wishes,
    Solar SME, Inc.

  • "Didn't Buy But REALLY Want To!"

    Reviewed Sep 14, 2020
    Updated Sep 15, 2020
    "Didn't Buy But REALLY Want To!"

    Reviewed Sep 14, 2020
    Updated Sep 15, 2020

    Mike Brown was great. I actually WANT to buy from Solar SME, Inc. because I trust Mike Brown. The estimate from Solar SME was not the most competitive but the communication, education, and honesty have me sold on their products and expertise. If I move or build another home, I will ensure my roof design will accommodate enough solar panels to make going solar a worthwhile reality.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 21, 2020
    Response from Solar SME, Inc.
    Responded Sep 21, 2020

    Hi,

    We really appreciate the feedback and are glad that you liked our services and. Mike brown is one of our dedicated energy consultant and
    We always try to give our valued customers with the best of what we have got.

    Best Regards,
    Solar SME Inc.

  • "Review of Mike at SolarSME"

    Reviewed Sep 15, 2020

    Work with me to gey correct size system for my needs.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 21, 2020
    Response from Solar SME, Inc.
    Responded Sep 21, 2020

    Hi,

    Thank you for taking out time and leaving us five stars review. we highly appreciate that .

    Best Regards,
    Solar SME Inc

  • "Great Solar Company"

    Reviewed Sep 14, 2020

    I had been looking for solar companies to accommodate a solar design that I need. I selectted Solar SME over others because they are very open minded on what I want in my system. Zack is very accommodating, very patient and listened to me very well. I appreciate the effort he is doing to make my solar project going. I strongly recommend Solar SME.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 21, 2020
    Response from Solar SME, Inc.
    Responded Sep 21, 2020

    Hi,

    Thanks for the 5-star review. The team at Solar SME, Inc is thrilled you’re happy with your recent experience with us. Zack Miller is one of our dedicated energy consultant and we are glad that your experience was worth while.

    Best wishes,
    Solar SME, Inc.

  • "Shane lee Solar SME"

    Reviewed Sep 12, 2020
    Updated Sep 12, 2020
    "Shane lee Solar SME"

    Reviewed Sep 12, 2020
    Updated Sep 12, 2020

    Shane Lee develope a solar panel package for me with the 340 HIT panels for my roof , the Panasonic panels rating and durability were outstanding as well as the complete package, for net metering. At the time I couldn't take advantage of them. So I refer him to my son Peter Jackson Jr. and He lives in Texas and he is taking advantage of Shane Lee services. He has a contract with him and will be putting the panels on his house in October. Thanks again Shane for your out standing service.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 21, 2020
    Response from Solar SME, Inc.
    Responded Sep 21, 2020

    Hi,

    Thank you so much for your excellent review with five star. we always try to give our customer higher level of satisfaction. Shane Lee is one of our dedicated energy consultant and our staff is really excited after reading your superb feedback. customer satisfaction is all we need. looking forward for your business.

    Best wishes,
    Solar SME, Inc.

  • "Great Solar company"

    Reviewed Sep 11, 2020
    "Great Solar company"

    Reviewed Sep 11, 2020

    Zach went above and beyond to get my business. Unfortunately the other Solar company had the upper hand with some extra incentives. But I would definitely recommend Solar SME.

    Thank you for your time and effort

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 21, 2020
    Response from Solar SME, Inc.
    Responded Sep 21, 2020

    Hi,

    Thank you so much for your valuable review. We really appreciate you taking the time out to share your experience with us.

    Best wishes,
    Solar SME, Inc.

  • "Professional and polite"

    Reviewed Sep 10, 2020

    I worked with Mike Brown from Solar SME and was very satisfied with his response time and genuine interest in finding the right solution for our solar needs.I recommend working with Mike.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 21, 2020
    Response from Solar SME, Inc.
    Responded Sep 21, 2020

    Hi,

    Thank you so much for taking the time to leave us a 5 star rating - and for your kind words for our staff members it's much appreciated!

    Best Regards,
    Solar SME Inc.

  • "Great Sales Experience So Far"

    Reviewed Sep 09, 2020

    Solar SME was the only company to respond on EnergySage with a quote and their prices and products were better than the other local quotes that I received. I have been working with a few different folks at Solar SME to get my project going but Mike and Sam have been the most helpful of the bunch. Very patient and go out of their way to answer questions and offer a top notch customer experience. I’ve never had a salesperson send a text just to let me know I hadn’t been forgotten while the process is in a holding pattern. It definitely gave the feeling that they genuinely care about their customers to not be left hanging for long periods of time with no communication even when there’s no real update to report. The information provided has been incredibly detailed with nothing overlooked. Really excited to get through permitting and actually see the installation happen.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 21, 2020
    Response from Solar SME, Inc.
    Responded Sep 21, 2020

    Hi,

    we are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction is the top priority and we are committed to our customers. Customers like you that make our job wonderful. best of luck with your solar system.

    Best wishes,
    Solar SME, Inc.

  • "Great customer service"

    Reviewed Sep 08, 2020
    "Great customer service"

    Reviewed Sep 08, 2020

    I worked with this company to come up with a plan to have solar installed on my house. They where very prompt at answering any queations that I had about the process and explained it all in a simple and,easy to understand way.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 09, 2020
    Response from Solar SME, Inc.
    Responded Sep 09, 2020

    Thanks for an excellent feedback. We believe in delivering excellent service to our clients and with such positive comment our dedication towards our client increases tenfold.

  • "Opaque, adversarial, inefficient, and expensive"

    Reviewed Aug 30, 2020
    "Opaque, adversarial, inefficient, and expensive"

    Reviewed Aug 30, 2020

    I will start by saying the system we have installed is working well, and after our first full month of production we are pleased we chose to go solar. At every step and turn along the journey, though, I wished I had not chosen Solar SME.

    We were preparing for an interstate relocation, and we wanted solar installed on our new home. I was doing the research and looking for an installer that served my new state, and Solar SME's quote looked like the value, for the % of need met and payback period (I now believe the others were just better, more informed, more accurate proposals.)

    They are attentive and responsive until you've signed the contract, and you only learn later how tenuous their commitments and capacity are.

