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Get QuotesA 2019 & 2020 Contractor of the Year award recipient by the U.S. Department of Energy and a 2020 Stevie Award winner for customer experience-- we have served thousands of homeowners looking to make their homes more efficient and comfortable. Additionally, we're ranked one of the best places to work by the Phoenix Business Journal. We provide a world-class experience to our customers and employees by honoring our customer first priority.
We are a fully integrated residential energy solutions company providing solar, energy efficiency, and smart energy management technology to customers across multiple states in the Southwest and beyond.
93 reviews
The warehouse house couldn’t bother to inform anyone my panels wouldn’t be delivered before the install date. Resulting in me taking more time off. And their system apparently couldn’t let them leave a note for the inspections that the gate is unlocked. Also resulting in taking time off from work. The contractors were just annoyed about showing and having nothing to install. Once the install happened the contractors were very respectful and did a great job. There was no mess left behind. My personal concierge was very helpful and apologetic about the mishaps. Overall I was happy with the contractors. My concierge and the salesman. As for the company itself. They need to learn better communication skills and upgrade their system for better communication with inspection agencies. Wasting my time by having to take time off work unnecessarily ultimately leads me to my decision to not recommend elevation solar to anyone.
I have had an excellent experience with elevation solar until it came time for installation. I was rescheduled twice for an installation that was scheduled to only take one day. Each time I had arranged to be available because I don’t think it’s a good idea to provide wifi system password to anyone and I have had enough experience with contractors to be appropriately wary of their work unsupervised. On the third scheduled day I was told that the job would take two days because they had run out of a particular electrical piece and the store will not be open on Sunday. Now while it is reasonable to be closed on Sunday and it would even have been reasonable to not schedule the installation on a Sunday, I do find it unreasonable to run out of a supply critical to completing the only job that you have: to connect solar panels to provide a customer electricity. Now I am going to reschedule another day to be available for the installation. Frustrating.
The process of setting up a consultation and running through my options was easy and straight-forward. They were very thorough and clearly explained everything. I was connected with Elevation via Energysage. They weren't the cheapest quote I received, nor were they the most expensive, however, the setup they proposed and payback period made the most sense. I did my homework and they are providing top-of-the line equipment. Since this will be a part of my house as long as we live there, that's important and I completely believe you get what you pay for and what I'm being offered is the best all around option.
Mark,
Your words are very important to us. Especially the fact you acknowledged that we aren't the cheapest quote but you still chose us! We usually aren't the lowest but we strive to be the best option with our products & focus on a long-term relationship. I look forward to building on that!
- Jeff, Inside Sales Manager
The sales manager took his time answered all of our questions. He helped us to understand what we are getting. He took our call even though we missed our meeting. He was very professional.
It was a pleasure to work with you throughout the process of choosing your solar contractor, we enjoy answering your questions and making the process quick and easy!
- Jeff, Inside Sales Manager
Superb analysis, rapid response, excellent value. Clear and quick problem solving for a unique situation.
Frederick,
Thank you for the kind words, we are happy to provide 5-star service and strive to respond quickly and concisely to any questions you might have.
- Jeff, Inside Sales Manager
Jeff Salas and the entire Elevation team were outstanding. Professional, efficient, mindful, courteous and extremely thorough.
I would advise anyone going solar to put their trust in the team at Elevation Solar. Not only did they help us understand the solar process. They put at ease any concerns or worries we had as customers. They were closely involved with us every step of the way. We couldn’t have asked for a better experience.
The system was installed when they said it would be and it looks great. It’s even on track to be commissioned ahead of schedule!
George,
We strive to provide this for every customer and very grateful that you felt inclined to share your experience! Going solar should be easy and enjoyable and I'm happy you were able to experience that first hand.
- Jeff, Inside Sales Manager
I am happy I went with Elevation Solar for my project. Jeff was patient, thorough and educational. I could have used a few more updates between me signing and the install. But overall, great work. Thank you.
We appreciate your kind words and look forward to providing 5-star service throughout our long-term relationship!
- Jeff, Inside Sales Manager
The concierge who was assisting during this process was terrible. There was more questions then answer. She was neither friendly or helpful. Not professional.. The installation was not the same as the original design. I had to ask them to move one of the solar panel because it was sitting at the corner with little sun. You would think they would know any better. Why would I want to pay for a solar panel that wasn't always in use? Will not recommend anyone to buy from here.
Thank you for your feedback on your project. I can confirm that our Customer Resolution team has reached out and ensured that your concerns have been resolved.
We hope that moving forward you are satisfied with your system and feel free to reach out with any further concerns.
- Jeff, Inside Sales Manager
So far the service has been great, Elevation has been on top of keeping me in the loop on where my project is at. Excited to see the final result.
Glad to hear! We look forward to providing high-quality service all the way down the line. Feel free to reach out with any additional questions.
Thanks,
Jeff
Phone Sales Manager
I started a project with elevation back in September of 2020. Getting into the middle of January 2021 and so far I am still waiting for the actual install to occur. This wouldn't normally be an issue but I was guaranteed we could install before years end 2020. I don't like being promised something to "get the sale" if its not going to happen.
On the plus side Sam has been amazing helping me figure out what I wanted and getting things started.
On the negative once I was handed off to the next team for installation I am can go a month or more waiting for an update. If I want to know what's going on I have to reach out myself.
I will update when / if my system ever sees the light of day.
HI,
My apologies for the customer service concerns & delays. I will look into your job and we will be escalating further to get you installed as soon as possible. We take this very seriously.
