SunPower by esaSolar - Profile & Reviews

ESA is a phenomenal company that stands by their work. Their customer service is the best that I have ever experienced. Not only did they quickly address any and all concerns, but their consistent communication is top notch. Kevin is the BEST at what he does; if you get him, you are definitely in good hands.

~Brian

Having heard that Sunpower was a long-established and respected solar company that made its own equipment, I chose them and signed a deal with their contractor, esaSolar, in August 2020. There was room on my roof for about a dozen panels, and I ordered one of their Sunvault batteries as back-up to the system. More than seven months later, the system STILL isn't working. It seems that almost everything that could go wrong has gone wrong: long delays in supply of batteries, the wrong number of roof-supports installed on our flat roof, the engineers diagnosing faulty equipment and then not replacing it, different departments not communicating with each other, intra-company emails being copied to me in error, revealing what a mess the whole project is. They are very pleasant people, however. Maybe one day I'll have something that works.

We had ESA Solar install a SunPower system with 35 panels, roughly 11.4KW. They did a good, neat job, and finished almost a month ahead of the original estimate for completion. The system works well and we can check our status anytime via the SunPower app or via the SunPower website. We're very happy to have used top-quality components that hit higher efficiency numbers than we would have seen from panels made by other companies. We also like that our end-to-end warranty comes from a single company, SunPower, via ESA Solar. No fingerpointing should occur if our system ever fails to produce the expected output and requires warranty service.

the people at esaSOLAR are nice to deal with but delays and rescheduling of work caused the install to take close to 6 months. I chose o go with SUNPOWER panels based on being a Bank of America employee and know that the Bank uses SUNPOWER panels on their building.

Had the opportunity to sit down with Russ today. Best appointment of my life when it comes to looking at solar, answered all my questions and no high-pressure tactics. Will definitely be referring him to my friends.

Where do I begin, sales person who spoke to us was awesome and the sales side went perfect it was the post-sale where all the issue arose. Purchased in June 2019 final sales contract documents we completed July 2, 2019, finalize the umbrella insurance policy for being a tier II which started on 07/25. Project Engineering was completed on 08/2 then it was submitted for permit. Months go by and no updates until 10/2019 when I had to call and inquire as to when my system would be installed. Finally in November we had set a date for installation, first installation date was cancelled, then the following weeks after many calls finally got the installation scheduled in December. Mind you time was running out for the 30% tax credit and it was now 6 months after the sales date. Installers arrived on site and started pounding hammers in to my newly installed Roofing. I am sure there is a better way to find roof joist then to pound a hammer into shingles. What should have been a 3 day job turned into a full week and still not completed. The Electrician had not completed his work and left an opening to my attic for 2 weeks. After much complaining, the electrician finally arrived to finish his work. Now comes Jan, 2020 did not feel comfortable paying for the entire job when it had not been completed but did anyway. But I was paying cash and not financing it. Then there was an issue with Wi-Fi connectivity to the management box mounted outside. I was assured when I purchased my system that there was a cellular connection the management box could use and not have to rely on my personal network. I am very cyber security aware and my company does not allow for IOT devices to be on my network which I do not have full control over. Was informed cellular would not be an option, the only thing left to do was to have my internet provider run a separate internet connection to my house at a rate of $30/ month. After multiple hiccups with submitting the final paper work to Duke energy it is now almost the end of March and the system is still not operational. As mentioned pervious an umbrella policy was required in order to have a tier II system, it is almost a full year of premiums and still no power. Still unsure if all will work once it is fully turned on. Been a long drawn out experience and very unhappy with the entire project to this point. Unsure as to when Duke Energy will get around to installing the Net Meter. Wish I would have financed the project at least then you would not have been paid until it was fully operational. I was also promised two months of Duke Energy bill rebate it has been 3 months since the system was fully paid off and still no rebate check, don’t know if I will ever see it or not.

great all in one system... you can now add batteries to the system. love the monitoring

Most importantly, the system is excellent and I'm very happy with the quality. However, I was told it would be installed within three months which would have been October. Four months later I had to reach out to ESA looking for information. The scheduled me for December 7, 2019. This was a big deal because of the tax rebate implications.

Dec. 7 came and went and again I had to call. They told my I was rescheduled for late January. It ended up finally getting completed late February, almost 6 months after the original install date.

