Renu Energy Solutions - Profile & Reviews

RENU was amazing throughout the entire process. The employees are professional and friendly. The installation process was very smooth and the workers ensured I was pleased with every aspect of the install. Highly recommend this company.

We have recently given in to solar energy - mainly because of the complete explanation and helpful words of our salesman, Jeremy Pitts - and we are SO glad we did!!! Mr. Pitts' explained everything to us in a way "older" people could understand - and was so patient in doing so! NEVER did we feel pressure in any way. We had a unique problem with our roof and did not want to put the panels there, but also needed more space for tractor and yard equiptment. Mr. Pitts came up with, and handled the building of a post and frame - HUGE - 3 stall building ALL of the panels fit perfect! It looks GREAT - we even got a tin roof!!! When the work actually started we started having contact with the girls in the office, the guys who attached the panels and ran the cable and the guys that connected the cables and everyone that we have talked to have been punctual (always calling on there way in) courteous, professional and helpful. All I can say is that if you have EVER thought about Solar - call Renu Energy Solutions and ask for Mr. Pitts!

A full service solar company, both home and commercial. They seamlessly installed a roof top system 10 years ago, with two upgrades/expansions since. From the site analysis to finish, I found the advisors and technicians to be remarkably well-trained, experienced, efficient and professional. I am extremely satisfied with the cutting-edge technology, the value, and the quality of the system.
My only advisory relates to corporate hierarchy and communication, which at times affected the progress in completion of my installation. For some reason, ancillary issues weren't handled/corrected in a timely manner.

I decided to use Renu Energy Solutions and from the time I started the process to the time my install was complete, every person I met or talked to was polite, professional, and extremely skilled in their area of responsibility. I feel like I received not only a good price but great service. So far everything seems to be what I was told I would get. Still a new activation though so I have concrete numbers with the power company and bill offset.

The entire process was easy, straightforward, and clearly explained. All staff went above and beyond expectations every step of the way. Solar panels are beautifully installed and look great on my home. Highly recommend

From start to finish the Renu team was very helpful and efficient! Holly was with us from the start and even after we installed at the follow up. Then the guys who installed were amazing!! Allister, Blake, and the rest. Just charming and our panels came out gorgeous!!!!

This entire process has been a pleasure! I have never had such a wonderful group of people with whom to work! Everyone via phone calls, phone texts, and email has been professional, informative, and so courteous! And the five who came out to install the panels were just fantastic! I can not wait for the last part of the project which is actually turning the solar power on! Reduce, Reuse, Recycle!

Friendly, no pressure sales team. Cost projection explained in detail, made sense and passed my mathematical cross-check. Professionally installed, cleaned up afterwards. Communication throughout the process was great, always knew what the next step was.

I cannot begin to tell you how completely and utterly pleased I am with my experience with Renu Energy Solutions. Going solar with Renu has been one of the best, if not THE BEST customer service experiences of my life. Starting with the sales rep, Susan White, all the way through every single member of the team, all of my interactions were a delight. The installation team showed up on time and got right to work, were pleasant, friendly and polite, got their work done and left with no evidence that they had been here other than the solar panels on my roof. Susan, Rachel and Holly kept the ball moving smoothly and efficiently through the whole process and kept me informed every step of the way. Really it was like clockwork. I'm frankly astounded at the degree of customer care and service I received from Renu and the professionalism of every member of the team. I am a VERY HAPPY customer. Great job, Renu!!!!