Hello there,
If you are reading this you are looking at solar. We did a ton of investigation (mainly on line) comparing solar companies and looking at reviews for all of them (both for their customer service and for their products).
We went through Energy Sage and then chose elevation. They were not the cheapest, but they offered the best quality products for a moderate price. They also received great reviews from other people that have used them.
Our installation is complete and we are going through the inspection process right now.
Overall we have been very pleased with Jeff (Salas) and Mary (Loudermilk) with elevation. Their installation crew was also pleasant and professional.
There have been a few miscommunications along the way that have caused some delays. These issues have all been addressed by Mary and Jeff. (This is an honest review, we want people to know this is a real, not just someone saying what elevation wants to hear :) )
We look forward to making the world a little better by being "greener" and putting solar on our home.
When you are comparing solar companies, we definitely recommend taking a look at elevation solar.
Have a great day!
Jessie & Chris
Sun City AZ
Had a great conversation with Jeff Salas based on a quote I got through EnergySage. He gave me plenty of time to answer all my myriad questions (especially after getting some poor advice from Tesla). He was very knowledgeable and helpful in understanding how the system works, what to expect, and how best to size the system based on our Utility's rate plan. Our house needs a new roof, and Jeff was even was able to provide an excellent reference for that, as well.
While we only just completed the design and engineering plan for the system, we are looking forward to a smooth install and power on.
The sales staff was great. Jeff was not pushy gave us all the information and provided us with a great price. However, during the installation they cracked our roof beams in multiple places. They did fix it but it made me question the quality of the rest of the work. Also the placement of our solar panels was not ideal. They crammed all the panels in one part of the roof when I was under the impression that it would be in the back of our house. We have a flat roof so placing them in the back of the house would not of been an issue. It ruined all curb appeal to our home and it looks awful. Besides that we have failed multiple inspections from both the city and electric company. We are still undergoing inspections in hoping we finally pass so we can go live. My wife and I our truly regretting ever even going solar. It has just been a hassle and ruined the look of our home.
Hi Jozef,
I appreciate your compliment given regarding your sales experience, we pride ourselves on being educational and making the solar process very easy. Also, thank you for understanding that the mistakes made during the installation were addressed quickly. We are saddened to hear that the aesthetics of the system weren't what you were expecting.
We are looking forward to getting your system fully activated and hope to hear back afterwards!
At the onset of my solar project install, I was contacted by Elevation and they did an exceptional job of giving me the information I needed to make a great decision. :)
Jeff Salas did a great job quoting, communicating, answering questions, and helping in any way to make my decision to go solar easy. Looking forward to working with Elevation on our project. Thanks!
Steven,
I really appreciate the shoutout personally! We look forward to executing efficiently on your solar installation! I'll be by your side throughout.
I worked with Cameron on quoting out a system for my house. I did not choose to go with Elevation, as I wanted something they didn’t offer, but Cameron was incredibly helpful throughout the whole process. (I need a large panel upgrade and Elevation can refer, but can’t do the city work.) I can’t thank him enough for all his hard work...I truly felt he put his best foot forward for the company while also being transparent with what they could and could not deliver. (Lots of companies would say “sure, we can do that” and he set the expectation appropriately.)
James,
We appreciate your vote of confidence and compliment to our staff! We take pride in sharing accurate information to ensure you can make a well-informed decision.
The Elevation team did a great job from start to finish. The sales team and the installers kept me informed on what was going on throughout the process and were very timely responding to questions I had along the way.
Thanks Patrick. We're glad to help you through the process. Please let us know if theres anything else we can do!
I selected Elevation for my solar installation, and I do not regret it at all.
Cameron Kalis was my sales advisor, and he walked me through every step of the process. This included both the installation of my system, but also moving my existing solar pool heater, getting my roof repaired and prepared for the solar PV install, a main panel upgrade, and an EV car charger. He fully explained everything every step of the way and was extremely proactive in keeping me apprised of the status of my install.
Now that the system is installed, everything is working great and Elevation is continuing to keep in touch about the health and status of my panels.
Bottom line: I feel confident with the install, and the integrity of the company and would recommend Elevation for anyone’s solar installation.
Joel,
Thank you for the positive review, we appreciate that you were willing to share your experience! Especially, given the broad range of products and services that we provided for your home.
I worked with Jeff and Cameron on my home in Scottsdale and had a great experience. They provided me quick responses and several references in my area that worked with Elevation. Another company that quoted me said they were an authorized installer but provided me with an outdated warranty letter. Apparently, Panasonic now uses a certificate. MAKE SURE you verify with the manufacturer. Jeff had Panasonic email me to ensure I got the enhanced warranty. They really bent over backwards to make sure I was satisfied all through the process.
Thanks for the kind words Carol-Lynn. Appreciate our conversation and look forward to getting you saving on those electric bills!
Loved working with Elevation specifically Jeff Salas. Happy customer in getting the right size and advice on the process throughout.
Thank you! It means a lot that you have selected us on your new home after we had the pleasure of doing your last house. Glad we can help.
we purchased Feb 6 2020 send system still isn't working properly, $16,000 purchase and they can't get it to produce energy and report to get credit. So we invested a lot of money and didn't get what we hoped. Disappointing.
Sept. 24, 2020 UPDATE. the mapping for reporting panel productivity was incorrect - so what I was reading on the monitoring system was incorrect and invalid. hmmm errors in wiring, faulty monitor, bad circuit breaker, what next?
Sept. 30, 2020 UPDATE. Elevation has been slow but diligent in getting my issues resolved. We finally have everything working!! All issues have been addressed to our satisfaction. Elevation has been patience, persistent, and supportive through all the issues. I am confident all is in working order and we will have 25 years of issue free service with our system. Thank you!