I would use ESA and their product is fantastic. But I would make sure you get your install date in writing and have an agreement in place for financial compensation should they not be able to complete install by a specific date.

The most frustrating thing to me is there was NO communication on their part. I had to reach out to them via phone and email every time. I do give them credit that after I asked, they were willing to compensate me for the rebate difference if needed. Fortunately that was not required.

Brian Wajda

We picked Sunpower solar panels because they had really good efficiency ratings and had built in micro-controllers which means we should be able to view each panel's production. Sunpower has built a customer app that does not allow the user to view individual panel information. We were told that Sunpower was upgrading the app and may have that feature in the future, but Sunpower informed me that was not the case. Don't let anyone tell you different.

We are disappointed in the length of time it took to get the panels installed. We signed the contract 8-1-19 with an install date of 10-26-19, but the job did not get scheduled until 12-23-19. It took approximately nine days and 2 months to install the panels and connect the electrical wiring before the final inspection. The installation crew are only on the job a couple of hours to work on installation which is why it took so many days to complete. And then our job had to get scheduled back on the calendar for the techs to come back out which is why it took two months. There were delays in the hardware needed to complete the job and additional visits from the electrician to correct issues. Though glad it was caught before inspection, otherwise it would have taken more time.

The inspection and getting solar turned on ended up being the quickest part of the job. I hope the company can improve its processes so other customers can have a better experience. At this time i cannot recommend.

esaSolar provided everything to us as they promised. Ellsworth Corum, came to our property and then assessed our needs and designed a system that is handling our energy needs!

I would recommend them to anyone looking for the best possible solution for their home or business.

I am greatly satisfied with my product so far and have referred others in my neighborhood to use ESA solar and Sun power panels. I am now in my 4th month of usage and the panels have created more Electric than I use each and every month.

Our entire experience from our first solar consultation to the insulation has been simple and worry free. The team at esaSolar has always done a fantastic job answering all of our questions and with quick and prompt responses. Communication from each team member through all the steps of the process has been outstanding. Not to mention how sleek and clean the panels look on our roof. The contractors were very professional and worked hard during installation and made sure to pick up any trash or debris that had accidentally blown into the yard. We would recommend this company to all of our family and friends.

I am very happy with ESA solar! With the long delay of having my new metal roof installed and having the solar panels removed and reinstalled. There professionalism was greatly appreciated.

I am very satisfied with my overall experience with Sun Power by esaSolar from start to finish. They provide top performance energy professionals who are well educated on the product and how it would better suite my needs based on my personal electric usage. I would not settle for any other solar company out there. Five stars and I highly recommend esaSolar to anyone who is new to solar and wants a quality experience!

Love our new solar!!! Very impressed with the knowledge of all the people in ESA Solar. The sales guy that came out Russ ,was very straight forward, honest, and is always available to answer our questions. We had 5 other appointments with pushy sales guys, NO THANK YOU. We made the right choice. It's been a few months now and are loving the savings.

Happy to have gone with Sunpower by Esasolar. The installers go above and beyond, very professional. Now finally off the grid!

My system was rated for 10.46kw and with these high quality panels my system is outputting almost 13kw. Sunpower is the way to go, with everything covered under one warranty it's a no brainer!! Thx sunpower and esa solar!!!

I am an OUC customer and ESA Solar is the company that they have contracted with. The sales associate was on time, pleasant and very knowledgeable. The whole process from deciding on a system to installation was fantastic. ESA is very good at communicating with their customers and keeping them up to date on what is going on. Morgan in the office is fantastic. Received a weekly update on Fridays about the progress of the installation and what was going to happen next. Was kept informed every step of the way. There were a few communication missteps but overall it was great. The electrician was very pleasant and knowledgeable and did beautiful work. The installers were also great. They make sure everything that they do is esthetically pleasing from the conduit work to the solar panel alignment. Any and all questions were answered. My system was put online September 20th and has been working great since. Not one problem. Monitoring is great. My system is producing between 35 to 45 kWh per day depending on the cloud cover. Some days a little lower due to it being really cloudy. If I had to do this again I would again use ESA Solar for the installation again, no doubt. Was very pleased with the entire process.

Company was very difficult to work with and was dysfunctional in my view. They were undependable and unreliable at times. They made gaps in the roof and told me it didn't matter. The gaps had to be repaired later. They double debited my checking account, nearly putting into an overdrawn status. Not all aspects of the system are working a month after the installation.