Universal Solar Direct

I've filed a contractor's board complaint and suggest others do the same. We had solar panels installed in 2015 on TWO houses next door to each other. My home (67 yr old senior widow) and my mother's home (87 yr old senior widow. We were told our systems would be monitored. NEVER HAPPENED. Was told we could sell energy credits -NEVER HAPPENED. Her system has only seen $15 bills for 10 months out of the last 6 years! We both had contracts for 2 Tesla batteries on each home which we were told Universal could swap for LGs "which are as good as or better than Teslas since they've been around longer" since we'd been waiting since May 2020. NOT TRUE. I signed the Addendum without them disclosing that the LGs are almost half the price of the Teslas and less KWH (9 vs 13.5) or given an explanation on how that is an even swap. (I think they may have wanted to clear out the LG batteries in their warehouse). However, since this fiasco, I WANT THE TESLAS. They installed the LG batteries in December 2020 and my system has been shut down since (9 months now) because they failed TWO City of Henderson inspections and never followed up. They've done work without permits when they added additional panels on both houses in 2018 and no permit on my mother's battery installation. They are incompetent and their work is SHODDY. They should have to take pictures of the roof before, during and after their installations. I've spent $70K for panels and batteries and I'm furious that they are not working and Universal is not responding to my numerous phone calls, emails, etc. They even forfeited my $3000 NVEnergy Incentive because they let the application terminate TWICE. I've had a couple of other solar companies come in to see if they can install Tesla batteries and I can void the Universal Solar Battery contract only to find I was probably over-sold panels and the batteries aren't installed correctly. I have 43 panels on a 1913 sq ft home. My roof is leaking UNDER the solar panels and they offered to replace broken visible tiles only. I'm having my roof replaced and pictures taken of ANY damage that is a result of the solar panel installation and intend to hold them accountable with an attorney. I have not had solar since December 2020, City of Henderson Inspector said the batteries were installed incorrectly (wiring in the walls without conduit are a fire hazard) and the inverter may be too small. The plans showed the Teslas not the LGs. They did submit new plans which were not approved in April and nothing since. I've told them I'm trying to get reverse mortgages on both houses and need the roofs replaced ASAP. NOTHING. I filled out a company complaint form in June. NOTHING. Completely fed up. I would like all their stuff removed and most or all of my money refunded so I can find a reputable company. I definitely do not want them to reinstall their panels on a new roof after trashing the old roofs on both houses. Did they gouge me, scam me, defraud me because of the non-disclosures, take advantage of a senior or are they just an incompetent terrible company preying on unsuspecting seniors and other people? Perhaps we need a class-action lawsuit???

Universal Solar told me I needed 30 panels, but my utility said that was too many for the amount of energy I was consuming so they denied the installation and approved 27 panels, so I was oversold on the system. Universal still installed the 30 panels and told me they would put a lien on my house if I didn't pay for it. My utility said they would lock me out of the system if I tried to use it. I paid $40,000 for a system that included an EV charger and a backup battery. EV charger has never worked. Now I find out the backup battery doesn't work. I was told the EV charger would charge my car in two hours, but when they got it working momentary, it said it would take as long to charge my car as the standard dryer outlet I already was using and they it gave my car an error message. They won't return calls, don't show up when promised, did sloppy work. I was told the entire installation would take one and a half days. It took them approximately 10.

This has been a ripoff from the beginning. Signed a contract and made a 1/3 deposit in September 2020 with guaranteed installation by December 31st 2020. As of today 2/22/2021 nothing has been done. They didn't even apply for the building permit until I filed a complaint with the register of contractors. They have been lying to me since day one. Whatever you do don't pay them any money upfront or you will be sorry. Facing a long and costly litigation process to recover my deposit.