Donna,
Thank you for working with our support team to provide you a resolution to the monitoring issue. We are glad it did not impact production. I am always here to help!
Jeff
We had zero interaction beyond the initial quote. Other reviews of this company were mixed, so we were willing to follow-thru with our vetting process... but got nowhere -- our request for further info went unanswered, so we cannot offer much insight.
Hi!
We cannot find any request for information from this name. Can you please provide the name you used for submission? We will provide you a proposal at cost for your troubles.
-Jeff
My wife and I have been small business owners for decades. Over the years we have reviewed hundreds of business contracts. My belief: The more protections a company has for clients in their contract, the more confidence the company has in their products, people and processes.
The converse is also true, the more one sided a contract, the less flexibility a company shows in modifying the contract, the less confidence they have in their products, people and processes.
As a general rule, all contracts are one sided and predominately benefit the creating party. I reviewed 7 different solar contracts. Negotiated with a number of companies. In my opinion, Elevation Solar's contract provides the greatest level of protection for their clients of the 7 contracts I reviewed. I negotiated with 4 companies on their contracts. 2 of the companies would not budge on their contract. Elevation was the most flexible with their contract language.
We choose Elevation Solar for two reasons. Their contract and their product. Panasonic provides a 25 year parts and labor warranty. Panasonic not Elevation is providing the warranty. If I need solar panels replaced, I can go to any Panasonic authorized installer and get it done. This warranty means... I am not tied to Elevation Solar for repair. For me... The warranty from Panasonic and the strength of client rights in the contract provide compelling reasons for choosing Elevation Solar.
I am anxious to see how installation goes. At this point, we are very pleased with Elevation.
We had panels installed a couple months ago and I noticed one of my panels isn't working. I called the local teach and he said a part needs replaced so I called customer service. The customer service department told me somebody from their office needs to come inspect the panel and then they'll schedule a tech to come do repairs. I'm really angry that I spent all this money and losing out on production with a panel not working, with no estimate of when my panel will be repaired.
Response to Jeffery Salas: my understanding is this is a warranty issue and zenith told me to contact yall regarding the issue. I will not play this pass the buck game. Somebody needs to fix my panels or come get your equipment and reimburse us. I didn't hemorrhage this much money into a system when nobody wants to be responsible for warranty work!
Hi Nichole,
You had worked with Zenith solar in Odessa Texas, not Elevation on your project installation (you were not a customer of ours in the normal sense). They hired us in certain aspects to help them file for a replacement but we cannot take responsibility as we did not install this job. We're sorry to hear about this.
Jeff Salas is an excellent salesman, and won the bidding to design and install my solar power system by providing education and information about all things solar. His initial proposal was modified and improved through interactions with me and my thoughts and wishes. Throughout the entire process, Jeff was the consummate professional and a pleasure to work with.
The sales process with Jeff at Elevation was excellent. He shared a lot of information I was not aware of which helped a lot in making a decision. Highly recommended, especially for APS customers.
Jeff was very helpful throughout the process. Thank you
Im glad we worked together and were able to solve your concerns that came up and are happy. We will also be sending you a gift card!
I started my journey last year reviewing solar for our house in Scottsdale. I did 6+ months of research, spoke to references and verified our decision to go with Elevation. Since then we have been very pleased with the professionalism and customer first mindset up until our install. My husband inspected all material down to the conduit (he's in contracting) & verified that everything used was of high quality and warranty. We passed on some lower bids due to the reviews and that Elevation specialized in CURB monitoring (check this out, it's a game changer).This is a lifetime decision on our most valuable asset and we were happy to pay more to get the best.
First off, I would like to say Jeff is very knowledgeable and professional individual that know his way around the solar industry. The company he represents sells top of the line products at affordable prices.
From the presentation to the proposal was easy to understand. Jeff always asked if we had any questions before moving on to the next portion of the presentation. We didn’t feel pressured or overwhelmed. . I have to say this was one of the best experiences with a company that I ever had. Thanks Jeff looking forward to working with the rest of the team at Elevation Home Energy Solutions!!!
Carollee,
Your words mean very much! First, we helped your son convert to solar then he shared the benefits with you. Making sure to pass good things along in the family, I love it!
It's been a very easy and comfortable transaction. Our Salesman, Doug Durbin, has been on the ball and on top of all of our questions within minutes.
Elevation gave us several options for panels and inverters, and dozens of options for financing. Ultimately giving us a price we are very happy with.
We have nothing but praise for the professionalism of the people we have had contact with.
William and Julie Hill
Just finished signing my solar contract and the process was painless. Jeff helped me from start to finish, communication was on point and everything was done timely. He answered the few questions that lingered after our lengthy discussions and was personable throughout. The process is far from over but so far everything has been smooth sailing. Will update after install should anything be amiss or to congratulate them on a job well done.
Matt,
My pleasure working with you throughout those initial steps and happy to be the one to help you convert to cheaper cleaner energy!
Even though elevation wasn't the lowest quote, they slowly started impressing me with the little things such as professionalism and the fact that all their employees seem very happy (you get what you pay for).
Their base hardware was also better, panels and inverters. Thank you very much Cameron for guiding me through the process and putting up with me and all my questions at all hours. I'd like to also thank Don the electrician who did a great job installing 240amp outlet in the garage for the car - extremely clean work exactly the way I envisioned it.
Thank you for the kind words Mike, it has been a pleasure working with you throughout the installation. You've got my number if you need anything in the future.