The performance of Renu Energy Solutions personnel was superior throughout the implementation of our 10.5kW solar project, including design, installation, permitting, and Duke Solar Rebate application and submission; a Renu crew even came out on the Saturday before Christmas to finalize the physical installation. Their post-installation support has been excellent, both with technical assistance and troubleshooting, quite unlike my general experience with other contractors. The only sour notes in the entire 3-month-long process centered on issues with Duke Energy's solar program. The incorrect interpretation of our project application by inexperienced Duke personnel unnecessarily delayed permitting and array activation for weeks. As aggravating as this was, it was far eclipsed by the Duke Energy Solar Program’s poor management of the entire 2019 rebate process, from application submission, evaluation, rebate award notification, and rebate check delivery. None of this was done well, particularly Duke's lack of communication during the process. While Renu Energy Solutions personnel submitted our application in a timely manner, our rebate application and that of many other Renu customers was incorrectly waitlisted. Rectifying Duke Energy’s many errors only succeeded weeks later due to the concerted effort of Renu Energy Solutions personnel, corroborated by their thorough documentation of the online rebate application submittal process. And though we hoped our trouble with Duke would end after we received notice from Duke that our rebate had been approved, the promised 4-week max check delivery took over 6 weeks. Without Renu's perseverance, our out-of-pocket cost and our frustration level with Duke Energy for the project could have been much higher. So kudos to Renu Energy Solutions and thumbs down to the Duke solar energy program. Hopefully, Duke will rectify its solar rebate program problems on its own or with the insistence of the North Carolina Utilities Commission.

P.S. The local Duke Energy personnel were without exception courteous and professional.

While our "solar" power is not yet activated, I have no doubt that it will be as good as or better than they have advertised. The people skills at Renu are second to none. My initial contact was with Jeremy Pitts, SC Sales Manager, who answered questions I didn’t know I had. Important questions. Then the infectious, enthusiasm of Holly Bearden, Customer Advocate immediately followed up with a welcome phone call. Can you imagine? Already, two person to person contacts, not just emails or texts. I was already impressed. Enter the delightful attitude of Rachel Gunter, Solar Project Coordinator and my main contact in their office. Joining the Solar generation is a big deal and coordinating efforts with an electric company can get confusing. Rachel made it work. No bother. No angst. Just “here’s what we’re going to do next”. It's a pleasure to see her name pop up on my many daily emails. Today the installation team came. We now have space age panels on our roof. Having lots of much needed work done on our house recently, we have gotten to see good teams of workers as well as other teams of workers. This crew, led by Daniel was extraordinary. They all knew what to do, when and how to do it. A model of efficiency and professionalism. They even spoke to me. Honestly, I wasn’t sure I wanted to take on this project. I’m “old school”. I did my research, and was approached by at least 6 other companies in the last 4 months. One said I didn’t use enough electricity to make it worth their time. When I suggested I wasn’t sure I was ready for a commitment like this, one salesman actually told me “I was making a wise decision not to sign with them”. Renu is different. They may specialize in the solar energy solutions business, but their employees are in the people business. Refreshing! For an old school couple.

Renu was extremely professional in all aspects of the project from the initial quote to the finished product going on line.

I love how Renu will work with its clients. I am somewhat generous in my rating because of the distance of my home in relationship to their office, else I would have more demand for one and one communication. None-the-less my solar install project was done in an extremely timely manner and the company always take the time to answer my questions no matter how stupid they may have seem. The only problem encounter was things out of their control such as Duke and the inspector, but they worked diligently with me to ensure an overall smooth operation. A+ performance overall.

Handled vendors and installation with calm professionalism. Kept communication open and welcoming.

RENU is the best you can get - quality systems, value for $$, responsiveness... and they have the BEST TEAM around like literally the best..!! Very satisfied. 5 STARS :)

I went with Renu for my home solar project because of their proven track record and customer satisfaction. They outlined a few solar proposals based on my budget and even assisted in installing a home EV charger for my car. A few months after signing with Renu, I'm producing more energy than originally anticipated and my electric bill is next to nothing.

Furthermore, North Carolina has a very competitive utility solar rebate program, and Renu understands how to push through the red tape. They submitted my rebate forms on behalf of me, and even worked directly with the utility when I was waitlisted. I ended up getting the promised rebates because of all their dedication and follow through!

