Rethink Electric

From the bid process to installation process, I could not have been more happier with ReThink Electric. Weekly updates on project status and a quicker than expected installation time. The installation team took really great care to make sure they were careful and cleaned up the site. And, by the way, I actually got a negative bill this month (For my usage in August).

Due to the unorganized disposition of Rethink Electric, our solar implementation had serious issues. I will identify just three of the issues here--(1) due to the inability to manage paperwork such as proposals and invoices, the owner of Rethink Electric asked for several thousand additional dollars AFTER we had paid for our implementation in full. In fact, the owner of Rethink Electric personally visited our residence in order to accept final payment. Several weeks later, he demanded several thousand additional dollars due to alleged paperwork issues on his end, and he stated that he wouldn't honor his warranty unless we complied. We haven't heard from him since. (2) Rethink Electric installed the incorrect inverter our residence. We had requested (and the owner stated that he had installed) the appropriate inverter so that it would integrate directly with the Tesla or LG battery backup devices. However, this is not the case and now we must spend thousands of dollars to rectify the situation or ask the court system to assist. We have written statements from the owner of Rethink Electric stating that he was installing the requested inverter. (3) When the installation was complete, Mike showed us that the electric meter was running backwards and that we would receive a credit as a result. However, we repeatedly told him (and showed photos) that the electric usage was ADDING (not SUBTRACTING). Mike repeatedly assured us that the electric bill would show that we were receiving a credit for excess capacity returned to the grid. However, the first electric bill confirmed that we actually PAID for the excess capacity that was produced, and as a result, our electric bill was roughly DOUBLE what it normally was. ComEd representatives indicated that they had experienced many issues with Mike (they knew of him by name), that ComEd installs "tamper proof" meters that increment even if they run backwards, and that the meters must be replaced before depoyment of PV systems. Mike said this was ComEd's fault, even though when we contacted ComEd directly, they told us that forms had to be completed and approval was necessary before NetMetering can occur. We had no choice other than to complete the forms ourselves, even though ComEd representatives stated that this is the responsibility of the installer. As a result, the system wasn't available for several months. Although the Rethink staff told us that we would be compensated for the double billing, this never occurred. In closing, I have two additional solar implementations on the plate (one for a large condominium association), and unfortunately, I have to locate another installer... There are other issues that I can elaborate. Rather than doing so here, please check with Better Business Bureau for updates.

ReThink gave me the best price out of several companies as well as the most informative and professional. They installed a full Solar Array 9.3 kws. They gave me several payment options and explained everything in detail at every step. Also theyou handled all paperwork and worked arpund my schedule to get it installed. Anyone interested in Solar needs to contact them.

We have our panels from rethink electric atop our church in Brookfield, IL. I am always willing to give a short tour. Just look us up at Compassion United Methodist Church.

My husband and I dreamed of solar panels for our home for the savings on our electric bill and for the benefit for the environment but thought it was out of reach for us financially. Rethink gave us a detailed proposal, schematic drawing of the array, and timeline for the project and Voila! They totally kept their schedule on all their promises. The installation only took 2 1/2 days and the clean up and care of our property during the process was immaculate. The workers were considerate and knowledgeable to answer all our questions. Our project was completed in April 2017 and we are we on our way to having it completely paid for in savings and rebates within 5 years. I have recommended them to many friends and at least 6 now have their own arrays from Rethink instalations as a result. Our home has been on the Solar Tour for the ISEA for several years.

Great company with amazing customer service. I researched a few solar companies before going with Rethink and I am glad I did. From initial consultation with to further conversations with Mike the owner and other office personal this was the best experience I have had with a company. The install crew is amazing too. Not only do they do the work safely they are great with attention to details during install. Would highly recommend for your solar install.