Almost got roped in by a Costco vendor, but after investigating further and looking at reviews we found EnergySage, and through them we found Elevation and Jeff Salas. Never felt pressured, never felt like we were being sold something we didn’t want, Jeff listened to what we wanted and delivered exactly what we asked for. We didn’t want to be limited by a demand manager, and were able to keep the system below the threshold that would have required lots of extra electrical work. The SRP E-13 solar plan was just what we wanted, and Loan options were well laid out and Jeff explained why some were not ideal for our setup. We really like having both the Curb per circuit monitor as well as the Enphase per panel monitor, but it took extra prompting to get them to give us our login info.
The project is coming up on a year since it started with Elevation and they still can't seem to figure out how to install and/or turn on the system. Literally every time something was scheduled to be done at my home there was some kind of mistake made, mis-scheduling, or mis-communication. At this point I'm thinking of removing the panels myself and leaving them in the alley for them to deal with. Since they've upgraded my circuit box every time it rains we pop a fuse although I've told my point of contact no one has come out to check it.
Hi,
With the end of the year deadlines and tax credits. we had to make certain exceptions for customers that created some bandwidth issues with our service teams. We apologize for the issues this may have caused and we are actively working through our service pipeline this month to ensure we are back on track.
I will forward this to our support team to push up the list. I appreciate your patience and we take this very seriously.
I shopped 3 companies in Tucson (Net Zero, Technicians For Sustainability and Solar Solutions). I liked all of them, but as of Oct. 1, none of them could get me scheduled before the new year, thereby decreasing our Federal Rebate from 30% to 26%. The EnergySage website (also excellent) gave me the name of Elevation Solar (along with others.) They competitively bid our job, expedited our processing and we received 30 panels installed New Years Eve! They are professional and honest. I liked my inside sales manager the most. He is competent and can answer all my questions on warranties, energy conversion, grandfathering in rates with TEP, tile roof replacement, array efficiency, and HOA approval. Elevation is a solid choice.
Thanks Brenda, it my great working with you and i'm glad you got our "Elevated Experience"! Please let us know if theres anything else we can do now or in the future!
We started the process through energysage, which I also recommend. Elevation contacted us through the third party service with a quote. The sales team was very helpful in understanding how the system works, what to expect, and an expected timeline. Things happened very quickly once the approval process was done. We've gone solar and love it.
Thanks Joe-- we try to balance a quick installation with high quality control. Were glad that we were able to provide you a start to finish experience that was great.
I met with about 4 different companies, Elevation really stood out for me. Their sales team broke up the monotony of the process by taking an engineer first, salesman second approach. I did not feel pushed into the sale and I truly felt equipped with the best information possible to make my decision. Their equipment is top of the line and the warranties offered through Panasonic were the best in comparison to my other quotes. Their installation process was seamless and direct. I’m very pleased to have partnered with Elevation Solar.
Thank you for your kind words! We really make an effort to help people understand the differences in our warranties, quality and service. This starts with a sales team that is highly knowledgeable and patient in ensuring customers have time and information to make the best decision.
I was looking in to getting solar and they were the second company(out of 18) I meet with. I didn't even want a consultation but that is the only way to find what solar panels they use. I told him I just to know what kind of panels and how big of a system I could get for 25k. He said "so your not getting solar today" and he got up and walked out. He was supposed to email me w quote and I had two phone conversation and he still never sent it over. Good panels, not good inverters, horrible customer service and don't know price cause they wasted an hour of my life and never even gave me one. I never got a straight answer about their ROC# the numbers are a run around of different peoples name, voided, suspended, cancelled license. Even if they had the best price I would go else where because of the SHADY roc# status.
Hi Matthew, I am sorry to hear that you did not get the quote in a timely manner. We will look into it and take this very seriously. Our goal is to have the most informative and least pushy sales people in the industry, I am sorry that did not happen. As for our license numbers, you can easily search "Elevation Solar" in the ROC website. Our AZ electrical license is #298116. We hope one of the 18 companies were able to meet your needs, please message us directly with any additional questions.
From the beginning to the end, the representatives at Elevation Solar were in frequent communication about the many steps involved in getting our solar panels installed. I had the direct number for two different representatives who were knowledgeable about my project and answered all my questions. Would recommend Elevation to anyone!
This company truly exceeded my expectations. The entire process was so easy I didn’t have to do anything. Their customer service is excellent and provided constant communication at every step from the initial presentation until activation. The installation went smoothly and they use top of the line solar panels. Financing options are also very competitive. FIVE STARS all the way!
After registering on EnergySage, we were contacted by Jeff from Elevation. Talk about professional and patient! He answered every single question we had, as they came up, and was always in contact with us about next steps and expectations. He was extremely flexible with our changing needs (more panels, new design, etc.). Jeff provided multiple financing options and was kind, calm, and informative throughout the entire process.
PV Solar System is installed and operating fantastically. Went with EnergySage, Elevation Solar, and CleanEnergy CU. System is 31 Panasonic Panels with SolarEdge String Inverter rated at 10.23 kW DC which produces over 7.6 kW AC; this is actually above the estimate from the Dept. Of Energy NREL website for date/time and my location.
Please see my detailed review for Elevation Solar on Yelp! Thanks.
We were told by 2 other well known solar companies that we could not finance our panels (buy) the panels thru their loan companies since we live in “condo type of home” and we don’t own our roof. We did not want to lease. We ran across Energy Sage and i told them our problem. Energy Sage said this was not an issue for them and had us approved to finance quickly even at a lower cost then the competitors. Energy Sage staff have been great to work with keeping us updated every step of the way with our solar project. We highly recommend Energy Sage for anyone looking into solar, no pressure, very helpful in explaining all the steps, etc. We highly recommended anyone looking to invest in solar to contact Energy Sage.
