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New England Clean Energy - Profile & Reviews

New England Clean Energy designs, installs and services solar electric, solar storage, and battery systems, and provides solar-related services. The company has installed more than 1,000 solar energy systems for homeowners, businesses and nonprofit organizations in New Hampshire, Rhode Island and Massachusetts (Central, MetroWest, Merrimack Valley, Southeastern and Cape Cod). Founded in 2006, New England Clean Energy has more positive reviews on SolarReviews.com than any installer in the northeast (and more than all but one company in the entire U.S.). Headquartered in Hudson, Mass., the company also has an office in Pawtucket, RI and is opening an office in New Hampshire.

5 reviews

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  • "Don't Use them if installing in RI"

    Reviewed Apr 23, 2021

    I began my process with New England Clean energy in July of 2020, and was finally approved for electrical use in Feb 2021.

    The team came in October to do the initial install, which was done without measuring the roof, and could have fit an additional solar panel.

    After installation we had national grid come and look at the install in November, and the way they connected the meter was wrong. After changing the way the meter was connected national grid came out again to look and there was another problem with the way they had installed the meter again in December. Then in January when national grid came again to review they had incorrectly labeled the meters. They tried to then relabel them and send a review which failed, and needed to send someone out again. Finally in Feb I was fully approved.

    During the struggle with National Grid New England Clean Energy didn't seem knowledgeable about the issues that were going on and what was causing National Grid not to approve this install.

    Between the stickers mishap I turned on and the meter to track how much usage I was losing due New England Clean Energy mistakes. I calculated it at 150ish dollars and asked New England Clean Energy to pay me that sum. They agreed to pay that sum, but it's now been two months and they've stopped all communications with me.

    I wouldn't hire them again nor does it appear they know how to correctly perform an install in RI.

  • "Process took 9 months"

    Reviewed Apr 27, 2020

    The process started with a great estimate in July. It took two months to get the panel installation scheduled. The installation took two days. The power was shut off by the contractors after the first day and wasn't turned back on as they should have (and we didn't know if it was safe to turn it back on). Then we waited...

    A building inspection was supposed to happen in November but some engineering documents were missing. There seemed to be a lack of promptness to get the process moving. The electrical inspection did not happen until late January. Turns out another time was needed to install the wi-fi communicator properly through the proper electrical box. There was another hold up with their engineering partner provide proper documents for the building inspection (which was supposed to take place early November). It took several weeks to get the final document from the city and I had to reach out to the city myself; I would I have expected them to handle it without me having to support. Then, the utility said the signage on the system was not adequate, so they had to order new signage and install them, which delayed the process.

    The contract we signed with them said the work would be done in 6 months and it wasn't. It took about 9 months. The COVID-19 situation probably extended the work but that was already 2 months after they promised to get the work done.

    With that said, I'm not sure if this was a one-off thing for this company but I wanted to share my experience. I plan to update this if any future work is required.

    Meredith Nash
    Supplier
    Response from New England Clean Energy
    Responded Mar 22, 2021
    Response from New England Clean Energy
    Responded Mar 22, 2021

    Thank you for leaving a review and we deeply regret the extra time this project took. To your point, yes some of it is on us, but also yes much of it was related to the town and the utility. Specifically, we do feel we did a poor job in follow through with the town inspection. It was a failure in our process that we hope has now been corrected going forward. But your project was also significantly delayed by the utility. Your home has two meters on site and this seemed to confuse the utility no end, as they kept asking us to label the meter we were not connected to as well as the one we were. And unfortunately the labels they wanted us to add really made no sense. But after a lengthy series of many back and forth calls with the utility we did ultimately reach a real person by phone to discuss the situation and the utility did proceed with the installation. We do regret it took as long as it did and truly understand and share your frustration, but also know that you will generate lots of clean green energy for decades to come. Thank you for going solar.

  • "10 months after solar install by New England Clean Energy "

    Reviewed
    "10 months after solar install by New England Clean Energy "

    Reviewed Jan 31, 2020

    I do not post reviews for any product or service until there is sufficient evidence that the purchase will or will not meet expectations.

    That said, i would definitely give high marks and recommendations for the sales and installation team that put a 12.5 kWh system on my roof. The sales presentation was about education not pressure to buy. Information was in terms that my wife and I readily understood. With an all electric home, sizing the system correctly and aesthetically was important to our goal of achieving green, cost effective energy. Our sales rep Todd, was responsive to our questions and inquiries and reassured us whenevever we had concerns. Timeframe from sale to complete installation was right on and NECE representatives were competent and communicative throughout the process. Our system went active on 3/15/19 and has worked flawlessly. An important point to keep in mind is that NECE also conducted follow up contacts. This was not a one and done sale and "see you later" relationship.

    New England Clean Energy has been one of the most professional sale and service companies that has worked on my home. I would recommend them to my family and friends as well. As a cautionary note and like any product purchase, cost and quality go hand in hand. Solar systems are no different.

    Doug Mccartney
    Supplier
    Response from New England Clean Energy
    Responded Jan 31, 2020
    Response from New England Clean Energy
    Responded Jan 31, 2020

    Thank you for the kind words. In particular, it is great to hear you appreciated our sales and overall approach to working with you. A solar system is something you'll have for a very long time so we certainly want to make sure it is right for you. Also great to hear all is working well and you are getting the production we promised. But if should anything ever go wrong we'll be here to help. Thanks again!

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The best reasons we can give for working with New England Clean Energy come straight from our customers. Read our reviews on independent site SolarReviews.com. We have more reviews than almost any other installer. Also, when you work with us, your money stays in the region and benefits the region.

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Associated financing companies

  • Sungage Financial
  • BlueWave
  • Mass Solar Loan

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Established

2006

New England Clean Energy Headquarters

577 Main Street, Suite 430
Hudson, MA
01749 US

Local Offices (1)

  • 413 Central Ave, Suite 300
    Pawtucket, RI 02861

Workmanship Warranty

20-Year Workmanship Warranty and 20-Year Roof Protection Warranty

Affiliations

SEBANE, NESEA

Certifications

NABCEP-Certified PV Installer
NABCEP-Certified Technical Sales Professional

Licenses

MA Construction Supervisor License #102855
MA Masters Electrical License #21000-A

States served by New England Clean Energy

  • Massachusetts MA ,
  • New Hampshire NH ,
  • Rhode Island RI