Gold Rush Energy Solutions

We’ve been under contract for more than a year on our project in Sacramento. We’ve paid gold rush more than $60k. Gold rush installed panels on our building, didn’t order the inverter, and has now been unresponsive for more than a month. Never even think about working with them.

As with some other reviews, the initial sales pitch was impressive, but it has been downhill ever since. Two failed county inspections, an error between my quote and payment, their favor and no call back or reimbursement. Panels are sitting on my roof and do not align. The pipe was never painted. And weeks of being assured a call back…. never a call back. One text…”working on scheduling another inspection.” The original plans failed with the county. I have waited and waited, now resorting to reviews.

Gold Rush is branching out into areas throughout California. I live in Gilroy and they installed my new solar equipment. I can see them being competent for those customers near El Dorado Hills but not to areas where they need to travel. They installed my equipment but didn't finish some, after install painting and even left a very large ladder in my driveway. I texted to let the company know that my Hoa will not allow it to be left in the driveway. As usual, I received no response and the ladder is still in my driveway.

I am extremely happy with my customer experience working with Gold Rush Energy Solutions to install solar panels on my property. They sent a team to the property and spent two days installing the entire system. In addition, they spent one more day making the panels and wires look nice. After the panels were installed, they were cleaned, checked, and double checked to make sure everything was ok. They also made sure everything was working as it was supposed to. In the end, I am very happy with the outcome. I am not a trusting type of person, so it took me quite a while to actually make up my mind to let Gold Rush Energy Solutions install solar panels on my property. The installation was quick, efficient, and I didn’t have any problems or hiccups with the workers. I have been saving money on my energy bills by going with solar, and now I can also save money on the electric bill. This is one way to make the most of my property value. Not only do I save money, I also reduce my impact on the environment. Jump on this chance to take back control of your energy costs, and save some money while working with a great local business.

Gold Rush Energy Solutions has by far shown me the best customer service I have ever seen. I contracted with them for a home solar project on a manufactured home, through a contracted salesperson. Because I have a manufactured home, most solar companies won't even talk to me. After several weeks of planning and effort put out by this company, our project was declined by SMUD for no fault of Gold Rush. My dealings with the contracted salesperson became strained. After a sharp email from the salesperson, both the Chief Business Development Officer and the CEO reached out to me to apologize. Even after extensive investment by Gold Rush into my project and after it was cancelled, they went out of their way to refund my deposit and make sure I was satisfied. Gold Rush LOST MONEY on me, and yet even then they were still concerned with my satisfaction with our interaction. This level of customer concern is unheard of in the business world today. I'm inclined to believe you can trust Gold Rush Energy Solutions to act with integrity in all of their dealings across the board.

Five stars *****