Jeff was a godsend for helping me walk thru the planning steps, he was patient as we weighed getting as close to covering my current power usage as well as helping cover the EV i had just purchased a few months earlier. We worked back and forth for over a month looking a best bang for the buck looking at different panels and inverters. Installation was smooth and there were no gotchas or hiccups once the final plan was decided on. I turned on my system just a few days ago and everything is working as desired. So I would like to say thank you to Jeff and the Solar Elevation crew.
They design a 10.56 KW- 32 panels on roof system and only a 7.56KW inverter. The contract did not have the size of the inverter on it. Now I know why they were lower then the other solar system quote. On their email to me quoted "10000H inverter is the appropriate for your solar system". It will cost you $2000 to upgrade. I'm trying to tell everyone with a solar system to check your solar system is design right. Might have to many panels or too small of an inverter.
Hi Lynn,
Thank you for your feedback. The inverter is sized properly as the solar arrays on your roof are facing two directions, meaning that your maximum exposure is not over the 7600 AC Watts. Although you have a 10.56 total, they are split up into separate facing systems. Had we sized you with a 10000 inverter, your inverter would not be operating a peak capacity range. It also would have taken up more amperage in your electrical panel. We are happy to put you in touch with the manufacturer to verify this information. I apologize that this was not explained in your customer service process.
Elevation Solar Team
After several quotes considerations I decided to go with Elevation Solar. Although they weren't the cheapest quote they do provide a more extensive/comprehensive maintenance/labor warranty than anyone else, which is very valuable for me, justified the difference in price and was the principal initial reason why I went with them. I couldn't be more happy with the professional customer service, support, and willingness to answer all my questions. I'd like to especially recognized Jeff Salas, his knowledge and way of explaining each and every little detail during the entire quote, design, and installation was superb. Much to my surprise, the entire process took way less than what I expected and as of today with my solar system is producing energy. Many thanks to the entire Elevation Solar team. Everyone including the installation team was great to work with, EXCELLENT JOB.
Jeff and the whole team did great job with top tier panels and equipment! That I specifically asked for - Did awesome job of making it easy to fill out APS app and other paperwork. Install team was the BEST- very professional , clean, respectful of the roof and property and timely- WELL WORTH THE $$- they deserve the highest recommendation .
We choose Elevation Solar because of the quality of the equipment and professional work staff. Beginning with our Sales Rep Jeff Salas who answered all of our questions. We were on a tight schedule and needed our system installed ASAP. Jeff informed us that the normal signup, install, inspection and start-up process takes from 8 to 10 weeks depending on variables such as HOA approval, City approval, and APS approval. Elevation was able to install our system from start to start-up in 6 weeks including delays from our HOA and APS. Our Customer Concierge, Levi Transtrum, was there to make sure the process kept moving and give us updates on a regular basis. Overall, we could not have expected the process to go any better. Thank you Elevation Solar!!
After choosing Elevation Solar, things progressed quickly. Jeff was able to find us a financing solution with which we were comfortable. Britteny kept me up to date on all that we should expect. The whole elevation team was awesome!
Danny, Marco, & the crew (sorry, I can't remember everyone's names) were quick and efficient with installation.
We did have a snag with one room not having power after they left. As it was late on a Friday night, I called the support team the next day. They returned my call later that afternoon, walked me through some troubleshooting steps, which did not work. The support team sent someone out on a Sunday to get us back up and running. I did wonder about this response time if my issue had been more serious. Thankfully, it was only one room.
As of right now, we are waiting for the final inspection by NV Energy. I am very happy with our choice and can't wait for it to be put to use!
To be continued.
Just an addendum to my review after a couple of months: Be aware that pigeons enjoy the shelter that solar panels provide. Elevation does provide pigeon guard services. To prevent a future call to have them install, it would have been great if it was brought to our attention before installation. But I'm still loving the solar panels. I just have to schedule pigeon guard installation around them now.
good experience...no pressure...good communication...shared knowledge and experience
Jeff Salas from elevation solar was great to work with. He did an awesome job in working with me and sizing the system perfectly so that I can every bit of savings. The best part of Jeff was that he didn’t try to upsell the system but customized it based on my needs. Happy to recommend Elevation solar.
I am hesitant to leave a review for a company we didn't end up choosing, but the misleading approach of the sales representative really turned us off of Elevation, and we wanted to share with others who might hear the same approach. We were very interested in Panasonic panels and our sales rep told us, "we're one of only three authorized installers in the metroplex, and if you choose an unauthorized installer it will void your warranty." This initially made us completely take several companies we met with out of the running, until I emailed Panasonic to check those claims and they told me that authorized dealers were able to offer an additional labor warranty, but that using other installers didn't void any of their other warranties. Maybe our rep meant to say that, but that isn't what he said, and if I can't trust a company I can't do business with them.
Hi, I apologize that the explanation of the differences in warranty made you feel misled. We are a premium installer of Panasonic panels (1 of 42 nationally) and that does come with additional warranties that are not available to those outside of that program. We will be sure to pass this info to the sales teams to ensure it's being presented properly. Please feel free to email info@elevationsolar.com with the sales reps information so that we can address this directly.
So far process has been a breeze. Jeff has been prompt and accessible though the planning stage. Everyone is super friendly. Best of all, very competitive on their pricing. Thanks elevation. You guys rock!
