Universal Solar Direct - Profile & Reviews

This has been a ripoff from the beginning. Signed a contract and made a 1/3 deposit in September 2020 with guaranteed installation by December 31st 2020. As of today 2/22/2021 nothing has been done. They didn't even apply for the building permit until I filed a complaint with the register of contractors. They have been lying to me since day one. Whatever you do don't pay them any money upfront or you will be sorry. Facing a long and costly litigation process to recover my deposit.

Huge Scam Universal Solar ....did not tell me the truth about how it worked because if they did they knew I wouldn't buy so they lied
Huge Scam Universal Solar ....they drilled holes into my roof right through my ceiling....had tar dripping through into my home...complete hack job.... they told me I would reduce my bill to $12 a month with NVEN....I keep my temp average at 78*....I'm getting a bill from NV Energy for $147 and I'm also paying for the solar system at about $200 a month...this is not what they promised....if they had been honest with me upfront I would have never bought the system....I was told by Vito the salesman that it would take a few months to build up credits but in that time they had a payment grace period so it would all even out.....oh what a lie....if I knew the truth they would have never gotten the sale and that folks is why they lie to you...now Universal solar is telling me it takes a year to build up the credits, which is actually 1and 1/2 years....I totally got scammed and now am paying double electricity bills...this will happen to you too if you do business with them...LET THE BUYER BEWARE.....very dishonest.... told me it would add value to my home and also that it would be easier to sell my home...this was a lie....i'm trying to sell my home and Real Estate agents are telling me the complete opposite....I got scammed and would like them to take back their system and refund me.....LET THE BUYER BEWARE...the company puts up their own fake reviews to overcome the real reviews....I still have an open BBB complaint against Universal Solar Direct....nothing but liars: The whole truth...they get people to write fake reviews to make up for bad reviews....Huge Scam Universal Solar ....they drilled holes into my roof right through my ceiling....had tar dripping through into my home...complete hack job.... they told me I would reduce my bill to $12 a month with NVEN....I keep my temp average at 78*....I'm getting a bill from NV Energy for $147 and I'm also paying for the solar system at about $200 a month...this is not what they promised....if they had been honest with me upfront I would have never bought the system....I was told by Vito the salesman that it would take a few months to build up credits but in that time they had a payment grace period so it would all even out.....oh what a lie....if I knew the truth they would have never gotten the sale and that folks is why they lie to you...now Universal solar is telling me it takes a year to build up the credits, which is actually 1and 1/2 years....I totally got scammed and now am paying double electricity bills...this will happen to you too if you do business with them...LET THE BUYER BEWARE

I talked to Eugene at Universal Solar and he interrupted me and talked over me and claimed I was extorting them because I requested them take back their system....YOU KNOW THEY ARE A SCAM when they place the burden of their scam on you…..BUYER BEWARE

UPDATE: this company is also universal solar direct...check the reviews....this company is really really bad...they are complete liars...this was never resolved...not even close...check...BBB....it says "answered"...not "resolved" ...BBB is protecting them and so is the state board of contractors...absolutely disgusting ... they lie about everything and all the people that work there lie....go with "Sol UP"

I wanted to choose a smaller company that had more of a "family business" feel, and I knew going-in that Universal was going to be a bit more expensive than many of the big name installers, but I expected they would do things correctly, and have a deeper relationship with their customers to be sure everything was settled and transparent, with a high level of service. In summary, I buy major purchases based on quality, value, and integrity - even if it costs a bit more. With all the horror stories you hear about solar installers, it is very important to me to have a personal relationship to be able to connect with the installer every step of the way if needed - and that is what I found with Universal, and they have been stellar.

I would absolutely recommend Universal for your solar project. Let me start by saying that not everything went perfectly every step of the way -- there were some mis-steps by Universal in the sale and installation, as well as possibly some misunderstandings on my part as to the delivered solution. However, and this is key to me (and should be to you) -- Universal stepped up -- they owned the issue -- they were reachable, they escalated issues to leaders of the organization who really take a personal interest in the project and in the success of the customer (all the way up to the company founder). Having the ability to get the installation done correctly, with high quality products, and having a direct-line to the organization leaders who are truly committed to your success will mean that the company will be around for a long-term in case you ever need to use the 25 year warranty - I don't think many of the solar installers will be... but in my opinion, you can get the value out of your project with Universal, and know that you'll have a support team behind you every step of the way. The integrity of your solar installer should be paramount for your long-term expectations, and I found integrity in Universal -- I think you will not be disappointed.

Oh my good ,this install has been the best experience hands down. This well oiled group of professionals has been amazing. Everyone that we have dealt with from sales people to coordinators has us saying..WOW.

