Energy Service Partners

SCAM! @joinesp1 I’m going to own you b4 I pay off this solar scam. 1392/12 = 1,158.5 (production I was GUARANTEED) 716.22 x 12 = 8,594.64 (my monthly avg usage accord to ) $120 avg smud + #285(solar) = $405/mo.

My solar project started in March 2022. I was told my project would be completed by Sep 2022. It is now almost November 2023, 19 months later, and I am still waiting for ESP to finish the project and fix basic mistakes. Throughout the process I experienced the following: - Two project coordinators left and/or were fired - Every single representative I worked with was unresponsive - Deadlines and promised updates were consistently missed - Scheduled work was cancelled without notice or explanation - Applications and permits were filed with basic errors, if at all. - Sloppy work leading to more delays - ESP consistently blamed SDGE and outside contractors for their own mistakes - ESP consistently failed any follow through to investigate and fix issues. I had to spend hours each month over 19 months doing their job for them. My solar was FINALLY turned on last week, only for me to discover that ESP failed to file the right paperwork for net metering aggregation. The panels are supposed to power two houses, buy currently only power one. So 19 months later and I am at least receiving some of the benefit of solar, but my project is still incomplete. But at every single step of the process ESP managed to screw up. They were sloppy, unresponsive, consistently blamed SDGE and outside contractors for their own failures. I had to be my own staunch advocate to get ANYONE at this company to take any action at all. Do not make the same mistake I did, look elsewhere for your solar project

Said it's my fault because I did not check on them. Pay 38 k. Now they said I need to pay 600 dollars for a new part......terrible company

We had a solar system outsourced to be installed by ESP in February 2020. Our system was an operational SolarEdge EV Inverter, meaning our inverter has built-in EV charging capabilities. This was working fine until about 8 months ago, when it suddenly stopped being able to charge our cars. Luckily, our cars are plug-in hybrids, so we don't have to rely on electricity only. If that was the case, we'd be out of luck. ESP has absolutely terrible customer service, and has not responded to any of my support tickets via email, call, or live chat. I contacted SolarEdge support, and was told that they would need to troubleshoot my system in conjunction with ESP support, as they are our register installer. Since January, I have attempted to talk to ESP to get support and could not get anyone to respond to us. If you are hoping that you'd be able to get support, then ESP is not the company for you. They are more than happy to sell you whatever you want, install it, collect your money, and then leave you out to dry. Any post-sale customer support is non-existent. They are not a customer-first business. All the talk about a 25-year warranty is useless at this point if ESP refuses to support it. So they'll happily sell you a warranty but refuse to support it. Take that as you will. I've never dealt with such poor customer support for a product. I've gotten better customer support for $30 items on Amazon... imagine paying $20k+ for a product to get zero customer support!

Muy buena experiencia!

ESP installed panels on my roof a couple years ago. We had a couple leaks and they came out with their "Ace" crew to fix, and things were OK, or so we thought. When it really rained this past winter, during the heavy downpours we received a few times, the water just poured in. Turns out they replaced a roof vent with a wall vent that allowed water to run inside the attic when the rain reached a certain intensity and built up just a little bit. It has now been 5 months since they promised to remove and replace the drywall. Also, the roof has yet to be permanently repaired as they just 'band aided' it originally. They have requested I get a contractor to remove and replace the drywall, yet they are balking at paying the bill to do this work! Wilson Hernandez in the warranty department has proven to be of no help.