. After meeting with several solar salespeople, I met with Chad Howey from elevation solar. Chad gave a great presentation and was able to answer all my questions, including the technical ones. That's why I selected elevation solar. Everybody that I have dealt with at elevation solar has been very courteous and professional. Team Alex did all the installation, including the electrical panel, Very friendly and did a Great job, I would recommend anybody interested in solar to contact elevation solar sincerely Craig Hornbuckle
Great service, answered all of my questions! Very smooth process, highly recommend company and representative!
This review will be updated for each process. I hope you enjoy each part and it helps with your decision.
Specs chosen:
Panasonic HIT 330W
SolarEdge battery ready inverter w/power optimizer
The Art of The Sale(02/27)
I went back and forth with many vendors from this site. All qualified and offering varying options. One key factor was the financing. You can always go to any financial institution to get financing, but I went with Elevation Solar because they offered the best financing with value. Please note, with the tax credit, it was easy to choose Elevation Solar (30%). Without the tax credit I would not have chosen it. The salesman that sold me was Jeff. He followed up promptly and came close to my price point. The first call is your introductory of the process, panels they think are the best fit, to what are the different options. Jeff was knowledgeable in the field and jump stated my research into the matters that arose. That is how I got to the conclusion specs of the above. The knowledge shared was greatly appreciated. The only negative is the tone of the conversation was a too persistent on making the sale. This was frustrating when I would be evaluating other offers. After some time, Jeff was able to offer the package deal with best financing, alright cost(better with tax credit), and top notch service throughout the process.
The Inspection(03/04):
Eddie came to do some measurements and take some pictures. It was quite cold day in Texas, bless him. Eddie took pictures of the attic and roof. Veggie he left, he explained that the pictures will be used to design and decide the amount of panels, position, and connecting to the breaker. The confusing part was the "amount of panels" I thought that was already understood. I'll wait to hear from the design team before judgement.
The Design Decision:
To be updated'
Overall:
I'm happy with my services so far. Hope to see the same through the entire process.
Excellent folks, explained everything to have me understand the system I need. I'm excited to finally get solar on my home n drop the electric company.
Everything was explained in detail, and the review of the property was thorough, and Doug was very very friendly
Elevation solar was the first company to submit a quote via Energysage.com, and their representative effectively answered all my questions, quickly. We ended up selecting a different installer that we found locally, but Elevation Solar was a quick second place, and I wouldn't have had any reservations about using them.
The Elevation team answered all my questions and walked me through the entire process. They offered the best panels on the market and looked for every rebate available
We are collecting bids from various vendors for a solar install and I thought I'd plug Elevation Solar and outline how well the first stage of the process is going. So far the sales rep Dane Thomas has been patient, provided timely responses to various questions and offered various iterations of possible solar configurations. We expect to pick a vendor in the next few weeks and Elevation Solar is right there in the running. If your roof looks like mine (facing South or West), they should all have solar on them. Did you know that the sun delivers more energy to Earth in one hour than humanity consumes over the course of a year. Why aren't we putting solar on every roof top? I'll update more as we progress.
Douglas and Bridgette have been great so far, very informative and helpful
Elevation Solar installed solar panels at my house on August 6, 2018 and I am very satisfied with the entire experience. The entire process was smooth from initial conversations to final installation. I worked with Andrew Garcia, the salesman, who was very professional, knowledgeable, enthusiastic and patient when answering my questions regarding the processes and solar panel type involved. Due to my busy work schedule it took time for me to get the contract signed but Andrew never pressured me to hurry up. He was always polite when dealing with me. He provided me with a detailed proposal, which I found very useful when deciding to go with solar, and in choosing this company over others. I researched solar panels and ensured what I was getting was quality solar panels that was backed by a good warranty and service after installation. It also helped tremendously that good financing was available which the other solar companies I considered did not have. The majority of the time was spent obtaining the required permits but once the permits were in place, the process of installation was very smooth - the entire system was installed in one day, and we were able to switch on our solar pretty soon after that. The best part of the solar panel installation was none of the wires are visible from the outside, everything was neatly tucked under the panels and the panels themselves look like a series of skylights. There was also the option of painting the metal tubes to match the color of my roof. The solar panel installers were professional, friendly, courteous, enthusiastic and careful not to damage any of my property. To minimize energy lost, additional insulation was also installed in my attic by HeatBusters which other solar companies I checked did not offer. HeatBusters were friendly, quick and professional. Right after the attic insulation installation I noticed how much cooler my house was during the summer and warmer during winter. It’s now been 4 months since the system was turned on - I have seen a noticeable reduction in my electricity bill, with the last bill without a charge other than the $8.95 CPS Energy, electric company, connection and surplus electricity storage fee as I have enough electricity produced by the panels. CPS Energy gave me a rebate that was used as the down payment for the solar panel system loan and I am getting a considerable tax credit this year for going solar. Overall, I am very happy with the entire installation process and with going solar and wished I had done it sooner. I would definitely recommend Elevation Solar to anyone for solar installation.
Elevation Solar did a great job for me from purchase to installation. Elevation Solar installed a higher quality solar system at a lower price compared to offers we had from other solar companies. The installers arrived on time, were very friendly and answered any questions we had. My system was installed in one day and looks great. I would highly recommend this company to anyone looking for a solar system for their house.
Eric provided exactly what we were looking for when we began looking into adding solar energy to our home. Others were very pushy, wanting immediate responses while providing confusing and mostly untrue data. Eric presented elevation solars product very professionally, stating easily understood facts backed by evidence. He did not push his product on us but helped us understand the benefits and costs. I really appreciated his honesty and would highly recommend him to anyone.
