Lumina Solar

We are very pleased with the service, quality and responsiveness of the Lumina Solar team. From the first interaction with our assigned Solar Consultant, Gabriel Shabtai, through the evaluation, decision making on size and cost, permitting, installation and activation, it took for us roughly 4 months: from mid-May to mid-September 2024. All the interactions with Lumina staff have been very professional and responsive. In addition to Gabriel, who has always been super responsive and communicative, we'd like to mention the excellent support from Mary Lechner, the Project Administrator. We are pleased with Lumina and are already recommending them to friends, neighbors and colleagues. Contact Gabriel, Mary and the team and you will not be disappointed!

So happy with Lumina. I love the idea of being more entertained flexible. Gabriel was very knowledgeable and a real pleasure to work with. He made the process so smooth. Kept me highly informed during the entire process. Love the idea of keeping my energy money now and not giving it to BG&E. Thank you Lumina

I have had my solar system installed by Lumina for just over 2 months now and could not be happier. My sales rep was Mr. Charlie Keyser. On our first call, Charlie used several different programs to calculate how much sunlight my roof would get during all the seasons. It was very important to me to see how this would work and the potential breakeven analysis. Charlie and the Lumina team have a seamless process for the engineering, permitting, and financing. Each time that I had a question, someone on the team was very quick to respond with accurate information. During the entire process, I was kept informed of where we were in the process. After the permitting process was complete, Jeff and Devin came out and were the site leads for the installation. To prevent wildlife damage, I had 48 panels installed on my roof with the CritterGuards. The complete installation took two days, and Jeff and Devin were absolute professionals. Once the installation was finished, Lumina's team handled all the paperwork for county inspections and tax rebate applications. Once that was complete, I received permission from Dominion Energy to turn on the system. The final step was completed when Lumina sent Mr. Brian Sperty to replace the drywall and repaint the areas that had to be removed for the electrical wiring installation. Bryan was awesome to work with. His work was flawless, and he was a pleasure to chat with. Bottom line, Lumina sold me a great product, and their sales/support team is top-notch. I highly recommend.

Process was seamless from start to finish. Excellent communication, quick scheduling, professional service. We did a lot of research and met with multiple companies before choosing Lumina. We have now had the system for almost two years and couldn't be happier. The system is working great.

TLDR: Careless mistakes; excuses; lost money. Unfortunately, I'm now 4 months post-install and still not operational. Although highly recommended as a reputable, professional, knowledgeable company, my experience should serve as a warning that the hype isn't always correct. Signing: I was in the solar auction process and waiting for the final bid announcement. Lumina told me they'd give a deal just as good as what I'd get if I waited. Turned out that my bid was eventually assigned to Lumina but what they contracted with me was almost $1,000 more expensive for the exact same product. They also pressured this by saying that waiting for the bid would have me competing in county reviews with everyone else who was in the auction. See below re: interconnection... Equipment: I had specifically discussed wanting solar batteries in my basement. My whole system was designed and setup around this premise. Well into the process they updated me that this wouldn't be possible and that the batteries would have to go outside. I absolutely had not wanted exterior batteries but at this point was left with no choice. Not only is this worse for the longevity of batteries but it also required me to cut down landscaping to make space. Inspection: FAILED. They neglected to review their paperwork. Had to reschedule another inspection, losing more time in the process and pushing my entire project back. Interconnection: The lost time on inspection pushed me into the timetable of everyone from the solar auction. By this point a backlog had built up with PEPCO. The "1-2 week" timetable became "more than 5 weeks" because of that. They also failed to provide me with completed paperwork, requiring me to sign documents with blanks and certification of stuff I had never received, all in the name of 'getting it to PEPCO as soon as possible.' Occasionally I would see some email attempt from Lumina to contact PEPCO for an update but with no progress. Eventually I just contacted PEPCO myself, by phone, and spoke with a supervisor who told me they would review it the next day. At every point throughout this whole ordeal my "project manager" offered excuses about how great Lumina is and that, hey, doesn't matter because think how happy I'll be once it's up and running. I don't really take well to platitudes or that kind of nonsense, especially when I've now lost $1,000 on the signing for a timetable that made no difference, and $$$ hundreds more on summer electric bills that should have been covered by solar (not to mention all the SRECs from our overproduction). As of today, 4 months since install (7 months since signing), we still don't have an operational solar system. The only reason Lumina is getting 2 stars instead of 1 is because the day-of install team was great.

I met with eight or more solar providers and found that Lumina offered the best combination of equipment, financing, and reputation, based on their numerous positive reviews. It was a pleasure working with my project manager, Jack Wood, and Lumina’s design team. With my input, they revised the layout, number of panels, and overall design several times to address my concerns and fully maximize the potential of my three roof surfaces. Additionally, they managed to do it in an aesthetically pleasing way. After installation, one of my panels stopped working due to squirrel damage. Lumina’s monitoring service detected the issue the same day and promptly sent a repair crew to fix it. I couldn’t recommend the company more highly.