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Energy Service Partners - Profile & Reviews

By providing unbeatable customer service, cycle times, and craftsmanship, we protect your business’ reputation and make sure you’ll be thriving for years to come. We handle everything from initial design and engineering to city inspections and installation.

We create an incredible experience that gives your customers every reason to recommend you to their community. Get in touch with us for installations in Nevada and California.

2 reviews

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  • "Unprofessional service with no guarantee"

    Reviewed Oct 17, 2020
    "Unprofessional service with no guarantee"

    Reviewed Oct 17, 2020

    My opinion of the service I've received so far.

    ESP has failed the Sunrun Solar company.

    Unprofessional service with no guarantee!!!!
    Sunrun solar sold me a system back in June 2020. A third party contractor from Energy Service Partners came out to install 28th July 2020. The two contractors arrived late complaining there company should have put them up in a hotel. They had to access the electrical panel to add the system. They had to move the switches to different locations in the panel in order for the solar to be added. They did not shut the system down 100% they just started moving switches to different locations. Lights and fans and tv was flicking on and off while this happened. The contractors were running from the front to the back of the roof with the solar panels 35 of them. Not sure if the roof will leak were they were running on it till winter. They urinated in my back yard several times. (Very un-professional) My wife saw it and so did I. When I asked about the electrical set up they had little to no information to share. I felt in the dark. They damaged a chimney bending it so there solar panel would fit not sure if it will leak till winter. They also put white putty all over it and it looked perfect before. I actually painted it last year and now it looks terrible. They did not ask me if it was ok to damage the chimney for the solar panel to fit. All day they were complaining about their company not putting them up in a hotel the night before and complaining they were tired over and over again. We noticed right before they were done the water was off. My well pump surged and went out during the moving of the switches. They called there office and the person they spoke to said to have the pump fixed and they would pay for it if it was determined it was there fault. So I did and the pump company came out and fixed and determined it was there fault. They said this would not have happened if the project never happened and moving the circuits could have caused the surge. Service was very un-professional and rushed and the contractors seemed to have very little information when asked any questions. I sent Sunrun and Energy Service Partners a copy of the bill with a letter from the pump company. I got a call back today 10/16/2020 stating they won’t pay for the pump repair as they don’t feel it’s their fault. This is something that would not have happened if they never started. The solar system is still not up and working and we are in our 5th month. Very unsatisfied with the service would not recommend to anyone furthermore I would out right say don’t do it!!! Sunrun rep. is alright Energy Service Partners un-satisfactory and un-professional. Also at looking at other reviews this seems to happen over and over again!!
    Tom Botell

  • "RUN AWAY! DO NOT USE ESP UNLESS YOU HAVE MONEY AND TIME TO BURN"

    Reviewed Oct 12, 2020
    "RUN AWAY! DO NOT USE ESP UNLESS YOU HAVE MONEY AND TIME TO BURN"

    Reviewed Oct 12, 2020

    BUYER BEWARE. DO NOT USE THIS ENERGY SERVICE PARTNERS (ESP) UNLESS YOU HAVE MONEY AND TIME TO BURN AND ARE A GLUTTON FOR PUNISHMENT. You may eventually get a working product but you will go through a LONG, HELLISH PROCESS to get there. We signed our contract in October 2019, paid in full in February and are not 100% complete in October 2020, and that is with persistent follow ups.

    Definitely STEER CLEAR IF YOU LIVE IN NORTHERN CALIFORNIA because they do not have expert staff up here. You will have to wait an extra long time for technical service.

    If you do use this company, MAKE SURE YOUR CONTRACT SAYS THAT THEY WILL PROVIDE DOCUMENTED PROOF OF EVERY COMPONENT FOR A FULLY OPERATIONAL INSTALLATION BEFORE YOU PAY. We naively trusted them and it turned out that their "install" was far from fully functioning, both on the solar panels and battery backup. You can not trust anything they say but need to get digital readouts that show that all panels fully power up and that there are accurate production/consumption readings in the monitoring portal. If you get a battery, also get proof that it charges, discharges, and that all outlets you designate for emergency battery power are working when the power is shut off. IF YOU TAKE THEIR WORD FOR ANY OF THIS WITHOUT PROOF YOU WILL BE SORRY.

    AVOID GETTING A BATTERY BACKUP FROM THIS COMPANY for your solar array. They lack battery installation and troubleshooting experience, and they will blame the battery like there is no tomorrow if you have problems with your system. One of their more "expert" staff didn't even know you could get a battery readout on the inverter display. And ESP executive management and their lawyer also said the battery was the problem, even though we had to work through many solar failures to even be able to find out there were battery issues. The same manager at one point also said said there was "just a monitoring issue" and I had to take the time to take screenshots and show him that the system was not functioning properly (yes, you will have to do their work).

    TERRIBLE COMMUNICATION, BAD CUSTOMER SERVICE AND UNPROFESSIONAL ONSITE WORK. First, they failed to put the battery on the permit application which delayed our project from the start. We had to follow up every step of the way because they often do not reply to voicemails or emails, and even when they do they often will not follow through. I was also flat out lied to by the warranty rep that said our battery was working when I had proof it was not. Numerous times service staff came out unprepared, either without proper support staff, equipment or both to fully fix the problems. Twice they left while the system was still rebooting, leaving us to have to review the system and provide evidence that things still were not working. I am only telling you a small fraction of our saga here.

    Almost exactly a year since signing the contract, ESP has yet to get our battery connected to the all of the requested outlets for emergency power. Even their lawyer forgot to follow up on this as promised. We have been waiting a whole month for a response to this issue.

    The only "saving grace" at ESP is a gentleman named Rudy. Unfortunately they are overly reliant on this one man and he does not live in NorCal. They need to clone him many times over!

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Established by experts with more than 25 years of experience, we’re proud to be the loyal ally your sales organization needs. We used the word “Partners” in our name because we’re committed to doing our part and making your business successful. Always aware of the importance of the customer experience and quality installation, we cover every step and make sure your customers are pleased.

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Established

2015

Energy Service Partners Headquarters

970 W 190th St #370
Torrance, California
90502 United States

Workmanship Warranty

25 years

States served by Energy Service Partners

  • California CA ,
  • Nevada NV