    Solar SME doesn't really serve Missouri, and everything was done entirely remotely. Every step of the process felt like it took 2-4x as long as it should have, and getting information required constant follow-up and was met with defensive, adversarial responses. Even after I was assured by their senior manager that he would become my point of contact, the old, problematic staff were interacting with me and the local planning commission again within days.

    And what a journey that was. Solar SME started by insisting to local authorities, against all photographic evidence, that the project didn't need a permit. That argument alone costed weeks, as they resisted submitting permitting paperwork. They twice submitted plans that weren’t compliant with local code, first with a non-compliant design, and again because of non-compliant equipment. They clearly had not looked at local code before trial-and-erroring through the process, with each step adding another government review cycle and in-person hearing (that they were not present for and did not support me to prepare for). Instead of facilitating the process with the local planning commission, they seemed resistant, aggressive, defensive, and generally counterproductive. I ended up having to interact repeatedly with the local authorities myself, smoothing things over and assuring them that I, at least, was not trying to sidestep regulations or cut corners.

    I estimate we lost at least three months with no progress at all because of this dynamic, adding to an already slow local permitting process. $5000 worth of state incentives expired along the way.

    Installation ended up being done by a local company I could have easily hired directly, and the same dynamic of opacity, misrepresentation, inefficiency marked the whole process. In the vacuum, I ended I ended up dealing directly with the subcontractor, highlighting just how little I was getting from Solar SME--and at what cost. After installation, the equipment sat dormant and depreciating on my roof for several weeks, as the need for repeat inspections and process missteps delayed activation.

    By the end, more than a year after I signed the contract, I felt like I had been oversold, overcharged, and overburdened by Solar SME. Caveat emptor.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 08, 2020
    Response from Solar SME, Inc.
    Responded Sep 08, 2020

    We are sorry to hear that, but we really appreciate you bringing this issues to our attention. We apologize that our service did not satisfy your expectations. We at SOLAR SME set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your happiness is our number one priority. Our entire team apologizes for the miscommunication that took place when the project was in the process. But there were some unforeseen issues which were not in our control and caused the delay in the project, like delay with the freight company, missing shipment and difficulties during the process with the permit department then the delays in the final inspections as well, yet we will improve our internal process to overcome such issue as much as we can.

  • "Excellent customer service"

    Reviewed Aug 21, 2020

    They worked with us, took care of every detail, she followed up to verify our needs were being met.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Sep 08, 2020
    Response from Solar SME, Inc.
    Responded Sep 08, 2020

    Hi Keynes101,

    Thank you so much for your valuable feedback. and we appreciate you for taking the time out to express your experience with Solar SME, Inc.

    Thank you,
    Best Regards,
    Solar SME, Inc.

  • "Met our demands"

    Reviewed Aug 19, 2020

    Thanks to Sam and team, we were able to get our ideal system installed. They were happy to accommodate our adjustment requests for the system (altering the system size and picking a different panel) as we were in the planning stages. They were on the job as soon as the permit went through (even mid-pandemic) and did the work quickly. We've had multiple compliments on the great looking system!

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Aug 21, 2020
    Response from Solar SME, Inc.
    Responded Aug 21, 2020

    Thank you so much for an excellent feedback. We love 5 star reviews and continuously strive to be better at what we love do. We wish you lots of savings over the coming year and congratulate you on making an excellent decision to go solar.

    Best Regards,
    Solar SME, Inc.

  • "New Solar Customer"

    Reviewed Aug 19, 2020

    Great experience working with SolarSME.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Aug 21, 2020
    Response from Solar SME, Inc.
    Responded Aug 21, 2020

    Thank you so much for positive feedback. We always strive hard to ensure significant experience for our clients.

    Best Regards,
    Solar SME Inc

  • "Solar SME Zach Miller's rep excellence"

    Reviewed Jul 20, 2020
    "Solar SME Zach Miller's rep excellence"

    Reviewed Jul 20, 2020

    I was highly impressed with Zak Miller knowledge and abilities as well as his professional presentation and the fact that if he didn't have the information he would go out of his way to find out the information that I was interested in. He knew his equipment he knew his Spec's in regulations and was able to provide me with the information about tax incentives that I needed. I was highly impressed with Zach Miller's salesmanship professionalism and knowledge. I was even more impressed with this young man when I decided to go with a different company and how well he handled it. Even though he had gone out of his way and the extra mile he handled my choice of a different company with professional Grace and an excellent attitude. I feel he would be a valuable employee any place that he worked and I hope solar SME appreciates him as much as I did

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Aug 13, 2020
    Response from Solar SME, Inc.
    Responded Aug 13, 2020

    Hi czymtwmn,

    It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.

    I'm glad you were impressed by the professionalism and knowledge of our dedicated sales rep, Zack is one of the most valuable asset we have in Solar SME inc.

    We would like to thank you again for your positive words and wish you best of luck for your future.

    Thank you,
    Best Regards,
    Solar SME, Inc.

  • "Contracted and paid for 14,85kw solar production system, received 11.4kw solar production system."

    Reviewed Jun 12, 2020
    "Contracted and paid for 14,85kw solar production system, received 11.4kw solar production system."

    Reviewed Jun 12, 2020

    The SME installation started on May 4, 2020 is not complete per our Home Improvement Contract. Our contract states that our solar system will produce a maximum of 14.85kw but, as of today it has not produced more than 11.58kw. This is a KW production shortage of over 22% less than what was the expected production. Initially, we had not contacted our SME solar installer about the current underperformance. We assumed that they were still adjusting and replacing the defective parts that they received from the initial delivery. I did mention my concerns to the SME installer while they were installing our system who then put me on the phone with their office who assured me that my system would produce over what the stated KW production states on the SolarEdge specification sheet of 11.4kw. We figured that Solar SME was still working on our system and did not think that the install was complete because of the continued unannounced, and random days the installers would arrive at our home to continue the install and tweaking the system.

    We believe the performance confusion started when our solar panels increased from 41 panels to 45 panels without anyone compensating for the increased capacity needed from the inverter. To our understanding, the system will perform within10% of the PVUSA Test Conditions (PTC) rating of 14.85kw and if the system does not meet this minimum requirement additional work will be performed to correct the deficiencies. The current inverter will never perform to a maximum of 14.85kw, according to SolarEdge's performance data sheet for model SE11400H-US, even if the sun sits directly ten feet above and directly over our home for 24 hours a day seven days a week. The Interconnection And Parallel Operation of Distributed Generation presented to ONCOR by SME shows that SME knew that our system needed two inverters for a total capacity of 15.23kw.

