SunUp America

I am writing to register a complaint and seek redress against SunUp America solar company. I list all information here in order to expose the people involved. ----- SunUp America 3321 E Atlanta Ave, Phoeniz, AZ 85040 844-786-8729 www.sunupamerica.com customerservice@sunupamerica.com Electrical Contractor No: ROC 325273, ROC 325608 Owners / managers: Fred Richie Alex Elder Justin Sabillon Stephan Roblez ----- They appear to be out of business now, and good riddance. I see from some complaints that I am lucky to have a functioning system, installed in the first half of 2022. I have only recently, in 2026, become aware of a number of deficiencies and discrepancies from the plans, detailed below. ----- In early 2023, after about 6 months of solar production, I realized my system was not producing as much as I expected. I exchanged a few messages and a call with SunUp management, during which they tried to gaslight me into thinking that projected annual production of 12,481 kWh was normal and expected, after I had paid $34,390 for a system advertised to produce 14,390 kWh per year. Then the line went cold. After a few months I lost the will to pursue a ghost. ----- It was not until this year that, as mentioned, I discovered the physical reasons why the system under performs. In short, they did not install what was quoted or called out on the approved building plans. The specified equipment would have cost SunUp perhaps an additional $500 to $800 at the time. The total cost to correct discrepancies now for equipment only, not including tax, shipping or labor, is $5038. ---------- ***** DISCREPANCIES FROM PLANS: ----- Microinverter model and output: Plans call for Enphase IQ7PLUS-72-2-US, which have an output of 290W and 1.21A. Installed are IQ7-60-2-US with an output of 240W and 1.0A. The IQ7 line is no longer made, replaced by the IQ8. The IQ8+ would be the direct replacement to match the plans. They sell for $176 each at SanTan Solar; *22 panels = $3,872 replacement cost. ----- System output: As a direct result of the smaller microinverters, the system output on the plans is 6.38 kW AC, but in reality is 5.28 kW AC. This is a 17% reduction in output from the plans and what I paid for. ----- Wire gauge: Long stretch of ~160’ from the garage to the meter H-frame is 6 AWG on the plan, but 8 AWG was installed. I remember a conversation with my salesman where he said there would be an upcharge because the designer upsized to 6 AWG due to the length and resultant voltage drop. A 500’ roll of 6 AWG wire is currently listed for $663 at Home Depot. ----- Roof attachments: L-feet and flashing are not quality Unirac Flashkit Pro or QB2 mounts as called out on the plan. They appear much cheaper, especially the flashing which looks to be cut from a roll of thin aluminum flexible flashing. Some of the lag bolts are not tightened down all the way with visible gaps under the bolt heads, allowing the L-feet room to wiggle. This gives me little confidence they aren’t leaking water. The Unirac Flashkit Pro is selling for $17.95 each at US Solar Supplier. Multiply by 28 L-feet in my installation totals $502.60. ----- Rails and clamps: Appears to be the K2 racking system as specified. However, I found several loose attachment bolts. Two were the clamps on the outer edge of an end panel, and I could easily lift that side of the panel off the rails. How that panel has not blown loose in the wind, I do not know. Several attach the rails to the L-feet, allowing the rail to sag to the bottom of the adjustment slot in these locations. One was accessible so I set the adjustment and tightened it, some are in the middle and I cannot access them. I compared the loose bolts to others which had been tightened extremely tight, which leads me to believe the loose ones were simply never tightened at all. This is not an equipment discrepancy, but rather a workmanship issue. ----- Total cost to correct discrepancies, not including tax, shipping or labor: $5038

I now pay more per month than I did before solar!! What a JOKE. Had issues with the system and they sent a young kid that didn’t have a clue on how to open the inverter damaging the wire connector. Call countless times with NO reply. Now they’re out of business so I guess the JOKE is on me. Anyone interested in a solar system?? Dean Fort Mohave, AZ 86426