I had a ground mount done that was $65,000. Signed my contract in November of 2019 and was told I would up and running no later than January. It's now going into May 2020 and my power bill is just now showing a diffence. Was told I might only have one payment to the loan company prior to it pushing out power.I had to make 4 payments to the loan company and my full power bill. Had to keep calling the company to get them to even come do the job that I was already having to pay the loan company for. When the workers came out to do the job that was suppose to be two days it took them a week. The workers only came out to work a few hours out the day and was given the excuse that they were out of NC and I live in SC. I even took days off of work to be home due to they said I would need to be there. the first two days the crews did not show up because it was suppose to rain in NC but was not and did not rain in my area of SC. I had to keep resending information several times like my insurance stuff because the information was not being given to each department. Due to having a ground mount done on my property a trenching crew had to trench a 165ft line across my yard and dug under my driveway. The trench was left completely open for two days being almost 3ft deep and I had to put the dirt myself back under my driveway so I could drive over it. After everything was set up and the crews left. I still have a 1ft deep trench across my yard that they put in a work order for. 2 months later no one has showed up to cover it up and now the grass has grown up in the dirt to cover up the trench. I've had to keep my kids away from the trench area so they don't step in it and get hurt. This is where I live and my wife also does her photography business here. She has to keep costumers away from that area so they don't get hurt in the trench that was left and she is unable to use that part of our property during the prime season. Also the electrical crew when they put the boxes on the side of my house that was building 1901 that is a restored farm house they left a drill hole from a screw in the side of my house. I've reached out to the company and said they would take care of it and even called one day and said the crew was on the way to finish covering the trench. The crew never showed up and when I called to let them know the crew didn't show up. They didn't know why. I paid this company $65,000 to do a job and to me was not completed. I will now have to fill in the trench myself so I don't take the potential of one of my kids being hurt or one of my wife's clients being injuries and them suing us.

If I could go back knowing what I know now I would not have done this or at least not went with this company. My worry's are now if I start having issues with the system, how hard is it going to be to have someone come out and fix it.

The person I went through for the system was very helpful with the begining of this process and was very knowledgeable about the systems. I do believe he set me up with a good system, it was just the process after him is where it went South.

PS Renu Costumer
Josh

Having been interested in reducing energy pollution and costs of electric we have been looking at solar panel installation for years and finally decided to go ahead. Based upon an ad by Renu which "popped up" on my computer. I sent a request for information and received a telephone call from them the same day. We arranged a meeting with a sales rep, Nick, who could not have been more knowledgeable and personable, taking the time to fully answer all our questions. We signed a contract, and from that point on Renu 's team kept in full contact with us every step of the process of the installation. Any questions we had were fully answered with an instant phone call to the main office in Charlotte. The only problems were related to the process times taken for sign offs by Duke Energy. Large corporation bureaucratic processes are alway the problem.

The Renu Team are experts. I’m only a couple weeks into the utilization of Solar Edge inverters, LG solar panels and the Tesla Powerwall but it’s a data nerds dream. I love watching the battery utilization after sunset and the subsequent following day charging and power flow between solar, the house, the grid and the battery. They have an excellent sales team that shoots straight, answers all your questions and are your advocates. The back office folks are easy to reach and communicate the process all along the way keeping your project on track. And I can’t say enough about the electricians and solar installers. What a professional group and truly expert at what they do. If you want a brilliant solar solution, installed expertly and managed sublimely then use Renu.

We installed solar with Renu years ago and are thrilled with our decision. They were so organized and easy to work with. They educated us and were very patient with our questions. They have reached out over time to check in. LOVE our solar and LOVED using Renu.

I started a project in 2016 with renu and 2019 added to my system.renew was professional and upfront about what was expected.they finished on time and did a good job if I had any questions or issues it was taken care of.

We are very.pleased with our solar panel installation and their subsequent performance. The sales and installation personnel were very competent and very courteous.

RENU did an awesome job from start to finish. Everything that RENU said, they did! The installers the admin people working for RENU always replied and were on top of the installation the whole time!

Through Energy Sage we received 4 bids to install solar panels. After reviewing our options we chose Renu Energy Solutions. We really liked Nick Zink who introduced us to what to expect and the timeline. His enthusiasm for mitigating climate change and solar energy was infectious. The cost while not the cheapest was reasonable.

On the day of install a double crew was sent out at 8am and the entire project was installed by 4pm! We so enjoyed the diverse, talented young people emploiyed by Renu.

We had the project done in July 2019 but waited until October to have it activated so as to be more sure if obtaining the Duke Energy rebate for 2020. That is when we ran into some road blocks mostly to do with Duke Energy dragging their feet in changing our meter. We worked with Christina McClain at Renu who was very attentive to our plight. Together we managed to work with Duke and we went active in early December. Since then all has been well.