My wife and I just signed up to have Elevation Solar install a solar system on our new home. Eric Kuster, our sales rep, has been an honest breath of fresh air to work with. He has done a great job answering our questions and working to get us the best system with the best components for the best price. Elevation builds there systems around demand pricing, which is a great approach, however in our case we decided we did not want some of the details that goes along with that. Eric did not hesitate to provide us with the proposal that we desired for the best price we could find. This is just the beginning and we are excited for what's to come. Great job Elevation on your sales approach and great job on your hiring of Eric.
I met with Erik Kuster and I have to say I was surprised how clean and professional he was. Erick took his time to completely explain how the entire system works, the ups and downs, was very honest and polite.
Ariel was my rep. for my solar, and I couldn't be any happier. Very thorough and explained everything. I highly recommend them for whoever is looking into getting solar for their home.
Very smooth process thus far. Eric came on the day arranged on time and did a wonderful job despite not having a charged up computer and wonky foot (injured while going above and beyond with customer service). Even without his computer he came very close to what the numbers ended up being after he had a chance to complete the spreadsheet at home. I was approved that day and it went pretty swiftly. Excited to have the panels installed and start being more efficient with my energy!
We're so excited you made the switch to solar! Eric always goes above and beyond for his customers so it's no surprised you experienced nothing short of fantastic.
The process was very thorough and informative, very detailed breakdown of the process and associated cost.
Thank you for your review, we truly appreciate the feedback. Our energy consultants work hard on giving the best presentation possible so it's great to hear the positive feedback.
We decided to look into solar options. One of the companies that contacted us was Elevation Solar. At this stage we were only interested in finding out costs, types of panels, warranties, etc. We were asked to provide the last 12 months of our electric bills. We were scheduled for a home visit with Ariel Ortiz. Because of a conflict, Ariel had called us the day before our visit requesting a phone consultation as opposed to a home visit. This was fine with us. Ariel called us the next day at the appointed time. Prior to his call, Ariel had emailed us a project proposal with a lot of helpful information. He was very thorough going over our options and explaining the different types of panels, how solar worked, pricing, financing, discounts, the federal government and state discounts, etc. At no time did he ask us to make a decision or pressure us into buying or committing to anything. We were very pleased with his presentation and explanations of everything. He gave us his cell phone number so we could text him with any further questions and scheduled another phone conference the following day. I had text him earlier in the day with some questions and he responded immediately. After much discussion, we signed with Elevation Solar. Ariel sent us documents to review and sign to start the process. In reviewing the documents, we had a few more questions. We text him and he immediately responded. We can't say enough about the professionalism he extended to us.
Professional and no pressure, just like we like to hear. We know that solar is a commitment so we never want to pressure anyone into getting something they're not ready for. Our proposals and systems are built to help you save. Thank you for choosing Elevation!
I have been recently worked with Ari, I contacted him after seeing he was a preferred SRP installer. So far it has been a great experience. Next steps have been scheduled, so lets see how that goes. I will not give stars on quality until I see the finished project.
Thanks for your review and for choosing Elevation, Arthur! We're glad that Ari gave such a stellar presentation and that your system is up and running. We can't wait to hear about your solar savings!
Had a great presentation with Elevation Solar. Met with Doug. He answered all my questions. Looking forward to my new solar system.
Doug and all of our energy consultants work hard on their presentations. Solar isn't a one-size-fits-all purchase so we make sure we do our research before we get to your home. Thank you for your 5 stars!
I was referred to Elevation Solar from a friend that had very positive remarks about them. My Sales Consultant, Andrew Garcia, was very professional from start to finish. He took his time to thoroughly explain any and all questions I had. He quickly responded to text or e-mails as well. He ensured I was receiving the best overall option and best price for my budget! I strongly recommended him to friends and family also interested in going solar.
Thanks Joel, we appreciate our customers and want to make sure we never pressure them into making a decision that isn't right for you. We are glad to hear it shows!
Ari Ortiz is a excellent consultant from Elevation who professionally provided me a very detail information of Solar that made me believe that Solar is a better choice to help environment, lower electrical bill. Good job Ari.
We very much appreciate you! Thank you for taking the time to review us. Glad to hear that Ari took such great care of you.
Eric Kuster has an easy going and likeable manner to him. We are novices when it comes to solar systems, and had to start the process from scratch. We had appointments with three solar companies prior to Eric's visit, and I can tell you that the claims, and the prices were widely varied. Eric spent two long visits with us and straightened the process out. He is an outstanding representative for your company. Ed Brodie Judge(Ret.)
We are very lucky to have Eric on our team. We know that he always goes above and beyond for all of his customers. Thank you for your review and for choosing us!
Adam has been the pillar of good service. We are exciting about starting our new project
Thank you so much for the review. We are so happy to hear that Adam took such great care of you!
My family and I just made the move to Arizona within the past few months. Our energy bill was a lot higher than what we were used to living in other states. Switching to solar was a great opportunity for us to save some money and utilize a clean energy source. Elevation Solar provided an awesome breakdown of their products and services that made it easy to understand what they could do for us. Based on the system that will be installed in the coming weeks, my energy bill will be reduced by half! Looking forward to making the switch and encourage others to explore their options as well.
Solar is great choice to combat the hot Arizona summers. We want to make the switch as simple and pressure free as possible. Thank you for leaving this awesome review!
Chose Elevation Solar over Sun Run because of the Panasonic panels and the labor and shipping warranty offered exclusively for Elevation through the manufacturer. Dru was informative and attentive throughout the whole consultation.
Thanks for leaving us such a great review, Kolt. I know that you didn't end up moving forward at this time but as soon as you're ready to make the switch, we're ready for you.
