Freedom Solar

I will start by saying that their customer service team is very understanding and easy to reach. I only know this because I have had to call them dozens of times to get any update on my project. I contracted with them over a year ago, and the array is currently sitting on my roof wasting space because they can't get organized enough to turn it on. Each step of the process has experienced major delays without anyone reaching out to me to update me on the progress. Worse still, none of their teams seem to communicate with one another making progress even slower. I went with Freedom Solar because of the SunPower panels but I would recommend finding anyone else to do your install. Overall this experience has been terrible.

John Simon discussed the Tesla power wall installation and different operating modes recently. Also its maximum power capabilities and installation activities. Although I didn't purchase at this time, I will contact John when I decide to have Powerwall in the future. John had sold me on the Solar installation 3.5 years ago, of which I am very satisfied. The Solar panels have worked out extremely well. John is very knowledgeable and I'd highly recommend him.

UPDATE: Freedomsolar promised to have someone get back to me on May 5th. Today is May 17th - no action so far. Wow, this is such a simple fix and it can be resolved so quickly. Lots of promises about how different my experience would be with Freedomsolar. So far, the experience hasn't been great. I moved into a home and only had 6 month of electric usage which limited the amount of solar I could install during the first install. I wasn't coming close to fully meeting our consumption. I decided to go with Freedom Solar Power to max out my system after a year on the original system. This went slower than I had expected. However after the system was installed, I needed to derate my system just a few hundred watts so I could go back to the net metering plan. I have tried for many weeks to get someone to respond and call me back. Customer service promised to call - no call, no one involved in the original project has called. Basically I am stuck. What needs to be done is VERY simple but Freedom Solar Power really sucks after the install when it comes to help. They promised the moon when trying to get my bid. They explained that they were a different kind of solar company. Not so much.

I first met John Simon at The Natural Gardener and decided to proceed with solar panel installation. John was available for every step on the way, and I'm quite satisfied with my panels and electricity credit through TXU Electric. I appreciate the unfailing honesty and integrity that I have experience with Freedom Solar Power, especially since I know there are disreputable companies involved in the solar panel business.

So happy we chose Freedom Solar! John Simon was so easy to work with. The entire process was as smooth as could be. We greatly appreciate the honesty and dedication that was shown all the way around.

We had solar panels installed in our previous home and lived there for 7 years problem free with a system from Namaste. After building a new home & researching, I knew I wanted to go with Sunpower panels. Unfortunately Namaste didn't use these panels, so I called Sunpower to find out their "preferred providers." That led me to Freedom Solar. I should have gone the other way when their salesman explained that the electricity we produce is sent to Excel.... I signed with Freedom Solar in fall of 2021 and our system was up and running in January of 2022. But the install was fraught with a series of missteps and issues, to the point Mark Mariano, next in command to the CEO, was called in to handle the completion of the install and to oversee getting the system up and running. We've had issues with the production matching what the power company indicates. We were supposed to review the production at the end of year one to make sure it met the goals we were promised and that has not happened. Meanwhile our system has stopped communicating altogether for over a month and I have yet to get more than two emails to try to correct the issue. I cannot reach ANYONE on the phone. Customer service is lackluster at best: a single call leads to a series of emails and the inability to reach anyone by phone who can deploy action to remedy an issue. If you are looking for a solar panel installation, I would STRONGLY suggest looking elsewhere. Namaste would be my first choice here in Denver. Skip Freedom Solar unless you need more stress & aggravation in your life.