I definitely recommend Renu Energy Solutions for installation of solar panels!

Great company and great experience all around. Renu Energy Solutions had our solar is up and running and harnessing the power of the sun to make our lives easier. The company was easy to work with, timely in their scheduled appointments, and Bill Winkler communicated regularly with us to make sure the installation process went smoothly. The installation of the panels was done in a timely manner, however, Duke took a long time installing the meter, but it was not Renus fault for this, as that process was out of their hands. The quality of the product and their outstanding customer service by Bill Winkler would be two of their best qualities as a company. Ask for Bill Winkler he was always just a text away to answer questions. We would highly recommend going with Renu Energy Solutions if you are in the market for clean energy!

Several months ago, we decided to power our home with solar power. After interviewing several companies, we decided on Renu Energy Solutions. We chose this company based on their reputation and our salesman, Jeremy Pitts. Jeremy 's matter of fact answers and honest presentation won us over. He was always available but never pushy. We had been anxiously waiting for our first "solar" bill to come from Duke Energy to see if our expectations were real. There had been quite a few rainy and cloudy days during that month, so we really did not know what to see when it finally came. I am extremely happy to report that we only had to pay about $5.00 for electricity last month. If you are considering solar power, check out Jermy Pitts at Renu Energy Solutions in Columbia. They also have an office in Charlotte.

Here is a picture of our panels:

Renu staff were timely in responding to inquiries, helpful during the sales and installation phases and they continued their helpfulness during project close out and rebate procurement.

This is my only solar install so I can only base the review comparing to other industries. Overall I would do business with them again and suggest using Renu to friends and family.

1. I feel like turnover must be pretty high at Renu. Everyone I interacted with at the office changed by the time project was completed.
2. I was told before signing that they don’t use contractors. The electrician ending up being a contractor.
3. I had to correct them several times in relation to system parts. Specifically the inverter was wrong on several items and I had to correct it. Also the fuses were wrong in the permit and had to be corrected. I believe an outside company does permits for most solar installers.

RENU delivered as promised on all facets of project, including on-time delivery of solar cells, hook-up to Duke, and cash back from Duke. There was and continues to be excellent support from all RENU employees. I am very pleased with outcome of project.

Bruce Newman
Asheville, NC

Entire process from sales to installation and service was great. Especially Joel in service and his team. Calls - even on weekends - are returned immediately, and the service team goes above and beyond. Could not be happier.

Renu and all of the team members that I have worked with have been great to work with through the entire process of our solar install. Rachel was always quick to respond with any questions that I had during the install process. Holly followed up with us very quickly after the system was online ensuring that we were happy with the system and answered any questions that we had. Of course all of the installers that worked at the house were always very friendly and professional. The inspector even said that he never had an issue with anything that Renu worked on. Great company to work with!

Had a great experience with Renu. My solar system is working great. Fast installation. Helped with Duke Power solar rebate which I got in March. Good experience.

If you want a company that delivers what it has promised at a competitive price, Renu should be the choice. Everything was done exactly as promised, and the system is working splendidly. The company even helped us get the Duke Power rebate.

I had Solar panels installed at my home with Renuee. They were very professional, communicated throughout the process and filed all paperwork for State rebate which I got on time. highly recommend them for Solar

Short version:
Great initial experience with great prices, but a general lack of proactive communication plagued the process. Renu seems to be a little short staffed. Some major problems (roof leak and Duke rebate problems) were able to be worked out satisfactorily. Early production results seem promising.

Long version:
Sales team was great, and willing to work with me on pricing. I had quotes from five companies, and I chose Renu for price, positive reviews, length of experience, panel quality, and production guarantee. Mark has been great about being involved throughout the process and clearly communicating.

My biggest scare was the Duke rebate. At the time I was signing the contract, I was assured that there was virtually a 100% chance I would receive it, and that they would take care of submitting the necessary papers the day it opened in a timely manner. Due to technical issues (not Renu’s fault), I almost missed the rebate, but due to Renu’s diligence in bookkeeping, I was able to receive it. While I am happy with the end result, and Renu did do the proper things to ensure that we got the rebate, the process could have been less stressful had Renu been more proactive about communicating what was going on. I also want to note that Reun submitted my application at about 9:19 AM, with a cutoff for receiving the rebate (this year) ended up being at about 9:20 AM. Bottom line, I would be wary of counting on the rebate in making your purchasing decision.