    What needs to happen for our solar system to perform to the PVUSA Test Condition (PTC) rating of 14.85? I believe the system is not meeting the minimum requirements of 14.85KW due to the decision of SME to install a SolarEdge Single Phase HD Wave Inverter with maximum production of 11.4KW and not the required inverter able to handle a system production rate of 14.85 or greater. Our deepest concern is that if the system cannot produce in the summer on completely clear skies 14.85kw, then what will be our KW production in the winter when there are fewer hours of sunlight and cloudier days?

    As of June 12, 2020 at 5:25 pm we are still waiting for a reasonable response from Solar SME about when our 14.85kw solar system will be complete. We will update our rating once our contract agreement is complete.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Jun 15, 2020
    Response from Solar SME, Inc.
    Responded Jun 15, 2020

    Hi James, Solar SME team is working diligently to remove all your concerns. Rest be assured that it will be taken care as per your satisfaction. Please be patient your system production is our utmost priority.

    Best Regards,
    Solar SME, Inc.

  • "Western Pennsylvania Solar Installation"

    Reviewed Jun 02, 2020
    "Western Pennsylvania Solar Installation"

    Reviewed Jun 02, 2020

    I selected Solar SME after carefully considering three or four other providers based on their timely responsiveness, labor and product warranties, quality materials, and positive reviews on Energy Sage etc. Furthermore, they were quite accommodating on modifying the contract language and terms so everyone was happy. I originally went with a rooftop installation and later changed to a ground mount system since I have the space. This delayed the project slightly but overall, the SolarSME team that they sent from Texas was patient with my questions and courteous. Two Thumbs up to Frank and Mark from Solar SME for a job well done.

    I am the first in my family for going solar but I have a feeling that others will follow suit. We are only a few weeks in but I am pleased with the KwH production levels so far for cloudy Western PA!

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Jun 03, 2020
    Response from Solar SME, Inc.
    Responded Jun 03, 2020

    Dear Dusten k Clark,
    Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
    So thanks for your kind words and we look forward to seeing you satisfied in the future.

  • "Highly recommend Solar SME Inc."

    Reviewed May 31, 2020
    "Highly recommend Solar SME Inc."

    Reviewed May 31, 2020

    Solar SME bid on our job through Energy Sage and their proposal was the best price for the highest quality equipment and system I was looking for. They were very responsive and accomodating of my requests both during the design and installation phases. The construction crew was careful, efficient and professional. It’s been less than a week since the system was turned on but I’m very pleased with the quality of the installation and the performance of the system. I would highly recommend Solar SME to design and install your whole house solar system.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Jun 03, 2020
    Response from Solar SME, Inc.
    Responded Jun 03, 2020

    We are so glad to hear that you had a great experience with us. We train hard to make sure our team operates efficiently—glad to know it’s working!

  • "Best Solar Installer in DFW Area"

    Reviewed May 30, 2020
    "Best Solar Installer in DFW Area"

    Reviewed May 30, 2020

    I've had a very pleasant experience working with Solar SME and their team and I would especially like to call out the names of Adam and Steve.
    They were very professional. They gave me a very competitive quote for high-quality components and they took care of all of the permissions including city, HOA, and utility company.
    I will definitely recommend Solar SME to everyone without any hesitation.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Jun 03, 2020
    Response from Solar SME, Inc.
    Responded Jun 03, 2020

    Wow Raja_Nambi! It sounds like you had a good time with us.

    Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.

    I'm glad we were able to meet your expectations!

    Best,
    Solar SME, Inc.

  • "Quote from SME Solar"

    Reviewed Mar 19, 2020
    "Quote from SME Solar"

    Reviewed Mar 19, 2020

    Because of my specific circumstances, I elected not to go forward with a solar/energy storage system, but Alex from Solar SME provided me with a quote which was very responsive, well researched and comprehensive, including two separate options for achieving my goals. I was extremely satisfied with their effort and responses to my questions..

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Jun 03, 2020
    Response from Solar SME, Inc.
    Responded Jun 03, 2020

    Hi Scduba,
    We're so grateful for your kind words. It’s always so refreshing to hear that we are doing a good job! Even though you choose not to go solar but took the time out to share your experience with us.

  • "Cancelled due to multiple issues"

    Reviewed Mar 07, 2020

    We backed out of the process after having +10 issues with the contract by SolarSME, the contract with the lender, promised rates that changed, and stipulations that were absolutely insane. The contract to get a solar service ended up having more strings than our home mortgage.

    Just to name a couple issues we had;
    they require that you waive your right to ever take them to court (not sure how catastrophic things could get if that’s included).
    If you are ten days late on a payment, they will make you pay the entire balance then and there.
    If you’re thirty days late, they repossess the system.
    Lender (sunlight financial llc) completely unresponsive to issues.
    Solar SME told us we could do a soft credit check “instead” of a hard credit check, but then told us right after the soft that they had to do a hard credit check anyway.
    Lender and SME both have remote access to the system.
    Warranty not brought up in depth in either contract.
    We were asked to leave a review of their service because they had a negative review on here (since there are tons of reviews in the last week, it’s obvious they reached out to all their customers) to try and push the bad review down.

    Not a great experience to enter the solar world with. I recommend keeping a cancellation letter at the ready just in case.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Mar 12, 2020
    Response from Solar SME, Inc.
    Responded Mar 12, 2020

    Hi,
    We are sorry your experience didn't match your expectation. Our team always work with clients to remove their concerns. Normally any concerns are brought up before signing the contract and with mutual consent between both parties the contract is revised accordingly. But unfortunaltely all concerns you came up with were after signing the contract to which our team responded immediately and presented you favorable solutions.
    Having said that we would still love to earn your business. Please feel free to reach out to us again.
    Thank you,
    Solar SME, Inc.

  • "Solar panel installation"

    Reviewed Mar 05, 2020

    Solar SME completed the installation of solar panels on my house. The job was completed according the contract and the system is working fine. My only regret is yhat I should have got more panels. I feel thar I received a fair value foe my money and would highly recommend this company.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Jun 03, 2020
    Response from Solar SME, Inc.
    Responded Jun 03, 2020

    Hi niedingw,
    We are happy to hear you had a positive experience with Solar SME, Inc! We value your input and appreciation.

