New England Clean Energy - Profile & Reviews

It isn't often that a contractor performs up to commitments and expectations. New England Clean Energy however, did just that. The schedule was met (actually a bit early), the work was performed efficiently and professionally, and the performance of the system was/is as estimated. All in all, we were/are completely satisfied. As an aside, our selection of New England Clean Energy was largely driven by our neighbors recommendations.

Each person I worked with was knowledgeable and responded to me in a reasonable amount of time. All costs were upfront and explained. This is not a fast process, but I had a timeline that was followed and any issues that did come up were taken care of promptly and courteously. I highly recommend them. If you are looking to have panels take advantage of summer sun, start the process in the winter if possible. It takes time to install, get permits, and turn on.

I began my process with New England Clean energy in July of 2020, and was finally approved for electrical use in Feb 2021.

The team came in October to do the initial install, which was done without measuring the roof, and could have fit an additional solar panel.

After installation we had national grid come and look at the install in November, and the way they connected the meter was wrong. After changing the way the meter was connected national grid came out again to look and there was another problem with the way they had installed the meter again in December. Then in January when national grid came again to review they had incorrectly labeled the meters. They tried to then relabel them and send a review which failed, and needed to send someone out again. Finally in Feb I was fully approved.

During the struggle with National Grid New England Clean Energy didn't seem knowledgeable about the issues that were going on and what was causing National Grid not to approve this install.

Between the stickers mishap I turned on and the meter to track how much usage I was losing due New England Clean Energy mistakes. I calculated it at 150ish dollars and asked New England Clean Energy to pay me that sum. They agreed to pay that sum, but it's now been two months and they've stopped all communications with me.

I wouldn't hire them again nor does it appear they know how to correctly perform an install in RI.