Solar Bear

** 2 Year Update on Solar Installation & Performance ** Solarbear performed an analysis on my electric usage and determined how many panels I needed to not have to pay an electric bill other than the service fees, however after 2 years, the promise of no electric bill never happened. Per my initial review, SolarBear never installed the agreed upon solar panels on the contract and decided to install lower watt panels without my authorization. Numerous attempts were made to them to correct the issue, but the owner ultimately told me to "Reach out to the distribution channels to find out when they would have the panels I paid for in stock". Approximately 4 months ago, I noticed my electric bill increased significantly. After looking at the electric bill, I noticed the solar production on panels had decreased. I looked at the Emphase application to find out 18 panels had not been working/reporting for over a month. I reached out to SolarBear and a service appointment was scheduled for 2 weeks later on a Thursday. I took the day off that Thursday to be at my house while SolarBear worked on the problem. At 4pm on that Thursday I get a call indicating the appointment had been rescheduled for the next day. When I mentioned to the scheduler that I had taken the day off, she apologized and told me that on Monday of that week, the technician had to work on an emergency call, so all appointments for the week had been moved up a day. Yet...I was only informed about the rescheduling on the day of the appointment at 4pm. The service appointment was rescheduled again and due to availability it was scheduled for 2 weeks after initial appointment date. It took SolarBear over 2 months to finally show up at my house to repair an issue that's costing me money due to lower solar production. According to the technician that fixed the issue, there was a wiring issue which caused the problem, however I get a different answer depending on who I talk to. To this date, I still do not have the panels I contracted for installed on my roof and owner/service managers refuse to call or email me back. I even stopped paying the solar loan to see if the Solar finance company would get involved to intervene and help get the issue resolved, but still no resolution. Now my credit is being affected as I am 2 months late on the loan. ** Initial Review ** I decided to go with SolarBear, not because of pricing, but because of the efficiency of the solar panels chosen and the reviews on the EnergySage site. Unfortunately the whole process has been a disaster. I highly recommend anyone looking for Solar to stay away from this company. 5 months into the process and my panels are still not turned on. I would say there is still at least another 1-2 months to finalize the meter swapping and turning on the equipment if I get lucky and I get someone at SolarBear that knows what they are doing. SolarBear did not install the panels I paid for on the contract. Now they are telling me that I actually agreed with their customer service on installing lower quality panels during phone conversations. I only found out the lower efficiency panels were installed because of application to FPL listed the wrong panels and an array that is less than 5000KWh of what I paid for....

It was a awesome experience over all me and my family are happy we said yes to solar.

Everyone from Solar Bear was wonderful. The young men were fast, efficient, and so polite. They answered all of our questions, all in one day. Super Team, and wonderful customer service.

They will lie to your face and blame you

After a rep called my house and couldn’t accept we not going with this piece of shit company, he proceeded to curse me and hung up! Fuck this company and hope it goes under.

Thanks to Fred I now have a great solar system with Franklin back up. Help keep the dogs and I cool all Summer !