  • "Amazing Zack"

    Reviewed Mar 05, 2020

    From the moment I submit my information, I receive a quote the next 2 days, very thorough, very accurate and most details explained, Zach follow and answer a couple of my emails , and even on a Saturday he got on the phone to answer some of my questions about yhe hardware and other questions that I have.
    I am very grateful for his time and attention , we have already refer some of our friends to this company.
    Not expensive at all if you consider yhe money you save in a long run.
    Worth it every penny.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Jun 03, 2020
    Response from Solar SME, Inc.
    Responded Jun 03, 2020

    Thank you so much for your valuable review. We really appreciate you taking the time out to share your experience with us—and we agree, Zack is truly a gem to have on our team!

  • "Solar SME"

    Reviewed Mar 04, 2020

    We are very happy with our decision to choose Solar SME. Their responsiveness and professionalism were visible throughout the whole process. I appreciated the additional conversations during the planning phase, which helped me decide on a system size appropriate to my needs. The system has been online for almost 6 months now with only a minor issue during the initial week of the system being online. Solar SME was quick to response to my call and had a technician there to address the issue. We haven't encountered any other issues. Thank you Solar SME.

  • "So Far, So Good"

    Reviewed Mar 04, 2020

    Zack from Solar SME was the to contact me through EnergySage and was the most consistent in communications. Along with EnergySage, I used other sites to research solar and received a list of companies, but few made an effort to reach out let alone provide an immediate quote online.

    I could go on and on about the negative experiences I had from several other companies, but decided to leave it out because I wanted this review to focus on the positive experience I had with choosing Solar SME.

    I chose Solar SME becuase I felt my specific system and installation requests were being properly addressed and met. I specifically requested black panels and black racking installed with no penetration mounts to not damage or detract from our concealed fastener bronze colored metal roof.

    The other companies offered few choices, little details or did not take my requests into consideration. Other companies wanted me to buy what they wanted to sell me.

    Solar SME has easily addressed my concerns, have provided me the options and even provided additional panels to increase offset at no additional cost, at a lower cost, and all without having to provide a competitors quote.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Jun 03, 2020
    Response from Solar SME, Inc.
    Responded Jun 03, 2020

    Hi c.r.nielsen.v,
    Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We always try to work according to the requirements of our valued customers and provide them with best experience.

    Best Wishes

  • "Awesome Customer Service"

    Reviewed Mar 04, 2020

    It was a very good customer service experience working with Alex. He was responsive and very patient with us as we asked a million questions. He was truthful when answering our questions even when the answer wasn't what we wanted to hear.

    We had several quotes from other companies and spoke with a couple of other salesman. We decided to go with Solar SME because of Alex and the great price we got on our system. I recommend this company to anyone who is looking to install Solar on their home or business. Hopefully, the rest of the process is as smooth as this initial part of the process.

  • "Excellent price and service"

    Reviewed Mar 03, 2020
    "Excellent price and service"

    Reviewed Mar 03, 2020

    I quoted my system all around and SME was far the best option both in quality of components and price. Their customer service team is also very responsive.

  • "Very good customer service experience"

    Reviewed Mar 03, 2020
    "Very good customer service experience"

    Reviewed Mar 03, 2020

    It was a very good customer service experience working with Zack. He was responsive, attentive to my requirements and got me the system that I was looking for at a good price.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Jun 03, 2020
    Response from Solar SME, Inc.
    Responded Jun 03, 2020

    Hi Sumit Keshwani,
    We are happy to see that you are satisfied with our services, and we would like to thank you for your business and appreciation.

    Best Wishes

  • "ABSOLUTELY TERRIBLE"

    Reviewed Mar 03, 2020

    I SIGNED A CONTRACT AND THEY VOIDED IT THE FOLLOWING DAY. This is all because I said I would cover the trenching and they tried to say that trenching included all the wiring and if you look trenching up that is definitely not what it means so I was very very upset to say the least. NEVER DO BUSINESS WITH THIS COMPANY. THEY WILL CONTINUE TO TRY TO PULL MORE AND MORE MONEY OUT OF YOU.TRUST ME THEY ARE FRAUDS. BBB “Better Business Bureau” here I come. Texas Attorney Generals Office here I come, lawyer here I come. You don’t mess with Veterans and get off Scott free. Gonna cost a lot of money for them. Now that’s clean and precise, very specific and to the point. Same way there communication should have been with me before they signed the contract.

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Mar 03, 2020
    Response from Solar SME, Inc.
    Responded Mar 03, 2020

    We are sorry to hear about your bad experience.
    Unfortunately, you had some demands which were not as what we agreed for. While we understand that limitation can be frustrating, we request you to understand scope of work you needed is not part of what we agreed for. However, our team reached out to you twice in order to inform and resolve any of your concerns but unfortunately the team that you spoke with was feeling threatened just like the way you have used the tone here.
    With that said, we are sorry again that you felt you had a bad experience and wish you the best for your solar search.

  • "Excellent Communication"

    Reviewed Feb 24, 2020
    "Excellent Communication"

    Reviewed Feb 24, 2020

    I appreciated all of the information and communication between Alex and myself. Whenever I had a question about solar or the quote I would receive a timely response. SolarSME prices were one of the best.

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Feb 27, 2020
    Response from Solar SME, Inc.
    Responded Feb 27, 2020

    Thanks , We highly appreciate your time for leaving a review on EnergySage .We are here to help you anytime. Alex is also one of the senior sales representative who is working professionally to achieve customer satisfaction

  • "Very helpful"

    Reviewed Feb 16, 2020
    "Very helpful"

    Reviewed Feb 16, 2020

    I ended up not getting a system installed for now due to my specific economics, but the people I spoke to and that designed the proposals from Solar SME were very helpful and responsive. I’m going to check back in with them in the future

    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Feb 27, 2020
    Response from Solar SME, Inc.
    Responded Feb 27, 2020

    Thanks for the feedback! We highly appreciate your time for leaving a review on EnergySage .We are here to help you anytime

  • "Highly recommend"

    Reviewed Feb 01, 2020
    "Highly recommend"

    Reviewed Feb 01, 2020

    In early January, we started looking into Solar. We already had a high pressure salesman come to our home and give us the presentation from another company. Eventually, we found EnergySage and within a few days, we received multiple quotes.

