New England Clean Energy

We bought our system from New England Clean Energy partly because they are well-rated. But the tipping point was seeing them mentioned in YouTube videos where a number of homeowners talking about the general topic of solar say '...oh and by the way, we are really happy with New England Clean Energy.' Our own experience has been equally outstanding. Our system is located in Ashland, MA -- 10kV AC with a max DC output of ~7.2kV -- 24 panels with individual inverters. We own the system and expect a dollar break-even of ~8 years (tax incentives help a lot). Where the system will likely last 25 years ...that's a lot of free electricity. There are many small steps to this process, and the company told us (accurately) that this would be a lengthy project. Installation of electric boxes, conduits, and meters takes a few hours. Installing the panels is a day or two. The rest is paperwork, permitting, inspections, and startup permissions -- and also for us, having our roof redone ahead of time and trees removed -- both long planned. The panels aren't particularly heavy, but it was time for a new roof, and adding solar was the impetus. The inverters and control electronics are made by Enphase (panels by an equally reputable manufacturer). Enphase provides a web service where we can monitor the performance of the system including each individual panel. We've had the system running since October -- around four months. Enough to see it making as much power as we expected. We have net metering, which means that if we make more power than we use, we produce an Eversouce credit balance which helps to cover a month when we might make less than we use. Credits are applied (or used) once a month when Eversource reads our meter and generates a billing statement (daily fluctuations don't matter). To keep us from electrocuting line workers, the inverters shut down during a grid power failure -- that's how every net-metered system works. We had one installation hiccup -- our house turned out to be a bit smaller than originally measured and the system that showed up on the truck was not going to fit. We had two choices -- leave two panels out or mount them on a less efficient surface. In the end, we wound up moving the two orphan panels to a 'summertime' position (when we use the most power) and the hiccup made no material difference. All the same, the company reached out to us and sent a meaningful discount for the momentary anxiety. Very Professional! New England Clean Energy walked us through the installation of a reliable system that is doing the job, and we found them very communicative and helpful every step of the way. I strongly recommend this company.

We had an excellent experience with New England Clean Energy through the sales and proposal phase to installation and overall project management. Their team responded to questions quickly and provided everything we needed at each phase of the project. There was a change in equipment at one point but they were able offer a comparable option that kept the project moving. We were also happy as they took care of everything for the RI REF program for our rooftop panels. Very highly recommend New England Clean Energy!

My system went in in 2019, on their website see the white cape with panels on the garage in Bolton. I know a quality install when I see one, and theirs was top notch. I also appreciated the friendly and knowledgeable installers and staff, and how quickly they got back to me on questions. I only had one issue, the inverter failed (not their fault), and it was quickly replaced under warranty. In 2022 my system provided 83% of my energy needs, and with my SMART incentive I actually made almost $400! I highly recommend this installer.

Wanted to let you know how pleased I am with the installation team that has been at our home this past week. They were professional, competent and a delight to be around. While they worked very hard they always had time to answer my questions on the system. They did a tremendous job in neatly adding on the various components – combiner, shut-offs, conduit, etc. in ways that minimized the impact on the spacing and the visibility. They picked up every day and left things clean and back together – this is very much appreciated in that I am quite a detail person. So thank you for sending your “A” team to our home – it sure makes a difference with such a significant investment.

Had all my questions answered by Todd, and smoothly moved into the phases of installing and becoming operational. The wait between inspections and "turn-on" was longer than I had hoped, but NECE had warned me of the possible delay due to local inspections and Electric Co. delays. Finally turned on and very happy with the project. Thank you Todd and NECE for providing me with a great system for my home.

I was beyond frustrated with another installer and posted a plea on my town Facebook page for a recommendation. Jess replied immediately that she could help and I have put my trust in her ever since. She has sorted through countless details of our situation, kept me informed every step of the way, and is still wrapping up a few things to help us recoup past SRECs even though the repair is complete. The technician she sent to our home, Dakota, had the same customer-focused demeanor in explaining what he was doing and persisting to solve problems. I applaud Jess and Dakota for their exceptional ability to manage complex issues and the leadership at New England Clean Energy for shaping a culture where you feel like, as a customer, you matter…no small feat today! Jess, you have us as customers for LIFE! I’ll be reaching out in a few years when we need our roof replaced and the panels removed temporarily…up for the challenge? :) My deepest, most heartfelt THANK YOU for saving my sanity and getting our issues resolved!!