New England Clean Energy - Profile & Reviews

I began my process with New England Clean energy in July of 2020, and was finally approved for electrical use in Feb 2021.

The team came in October to do the initial install, which was done without measuring the roof, and could have fit an additional solar panel.

After installation we had national grid come and look at the install in November, and the way they connected the meter was wrong. After changing the way the meter was connected national grid came out again to look and there was another problem with the way they had installed the meter again in December. Then in January when national grid came again to review they had incorrectly labeled the meters. They tried to then relabel them and send a review which failed, and needed to send someone out again. Finally in Feb I was fully approved.

During the struggle with National Grid New England Clean Energy didn't seem knowledgeable about the issues that were going on and what was causing National Grid not to approve this install.

Between the stickers mishap I turned on and the meter to track how much usage I was losing due New England Clean Energy mistakes. I calculated it at 150ish dollars and asked New England Clean Energy to pay me that sum. They agreed to pay that sum, but it's now been two months and they've stopped all communications with me.

I wouldn't hire them again nor does it appear they know how to correctly perform an install in RI.

The process started with a great estimate in July. It took two months to get the panel installation scheduled. The installation took two days. The power was shut off by the contractors after the first day and wasn't turned back on as they should have (and we didn't know if it was safe to turn it back on). Then we waited...

A building inspection was supposed to happen in November but some engineering documents were missing. There seemed to be a lack of promptness to get the process moving. The electrical inspection did not happen until late January. Turns out another time was needed to install the wi-fi communicator properly through the proper electrical box. There was another hold up with their engineering partner provide proper documents for the building inspection (which was supposed to take place early November). It took several weeks to get the final document from the city and I had to reach out to the city myself; I would I have expected them to handle it without me having to support. Then, the utility said the signage on the system was not adequate, so they had to order new signage and install them, which delayed the process.

The contract we signed with them said the work would be done in 6 months and it wasn't. It took about 9 months. The COVID-19 situation probably extended the work but that was already 2 months after they promised to get the work done.

With that said, I'm not sure if this was a one-off thing for this company but I wanted to share my experience. I plan to update this if any future work is required.

I do not post reviews for any product or service until there is sufficient evidence that the purchase will or will not meet expectations.

That said, i would definitely give high marks and recommendations for the sales and installation team that put a 12.5 kWh system on my roof. The sales presentation was about education not pressure to buy. Information was in terms that my wife and I readily understood. With an all electric home, sizing the system correctly and aesthetically was important to our goal of achieving green, cost effective energy. Our sales rep Todd, was responsive to our questions and inquiries and reassured us whenevever we had concerns. Timeframe from sale to complete installation was right on and NECE representatives were competent and communicative throughout the process. Our system went active on 3/15/19 and has worked flawlessly. An important point to keep in mind is that NECE also conducted follow up contacts. This was not a one and done sale and "see you later" relationship.

New England Clean Energy has been one of the most professional sale and service companies that has worked on my home. I would recommend them to my family and friends as well. As a cautionary note and like any product purchase, cost and quality go hand in hand. Solar systems are no different.