My second biggest problem that I had was a roof leak caused by solar panel installation. This is something that according to pretty much any source online should be very, very rare, as long as the installers are good and your roof is in good condition (ours is brand new and hadn’t had any problems). Now, to give Renu credit, they sent someone out quickly to take a look, and didn’t try to pretend that they didn’t cause the problem, and got it fixed within the week. Getting it fixed in that time frame did require me to push back on their original plans, which were to fix it about a week later, after some major rain storms were set to pass through. We were lucky that the water dripped onto a place where it was visible to us, otherwise we could have had major water damage done before noticing that there was a problem.

A recurring problem after signing until completion was communication. I was given only one day of notice before installation, and wasn’t told that it would be an all day affair. A bigger deal was working with Evan to get the inspection done. Evan was a nice guy, and I suspect at least part of the problem might be that he is too busy, but he required constant prodding to let us know what was going on, and often did not show up when he told us he would. The first time the inspector came by, he was supposed to stop by a couple hours earlier to drop off needed paperwork, but he never showed up, which meant we failed the inspection. Furthermore, he never called to explain what happened, meaning that a few days later I had to call to find out what was going on. The cycle of needing me to call to find out needed information or needing him to push him to reschedule, etc., occured several times. Again, nice guy who is probably just too busy, but definitely not too reliable or good at letting you know what was going on.

Since my panels have been on (only a couple of weeks), I have seen production numbers that are about what I expected, and should be higher than the guarantee by a comfortable margin. Right off the bat, one of my optimizers didn’t work. Renu automatically generated a work ticket for it, which is nice. After a couple weeks of not hearing from Renu, I reached out to find out when they would be coming. Joel let me know that since one panel not working is a small problem, it might take a couple more weeks to even get a date scheduled for when they will come. Once again, it seems as though Renu might be a little short staffed.

My experience with Renu Energy Solutions was excellent! From Sales (Bill Winker), to project management (Hannah Elliott and team), to install (Zach Mercer, Josh Pennington and teams), to billing (Tristan Herbert and Vidya Ravindran), and followup technical questions (Joel Robinson and team), everyone was extremely professional and accommodating. Out of three Solar venders, Renu gave me the best price and worked with me to convince my solar virgin HOA that solar power can be smart, responsible and beautiful (non-compromising to the home or community). Due to extra effort put in for aesthetics, the final outcome exceeded everyone’s expectations to the point most visitors don’t even realize we have solar panels. All black panels with dark shingles, and solar array skirts with squirrel guards drastically helped blend the solar panels with the architecture of the home. Inside, the electrical team (Daniel Blake, Dillon Sellie, Even Robinson and Michael Westhafer) spared no expense or time to do a clean, modern, zero-compromise install. It’s by far the nicest looking solar panel install I’ve seen and an excellent example of how it should be.

Overall rather poor experience. My installation is still not operational even though we started the project in July last year.
Installation was done quite well - I have to complement the crews working on it.
Coordination of the project with local authorities and technical documentation is a total failure. Drawings do not much actual installation which caused us to fail inspection - still weeks away from final resolution awaiting clarity on the next steps...

Easy company to deal with and made me feel like I'm winning

At first I was skeptical about getting solar panels. I thought it would be too much trouble and not worth the time. I was wrong!! After talking with Nick Zink we had our panels installed and 6 months later we have seen amazing savings on our power bill. I also cannot say how amazing Nick has been. He walked us through and ensured every concern or worry was resolved before the install and personally walked through the process and checked to ensure everything was done on time. The installation went seamlessly and ahead of time, they cleaned thoroughly afterwards, and the respect they showed was incredible. If you get solar panels ask for Nick Zink. I trust no one else.

Renu has been excellent to work with. From initial estimate through installation Renu has been helpful and kept us up to date and informed about each step of the process. Once we signed our contract they were able to promptly schedule installation, and installation was completed quickly, safely, and professionally.

