When I met with the owner of Green Brilliance, I was very pleased with his company and the product that they had to offer. I was given a timeline that laid out the approximate times that the different stages from design to installation would take. I asked if they typically were able to meet the timeline (about two to three months), and he assured me that they would. He assured me that every step of the way I would be informed on where in the process we were and what the next steps we would be. They received my signed contract on 3/8/19 and they cashed my check the same day. I was particularly impressed that he did not try to oversize my solution. He talked me out of the back up batteries and was completely honest about the fees to finance the project where the others were not. Most of them tried to oversize the grid and hide the fees from me about the financing until I asked about them.
After he left, I kept expecting that someone would come out to the house to take measurements, locate where my panel was, and take pictures of the house so they could start their design. This never happened, in fact when I questioned my point of contact (POC), he asked, “Do you want someone to come out?” I responded with, “Of course I do.” Then he finally came out to see the house. A few weeks passed and I never got a design, so I questioned this again. I was asked to provide a picture of my house for them. They said they would have it done the next week. After a month, I question where it was, and they got it to me the next week. I then needed to present the designs to the HOA. When I got the design, I noticed they did not put the panel where they said they would. The back of my house is facing the south and they actually put some of the panels on the gable which is east and west facing. I questioned this and they changed it to put them all on the south side and some on my garage. I questioned it again and was told they would be fine since they are all facing the same way. I informed them that the shadow from the higher roof would go over the panels. I also told them that if they check their irradiance scans of the house it would show where most the light hits the roof. I told them I had the scans from someone else and they asked if they could use them. I guess they don’t do irradiance scans, so I provided it for them. They reworked it again and put them all on the higher roof on the south side. I then noticed that they had my electrical panel and my breaker box on all the wrong sides of the house. So, it was reworked, and I submitted it to the HOA. Because of all the reworks and how long it took to get it to me, I had to miss the first HOA meeting and put it on the second. They went to the meeting and agreed to all the stipulations of the HOA in writing. They agreed to make sure the wire piping follows the edges of the house, through the attic, and that it would be painted. The invertor was installed in the basement and the panels were 6 inches from all edges of the house. They said they would provide me a tracking number for the permitting process, but they did not.
They said they would have the panels shipped to the house and I would have to store them in my garage. When I asked if they would be here, they said they would not but there would be no problems. When the delivery guy came out, he said he would not pull into my driveway because the truck was too heavy. He could not roll the extremely heavy cart on my driveway because it would damage it. He said that this company does this all the time. They had to put them in the street, and I told Green Brilliance and they said they would come out that night to move them into my garage. I coned them off and he came out that night by himself. Said he could do it himself, but he couldn’t. I had to help him because we were in a rush due to plans that night.
After all these issues, I reached out to the owner with a plea to work with them on the install. I was not confident of their abilities, and he assured me that everything would be done in a professional manner and as it was planned. I was out of town when they installed it on 8/16/19. When I got back, they installed the invertor on the outside of the house, the panels were right up against the edge of the house instead of leaving 6 inches from the edge stated by the HOA, and they did not run the conduit through the roof. They just ran it over the edge of the house. I brought the HOA in and they said they would have to move the panels from the edge. Green Brilliance told me that they didn’t have enough room to move the entire set over, but I went up on the roof of a two-story house and saw that there was plenty of room. They just wanted to move the outer panels below the others because it was easier. They had to patch the holes and I noticed that they stepped on the peak of the gable and crushed it. I told them they needed to fix it, so they did. They told me that due to NEC regulations, they had to put the invertor on the outside, so I told him to send me the regulations so I could show it to the HOA. I asked about four times and they finally sent it to me. When I looked it up, it did not say you can’t install it on the outside. When I saw the install manager, he said they could install it on the inside but was never given the agreements they made to the HOA. When I showed him the email from his coworker, he seemed very surprised and knew nothing about them.
I had to ask for someone to come out to show me the setup and walk me through everything. I also had to ask them to set up the monitoring application. He finally came out and showed me the system and set up the app. I later noticed that he did not set up all the features of the app and had to have him work on it again. I went up on the roof again after the reinstallation and noticed that when they moved the panels down, they just left some of the cables exposed. I took a picture of it and told them to fix it. After a few weeks, they finally fixed it.
So, it took over five months to get it installed and about six total months until they corrected it. By the time they finally corrected the exposed wires, the total time to complete was seven months. So, everything works, and the equipment is good, but it was a real stressful experience. I’m not saying not to use them but be prepared to manage the entire process and be there for the installation because this company does not work as a cohesive unit. Everyone just does their own thing and they do not communicate with each other. One more thing to mention was that the owner knew I was going to do a off grid solution for my outside lights. So he gave me a free used panel from his warehouse. I had to repeatedly ask for this, as it was promised. It took a while, but he finally did give it to me. It was a good panel for my project.