TL;DR Version: From start to finish, excellent company to work with, great quality, and very competitive pricing. We would select Lumina again should the opportunity arise.
System Specs: 6.71 kW residential installation. 22 panels (305 W each).
We considered 5 different solar companies in our search for getting a solar panel array installed on our home. We received quotes from 3 and contracts from 2. Lumina was prompt to respond when we reached out for an estimate. In fact, I received a call from 2 different Lumina representatives to make sure they contacted me back.
Ryan F. was our sales representative. He also helped us throughout the entire process from start to finish. My wife and I are very particular, and so we had a lot of questions. Ryan was always reachable and very communicative whenever we needed questions answered. His response time was always less than 1 day (including weekends) and often within a few hours. We were initially hesitant to go with a smaller company, but the outstanding customer service that Ryan and Lumina provided assuaged our concerns.
Ryan came to our home and discussed our needs and wants for the system. The appointment was supposed to last 1 hour, but we pestered him for over 4 hours with questions ranging in scope from overall system size to low-level details about solar panel manufacturing techniques. Ryan was very knowledgeable and was able to answer almost any question we threw at him. If he didn’t know an answer, he was honest and said so rather than making something up to make a sale. During the consultation, Ryan was also equipped with great visualization and modeling software to give us a realistic view of what the solar panels would look like on our house. In addition to the visualization, he also had pricing and budgeting tools that explicitly broke down all aspects of the system costs. After he left, we knew we would be going with Lumina.
After we signed the initial contract, we decided to add more panels, which changed the design. This change was not a problem at all, and Lumina was very flexible and prompt in re-designing the system.
Installation took less than 1 day, and the county inspection took place the next day. Justin led the installation and mounting of the panels, Joe was the electrician to connect them to my inverter (and ultimately my home’s power), and Aaron handled the county inspection. Throughout the installation day, I was taking pictures of the process and asking them questions about how everything fits together for my own edification. I’m sure my interference annoyed them, but they didn’t let me know it. They were very professional, and they politely answered all my questions.
Overall, we are completely satisfied with Lumina in providing our home with a solar panel array. We highly recommend them if you are considering “going solar”.