RENU installed a 12kW ground array for us. Our salesman was excellent, "on the ball" answered all questions even promptly after business hours. The installation and electrical teams were also first rate. Completed their jobs in one day and left a spotless worksite. They were courteous and answered all questions.
We had an instance of poor communication resulting from two incorrectly worded/ proofread emails from staff that created confusion but it was sorted properly. There was a delay due to a material shortage which we felt should have been anticipated. From signoff of the agreement to energizing of the system took almost 4 months when we had expectation it would be done sooner.

The sales process was quick but the installation took 3 months. It was supposed to take 1 month. The installation quality is very good.

I am sorry to say that so far Renu has not lived up to expectations that they raised! I was told that we would be producing power within 4 weeks of agreeing to start the process. Well, the installation was complete and the county inspector checked it on October 4th and we finally started producing power on December 2nd! That is at least 10 weeks from start to finish when they promised 4! It would not have been touched if I had not called repeatedly and then finally called Duke on two occasions to followup on getting my "special" meter. Neither Renu nor Duke were willing to take responsibility of the lost production. I blame Renu since they should have been on top of this to be sure it was completed.

Now it is producing only about 15 KW on the best days when we were expecting somewhere around 25 KW. Not sure if that is due to angle of the sun or whether something is wrong, but no one is willing to take responsibility and come check it out.

Renu was very helpful throughout the entire process of having a solar system designed, installed, and financed. They were by far the best quote that I received as well.

Our goal was a "net zero" system and so far it looks like they nailed it.We had 38 panels installed on our house that went live in June and I have not had a power bill since. Duke Energy still charges ~$15 /mo for connection fees but actual power consumption has been zero and we are banking credits towards the leaner months when power generation may be less than consumption.

We are very pleased and I would recommend Renu to anyone.

Renu Energy was so helpful and quick. Jeremy Pitts even went the extra mile to reassure me of the quote after hours when I emailed him. Fantastic and quick customer service responses to ALL of my emails.

Renu Energy Solutions provided the materials and installed an 8.4 kW array on my garage. Their installation crew did an excellent job, from ensuring the standoffs on the roof were properly secure and leak-proof, that rails and panels were correctly attached, and finally the system was attached to the inverter on the side of the building. Their crew’s work could not have been better. But bureaucratic screwups in Renu’s front office delayed power delivery to the grid by seven weeks.

I used Renu for my 1st installation and two additional add ons. Renu was great for each of these at at every step of the way.

We got quotes from three solar companies and chose Renu for their price, components, and quick ability to move very quickly installing and activating our system.

There was a hiccup at one point but Renu Energy did a great job resolving everything.

Renu provide an on time, on budget solution for my solar installation. They gave be the best quote of 4 companies contacted and they use the best panel in the industry. They employees are great to work with and it was done quite professionally.. I would recommend them enthusiastically to anyone......

Very professional, prompt, responsible people and workers.

Renu had the best presentation and proposal of several I requested, then its team followed through on everything, just as promised. I am now generating electricity from the roof and looking forward to years of savings ahead. Renu is first rate.

Our panels have been installed, the electricity has been connected, and we're waiting for Duke Energy to approve the installation and allow us to go live. Throughout this entire process, Renu has been exceptional. They not only communicate well with the customer but their internal communication is also amazing. The right hand knows exactly what the left hand is doing. Anytime I've called with a question, I get a satisfactory answer in good time. I can't say enough about how well this company works and how well they stand by their word! Thank you, Renu!!

They had the best price without haggling, straight forward, very helpful through the process and they don't try to trick you (such as guarantee the Duke rebate when they really can't guarantee it).

Renu took care of all interface with Duke Power and Mecklenburg County inspection. Their installation crews were dressed in company uniforms, were polite and very professional. The project management team kept me fully informed every step the way. It was an easy project for me. They even submitted all documents to Duke such that my rebate was processed right as the project finished. I would highly recommend Renu for your solar needs!