    Solar SME and Mike came in with a good price to begin with on top quality panels and equipment. Over the next 10 days, I probably asked Mike over the EnergySage messages every question that popped in my head. I tried to go through every scenario that things could go bad. I asked specific questions on warranty and filing claims and he answered every single one of them with a straight answer, even if it wasn't an answer I wanted to hear, but it was the truth.
    For example, I asked about a hail storm and the other high pressure salesman from the other company told me they would take care of all of it and switch out all the panels for free. Mike was very honest and explained if that ever happened, we would first file a claim through our home insurance. That's not something I wanted to hear but through asking other companies (besides that one), they all said the same thing.
    Mike and the Solar SME team put together a great proposal that explained things in further detail.

    We started with 12 bids (from EnergySage, in person and phone consultations) and we eventually narrowed it down to 3 and then 2. Solar SME was always in the top 2 in terms of price, warranty, and customer service.

    In the end, we went with another company, but the quotes were nearly identical (after both companies negotiated). I would not hesitate to recommend Solar SME and especially Mike to others.

    Adam Smith
    Installer
    Response from Solar SME, Inc.
    Responded Feb 04, 2020
    Response from Solar SME, Inc.
    Responded Feb 04, 2020

    We really appreciate it that you share your feedback with us. We have a highly qualified and skilled technical sales team members having abundant market experience. Our professionals always meet with customers satisfactions . If you have any confusion, do let us know we are here to help you
    Thanks
    Solar SME

  • "20KW System Installation"

    Reviewed Jan 30, 2020

    I originally started my solar project with Tesla. But due to their inability to edit contract detailsi stopped with them and i went through Energysage to get quotes from other installers.

    Solar SME offered me the most flexibility in regards to the products i wanted to use and how i wanted it installed. They also offered the best price for the project after some negotiation.

    They were willing to add to the contract terms without issues. They had good communications through the whole project and were transparent in using a local solar install company to perform the install. Who did an excellent job BTW. they also had no issues sending me all details i asked for including the engineering documentation.

    There was a few months delays due to county's permitting issues, but once that was settled they had the installation setup and done in 3 days.

    My recommendation for any solar project is first educate yourself on tech and determine your needs. Make sure to express your concerns and desired outcome when discussing the project. Also ask a lot of questions. Finally to find your own financing, it will save your money.

    Adam Smith
    Installer
    Response from Solar SME, Inc.
    Responded Feb 04, 2020
    Response from Solar SME, Inc.
    Responded Feb 04, 2020

    Thanks for taking the time to share your feedback with us. I always love hearing that someone had a great experience and is enjoying the benefits and savings of clean, renewable energy.We also believe in educating people and always suggest most suitable and valuable option for our valuable customers.
    Regards
    Solar SME

  • "High quality system provider"

    Reviewed Jan 13, 2020

    Solar SME designed a high-quality system to my requested specification, arranged efficient field measurements, permitting, and skilled and very responsible installers - all at a very competitive price for a 12 kW home system. There were some delays due to high installation volume at the end of 2019, but my net metering was operational before the end of 2019. I was pleased with the professionalism of every participant in their system.

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Jan 29, 2020
    Response from Solar SME, Inc.
    Responded Jan 29, 2020

    Thank you so much it really boost up our confidence. We have our best team of technical installers who are working professionally to achieve customer satisfaction and we have to maintain our name as a professional. It is good to hear that you are satisfied with the system,
    Regards
    Solar SME

  • "Worst experience No comment"

    Reviewed Jan 04, 2020

    This company made a deal with that if they did not finish in time they would reduce the price as I would loose part of my federal discount. They keep on trying to bill me an extra $1000 even though it was in our contract.

    In addition to that I had new roof installed and it the install made it leak.

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Jan 07, 2020
    Response from Solar SME, Inc.
    Responded Jan 07, 2020

    We will forward your feedback to our Quality Assurance Department. We really apologize for the inconvenience you have faced. We will try our best to resolve this issue.

    Regards,
    Solar SME Inc.

  • "Solar 2019"

    Reviewed Dec 31, 2019

    First time dealing with solar so I was skeptical. Pending the final inspection post install but so far the process has been chugging along smoothly. Only a speed bump arose but solar sme went out of their way to keep things on schedule.

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Jan 07, 2020
    Response from Solar SME, Inc.
    Responded Jan 07, 2020

    We are happy to help you anytime and thank you so much for your feedback We really appreciate it

    Regards,
    Solar SME

  • "Everything as promised"

    Reviewed Dec 25, 2019

    This was my second time to purchase a solar system; the first being 10 years ago. This time was a much easier and better informed experience. Having EnergySage to use as an educational tool and compare equipment and quotes was invaluable. The data generated was incredible. Solar SME was by far the offer with the best equipment at the best price. The representative was very knowledgable and answered my questions truthfully. They were also very accommodating in modifying the system to suit my needs and preferences. After signing a contract everything needed to assess my site, get permits, and get homeowners approval was done by them. I really didn't need to do anything but provide information that was asked of me. The installation was done over 2 days with little disruption to my home. The system looks great and is functioning well. I would definitely use them again.

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Dec 27, 2019
    Response from Solar SME, Inc.
    Responded Dec 27, 2019

    We try our best to fulfill customer needs. We have our best team of technical installers who are working professionally to achieve customer satisfaction and we have to maintain our name as a professional. It is good to hear that you are satisfied with the system,

    Thank you so much for your valuable feedback.

    Regards,
    Solar SME

  • "Quality Products"

    Reviewed Dec 20, 2019

    It was a pleasure working with Zack Miller on the initial setup. I got a higher quality panel (Panasonic VBHN330SA17) and 1/4 more watts for $3000 less than other Companies in the area.

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Dec 24, 2019
    Response from Solar SME, Inc.
    Responded Dec 24, 2019

    Thank you so much. We highly appreciate your time for leaving a review on EnergySage. Zack is also one of the best sales representatives in our team Should you have any questions in the future we are here to serve you.