Doug from Elevation Solar was and excellent consultant. Provided me the answers to all my questions. Doug is always available when I call. I enjoy doing business with Doug and Elevation Solar.
We think that you're an excellent customer! We're lucky to have Doug on our team as he is always willing to go the extra step. Thank you for leaving such a positive review.
I have known Doug for a while and was surprised to find that he was working for a solar company, as I have been contemplating solar for years. The cost is much lower than I ever thought it would be, and wish I had done this years ago.
A lot of people see the high total cost and don't believe that they can afford solar. We custom build all of our systems to make sure that your monthly bill post solar is lower than you were paying before. Thank you so much for choosing Elevation and for leaving such an awesome review!
Doug was very professional and gave me all the information that I asked for.....
That's what we like to hear! We know that solar can be confusing at time so all of our energy consultants work hard to stay educated. Thank you for leaving a review!
So blessed to have an appointnent on Sunday, as that is my only day off. They explained how solar works and showed a professional proposal outlining what we could expect to save. He then emailed it to me! The price was less than my current electric bill and I am generating more than I need, because of the spa that is being installed. Love my LG system.
We're more than happy to work around your schedule. We know that our customers are busy so we want to make sure that we can accommodate all schedules. Thanks for sharing your experience!
Doug and Brigitte of Elevation Solar answered our questions knowledgeably and directly. When we posed questions that they did not have an immediate answer for, Doug took the time to research the subject on the internet, while the staff at Elevation Solar prepared the quotes for the system in which we were interested. After we “built” the system, Doug helped us fill out the necessary online paperwork to start the process of purchasing, financing, and getting the required approvals from the electric company and the city. We are looking forward to the installation of the solar system!
Thank you so much for this awesome review, Cassie! It's our goal to make the switch so solar as easy as possible so it's great to hear that Doug and Brigitte were so helpful. Thanks for choosing Elevation!
I highly recommend Jordan and Elevation Solar. After checking with several solar companies, we decided to go with Elevation due to the professionalism of Nathan and Jordan. Jordan took the time to sit down with us and explain all the benefits of going solar in a way that made it easy to understand for us and helped us see how much money would would be saving in the long run. Very pleasant experience with no high pressure sales tactics.
Thank you, we really appreciate the recommendation! We're passionate about solar and happy to share the benefits with our customers.
We worked with Jordan on getting a proposal for solar on our house. Jordan was very knowledgeable not only on their products but other systems available. He also very knowledgeable on SRP electrical rate plans both advantages and disadvantages. We felt comfortable with the presentation and thoroughness of information. Follow through was no pressure.
We're lucky to have Jordan on our team! SRP works a little differently than other utility companies and our energy consultants work hard to keep up to date with all of their changes and rates. We're glad that you experienced a sales presentation the right way - educational, not pressure based.
We were referred to Elevation Solar after meeting with a competing solar company. The Sales Representative was able to answer our questions more thoroughly and more clearly than the first company. We also sat down and compared the true cost of the unit vs the competing company and found Elevation Solar was not only more thorough but also offered a better price. We are excited to proceed with our solar installation.
Our energy consultants work hard to stay up to date on everything solar. We never want to pressure anyone into making the switch. We want the process to be as hassle free as possible. Thank you for taking the time to share your experience.
I never thought I could get solar for such an affordable price! The team at elevation was able to tell me exactly what my home needed to be modern and energy efficient. This is one update that will not change with fads that come and go. Thanks!
We truly believe that solar is a lifetime appliance so it's awesome that you feel the same way. We want solar to be affordable for everyone so we custom build all our systems to match every customers specific needs.
Elevation Solar was awesome! They were super fast in working with SRP and the city to get all of the approvals done. The installation crew was super knowledgeable and walked me through what they were doing and how the layout would be. They were professional and cleaned up everything after themselves. They ran into some complications on our type of roof but that didn’t stop them. They finished everything the same day. I am now producing more than expected and saving money!
We think you're pretty awesome too! Thank you so much for sharing your experience throughout the entire process. We try our best to do all the heavy lifting and let you reap the benefits of solar.
If you are looking to buy solar for your home, do yourself a favor and use Elevation Solar. I just recently sold a home with a system I was very happy with and already have the process started to put solar on my new home. I always said I would work with them again and I am doing exactly that.
Thanks, Samantha, we really appreciate the recommendation! We can't thank you enough for choosing Elevation not only for your first home, but your second as well.
I have just signed the contract. I feel that Dru Benn made an excellent presentation. Pricing seemed honest and strait forward from the first and was lower than the competition. He explained everything to my satisfaction. I am looking forward to the instillation of the panels and will review that later.
Hi, Tim, thank you again for sharing your experience. You absolutely made the right choice going with the Panasonic panels. We're so excited you made the switch to solar!
Based on your roof and actual offers in your area
Elevation Solar is a solar & electrical contractor that specializes in premium home energy services. We provide customized solar solutions by offering a wide range of finance options to meet any budget.
Here are a few highlights:
- We have completed over 8,000 solar installations
- We were ranked as the 2020 15th largest installer in the unites states with our primary service as a residential installer and the primary market as residential: https://www.solarpowerworldonline.com/2020-top-solar-contractors/
Our excellent reviews (4.6+ on over 2,500+ online reviews) come from our commitment to understanding the customer experience. Each of our customers is provided a project manager and customer care specialist for the duration of their solar project.
We are committed to the highest class equipment and installation practices. Solar truly is a "lifetime appliance" and we are dedicated to ensuring that your warranties & product quality reflect that.