Huge Scam Universal Solar ....did not tell me the truth about how it worked because if they did they knew I wouldn't buy so they lied Huge Scam Universal Solar ....they drilled holes into my roof right through my ceiling....had tar dripping through into my home...complete hack job.... they told me I would reduce my bill to $12 a month with NVEN....I keep my temp average at 78*....I'm getting a bill from NV Energy for $147 and I'm also paying for the solar system at about $200 a month...this is not what they promised....if they had been honest with me upfront I would have never bought the system....I was told by Vito the salesman that it would take a few months to build up credits but in that time they had a payment grace period so it would all even out.....oh what a lie....if I knew the truth they would have never gotten the sale and that folks is why they lie to you...now Universal solar is telling me it takes a year to build up the credits, which is actually 1and 1/2 years....I totally got scammed and now am paying double electricity bills...this will happen to you too if you do business with them...LET THE BUYER BEWARE.....very dishonest.... told me it would add value to my home and also that it would be easier to sell my home...this was a lie....i'm trying to sell my home and Real Estate agents are telling me the complete opposite....I got scammed and would like them to take back their system and refund me.....LET THE BUYER BEWARE...the company puts up their own fake reviews to overcome the real reviews....I still have an open BBB complaint against Universal Solar Direct....nothing but liars: The whole truth...they get people to write fake reviews to make up for bad reviews....Huge Scam Universal Solar ....they drilled holes into my roof right through my ceiling....had tar dripping through into my home...complete hack job.... they told me I would reduce my bill to $12 a month with NVEN....I keep my temp average at 78*....I'm getting a bill from NV Energy for $147 and I'm also paying for the solar system at about $200 a month...this is not what they promised....if they had been honest with me upfront I would have never bought the system....I was told by Vito the salesman that it would take a few months to build up credits but in that time they had a payment grace period so it would all even out.....oh what a lie....if I knew the truth they would have never gotten the sale and that folks is why they lie to you...now Universal solar is telling me it takes a year to build up the credits, which is actually 1and 1/2 years....I totally got scammed and now am paying double electricity bills...this will happen to you too if you do business with them...LET THE BUYER BEWARE I talked to Eugene at Universal Solar and he interrupted me and talked over me and claimed I was extorting them because I requested them take back their system....YOU KNOW THEY ARE A SCAM when they place the burden of their scam on you…..BUYER BEWARE UPDATE: this company is also universal solar direct...check the reviews....this company is really really bad...they are complete liars...this was never resolved...not even close...check...BBB....it says "answered"...not "resolved" ...BBB is protecting them and so is the state board of contractors...absolutely disgusting ... they lie about everything and all the people that work there lie....go with "Sol UP"

I wanted to choose a smaller company that had more of a "family business" feel, and I knew going-in that Universal was going to be a bit more expensive than many of the big name installers, but I expected they would do things correctly, and have a deeper relationship with their customers to be sure everything was settled and transparent, with a high level of service. In summary, I buy major purchases based on quality, value, and integrity - even if it costs a bit more. With all the horror stories you hear about solar installers, it is very important to me to have a personal relationship to be able to connect with the installer every step of the way if needed - and that is what I found with Universal, and they have been stellar. I would absolutely recommend Universal for your solar project. Let me start by saying that not everything went perfectly every step of the way -- there were some mis-steps by Universal in the sale and installation, as well as possibly some misunderstandings on my part as to the delivered solution. However, and this is key to me (and should be to you) -- Universal stepped up -- they owned the issue -- they were reachable, they escalated issues to leaders of the organization who really take a personal interest in the project and in the success of the customer (all the way up to the company founder). Having the ability to get the installation done correctly, with high quality products, and having a direct-line to the organization leaders who are truly committed to your success will mean that the company will be around for a long-term in case you ever need to use the 25 year warranty - I don't think many of the solar installers will be... but in my opinion, you can get the value out of your project with Universal, and know that you'll have a support team behind you every step of the way. The integrity of your solar installer should be paramount for your long-term expectations, and I found integrity in Universal -- I think you will not be disappointed.

Oh my good ,this install has been the best experience hands down. This well oiled group of professionals has been amazing. Everyone that we have dealt with from sales people to coordinators has us saying..WOW.