Lumina Solar

Process was seamless from start to finish. Excellent communication, quick scheduling, professional service. We did a lot of research and met with multiple companies before choosing Lumina. We have now had the system for almost two years and couldn't be happier. The system is working great.

TLDR: Careless mistakes; excuses; lost money. Unfortunately, I'm now 4 months post-install and still not operational. Although highly recommended as a reputable, professional, knowledgeable company, my experience should serve as a warning that the hype isn't always correct. Signing: I was in the solar auction process and waiting for the final bid announcement. Lumina told me they'd give a deal just as good as what I'd get if I waited. Turned out that my bid was eventually assigned to Lumina but what they contracted with me was almost $1,000 more expensive for the exact same product. They also pressured this by saying that waiting for the bid would have me competing in county reviews with everyone else who was in the auction. See below re: interconnection... Equipment: I had specifically discussed wanting solar batteries in my basement. My whole system was designed and setup around this premise. Well into the process they updated me that this wouldn't be possible and that the batteries would have to go outside. I absolutely had not wanted exterior batteries but at this point was left with no choice. Not only is this worse for the longevity of batteries but it also required me to cut down landscaping to make space. Inspection: FAILED. They neglected to review their paperwork. Had to reschedule another inspection, losing more time in the process and pushing my entire project back. Interconnection: The lost time on inspection pushed me into the timetable of everyone from the solar auction. By this point a backlog had built up with PEPCO. The "1-2 week" timetable became "more than 5 weeks" because of that. They also failed to provide me with completed paperwork, requiring me to sign documents with blanks and certification of stuff I had never received, all in the name of 'getting it to PEPCO as soon as possible.' Occasionally I would see some email attempt from Lumina to contact PEPCO for an update but with no progress. Eventually I just contacted PEPCO myself, by phone, and spoke with a supervisor who told me they would review it the next day. At every point throughout this whole ordeal my "project manager" offered excuses about how great Lumina is and that, hey, doesn't matter because think how happy I'll be once it's up and running. I don't really take well to platitudes or that kind of nonsense, especially when I've now lost $1,000 on the signing for a timetable that made no difference, and $$$ hundreds more on summer electric bills that should have been covered by solar (not to mention all the SRECs from our overproduction). As of today, 4 months since install (7 months since signing), we still don't have an operational solar system. The only reason Lumina is getting 2 stars instead of 1 is because the day-of install team was great.

I met with eight or more solar providers and found that Lumina offered the best combination of equipment, financing, and reputation, based on their numerous positive reviews. It was a pleasure working with my project manager, Jack Wood, and Lumina’s design team. With my input, they revised the layout, number of panels, and overall design several times to address my concerns and fully maximize the potential of my three roof surfaces. Additionally, they managed to do it in an aesthetically pleasing way. After installation, one of my panels stopped working due to squirrel damage. Lumina’s monitoring service detected the issue the same day and promptly sent a repair crew to fix it. I couldn’t recommend the company more highly.

We heard about Lumina through the nonprofit Solar Switch program. We have been interested in getting solar for many years, but the process of finding a good solar provider and getting a trusted quote was very difficult - until Lumina. Lumina has a team dedicated to helping you learn everything you need to know about the solar process and they keep you informed during the journey. Lumina was excellent with communicating every step and they managed all the paperwork, permits, installation, inspection, and warranty info. It was an incredibly smooth experience and it all happened very quickly. We’re excited and proud to have our home powered with solar, and we have Lumina to thank!

We had a fantastic experience using Lumina to install our solar system. Christopher Richardson was incredibly helpful throughout the process and he made it easy to make a well-informed decision. Th installation team was on time, professional, clean and QUICK. They were on site just over 4 hours. Incredible. There were a few delays along the way that were out of Lumina’s control (township and electric company dragging their feet), Christopher and team did a good job of keeping us aware of where the process was and what the next steps would be. My system has only been up and running for 3 days, but so far we are very satisfied with the choice to go with Lumina for this investment.

Our solar install was completed about a year ago and we continue to very pleased with the job. Courtney Sollenberger was our primary contact and sales representative. She was a joy to work with from the start, explaining the entire process in detail and patiently addressing all our concerns and questions -- even months after the install. It was very important to us that all our electric needs would be covered by the solar panels and she really worked with us to ensure that we have basically eliminated a monthly electric bill. Courtney has continued to be very responsive to our needs when any questions arise. The entire team from start to finish was professional, thorough and courteous. They quickly did the inspections, got the permits, completed the install and had us up and running very quickly. Everything was done on time and as promised which is rare today.