I haven’t seen or even heard of any design-build project that didn’t encounter problems – our project was not an exception. Problem # 1. The delivery of the solar panels was delayed three weeks. Now what you should expect and deserve is to have a firm working for you that responds to each problem in a professional manner and works diligently to successfully resolve every issue during the course of the project. This is the true measure of accountability. Renu Energy Solutions proved themselves to be accountable. Christina at Renu tracked the solar panel delivery daily and scheduled the installation crews on the first day that the panels were available in their warehouse. The panels were installed in a single day. And on the second day all of the electrical wiring, penetrations, connections and disconnects were completed. The last activity was the installation of a second home ground rod as required by current building code. Problem # 2. Normally the rod is installed by driving a half-inch diameter copper rod 8 ft. into the ground, usually near the electric meter location. Unfortunately, our home has only 1 ft. of topsoil over bedrock. The solution was to drill through the bedrock. Unfortunately, the drill bit needed was an industrial grade, extra long drill bit which is very expensive and has a long lead time to fabricate and deliver. Renu worked to locate a drill bit and when none could be found available, they purchased one at their own expense to minimize the completion delay – never asking for any additional money.

Everything went really smoothly. I got a proposal from Renu, then I found Energy Sage and used them to compare. Energy Sage is a great resource. I got multiple quotes and offers. I went with Renu because they were local, had many installations in the area and had a good price.
Installation, both mechanical and electrical , was done by Renu, no sub contractors. It was quick and efficient. They took care of all the forms and permits and notified the power company when it was ready for turn on. Two days later I'm up and running. Two days before rebate applications are being accepted, I got an email from Renu with the form to sign and they filed it.

Renu has done everything they said they would do and did it professionally. I am very satisfied thus far. Now, if Mother nature will cooperate with some non-rainy days, I can generate some electricity. The few clear days so far have indicated that the system will perform as advertised.

My installation was as proposed and was professionally done. Production seems to be in line with what was promised. Actual results are difficult to judge because monitoring system is totally bogus. Power company meter indicates that my night time use is almost double that indicated on the monitor, likewise the monitors listing for daily usage is only half to two-thirds that of my last 3 years. I am currently in discussion with RENU to correct the monitoring system. Don't know if I am truly being put off or if they are just slow to respond. Will update later.

A RENU electrician came out ( on a Sunday) and relocated a couple of sensors. After a software update to account for new sensor location, monitored numbers appear to be accurate.

It's been about two months since monitor installation was tweaked. Comparing monitor numbers with those of electric company meter readings and known feed to grid, the monitor numbers are very accurate. I would estimate single digit error possibly 1% or less.

I've waited an extremely long time to write this review (2 years now) but I'm sick of waiting for this company to honor what they said they would.

So lets start at the beginning. We ran across one of those Renu sales guys at the BJs in Concord, talked to him for a bit and decided to have someone come out and go over everything. Anwar, the guy that came out, was very nice and everything and worked his little calculation magic to show us what we would be able to get for essentially the equivalent of what we spent the last year in paying Duke. In the end, we ended up getting 15 of the largest capacity panels they carried. We were PROMISED, by Anwar, that the system we decided to go with would get us to what is called net zero (meaning you produce as much power as you consume over the course of the year and it is a wash) for what would work out to be the same amount Duke billed the previous year. So we were told that we would pay the equivalent amount to the loan for our solar panels that we paid to duke and that we wouldn't end up paying out for electricity to Duke anymore, essentially paying ourselves. Awesome, we loved that and decided to go for it. Anwar gave us all of his contact info and said to let us know if we needed anything.

At this point the whole permitting, measuring and installation process started. I told several people about what we did and gave out Anwar's info. No one was able to get ahold of Anwar. I tried to get ahold of him several times and couldn't. With-in the first week of the process, a guy came out to pull dimensions. I was talking to him about how no one could get in contact Anwar. He told me that Anwar was no longer at the company. When I asked why, he reluctantly said that Anwar was apparently having issues where he would lie to potential buyers, and that it has happened several times (more on that later). I hoped it didn't happen to us.

So the solar panels finally ended up being installed and connected to the grid. Every month we received a bill to where we would have to pay Duke. I was expecting some months to have to pay out and some months to be credited back since usage is averaged out over the course of the year. Every single month we paid, and we were paying a good bit, not just miniscule amounts that were to be expected. So I became frustrated. I called up Renu several times, bounced around between a few different people, if the receptionist even found me someone to talk to.