I signed up with them for a free estimate. they came to my house and sold me on their service. it has been nothing but a headache since then. they were ready to install right before Christmas but I was leaving for vacation and had a hard time getting them to wait till I returned in January. finally I got it scheduled for January. they came they started the install what was take one day to do they took 3 days to do tieing up my busy scheduled and forcing me to cancle things. then came inspection. each time the inspector came we failed the inspector came 4 times. each time we failed it would take at least 2 weeks if not more to get someone out to fix the problem. when we finally did pass Inspection they still had work to be done. mainly because after we started the project we decided to get a battery too. so here it had been over 3 months we finally passed an inspection and our battery was now in. so again they had to come out and set up our battery and hook everything up. so when they got here 4 months after the start of everything with 3 failures of inspection and one passed inspection they tell us they have to redo everything nothing was wired to plan. here came another 3 days of work just to tear everything out and put everything back in a different order. they had finally finished so we thought. here we were now at 4 1/2 months into the project and all we had left to do was have our vents sealed and someone to come to our house and show us how to use the app to track our solar. one snag they downsized one us so out of 10 different phone numbers I only had one phone number that worked. to which no matter how many times I called during the whole process no one ever answered and I was lucky if they bothered calling back. we now sit at 6 months since we started and we are still not finished. no one ever answers the phone No one ever calls me back. they make the appointment times then wait till the day before the appointment to call and tell me they are coming leaving me to clear my schedule to be available for them and one 4 occasions they were no calls no shows and I was left chasing them down to find out what happened. I have been the one in contact with them. I have been the one to call to find out if they are going to do their job. I have been the one. they have reached out to me maybe 10 times out of the 50 times I have called them and left a message. I have given them ample time to finish this project and I have given them ample time to return my phone calls. I have had to do everything and that's just not right and diffently not the way a big company should treat a customer. I don't know what their problem is but it's crap. I shouldn't have to clear my schedule and make myself availed to be stood up, ignored and brushed off. here I am paying good money for crappy service. I have no way to contact a live person with sunup America and sunup America doesn't return phone calls. I'm at the point where I'm ready to tell them to come get their equipment off my house and go with someone else. something that should have been done in no more then 3 months has taken 6 months and still is not don't not complete and I'm paying for a job that's not done.

I am extremely frustrated with the lack of professionalism and follow-up from SunUp America. I signed a loan contract on 10/24/23 & within a couple of weeks 29 panels were installed. Around 2/27/24 a company technician told me that there was something wrong with the Tesla inverter – water from the roof was running into the pipe and then into the Tesla inverter box, and that this issue would need to be resolved. The company would request a new work order to get me back on the schedule. The next communication was that a technician would be to my home on 4/1/24 – again a no show! On 2/15/24, I received TEP approval, but still nothing but unfulfilled promises from the company! In the meantime, I continue to make loan payments as well as paying my monthly TEP bill. I received an advocacy check for 1 month but nothing since. The Project Manager at the time, Anastasia continued to claim that she was in touch with accounting and that I could expect more checks for February and March – still nothing! In my frustration I left a VM for the General Manager of SunUp America in March detailing the situation and asking for his help to resolve it – and once again NOTHING!! This lack of attention is unacceptable and I am awaiting a quick resolution from SunUp America Solar or I will be filing complaints with the Arizona Registrar of Contractors, the Better Business Bureau and the Arizona Attorney General’s office! I rue the day I ever considered doing business with this company – buyer beware! Saboor Hemat Tucson, AZ

Sun Up installed my system two years ago. When it quit working I called them and was told that they would contact me. After three days of calling them and leaving messages. I decided to call other companies. Two got back to me within one day and had Technicians out the next day. One ( Solar Fix ) said I needed to replace some non working parts and would get back to me. The other ( Green Muscle ) simply updated the software in my control box and had me up and running in two hours. Don't bother calling Sun Up. You are on your own. They do not support the systems that they install.

I cannot reach anyone at sunup after multiple attempts. All calls go unanswered (10 calls in the last two weeks) and I have an issue that needs to be resolved. Do not contract with them