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Zenernet

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4.0
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EnergySage
Year Established
2017
Phone Number
866-668-9630
Reasons Why You Should Work With Us
  1. No-Pressure Virtual Consultations

  2. Cutting-Edge Technology

  3. Best Value in Solar

Solar, batteries, EV chargers

Services Offered

  • Installation
  • Financing
  • Roofing
  • Solar Repair & Maintenance

Zenernet was founded by solar veterans who were dissatisfied with the high-pressure sales tactics and outdated processes that were the norm in the industry. Our commitment to innovation and customer service has propelled our rapid growth.

Workmanship Warranty

Workmanship warranty available in 10, 20, and 25 year increments, covering the entire system - installation, components, and roof - in addition to manufacturers' warranties.

Licenses

Business Incorporation: 6624142

Insurance

Insured

Certifications

NABCEP

Industry Certifications

  • Better Business Bureau

Manufacturer Certifications

  • Gold Installer
  • PWRpartner

What Customers Are Saying

4.0
90 reviews
4.0
Average Rating 90 review(s)
Response
4.0
Quality
4.0
Value
3.5
Service
3.5
Leave a Review
What is going on ???

At the Beginning of my journey everything was well. I had a great experience with everyone. 2 months in and I haven’t been contacted with an update or anything on what’s going on. I’ve tried to contact 3 different project managers and nobody answers. I go on Google and it says they are permanently closed. What does this mean ? I signed all the documents and also the contract. Am I free to choose someone else now ? I need advice. Thanks

Posted by angelsalazar63 on Nov 28, 2022
Zenernet is Horrible

I started working with Zenernet in August, signed a contract and gave a $1,000 deposit. Their Sales people are very good at selling, see my review 8/26/22. After getting my deposit I was told the quote was wrong, I need one more panel, they sent me a new quote. I asked for a roof quote, it was almost double the amount I paid to have my roof replaced. About a week after getting my revised quote I was told I will need a re-spot of my electrical main panel $4,500. I said that seemed high and asked if I could have a local Electrician do the work? They said I could. Local $3,800. Then I was told by Zenernet $4,500 was not correct it would be between $6,000-$12,000. 2 weeks later I was told "Good news! we can add a sub panel for $3,000 and no need for re-spot" I understand codes are different depending on location, but any solar company should know this when they quote. I told them I want to cancel and want my deposit back. More than three weeks have gone by and they (Project Mgr & Sales) will not respond to texts, phone calls or emails. NOTHING! Stay away from Zenernet!!

Posted by Shelbgone on Nov 14, 2022
Company has completely ignored all contact and won't finish job

Signed the contract with Zenernet for solar PV only on 6/7/22. Despite two scheduling mishaps on their part where they didn't notify met at all until a fully day after they missed their appointment, they finally installed the system on 8/18/22. Final inspection occurred on 10/14/22. So far, things were rocky, but they got the job done. Everything went downhill after the final inspection occurred. They said that the system was up and running, connected to the electrical grid, but my electrical bill doesn't reflect that. They promised someone would follow up with me to wrap up the entire project and help me access their homeowner portal to see my solar production. After no contact from them, I began contacting them on 10/26/22. Every few days, I would escalate and include more people from their company who had worked on my project--sales, project managers, and installers. Eventually I forwarded my email to 8 staff members who had all previously contacted me and worked with me. No one has responded, even to this day. On 11/7/22, the CEO sends a customer-wide email saying that they're having trouble keeping up with the volume and we should email a generic customer service email, which they promise is being monitored. Of course, after I've emailed that address, no one has responded to this day. No one has any courtesy or respect to even tell me that they're backlogged and when I can expect a response. They've simply ignored all my contact attempts. Even worse is my neighbor who I referred to Zenernet. They stopped contacting him after their house visit and now they're approaching the promised 60-days of installation. Similar to me, my neighbors have received no word from Zenernet. Zenernet took their payment and now is failing to even contact the customer to plan the next step.

Posted by cschois1 on Nov 12, 2022
Scam Beware!

This company has gone under and let go of all their employees as of 10/19/22 leaving paying/paid customers high and dry. We have paid in full for our system back in June of 2021 and was promised a substantial rebate for our back up battery. Unfortunately for us, we can no longer get any further communication from the company to complete our rebate process!

Posted by kimie657 on Nov 07, 2022
Non-communicative

Non-communicative…. we started the project in March 2022. The sales representative was excellent and that is where the service ended. We have had four or five project managers, none of which were up-to-date on the project. The actual installer of the panels appeared to do a good job. But, The electric company didn’t do their final inspection until the end of September. The app that is used to monitor the system is called SolarEdge. The app indicates that we have two of the panels that are not producing any energy. I have called both Zenernet and the Solar installer endless times with no calls being returned. The mailbox for both Zenernet and the solar installer are full and now you cannot leave a message. They act as if they’re in process of filing bankruptcy. Big red light. All I want is for my system to be completed !

Posted by wilson.david27110 on Nov 02, 2022
Quick to charge, VERY slow to deliver!

We paid the down payment on June 3. The stamped plans came back on July 20, & presumably the permits were applied for soon afterwards. We paid the "First Payment", which was due upon receipt of the permits, on September 9. We were then told that our AHJ was 2 months behind on approvals, but 1) it has been 3 months since the plans were stamped, & 2) it has been almost 2 months since we paid the "First Payment"! I keep calling our Project Manager for the Approvals Department, but when she finally responds, she doesn't answer my specific questions. In shortly over a week, it will have been 5 months since we made the down payment, & still no solar in our near future!

Posted by wntrmn on Oct 25, 2022

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