    Best Regards,
    Solar SME, Inc

  • "Making Money on the sun"

    Reviewed Dec 18, 2019

    Awesome job install went in perfect panels look great on the roof. SME picked and installed exactly what I wanted
    Thanks everyone for a great job

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Dec 24, 2019
    Response from Solar SME, Inc.
    Responded Dec 24, 2019

    We try our best to fulfill customer needs. We have our best team of technical installers who are working professionally to achieve customer satisfaction and we have to maintain our name as a professional. It is good to hear that you are satisfied with the system,Thank you so much for your valuable feedback.

  • "Exercise caution."

    Reviewed Dec 08, 2019
    "Exercise caution."

    Reviewed Dec 08, 2019

    Solar SME wasted a good amount of my time. The initial offer was for $2.90 a watt, and it offered very good equipment. However, whoever placed the offer gave me a quote on a system that could not possibly fit on my roof. It was simply too large. They most likely didn't take the time to actually look at imagery when they wrote the first quote, but instead looked at my electric bill, a bit frustrating but not a huge deal, I simply sent them a message asking what they would quote me for a smaller system. They quoted $13,400 for a 4 KW system, still a decent price for my needs.

    In addition to wanting solar panels on my roof, I also need to replace the roof before I get the solar, so, seeing that Solar SME stated that they offered roofing services I inquired about that. The response from the representative who I've been talking with the entire time stated that they simply offer referrals to companies that they have worked with in the past. So in stead of simply sending me names of roofing companies in his response, I had to write him a reply email to get names of companies to contact. He sent me one contact in reply, I called them and they don't even work on houses in my area, or on my type of house. I asked for other contacts, he then sends me just one more, this company then does not offer warranty on a roof if solar is placed on it afterwards. So, again a useless contact. I just found my own roofers at that point and asked the representative to write me an itemized quote for the 4 KW system so I can see what kind of panels, inverter, how much I will be paying in taxes and other fees. He then states that I need to sign a contract to move forward so I say ok, send me the contract with the revised quote. What I receive is a contract for almost $18K, no quote or explanation as to why the number changed. I ask why this number is $4,000 over what we initially discussed and he proceeds to argue with me that it is in fact only $2,000 more, and that the increase is due to me having a flat roof. I had mentioned I had a flat roof much, much earlier in the conversation so why wasn't that included in the initial quote?

    At this point I not longer trust this company and will not be using them for solar. The communication skills desperately need work. There were several times during our communication where he completely ignore questions that I had, causing me to have to repeat them multiple times. Even after repeating what I was looking for, he still failed to answer or provide the information that I wanted. This was a giant waste of time. They still were unable to provide any sort of break down on the taxes and fees I would be paying on the project. Ultimately I gave up on working with this company as I don't trust them.

    Adam Smith
    Installer
    Response from Solar SME, Inc.
    Responded Dec 13, 2019
    Response from Solar SME, Inc.
    Responded Dec 13, 2019

    Hi Alexander,
    We really apologize for the inconvenience you have faced, The racking cost for the flat roof is different from the pitched roof. We have done many flat roof projects but initially the quote was provided for the pitched roof (by default) that's why there was difference in the price later on. However we are more than willing to work with you.
    Thank You, Best Regards,

    Solar SME, Inc.

  • "Waco TX"

    Reviewed Nov 27, 2019

    Awesome solar installation service from quote phase to system initialization(best bidder with state of the art panasonic solar penals on energysage)...effective and prompt in communications throughout the process..would highly recommend for solar project even in the remote location..very dedicated team they have.

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Dec 03, 2019
    Response from Solar SME, Inc.
    Responded Dec 03, 2019

    Thank you so much it really boost up our confidence because we know that the best solar panels that we are offering and also having our best team of technical installers who are working professionally to achieve customer satisfaction and we have to maintain our name as a professional. It is good to hear that you are satisfied with the system,
    Thank you so much for your valuable feedback.
    Regards,
    Solar SME

  • "SME did a great job."

    Reviewed Nov 25, 2019

    Professional team. No frills, straight to work. Allen Ross was my project manager and he did a good job. I did almost all my communications through text messages which I didn't expect but it worked out fine. I got my solar panels installed by them and I am very happy with it. I recommend them without any reservations because of the quality of the work done. I will say the best way to think about their service is like working with a great doctor that has a short bedside manner. I felt at times like I was taking a leap of faith as these guys are a machine. They are fast. I didn't think such a big investment would happen so fast.

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Dec 03, 2019
    Response from Solar SME, Inc.
    Responded Dec 03, 2019

    Allen Ross is also a very confident employee that is working with us we are feeling really proud and very happy to see that you are satisfied with our install and we are very confident of having our best team of technical installers who are working professionally to achieve customer satisfaction , Thank you so much
    Regards
    Solar SME

  • "Very responsive and good information and recommendations"

    Reviewed Nov 20, 2019
    "Very responsive and good information and recommendations"

    Reviewed Nov 20, 2019

    Zack provided great support to me and answered any questions I had, as well as filling in the blanks. He also adjusted the quickly to provide different options.

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Dec 03, 2019
    Response from Solar SME, Inc.
    Responded Dec 03, 2019

    Thank you so much. We highly appreciate your time for leaving a review on EnergySage. Zack is also one of the best sales representatives in our team Should you have any questions in the future we are here to serve you.

    Best Regards,
    Solar SME, Inc.

  • "Very responsive"

    Reviewed Nov 17, 2019
    "Very responsive"

    Reviewed Nov 17, 2019

    Zack Miller worked really hard in his quotes and follow up and was incredibly responsive to feedback and requested changes. I was very happy with his efforts to meet my solar needs. Solar SME was a close finalist for me, but ultimately I chose another product and provider that fit my specific needs a little better.

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Dec 03, 2019
    Response from Solar SME, Inc.
    Responded Dec 03, 2019

    Zack is also one of the best sales representatives in our team Thank you so much We highly appreciate your time for leaving a review on EnergySage. Should you have any questions in the future we are here to serve you. We really appreciate your review it boosts up our confidence

    Best Regards,

  • "Great company to work with"

    Reviewed Nov 14, 2019

    Amazing experience working with Alex Thompson. The agent was not pushy to close the deal, let me go on my own pace and followed up all the ay. Was understanding and upfront with all my pain points. Great people and company to work with.

