After a great sales pitch, we felt like our solar installers should be Solar Bear. We had to inform them of a fire code set-back they weren't taking into account and this should have raised red flags. Unfortunately, we thought it an honest mistake and continued with Solar Bear. They came out to install the system without letting us know AND without sending us any final plan layouts for approval (which were promised when we pointed out the still present fire code issue to a "carebear" while on the line with her and the sales person). Luckily, we were home for the installation to continue. Unfortunately, the sales rep couldn't make it for a possible bonus sales tent setup because he wasn't notified that they were coming, either. Upon going for a walk, I noticed that they were still in violation of the previously mentioned fire code. They had already drilled into our roof, but were told by the project manager to just repair it and change the layout...again, we didn't approve any plans. In fact, it was about a week after the install that HOA sent us an email for the approved install. This was in July and we still don't have working solar because we haven't had an inspection because the county hasn't approved their plans...the same plans for the installation that they already completed. Why was work done on our home before final plan approvals? I feel like this is a step before acquiring permits. I'm hoping they have all permits. But, I don't have any answers because we haven't spoken to any project managers or superiors. We only get replies from customer service and all they can do is apologize. We only get updates when we initialize phone calls to them. How is it okay to not finish a $30,000 job for someone and feel like you don’t have to keep them in the loop with updates? Maybe because they’ve already been paid? Now, we will soon begin payments on a financed system that isn’t working and was supposed to offset energy bills that we will also continue to receive. Not to mention the worry that the final approved layout will NOT match what they’ve installed and will cause further damage to our roof. Is there a warranty response for the repairs they have already made and will potentially have to make due to their faulty business practices?