Round one: They came ringing my doorbell multiple times at about 6:45am.
After they finished and left my property, I realized the EV charger was not installed. I noticed a mess on my garage floor from installing the invertor. As I walked around my house to see the solar panels, I saw garbage, tools, and hardware on the ground. I looked in my pool and saw garbage and hardware at the bottom of my pool. I realized they didn’t apply the correct layout to the panels on my roof.

Round two: They come back to fix the mistakes they made minus all the cleaning up my wife and I did. They fixed the inverter issue, but still left drywall shavings on the ground, fixed the layout of the solar panels, but STILL did it wrong and illegally placed the panels too close to the edge of the roof, STILL left the same tools on my property and didn’t clean up.

Round three: They still haven’t painted the conduit. They still didn’t fix the broken roof tiles. The layout is still not exact to the planned layout.

Round four: They sent a roofer to my house and that roofer accomplished nothing at all. Every single broken tile I had before, I still have. And that roofer is gone and haven’t heard from them since.

Round five: I had to contact universal solar direct again about nothing being done to the roof. The roofers came and fixed the broken tiles and left. Then, once I got back home and inspected, there are still broken tiles and pieces of broken tile on my roof.

Round six: Roofers never showed, twice.

Round seven: Roofer showed up, but nothing can be done because the damaged tiles are underneath the panels. Also, after speaking to the roofer, this has been a constant issue with them on many the houses they do.

Round eight: The roofer and installers came today and fixed some of the tiles under the panels, but not all. Once I got notice from the energy company that I’m good to turn the solar panels on; I went to charge my car and I noticed the screws holding the EV charger bracket weren’t even screwed in all the way and the ones that are screwed in are not actually secured in the drywall.

Round nine: The manager was able to do whatever to give me access in the inverter app to utilize my EV charger. He also came to my place to replace the previous transmitter on the inverter with a different model.

Round ten: A got a call from a guy who was supposed to paint my conduit to match the side of my house on a Monday. He said he would get to the project and finish within 72 hours.
That never happened. And then the Monday following I got the same story.

Round eleven: The roofer and installers came back to lift up every panel and check for broken roof tiles that they failed to fix the first time. And to rearrange the tiles to the originally proposed layout that they failed to do correctly the first two times.
They pulled and replaced the DOZENS of broken tiles. They rearranged solar panels correctly.

Round 12: They secured the EV charger bracket, BUT, the bracket was scratched, the paint was chipped on the wall, it looks like they started drilling a new hole and then changed their mind, and on they didn’t clean up the shavings from the drilled holes, again. I also noticed they used unmatched tiles on my roof as replacements. All the other tiles they used previously matching, why not now?

Round thirteen: They came and fixed the breaker box issue that they sealed shut with stucco the first time they came.

Round fourteen: They had their roofer come today and change out ONLY the visible mismatched tiles. Unfortunately, they didn’t switch out the mismatched times under the solar panels, which is unacceptable. So, whenever these solar panel come off in the future, for whatever reason, I’ll have to be responsible to my HOA for replacement of the mismatched tiles. That’s unacceptable. AND after contacting the manager of Universal Solar Direct, he refused to change out and match the tiles under the solar panels.

Quick Install, great product. Very Pleased!

Everyone I dealt with was knowledgeable and very nice. Had a issue with the utility, but Universal handled it.

Universal Solar Direct was a pleasure to work with. They were professional, thorough and prompt.

One of my best decisions! From the rep to the install, everything was flawless. My HOA delayed the process a little bit, but overall I’m very happy

Quick install, informative rep. What I liked best was my rep kept in contact with me the whole process. There was a slight delay from NV energy, but overall had the system running in a month!

After getting numerous bids, I decided to go with Universal. They carry top of the line equipment and they have great financing programs. I went with the 0% interest for 9 years.

Where do I start.... We had received local quotes in Las Vegas and we were not thrilled with what was presented. From representation to pricing. They had reached out to us within 1 hour of inputting my information into their online site. He came down within a few days and reveiwed what we had and reviewed the products to be installed. We decided right there after reviewing it together with my wife to proceed. Renee in the office was extremely helpful getting us scheduled quicker than anticipated. Our install day came and the crew was beyond curtious of our property and myself. I don't have much to really say besides the job is what I believe PERFECT! My wife and I are so happy to go with this company and we recommend them 150%.

I have worked with Eugene at Universal Solar Direct for several years now. He is a breath of fresh air! So, professional, knowledgeable and helpful. Whenever we have had a question with our solar panels, I call Eugene and he sends a service technician to check our solar system right away. Andrew was our service tech this week. He was prompt, efficient and knowledgeable. Thank you, Eugene and Andrew for quickly getting the job done. Universal Solar Direct has a great service team. I recommend them highly!!!