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Dec 03, 2019
    Response from Solar SME, Inc.
    Responded Dec 03, 2019

    Alex Thomson is one of the senior sales representatives who is working professionally and very confident and we have the best team of technical installers who are working professionally to achieve customer satisfaction We highly appreciate your time for leaving a review on EnergySage.
    Best Regards,
    Solar SME

  • "Appraisal Proposal"

    Reviewed Nov 11, 2019
    "Appraisal Proposal"

    Reviewed Nov 11, 2019

    I worked with Alex Thomson and he was great awesome information and pricing, at this time we were not able to make the investment but his customer service patience and guidance was fantastic.

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Dec 03, 2019
    Response from Solar SME, Inc.
    Responded Dec 03, 2019

    Alex Thomson is one of the senior sales representatives who is working professionally and very confident also and we have the best team of technical installers who are working professionally to achieve customer satisfaction We highly appreciate your time for leaving a review on EnergySage.
    Best Regards,
    Solar SME

  • "proposal development"

    Reviewed Nov 06, 2019
    "proposal development"

    Reviewed Nov 06, 2019

    We worked with Zack Miller to get a proposal to fit our house (roof). We had spent some time back and forth iterating on the panels, inverters, layout, etc., to satisfy our requirements. Ultimately we did not go with Solar SME. It was a combination of things that we considered; price alone was not the deciding factor. Besides the price we were looking for design the layout of the panels, panel power rating and reliability, inverters and their reliability, installer location and reputation. Some of it was just the feel for the proposed project too.

    Through all this iteration Zack was very patient, persuasive and came back with good answers to our questions. Thanks.

    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Dec 03, 2019
    Response from Solar SME, Inc.
    Responded Dec 03, 2019

    Zack is also one of the best sales representatives in our team Thank you so much. We always deal with our customer satisfaction and we are working on to make services more satisfactory for our customers

    Best Regards,
    Solar SME

  • "Horrible pre-consultation"

    Reviewed Oct 28, 2019
    "Horrible pre-consultation"

    Reviewed Oct 28, 2019

    The difference in business practice this company has with numerous other companies that I have been in communication with is astounding. Last year I decided to search for companies on my own and had a pleasant experience, but this year I decided to go with EnergySage now that my new construction home is becoming more and more available on different maps. Unfortunately, the only bid I received was from Solar SME. I received an estimate 4-5 months ago (July) and soon after sent a message back to Xavier in order to discuss more specifics with my home. It was not until mid October that I heard back asking to speak with me. I messaged back and asked them to read the message I had previously sent, however, instead of calling, emailing, or messaging me to discuss the issues I raised they just wanted to call. At the time, I thought okay that's fine since more information can be exchanged.
    Sadly, I found this to be the opposite. I explained to Xavier that the system he had quoted (19+ kwh) would not work since my electric company, which I mentioned in my profile, does not allow for such a large system and has a cap (10 or 12 kwh). I told him I uploaded new information since my July registration with Energy Sage and instead of providing my a quote for what I am allowed he just sent another quote for an 18 kwh system. He then wanted me to sign a contract in order to have an onsite visit, which I later found out is typical with the exception that every other company I spoke with provided me with a proper consultation and preliminary review of my home. I told Xavier that any new quote should be sent through EnergySage since I liked how the system is set up, but he insisted on e-mail. After much back and forth he reluctantly agreed to message via EnergySage only to have him text and call instead.
    The following conversation centered around the location of my home. Up to this point I have explained several times that my home is a new construction and not available on Google Maps, but on Bing Maps. This point was then repeated several times during our conversation and he insisted he had special access with Google Maps. I knew that contractors have special access to maps and figured that maybe he had one with Google. He then calls me asking me to help him locate the house and after several back and forth he sends me an image from Google Maps. I called back and told him that this is exactly what I was explaining to him. Regardless, I sent him an image from Bing Maps.
    The following call he was already talking about financing and wanting me to give financing information so that he can start filling out the financing form. Mind you, at this point, despite him telling me that a proposal was being written up that was more accurate for my particular circumstances I had yet to receive one. Every single time I explained my situation and what I was looking for in a solar system, e.g., as close to 100%, explanation that my usage is higher than it should be due to issues with my heating and A/C (I am all electric), and etc., he just kept blowing it off and pushing whatever agenda he wanted and pushing for a system that I did not need. At this point, I told him that I had enough with working with him and Solar SME and tired of him not listening. I also mentioned that just that day I spoke with 3 other companies and none of them gave me the experience I have had with him. All of them contacted me 24-48 hours after requesting a consult, each one asked what I was looking for, each asked about usage rather than how much I pay, each scheduled a consultation appointment in order to go over specific figures and that an estimate can be provided for my particular set of circumstances before a site visit would be scheduled, each of them listened when I was trying to explain how my home could be located via satellite imagery, and none of them ever pushed a product, agenda, and completely disregard the unique circumstances I had with my unusually higher than normal electric usage and went as far as to provide estimates based on what is typical in my area.
    At this point I thought it was over. However, today, 3 days later, I get a call from someone else. I explained that I was done with them and that I did not appreciate how Xavier refused to listen to what I was saying and was just being pushy. One would think that the conversation would end there. However, like Xavier, this person was already putting me in for a consultation and wanting to find out when I would be available. I then accused him of doing exactly what Xavier was doing and it was nothing more than, "Okay," "I understand," "Uh huh," "...so I'm trying to set up this consult. At this point I just said I am done with you and your company. Do not contact me. Do not schedule anything. All I heard was silence and it felt like there was going to be a followup to schedule something, but I just said, "Did you get that? I want nothing to do with you. Have a good day and thank you." He finally acknowledged and I hung up.

    1 person found this helpful
  • "Good Company, Good Price, Great Installer"

    Reviewed Oct 21, 2019
    "Good Company, Good Price, Great Installer"

    Reviewed Oct 21, 2019

    Our experience with Solar SME is great. The team was professional both office and field. All step was communicated and on time. Very professional from first contact to commissioning project. Patiently answered all our questions, gave us the best price for a top of solar system. Installation was completed on schedule, crew was a pleasure to work with. From start to finish, all positive interaction. Would definitely recommend them.
    In the beginning we were worrying to pay 60% to order material, but it was end up happily. because he material is come early and installed. Now I am happy with my solar production!!