I finally ended up talking to a guy, maybe Chris or Jason? I can't remember his name at this point. While talking to him, he reviewed the production data and managed to see that it was producing the exact same amount of energy as the system was supposed to. Ok, fine. Why weren't we at net zero as was promised? Well, come to find out we actually would need 8 MORE panels for that. I would need enough roof space for 23 345kwh solar panels for a house that is under 1500sqft. That is ridiculous. So why were we told what we were told? He doesn't know. So then I brought up Anwar being fired because he lied to multiple people. To this statement, I was told that Anwar wasn't fired, he moved back to New York to be with family, and I was told that the guy who told me that was himself fired, because he was some sort of trouble maker. But if Anwar was going to be moving back to New York like I was told by the last guy, why would he give out all of his information and not just say he was about to move? This "moving" or firing, happened with-in a week of us deciding we were getting the panels. One would think that he would know that he was leaving the area in less than a week and let someone else take over for him.

At this point, I'm fed up with the situation and company. The guy I was dealing with said he would escalate this up the company to someone higher and that they would pay my next power bill to show how "committed they were to fixing the situation". Lucky for them, it was the month that we produced the most amount of power so their "commitment" was a grand total of like $30.

That whole commitment situation, was a year ago at this point. An entire year with no resolution. I called to find out the status several times, no one knows anything. The last time I was contacted was them wanting to have me buy a battery backup. I told the above story to the person on the phone who told me I would get a call back from a manager the next day. I never did. That was over a month ago. This company is full of liars and scammers. In the end, my "free" electricity is costing me substantially more than it ever would have cost just sticking with paying a power company. Buyer beware.

Turned on the system today and already sold Duke 10kw in less than hr. Very professional from sales to installation. Installation crew is composed of university graduates and interns. Team leader had over 3 years experience with the company. Biggest hang-up was Duke Energy, very bureaucratic in forms and information. Everything must match exactly (i.e. spelling of first name) with them.

Renu Energy Solutions is an amazing company to work with. Drew and Hannah have gone above and beyond to answer our questions and make our solar panel install a smooth and easy one. We have had our panels for about 4 months and are very happy! I highly recommend Renu Energy Solutions!

I did a lot of research before purchasing my system and spoke to nearly a dozen different installers. I wanted to take my time and make an informed decision.

Of all the companies I spoke to, no one was even close to, Renu's communication, support, and professionalism. Starting with the first phone call, the sales rep (Whitney) was patient, knowledgable, transparent, respectful, and articulate. Nothing like the pushy sales tactics I saw from other companies.

During the initial site visit, the engineer (Joe) came prepared with polished presentations on multiple size and configuration options. He explained the technical differences between the panel types, impacts on reliability, production and warranty scenarios. Just like everyone else at Renu, Joe was a first class pro.

The price negotiations that followed were amicable, and Renu even found ways to save me money using creative financing options. Again, nothing but professionalism.

Once we kicked off the project, I had a dedicated project manager (Hannah) and a direct line to her via text any time of day. She walked me through the process that included a site survey, layout planning, installation, inspection, new meter installation and activation by the power company. Most communication and scheduling was done by text or phone, and she was always 100% responsive. It really felt like a concierge service.

All in all, I would HIGHLY recommend Renu to anyone considering rooftop solar. Compared to some of the other companies I spoke with, they're in a league of their own.

I spent nearly 6 months researching Home Solar PV. I choose ReNu Energy because they were open and responsive to every question; assisted my HOA to develop guidelines for the neighborhood; handled EVERY detail about it; they are a SunPower Premier Dealer; they are licensed and certified residential solar installer using their employees; offered a competitive price; and my utility provider personnel when putting my new meter said "probably the best installation we've seen"

A beautiful 22 panel/8 kW system installed on our LKN home. Our solar Production already is out pacing our energy consumption so looking forward to near zero dollar bills (unfortunately duke still charges fixed fees) in the future.

The Energy Sage experience was the best! The information, website navigation, interaction with bidders, everything was spot-on!

Our installation was completed on time, on budget & as proposed. Am very pleased with selections of installer & with their capable help the equipment chosen.

Probably the only AND continuing negative in the whole experience is the overall political environment as it relates to solar, read alternative, energy & Duke Energy's hold on the NC retail market.