Energy Service Partners

The work was originally scheduled to begin on September 7, 2024, but did not commence until January 2025. I was informed that the installation would take approximately three weeks; however, the project was not completed until the end of March 2025, and only after repeated complaints regarding unfinished and defective work. The system was inspected in early April 2025, at which time I was advised that it was operational and usable. Both my contract and ESP’s representative, Geo, stated that the system would make my home self-sufficient and eliminate my electric bill. Despite these representations, I have continued to receive an electric bill every month since the system was approved. When I raised this issue with ESP, I was repeatedly told that everything appeared normal on their end. I contacted PG&E directly to determine how much electricity I was drawing from the grid and was informed that I have been drawing power from the grid every month since the final solar inspection. After I relayed this information to ESP, they sent a third-party technician to evaluate the system. The technician determined that the system wiring had been crossed. As a result, ESP’s monitoring showed the system functioning properly, while the battery was unable to deliver power to my home. The technician also found that four to five solar panels were not producing or registering the expected energy output. He contacted Tesla, the manufacturer of the system components, and was advised that the most likely cause was improper wiring of the panels. The technician reported these findings to ESP. Instead of correcting the wiring defects, ESP closed my service ticket. I was not contacted again for approximately two months, and only after I indicated that I would retain legal counsel. ESP has since claimed that a report from Tesla shows the system is functioning properly and has refused to correct the improperly wired panels or complete the installation as contracted.

The install team arrived early and set to work immediately. Divided functions effectively so two jobs being done at once. Very professional crew who knew what they were doing. Took care of a concern I had without me asking about it as they saw a better way to install the solar connecting conduit through the attic as opposed to over the roof. I have a different looking installed solar system than the other four around me. Mine is very neat and effect compared to the other houses. Very pleased with this install and the explanations provided. ESP definitely experienced and efficient installers. Go with them if you need solar.

They showed up on time and completed the install in two days. Very impressed with the quality and how clean our solar system looks! Sent pics to friends who already have solar and they were all equally impressed!

It’s been 9 months and my solar still hasn’t been turned on! I started talking with them of June 24 and in July the panels were installed. It’s February and it’s still hasn’t not been turned on. ESP submitted the wrong permits to the city which caused our project to be rejected. When I asked what was the fix they want us to pay out of pocket for a contractor to come and remove all our electrical from our back porch and then pay for them to add it back on. This is their fault why would we pay for that? It’s sounds like we will be waiting a very long time for them to fix this mistake and get our solar turned on. Please, please listen to the reviews and stay away!!

Last year a salesman came to my door and sold me on a solar system for my home, I recently purchased an electric truck so I loved the idea of solar to save money on electricity. He looked at my bill and said I needed a (16) 7.04Kwh panels system. He said it would be more than enough to cover my energy needs. 16x7= 112Kwh a day. Now I understand that is in perfect conditions but the best day I have had over the entire year is 40kwh. 112Kwh x 364 (days in a year)= 40,880. Again I understand in perfect conditions. Last year I produced 10,000Kwh which is 25% of what my system should be able to produce. I live in Southern California where is is almost always sunny. When I called to see if something was wrong with my system I was told it is working perfectly and that in my contract that they only guarentteed 10,000Kwh a year. So my fault for missing that in the contract but I am letting everyone know you will not get near what you are paying for. At this point I am paying $260 a month for 20 years and I'm producing a value of 10,000x$0.25 =$2,500 so I'm paying more than what I'm producing. It's going to take me 20 years to actually save any money.

ESP knowingly sold me a system that was half of my annual kilowatt consumption which is a $400 finance bill for 20 years and in August 2024, my SCE electric bill was $320. This company and it's owner are corporate criminals. No one signs up for solar to pay double for their electric bills. If I had no solar finance bill I would be pay substantially less ESP is a disreputable company who used a unlicensed sales representative who got a referral commission. ESP took two years of my SCE electrical and knew my annual kilowatt consumption, yet they gave me a system that produces half of my annual kilowatt consumption. Why? Because these crooks ignored the laws of physics. You see, I have an oversized skylight on my back roof which logistically prevents the necessary amount of panels to be effective. So ESP decided to put 12 ineffective solar panels on my front roof. My neighbor two doors down has half of my panels, however she has no skylight on her back roof, so her system produces energy credits for the winter months while mine costs me a $320 SCE bill in August which is highway robbery