Solar Advantage - Profile & Reviews

I had the opportunity to meet a great gentleman and a very knowledgeable service technician by the name of Anthony Cowar.
For several months my system was down and I was unable to get the original installer to make repairs. I called the manufacturer and they your number. Within a weeks time you responded to my call and all my troubles were over.
I commend you on the way you do business and Mr. Cowar represents your company with the greatest amount of professionalism and courteous service. I have 2 neighbors who have the same system and I informed them that if they ever have a problem, you are the company to call. I gave them your business card. I am a customer for life.
Sincerely,
Richard Solomon

WARNING! Buyer beware!!!!

DO NOT PUCHASE SOLAR THROUGH SOLAR ADVANTAGE!!!!

It has been an absolute nightmare working with them. We spent $33k and were promised amazing customer service. The salesman lied to us about a lot of things, and their best response was "well, he was fired." They ignored us for 6 months following the install, and when they finally came out they said half of the system shorted immediately on install and never worked. We called them every month to tell them that there was a problem with the system, and every month they told us we were wrong. That was February. It took them from July to February to fix the system. They reimbursed us $200 for the loss in power bills based on their estimate, not based on the actual power bills. They probably owed us much more.

Well, we just realized with all the rain that they caused significant damage resulting in water damage. They inappropriately used my lanai to get to the roof since they didn't bring a tall enough ladder. This pulled the lanai from the wall, allowing water to get in the wall. We now have mold. It was well hidden so it took this year to figure out. While they were up there they also put a hole in the lanai roof and glued a dog toy to it to cover it up. On the phone the owner Martin Clewis says it's possible that they did this, but then in email completely deny it. He even sent me a Bing map pic saying it's proof. Like really? We were going to let them sample the glue yesterday but they refused to sign a receipt for insurance purposes. I am now having to go through my home owners insurance and will have to pay a deductible. My house was built in 2012, no one else has been on my roof, no other work has been done.

The sales manager Jason Humphrey says his guys say they were never on my roof, and their word is proof. My husband watched the install and gave them permission to use the roof. We have a very tall house and they did not bring a tall enough ladder for a portion of the project. They had a tall enough ladder during other portions, so they sent a picture of that as proof with their Bing picture. None of this is substantial proof that they did not cause damage. There is literally no chance that anything else caused this since no one else had been up there.

They really pushed the Bing satellite picture, but that really proves nothing. It just looks white on the lanai, the lanai is dirty and has beams that you cannot see in the Bing picture. If you cannot see the dirt or the beams, you will absolutely not see a sun bleached small dog toy glued to the lanai roof.

Avoid Solar Advantage at all costs!!!!!!!

A few reviews below is my customer WMeyer. I am appalled at the information I received today. They bribed Mr. Meyer to remove his honest review. Unbelievable that this company can do subpar installations and then completely ignore them. I had to personally pay for this particular installation to be fixed because I care about customer service something they severely lack. I would never consider consulting for them again.

We chose Solar Advantage based on their reviews and the knowledge brought to the table by the project manager, John Rumball. They helped us select the right number of panels for our house while staying in the Tier 1 classification and walked us through all the required paperwork for financing and installation through the paperwork needed by Duke Energy. The process was smooth and easy with their help. They installed on time and were very helpful in understanding the operation and monitoring.

The work was done but had to move electrical wire as it was placed very poorly down the house. The Application and Compliance Form that Duke energy requests before they come out to change the meter was filled out incorrectly, causing delays. Left messages with Solar advantage but no one answers the phone. I leave messages and a day or two they get back to me. Duke Energy comes out but states Solar Advantage has to do something. I have called Solar Advantage, left messages but no call back. I would not recommend them as their communication skills are very poor. No phone receptionist. Nobody.

We had a couple of hurdles along the way (hoa, electric upgrade, backorder of particular panels) but they took care of every issue without charging me extra. The onsite installer did a great job, I recommend Diego in the Orlando, FL area.

They were slow in getting the install done, but it was done right and I am very happy. In the 10.5 months it was in operation in 2017 it produced 12,548 KWH (Near the top of the estimate) . I had one month with a very small electric bill and sold an excess of 2,619 KWH back to TECO for which I received a whopping $59.82 credit. Regardless, I saved a total of $1,062.65 in electricity charges.

If you want someone who knows everything about getting solar for your home and helping the lay person understand what that means and what it costs call Solar Advantage! Martin is awesome and made buying solar for our home a very easy, pleasant experience! He and his crew were prompt, efficient and reliable. We would recommend them to everyone. We cut our electric bill from $450/month to $120/month in the summer running our air conditioners(both whole house and window units) 24 hours per day! We are so happy!

They were on time, done in time, used excellent equipment and met my needs.

The installer who worked on my panels and inverters were extremely efficient, reliable, helpful and knowledgeable. They did their job as promised and provided good follow through. So far I don't have official savings numbers to share but it appears I am saving around 25 to 30 kilowatt hours per day which estimating my last month's summer usage is at least a 50% savings and that is in peak air conditioning time. I can't wait to see the credits I should receive in the other cooler seasons.

Solar Advantage installed 42 panels on my roof in December 2015. They did an excellent job and were very easy to work with. My system is working well and providing more power than projected. I have no hesitation in recommending SolarAdvantage

There are a few companies out there offering solar. For the most part, they use similar materials and have similar warranties, but after having a few of them come to my house, I found solar advantage to be the best. John R, one of the sales reps, sold me a solar water heater before with another company and I was fortunate enough to work with him again. Once all the materials were chosen, Martin C made sure coordination of the install went smoothly, followed up after the install was completed, and made sure I was able to monitor everything from my computer and cell phone. I just talked to Martin about adding more panels to my setup. I couldn't be happier!

Martin and Solar Advantage were very helpful in identifying the problem in a timely manner and responded to our needs to repair our electrical problem.
The communication and attentiveness to the request was always timely and the result very satisfactory.
Thank you!