    2 people found this helpful
    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Oct 21, 2019
    Response from Solar SME, Inc.
    Responded Oct 21, 2019

    Thank you Herman, We highly appreciate your time for leaving a review on EnergySage. Should you have any questions in future we are here to serve you.

    Best Regards,
    Solar SME, Inc.

  • "Good experience"

    Reviewed Oct 08, 2019

    This company stands behind their work.

    5 people found this helpful
    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Oct 10, 2019
    Response from Solar SME, Inc.
    Responded Oct 10, 2019

    Hi, We appreciate your feedback. At Solar SME we ensure to meet the standards and perfection of our install. The system we design is on the advance solar software on which we estimate the production of the system. Please be informed that production numbers are based on 12 months so you will be seeing that in your system in the coming months once the system go-live. Right now your system is due for inspection by the utility and they will issue you a permit to operate soon.
    Best Regards,
    Solar SME, Inc.

  • "Scam Artists"

    Reviewed Oct 06, 2019
    "Scam Artists"

    Reviewed Oct 06, 2019

    I spoke with “Mike” who gave me an Energy Sage proposal and sent me emails. It sounded like he was calling from a call-center, and he really did not know anything about Solar in my state (Georgia).

    We have a state law here that limits solar energy system sizes on homes and Solar SME (“Subject Matter Experts” asked ME to provide them with the law and my utility companies solar metering policy). They tried to tell me that my utility company will store my extra solar for me and I can use it at night - and that’s a blatant lie. My utility company doesn’t have Net Metering (no utility on my State does). Had I not called another local company I would have never known and this company would have sold me a system $20k more expensive than I really needed or could use. They tried to tell me I wouldn’t get a power bill again - another lie!!!

    Deceptive sales practices. I would hate to find out how little they know about installing it on my home.

    3 people found this helpful
    Tanzeel Rehman
    Installer
    Response from Solar SME, Inc.
    Responded Oct 07, 2019
    Response from Solar SME, Inc.
    Responded Oct 07, 2019

    Hi moonrockfarm5050,

    We would like to apologize for the miscommunication you had with Mike, He might have got confused as he is new in the office but he did not deliberately miscommunicate wrong information. We have done a lot of installs in Georgia and are familiar with State and Utility policies on Net Metering,

    We have taken action on this. You may call back on number 210-209-9080 and ask for Alex. He is our experienced consultant and will be guiding you in-depth on the solar quote.

    Just to add that once we share the agreement we ensure to have the contract go through detail due diligence by a senior consultant as well who ensures that the proposed system meets all the by-law of City/County/HOA and Utility

    Thank You,
    Best Regards,
    Solar SME, Inc.

  • "Top Notch"

    Reviewed Sep 29, 2019

    Very professional from first contact to commissioning project. Patiently answered all our questions, gave us the best price for a top notch system. Installation was completed on schedule, crew was a pleasure to work with. From start to finish, all positive interaction. Would definitely recommend them.

    2 people found this helpful
    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Dec 04, 2019
    Response from Solar SME, Inc.
    Responded Dec 04, 2019

    Thank you so much it really boost up our confidence. We have our best team of technical installers who are working professionally to achieve customer satisfaction and we have to maintain our name as a professional. It is good to hear that you are satisfied with the system,

  • "I had great experience with them"

    Reviewed Aug 27, 2019
    "I had great experience with them"

    Reviewed Aug 27, 2019

    I had great experience with them. System has met all my expectations. It's been a little more than 3 months since the installation. Some of the folks in their team may not have the best communication skills, but if you give them a chance you will notice that they try their best to please their customers. I haven't had the need to call them for service yet, hoping their service is as good as their sales and installation team.

    2 people found this helpful
    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Aug 29, 2019
    Response from Solar SME, Inc.
    Responded Aug 29, 2019

    Hi Rkasok ,
    We try our best to fulfill customer needs. We have our best team of technical installers who are working professionally to achieve customer satisfaction and we have to maintain our name as a professional. It is good to hear that you are satisfied with the system,Thank you so much for your valuable feedback.

  • "Small solar installation in Dallas"

    Reviewed Aug 20, 2019
    "Small solar installation in Dallas"

    Reviewed Aug 20, 2019

    I had SME install solar panels on my new town home which only had a small roof area. They were able to install 9x370W panels (commercial size). The workers were friendly and on-time and did a good job. I had a small issue since my roof was flat using TPO roofing,they were very helpful fixing a leak that developed and it has not leaked again.
    Last month (August) my solar cells generated $85 worth of electricity and my bill was only $65, in the winter I will accumulate credit (based on GreenEnergy plan at $0.129/KWH)

    3 people found this helpful
    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Aug 21, 2019
    Response from Solar SME, Inc.
    Responded Aug 21, 2019

    Hi mikew123,

    It is good to hear that you are satisfied with the system, we try our best to fulfill customer needs.

    Thank you so much for your valuable feedback.

    Regards,
    Solar SME

  • "Value and Professionalism"

    Reviewed Aug 12, 2019

    I chose Solar SME after receiving 3 other estimates. I feel that they offered the best combination of value, quality of equipment, warranty, etc. The only thing I wish had been more clear to me was the mounting brackets I assumed were removable but didn't ask. They are technically removable, but not without destroying the shingles directly underneath (it makes sense in retrospect, they have to use a strong enough sealant to keep the rain out). Also never having worked with installation of solar panels, maybe all mounting systems tear up the shingles to a certain extent? I discovered this after Oncor made them move a few panels to qualify for a rebate, but Solar SME repaired the damaged shingles. It's pretty cool getting an electric bill with a credit!!

    2 people found this helpful
    Robert Smith
    Installer
    Response from Solar SME, Inc.
    Responded Aug 22, 2019
    Response from Solar SME, Inc.
    Responded Aug 22, 2019

    Hi handhwoodwork,

    We have our best team of technical installers who are working professionally to achieve customer satisfaction and we have to maintain our name as a professional. we try our best to fulfill customer needs I really appreciate it.

    Thank you so much for your valuable feedback.

    Regards,
    Solar SME

  • "Excuses / Increases Price / Non-Responsive"

    Reviewed Aug 06, 2019
    "Excuses / Increases Price / Non-Responsive"

    Reviewed Aug 06, 2019